Automatic Call Distribution
Sign up with CallHippo to experience an automatic call distribution system that follows a predetermined system and distributes calls equally amongst all your executives. You can select the order in which you wish to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle multiple calls.
What is Automatic Call Distribution?
Automatic Call Distributor also called ACD, is a system that sorts the incoming calls on the basis of some predefined conditions and then directs the call to the correct path. It allowing you to distribute your calls and route it to the right executive at the receiving end.
Automatic Call Distribution follows a predetermined system. You can select the order in which you want to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle your calls.
Benefits Of A Automatic Call Distribution System
Reduced Call Waiting Times
With the help of customized queues and menus, the ACD system helps transfer calls quickly and accurately to available agents.
Increase Agent Productivity
Receiving optimal amounts of calls per day keeps the agents from getting fatigued or lethargic and hence increases their productivity.
Get Quick Responses
Calls made by premium customers or those in need of urgent attention are given higher priority and tended to by experts faster than usual.
24*7 Availability
With the help of an acd phone system, one can attend to call throughout the day and night.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1 standard number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call RecordingAdditional charges $0.005/min applicable
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple DeviceForward Calls to Multiple Devices. Call forwarding charges are applicable.
- Single Sign On (SSO)Allows users to log in to multiple applications securely using a single set of credentials.
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Starter
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1 Standard Number FreeExcludes toll-free numbers.
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-deviceForward calls to your device- charges apply. Use CallHippo to avoid them!
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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It is essential in handling calls and makes sure that you are able to manage your calls effectively in a hassle free manner.
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It is a free service and available in all the plans.
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You can go to the Teams section on your dashboard and specify the order in which you want to use your Advance Call Distribution system.
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First Log In to your CallHippo account.
- Go to Teams options from Dashboard.
- Mention the Team Name.
- Select the Cascading Order of your choice
- Allocate members to your Team.
- Click on Create option to get going.