callhippo-business-phone-system-round-circles

Automatic Call Distribution

Sign up with CallHippo to experience an automatic call distribution system that follows a predetermined system and distributes calls equally amongst all your executives. You can select the order in which you wish to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle multiple calls.

What is Automatic Call Distribution?

Automatic Call Distributor also called ACD, is a system that sorts the incoming calls on the basis of some predefined conditions and then directs the call to the correct path. It allowing you to distribute your calls and route it to the right executive at the receiving end.
Automatic Call Distribution follows a predetermined system. You can select the order in which you want to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle your calls.

Benefits Of A Automatic Call Distribution System

Now that we know how the ACD call system works and what features it provides let us have a look at all the benefits of automatic call distribution that we can derive from the system.
Reduced Call Waiting Times

With the help of customized queues and menus, the ACD system helps transfer calls quickly and accurately to available agents.

Increase Agent Productivity

Receiving optimal amounts of calls per day keeps the agents from getting fatigued or lethargic and hence increases their productivity.

Get Quick Responses

Calls made by premium customers or those in need of urgent attention are given higher priority and tended to by experts faster than usual.

24*7 Availability

With the help of an acd phone system, one can attend to call throughout the day and night.

Start your Free Trial today

From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
Start Free Trial
CallHippo Virtual Phone Number

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
Sign Up Now

For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • It is essential in handling calls and makes sure that you are able to manage your calls effectively in a hassle free manner.

  • It is a free service and available in all the plans.

  • You can go to the Teams section on your dashboard and specify the order in which you want to use your Advance Call Distribution system.

  • First Log In to your CallHippo account.

    • Go to Teams options from Dashboard.
    • Mention the Team Name.
    • Select the Cascading Order of your choice
    • Allocate members to your Team.
    • Click on Create option to get going.

Start Free Trial