Automatic Call Distribution
Sign up with CallHippo to experience an automatic call distribution system that follows a predetermined system and distributes calls equally amongst all your executives. You can select the order in which you wish to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle multiple calls.
What is Automatic Call Distribution?
Automatic Call Distributor also called ACD, is a system that sorts the incoming calls on the basis of some predefined conditions and then directs the call to the correct path. It allowing you to distribute your calls and route it to the right executive at the receiving end.
Automatic Call Distribution follows a predetermined system. You can select the order in which you want to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle your calls.
Benefits Of A Automatic Call Distribution System
Reduced Call Waiting Times
With the help of customized queues and menus, the ACD system helps transfer calls quickly and accurately to available agents.
Increase Agent Productivity
Receiving optimal amounts of calls per day keeps the agents from getting fatigued or lethargic and hence increases their productivity.
Get Quick Responses
Calls made by premium customers or those in need of urgent attention are given higher priority and tended to by experts faster than usual.
24*7 Availability
With the help of an acd phone system, one can attend to call throughout the day and night.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
Platinum
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
Frequently Asked Question
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It is essential in handling calls and makes sure that you are able to manage your calls effectively in a hassle free manner.
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It is a free service and available in all the plans.
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You can go to the Teams section on your dashboard and specify the order in which you want to use your Advance Call Distribution system.
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First Log In to your CallHippo account.
- Go to Teams options from Dashboard.
- Mention the Team Name.
- Select the Cascading Order of your choice
- Allocate members to your Team.
- Click on Create option to get going.