Automatic Call Distribution
Sign up with CallHippo to experience an automatic call distribution system that follows a predetermined system and distributes calls equally amongst all your executives. You can select the order in which you wish to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle multiple calls.
What is Automatic Call Distribution?
Automatic Call Distributor also called ACD, is a system that sorts the incoming calls on the basis of some predefined conditions and then directs the call to the correct path. It allowing you to distribute your calls and route it to the right executive at the receiving end.
Automatic Call Distribution follows a predetermined system. You can select the order in which you want to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle your calls.
Benefits Of A Automatic Call Distribution System
Reduced Call Waiting Times
With the help of customized queues and menus, the ACD system helps transfer calls quickly and accurately to available agents.
Increase Agent Productivity
Receiving optimal amounts of calls per day keeps the agents from getting fatigued or lethargic and hence increases their productivity.
Get Quick Responses
Calls made by premium customers or those in need of urgent attention are given higher priority and tended to by experts faster than usual.
24*7 Availability
With the help of an acd phone system, one can attend to call throughout the day and night.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- 1 Free Phone NumberEach user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Auto Dialer (Power, Parallel & Speed to Dial)Telephony extra.
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Free Omnichannel Platform
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's.
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Everything in Professional +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's.
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
Start Free TrialFrequently Asked Question
-
It is essential in handling calls and makes sure that you are able to manage your calls effectively in a hassle free manner.
-
It is a free service and available in all the plans.
-
IVR (Interactive Voice Response) allows callers to interact with a system using their voice or keypad. In contrast, an automatic call distribution (ACD) system routes calls to the appropriate agents– improving efficiency and customer satisfaction.
-
An automatic call distribution system intelligently routes incoming calls to the right agents based on various criteria, like availability or skills. This ensures quicker responses and improves overall customer service.
-
Yes, automatic call distribution software can integrate seamlessly with CRM and other business systems. This integration enhances workflow efficiency and provides agents with vital customer information during calls.
-
You can go to the Teams section on your dashboard and specify the order in which you want to use your Advance Call Distribution system.
-
First Log In to your CallHippo account.
- Go to Teams options from Dashboard.
- Mention the Team Name.
- Select the Cascading Order of your choice
- Allocate members to your Team.
- Click on Create option to get going.
-
Calls are prioritized in an automatic call distribution system based on predefined rules, such as caller status or service level agreements. This ensures urgent calls are handled first, enhancing customer satisfaction.
-
ACD systems offer detailed reporting and analytics on call volumes, wait times, and agent performance. This data helps businesses identify trends and areas for improvement, ensuring a better customer experience.
-
Industries like telecommunications, healthcare, and customer service benefit significantly from automatic call distribution systems. ACD improves call handling efficiency, ensuring customers receive timely support and effective solutions.