Published : September 4, 2019While the traditional way to call (using telecom services) is still prevalent, internet calling is getting more popular day by day. More than normal users, businesses make a phone call online to reach their customers across the globe.
However, choosing the right internet calling app is vital to the success of your business. And we have made it easier by handpicking the best business phone systems in 2023.
11 Best Internet Calling App Solutions In 2023
The best internet calling app makes long-distance calls pocket-friendly and helps provide the best possible experience to customers (via advanced features like call barging, analytics, interactive voice response, and voicemail).
Our best internet calling app list includes CallHippo, 8×8, RingCentral, Vonage, Nextiva, and more. Let’s dig deeper into it.
| Brand Name | Rating | Key Features | Pricing |
|---|---|---|---|
| CallHippo | Call forwarding Call recording Voicemail Text messaging | Basic: $0 Bronze: $16 /month Silver: $24 /month Platinum: $40 /month | |
| 8x8 | Unlimited calling in the US and Canada Auto attendant Music on hold Voicemail Team messaging | X2: $24 X4: $44 | |
| RingCentral | Business phone or toll-free numbers Unlimited calling within the US and Canada Business SMS IVR | Core: $20 Advanced: $25 Ultra: $35 | |
| Vonage | Robust call routing options Cloud-based voice mail Auto attendant Availability on all major mobile platforms | Mobile – $19.99 per month/per line Premium – $29.99 per month/line Advanced – $39.99 per month/per line | |
| CrazyCall | Web browser app Call tracking Live dashboard with key statistics Call forwarding | Startup – Free Plan A - Rs 720 per user/month Plan B - Rs 1440 per user/month Plan C - Rs 2880 per user/month | |
| Ooma | 24/7 customer service Offers more than 35 calling features Music on hold Call recording | Essentials Plan: $19.95 Pro Plan: $24.95 Pro Plus Plan: $29.95 | |
| Nextiva | Auto attendant Hold music Mobile app and desktop app Video conferencing Audio-only conferencing Advanced IVR systems Caller ID | Essentials: $18.95 Professional: $22.95 Enterprise: $32.95 | |
| Aircall | Phone Desktop App Call Monitoring After-Call Work Toll-free Numbers | Essentials Plan: $30 per user/month Professional Plan: $50 per user/month Custom Plan: Contact for detials | |
| MightyCall | Call Forward to any device Call Conference Call Routing | Small Team: $15 Business: $20 Enterprise: $150 |
1. CallHippo
One of the leading business phone solutions providers, CallHippo, allows you to buy local and toll-free numbers from more than 80+ countries. It has a range of impressive features and offers great customer support. Users can customize tones or greetings for callers and receive alerts when they receive messages.
It also comes with an easy-to-use mobile app. The CallHippo online calling app is simple, intuitive, and user-friendly. It is also compatible with diverse platforms such as Android, Mac, Windows, and iPad.
Pros
- 50+ third-party integrations on all plans
- Set up account within three minutes
- Very Easy-to-use, scalable and secure
Cons
- No free text messaging
- The mobile app is missing a few advanced features.
2. 8×8
8×8 has established itself as the best internet calling app, helping businesses overcome various operational challenges while fulfilling all their communication needs.
With its intuitive user interface, advanced features, and secure platform, it allows you to enhance customer experiences. It also lets you make unlimited calls and integrates with Microsoft Office and Google Calendar.
8×8 has recently launched Conversation IQ, which helps uncover insights, coach your agents, and ensure that all interactions are professional and consistent.
Pros
- Plans include unlimited calling to 10+ countries
- The base-level plan includes many features at less cost.
- Very competitive pricing
- Good sound and call quality
Cons
- 24/7 support is available only in higher plan.
- You won’t be able to call countries, including Japan, Italy, Poland, etc
- Voice delay
3. RingCentral
RingCentral is yet another popular online calling app that allows you to make a free call via internet to mobile within the US, send messages, and video calls. It works seamlessly with any internet-enabled device, such as a phone, laptop, and desktop. Furthermore, it supports all the operating systems: Windows, iOS, and Android.
RingCentral is easy to use and has impeccable security features. It comes with a free trial that gives you access to all its features before you choose the best plan for your business.
RingCentral has features like screen sharing, meeting recording, integration with G-suite, and Office 360. It also features an easy device-switching mode that helps the user keep pace with their tasks and not miss out on anything.
Pros
- Free and unlimited video meetings
- Ideal setup for remote work and communication
Cons
- Slow customer service response
- Calls can sometimes get dropped
4. Vonage
Vonage is a cloud-based business phone system that allows you to make calls and send messages with no additional infrastructure costs. It helps boost your team’s productivity with features like call recoItsasswordless authentication, private voice communication, etc.
What makes Vonage different from another online calling app from other tools in this list is that it helps deliver an omnichannel experience across all digital channels: voice, email, live chat, SMS, social media, and SOS.
Pros
- It offers 24/7 customer support with every plan
- Plenty of features for mid and large-sized businesses
- Unlimited team messaging
- Easy to use, intuitive interface
Cons
- The basic plan doesn’t allow you to connect desktop phones
- Advanced features come at a high cost
5. DialerHQ
DialerHQ is one of the best apps for making calls through the Internet. The app offers efficient call management features like queuing, routing, and automation. DialerHQ’s affordability, portability, and worldwide reach, including SMS capability, advanced features, etc., make it a comprehensive all-in-one communication platform for all business sizes.
Pros
- Users can enjoy exceptional call quality, ensuring clear and crisp communication.
- There are affordable subscription plans on DialerHQ that cater to different budget requirements.
- Downloading and managing DialerHQ is extremely easy for users.
- For business needs, DialerHQ provides a separate phone number.
Cons
- Users may experience call quality issues like lagging during usage.
- Beyond voice calls, channel support on DialerHQ is limited.
- Some functionalities may require additional integrations.
6. GoTo Connect
GoTo Connect is a highly customizable virtual phone system app that allows you to create your own fully-featured PBX. It’s easy to understand, and its intuitive dashboard offers you in-depth insights into your team’s performance.
Whether you’re in the education, healthcare, automotive, law, or wealth management industry, GoTo Connect unlocks greater efficiency for your organization. It is packed with tons of powerful features, such as advanced ring strategies, pre-call announcements, unlimited call queues, wait time announcements, etc.
Pros
- Robust portfolio of tools
- Tiered pricing structure
- Professional, one-click video conferencing
Cons
- The system setup process is a little perplexing
- Poor call quality, as well as crackling and choppy audio
7. CrazyCall
CrazyCall is a web-based calling service that allows businesses to make a phone call online and provide superior sales and customer service to their customers. It comes with a handy extension that will enable you to streamline your sales management campaigns.
Its auto dialer feature lets you make hundreds of calls with a single click and manage your call efforts using call scripts, call recordings, call monitoring and conference calls.
Furthermore, its smart callback widget allows your website visitors to request a callback and connect with you effortlessly.
Pros
- Easy to set up
- User-friendly API
- Highly scalable to suit business requirements
- Good customer support
Cons
- Limited reporting options in free plans
- The interface is a bit complicated
8. Ooma
Ooma’s VoIP service has been helping many companies reduce their hefty telephone bills for quite some time now. It also has a mobile application through which you can access calls from anywhere and at any time. All you need is a high-speed internet connection and an internet-enabled device.
Although Ooma comes with all the standard features, its user interface is intuitive, making it easier for you to adapt to the system quickly. Moreover, its virtual assistant helps you address common customer queries and redirect calls to the right person easier.
Pros
- Provides exceptional customer service
- Easy and quick setup
Cons
- No International free calls
9. Nextiva
Nextiva is the most popular online calling app in the US. Its easy-to-use interface coupled with advanced features is what businesses love. The primary features of Nextiva are call recording, team messaging, and auto-attendant.
Furthermore, it integrates with numerous tools, including HubSpot, Salesforce, and Microsoft Teams.
Nextiva has carrier-grade data centers that enable them to ensure 99.999% uptime, so you don’t miss even a single call. However, it is a little more expensive than most of the tools mentioned in this list.
Pros
- Well-versed customer support representatives
- User-friendly and easy-to-navigate interface
Cons
- A lengthy onboarding process
- Not an affordable option for small business owners
10. Aircall
Aircall offers an internet calling app for customer-centric teams. You can set up the system in four easy steps: Sign up, connect your tools, start using, and analyze the performance.
Aircall allows you to set up multi-level IVR menus, skill-based routing, live call monitoring, and more. Furthermore, sales teams can use it to close deals quicker with features like a power dialer, click-to-dial, real-time coaching, etc.
Pros
- Cost-effective solution
- Seamless integration with HubSpot
- User friendly interface
- Super Intuitive
Cons
- Poor customer support
- Constant bugs
- Frequent jitters and poor call quality
11. MightyCall
MightyCall is yet another flexible cloud-based phone system that allows you to make a call through internet and lets you customize your call flows with clear and simple visual flowcharts. They offer 24/7 support via live chat, or you can reach them over the phone to resolve any issues.
With more than 14 call features, it helps companies provide better customer care and facilitates internal cross-department communication. It has a flawless user interface with a mini CRM functionality, which is more than a good bargain for small and mid-sized businesses.
Pros
- Dial-by-name feature with all plan.
- It provides unlimited storage.
Cons
- IP phones are supported only above the base plans.
Wrapping Up
VoIP technology has disrupted business support. Companies can save as much as 75% on phone bills by switching to VoIP from traditional phone lines. Besides, they come with features that empower you to deliver the best experience to every individual.
That said, try any of the internet calling apps in this list as we’ve handpicked them based on features, usability, and customer service.
Let us know if we’ve missed any of the best internet calling apps in the comments section!
Updated : October 29, 2024
Rohit Rajpal is a technical content writer with hands-on experience in the VoIP and telephony space. His expertise comes from closely collaborating with product teams to craft clear, technical documentation and user guides for telecommunication software. Rohit’s deep knowledge of VoIP technology allows him to address complex technical issues and provide insightful solutions.
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