VoIP Call Recorder | Record All Incoming And Outgoing Calls
Avail the best VoIP Call Recorder Software from the house of the coolest VoIP service provider, none other than CallHippo! Take your biz to the zenith of success with improved productivity, better team training, and coaching endeavors by choosing to record all your business calls. Call reviewing just got a whole lot easier and can be integrated with your CRM software as well. Set up your phone system in less than 3 minutes, sign up now!
Recording phone calls can be productive in business. You can record calls to analyze the productivity of employees, review data, coaching/training team members and most importantly, it’s a way to take a step back to see what better can be accomplished over a good business call. If calls are cardinal for your business, VoIP Call Recording software is a vital feature.
So What Are The Benefits of Using VoIP Call Recording?
Eliminate the Tedious Task of Taking Notes.
Maintain a Evidence for Standard or Compliance Issues.
Analyze Customer Requirements.
Have a Control Over the Quality of Calls.
Record Every Call Automatically
Review Calls to Retrieve Important Data
Integrate Call Recorder System.
Integrate Call Recorder System with Your CRM Software and Optimize Resource Management and Productivity.
How Is VoIP Call Recording Different from Its Traditional Method?
VoIP or Voice over Internet Protocol is one technology that uses the internet for every operation. In traditional call recording methods to record calls, calls were taped and stored manually.
This type of data storage was only half as good as it was exposed to physical damage and regular wear & tear. In automatic call recording, all the calls are auto-recorded and saved on the cloud space. The database is secure from physical damage and is easily accessible from any part of the world.
The mechanism of auto-recording of calls can be explained in a below-mentioned manner
- You direct your VoIP service provider to activate this facility for your outbound and inbound phone calls, once activated, all the calls coming and going from your on-site extensions will be auto-recorded.
- All the recordings will be saved on-cloud, and the admin will have access details. Records can be downloaded and played multiple times.
How Many Calls Can You Record?
All the inbound and outbound phone calls are automatically saved in the call logs and are available for download up to 90 days. You can download audio call recording and save for your reference in the future.
You can record 100,000 calls per account – be it outbound phone calls or inbound ones. Get best automatic call recording solution for your business.
Is Call Recording PCI Compliant?
Our voip call recording solution is legally compliant with various state and international laws & regulations.
One way to ensure voip call recording is to ask for consent before recording. We usually come across a notice during support calls stating ‘your call is being recorded’, but this practice might seem invasive while performing sales activities.
Therefore, an alternative to help maintain compliance is to use a voip call recording solution compliance system. This allows you to turn off call recordings for specific states or record the call to states with two-party compliance laws.
CallHippo provides an option where you can select the countries to disable voip call recording. This feature is available in the enterprise plan. People who have access to the ‘Recording Automation’ tab can make the required changes under the same section.
The user can select the countries under the title call recordings Automation in the web application.
CallHippo provides you three options under this feature:
Show notification to the agent to collect explicit consent.
Auto pause voip call recording and allow agents to enable it.
Disable voip call recording and do not allow it to restart.
Types of Call Recording
Call recording can be done in three major ways
In this type of call recording, you don’t use the equipment on your worksite. Instead, everything is managed by your VoIP service provider. You only pay a monthly rental for their services, and they take care of the rest of things.
In this type of call recording, all the needed hardware and software are installed and maintained at your site. You connect all your data-driven devices used for making outbound and inbound phone calls with the voip call recording software, and it records everything.
In this category, calls are being recorded by using a rack-mounted appliance attached with your VoIP equipment. The device is directly connected with all your VoIP equipment through LAN cables and functions on the web.
Do You Need to Pay for The VoIP Call Recording Feature?
VoIP Call recording facility is the part of your hosted VoIP subscription, and you need not pay for it separately. They will look after the management and maintenance, keeping you free from all the tensions. However, if you are using a software-based recording, then you may have to bear the maintenance cost from your end.
How Can You Activate the VoIP Call Recording?
If you are using a personal virtual phone number, use the option for turning VoIP call recording ON/OFF in order to activate or stop recording. This option must be easily visible to you in the interface. It will be activated for the particular call. You can also activate the recording feature with the ‘look back’ technique where the entire call will be recorded, and you will get the recording once the call is finished.
However, you need to contact your VoIP service provider if you want to activate VoIP call recording on all of your work-site extensions. Some of the VoIP numbers come with auto-recording.
Maintain Internal Quality With CallHippo's Call Recording Feature
Importance of VoIP Call Recording Software
Tired of taking notes during a call? Missing out on personal and private information? Spoken words are often forgotten but written always remains. Recording business calls can be really effective and productive.
With the call recording feature, you can record the calls once and can later review them or even use them to be even more productive. Make your phone calls immortal by just keeping them safe and stored. Save them once, visit them time and time again.
We, as individuals have countless reasons to record calls, some could be really petty but others could be to utter importance. The call recording system not only benefits you to record personal calls but can also be of great help for business-related calls and can actually help you stay in the loop with the conversation you had and act accordingly keeping all the value points in mind.
You can archive them, share them, podcast them, and so on. Call recording becomes more pertinent in businesses, which banks a lot on saving information for later managerial and other business needs.
There are a number of smart and convenient tools offered by Call recording service providers in VoIP. If you are taking full advantage of VoIP they can even do more than just offering free call recording in Virtual phone system. CallHippo is one of the leading call recording service providers in VoIP.
Why Your Sales Team Needs Call Recording Software
Managing sales can be a tough job. Keeping every prospect in mind, acting accordingly, coming up to the expectations is a task in itself. You would not want to stress yourself even more by actually remembering every detail of the conversation you had with another person.
In the current scenario, what happens to the conversation just after the call ends? A major chunk of the information is lost. You try to keep it recorded using various other tools like taking notes, scheduling follow-ups, etc, but the actual conversation is lost.
Moreover, you have no evidence of having a conversation. The call recording feature not only provides an affirmation but also helps in documenting it.
Another advantage of having a call recording feature is Adieu to Note-taking – There is a lot happening on a sales calls, you cannot jot down every bit of it. Call record it! With free call recording in virtual phones, you don’t have to worry about anything else but just focus on the prospect.
With voip call recording in the virtual phone system, meetings can happen hassle-free by simply passing off recordings of the past calls instead of handing off notes — which are full of typos, shorthand and incomplete information.
The person receiving the prospect can now listen to those calls and start their first conversation not only with a complete understanding of the conversations that have taken place but also a feel for the emotion and tone of voice that the prospect or customer uses and have a personal connection.
Another edge that calls recording in sales has over other mediums is that when the sales manager looks into the metrics, verbally, the salesperson cannot tell the story. Using call recording as a tool, the whole conversation can be provided to the manager without any chance of missing out on to important points.
Advantages of Call Recording Software
Having said so much already, a free Call recording in Virtual phone system cent percent has so many benefits, which are as follows-
- Automated call recording using CallHippo call recording system.
- Purge the tedious task of taking notes and go tech-friendly.
- With the automatic transfer of your calls to your CRM using the CallHippo call recording system, you don’t have to worry about saving them manually.
- You can use the recorded calls for training the new employees and set a more practical example.
- Since recorded calls can be revisited, they can help in analyzing the business plans and act accordingly and generate more effective policies and strategies.
- Call Recording service providers in VoIP ensure that this is hassle-free and fulfills the regulatory compliance as per the legal norms.
- Go infinite with your calls now using CallHippo call recording system as it provides unlimited incoming and outgoing calls without any time hindrance.
How To Set Call Recording in CallHippo?
The free call recording in Virtual phone system offered by Call Recording service providers in VoIP cannot get easier than by using CallHippo call recording system. Just a few simple steps, and Voila! you’re all set to go!
This is no rocket science and can be easily done by following some easy steps which are as follows
- Save the person’s number you want to call.
- Tap the number, go to settings.
- Turn on the call recording.
- Get set calling!
It is that easy and simple.
You can also listen to the recording then and there. CallHippo call recording system also provides for the facility of reviewing your call recording just after you hang up. You can do this by going to the tab ‘Activity feed’ where you will find all your call recordings and you can listen to whichever recording you want to.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.