Recording your business calls can be productive in. You can record calls to analyze the productivity of employees, review data, coaching/training team members and most importantly, it’s a way to take a step back to see what better can be accomplished over a good business call. If calls are cardinal for your business, Call Recording is a vital feature.
Watch this video to know more about this feature.
So What Are The Benefits of Using VoIP Call Recorder?
Eliminate the Tedious Task of Taking Notes.
Record Every Call Automatically
Maintain a Evidence for Standard or Compliance Issues.
Review Calls to Retrieve Important Data
Analyze Customer Requirements.
Integrate Call Recorder System.
Have a Control Over the Quality of Calls.
Integrate Call Recorder System with Your CRM Software and Optimize Resource Management and Productivity.
How is VoIP Call Recording Different from Its Traditional Method?
VoIP or Voice over Internet Protocol is one technology that uses the internet for every operation. In traditional call recording methods, calls were taped and stored manually. This type of data storage was only half as good as it was exposed to physical damage and regular wear & tear. In VoIP-based recording, all the calls are auto-recorded and saved on the cloud space. The database is secure from physical damage and is easily accessible from any part of the world.
The mechanism of auto-recording of calls can be explained in a below-mentioned manner
- You direct your VoIP service provider to activate this facility for your outbound and inbound phone calls, once activated, all the calls coming and going from your on-site extensions will be auto-recorded.
- All the recordings will be saved on-cloud, and the admin will have access details. Records can be downloaded and played multiple times.
How Many Calls Can You Record?
All the inbound and outbound phone calls are automatically saved in the call logs and are available for download up to 90 days. You can download audio call recording and save for your reference in the future. You can record 100,000 calls per account – be it outbound phone calls or inbound ones. Get best automatic call recorder software for your business.
Is Call Recording PCI Compliant?
Our call recording process is legally compliant with various state and international laws & regulations.
One way to ensure call recording is to ask for consent before recording. We usually come across a notice during support calls stating ‘your call is being recorded’, but this practice might seem invasive while performing sales activities.
Therefore, an alternative to help maintain compliance is to use a call recording compliance system. This allows you to turn off call recordings for specific states or record the call to states with two-party compliance laws.
CallHippo provides an option where you can select the countries to disable recording. This feature is available in the enterprise plan. People who have access to the ‘Recording Automation’ tab can make the required changes under the same section.
The user can select the countries under the title Recording Automation in the web application.
CallHippo provides you three options under this feature:
- Show notification to the agent to collect explicit consent.
- Auto pause recording and allow agents to enable it.
- Disable recording and do not allow it to restart.
Types of Call Recording
Call recording can be done in three major ways
In this type of call recording, you don’t use the equipment on your worksite. Instead, everything is managed by your VoIP service provider. You only pay a monthly rental for their services, and they take care of the rest of things.
In this type of call recording, all the needed hardware and software are installed and maintained at your site. You connect all your data-driven devices used for making outbound and inbound phone calls with the call recording software, and it records everything.
In this category, calls are being recorded by using a rack-mounted appliance attached with your VoIP equipment. The device is directly connected with all your VoIP equipment through LAN cables and functions on the web.
Do You Need to Pay for The VoIP Call-recorder Feature?
Call recording facility is the part of your hosted VoIP subscription, and you need not pay for it separately. They will look after the management and maintenance, keeping you free from all the tensions. However, if you are using a software-based recording, then you may have to bear the maintenance cost from your end.
How Can You Activate the VoIP Call Recorder?
If you are using a personal virtual phone number, use the option for turning call recording ON/OFF in order to activate or stop recording. This option must be easily visible to you in the interface. It will be activated for the particular call. You can also activate the recording feature with the ‘look back’ technique where the entire call will be recorded, and you will get the recording once the call is finished.
However, you need to contact your VoIP service provider if you want to activate call-recording on all of your work-site extensions. Some of the VoIP numbers come with auto-recording.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Frequently Asked Questions
If you have a virtual phone number all you have to do is turn the call recording option ON/OFF to start or stop recording a call. This option is easily visible on the main phone interface. You will need to contact your service provider to activate voice recording for all work-site extensions.
No, CallHippo does not require users to pay any additional fees to activate the call recording feature.
All inbound and outbound calls are automatically recorded, saved, and available for download for up to 90 days. Users can record 100,000 inbound or outbound calls per account.