In the past few years, the VoIP phone system has been able to draw the attention of ample users. With its advanced calling features and extreme call clarity, businesses are making a switch from a traditional phone system to VoIP. Besides, it offers great portability, scalability, and efficiency as compared to a conventional phone system.
According to research, businesses and residential users leveraging the benefits of the VoIP phone system are saving up to 75% after making the switch to VoIP.
Working of VoIP Phones
As opposed to conventional phones or landlines, VoIP converts analog voice calls into digital signals. These signals are then sent as data over the internet. Thus, it enables you to make or receive cost-effective calls no matter where you are located, where you are calling, and for how long you are conversing.
Moreover, VoIP offers advanced calling features that one cannot have on the traditional phone system. For instance, features include conferencing, extensions, and more.
Features Of Small Business VoIP
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
How To Set Up A VoIP Phone System
When it comes to VoIP setup, it depends directly on your needs. Whether you want to set up VoIP for business or home, it is crucial to evaluate your needs on the following factors:
- Determine the number of users
If you are thinking about how to set up VoIP phone at home or for business, the first thing you must evaluate is how many users will be using it. You must mull over the same to set up a VoIP phone system in your residence. This will help you decide the number of lines you will be requiring. It is also recommended to consider the extension feature as it can eliminate the risk of bringing about major changes in your business phone system in the future.
- Ensure internet connection stability
The foremost requirement of a VoIP phone system is an active internet connection. Operating a business phone system with poor internet connectivity won’t yield fruitful results. Additionally, it is also inevitable to measure the ratio of users to the available bandwidth.
Once you have decided on the number of users, you can test the connection and the volume of traffic that it can handle. Knowing this can free you from the frustration of downtime or poor-quality calls after setting up VoIP for business.
- Evaluate your budget
VoIP comes with a multitude of calling features. Some even offer attractive bonuses that might get you carried away. So, it is wise to fix your budget and save yourself from overspending. You can also compare plans of different providers for potential savings.
You can prioritize the features you need. For instance, some basic features like Call Routing, Call Transfer, Mobile App, Call Conference, and more are necessary for primary use. So, make sure you don’t end up adding features that just extra costs and no value to your business.
- Select a Service Provider
Now that you have analyzed the number of users, internet connection capability, features you require, and the budget, it’s time to choose a service provider. The market is flooded with different VoIP service providers, and it might leave you confused, which one is the best for you. But, deciding the above-mentioned factors can help you ease your search. For instance, VoIP service providers like CallHippo offer you various plans and features at a cost-effective price that may fit your needs.
- Check the configuration for VoIP setup
You will be the one who will decide how to install the VoIP phone system. Will you like to deploy it on-premises or host it in the cloud? Well, most VoIP solutions do not require any hardware. For some, you need to use an adapter to link your old system to a VoIP system, whereas some require you to plug it into the Ethernet sockets.
However, the main difference between on-premises and hosted VoIP phone systems is that the former requires you to purchase, install, and maintain hardware and software while the latter frees you from all these hassles as the service provider takes care of everything.
Setting up VoIP for business is as easy as using the phone itself. And when it comes to deciding a VoIP service provider, CallHippo is one of the most reliable and compliant cloud solution providers.