Since you’re reading this, it is safe to assume that you’re looking for virtual phone number providers in Australia. Maybe this is the first time you’re buying a virtual number, or you’ve tried a vendor that charged you more than it’s worth.
Whatever your reason is, we know you want a reliable virtual phone system that delivers the best possible call quality consistently, has a wide range of features and doesn’t burn a hole in the pocket. And that’s exactly what we will discuss today.
In this article, we will discuss the best virtual phone number providers in Australia. Let’s get started!
Top list of virtual phone number providers in Australia
CallHippo is one of the leading Australian virtual phone number providers. Trusted by more than 5000+ brands globally, CallHippo offers Australia local phone numbers and Australia toll-free numbers. You can even get the virtual phone number of your choice.
What sets CallHippo apart from other virtual number providers in the market is its extensive list of features. It includes call recordings, power dialer, smart switch, global connect, intelligent call forwarding, call transfer, voicemail, on-hold music, and analytics. CallHippo is ideal for both support and sales teams alike.
Pricing: Starts from $15 per user per month.
Freshcaller is one of the popular virtual telephone number providers . Freshcaller’s easy-to-use, intuitive interface ensures your agents can get started with business calling without much training.
It also allows you to virtually monitor every conversation in real-time, barge into important calls, and track service levels. You can even create custom reports (or use one of their pre-built ones) to monitor your team’s performance.
Pricing: It has a forever-free plan with limited features. The premium package starts from $15 per user per month.
3- MiCloud Connect by Mitel
Built on Google Cloud, MiCloud Connect offers a reliable virtual mobile number that’s reliable, secure, and is HIPAA compliant. MiCloud Connect provides more features than just an Australian virtual phone number. It enables you to bring your team together with messaging, conferencing, screen sharing, file sharing, and more.
Its features include conferencing, call management, call routing, SIP trunking, call forwarding, call transfer, call recording, voicemail, and mobile apps.
Pricing: Starts from $20.99 per user per month.
4- NodePhone VoIP
NodePhone VoIP turns Australia into a local call zone, allowing you to make unlimited calls to any phone number in the country. However, you’ll need to buy the Internode broadband service to make calls possible.
NodePhone VoIP offers advanced voicemail (with no deposit or retrieval charges), call forwarding, multiline, call barring and incoming caller id. In addition, you can choose Australia local phone numbers, Australia’s toll-free numbers, or both.
Pricing: Has a free plan. The Premium version starts from $50 per month.
TPG is yet another great virtual number provider in Australia. It offers flexible call routing options tailored to your business’s unique needs. However, it only provides Australia toll-free numbers (13, 1800, and 1300 Australia phone numbers).
You can route incoming calls to single or multiple answer points. You can even create pre-recorded answers based on the time of the day, call traffic volume, and geographic origin. Its key features include origin-based routing, call overflow, call splaying, and customized voice response.
Pricing: You will have to contact TPG for a customized quote. However, they have a minimum 12-months contract.
With more than one million business users globally, 8×8 is one of the popular virtual telephone number providers out there. It offers an all-in-one collaboration app with voice, video, private, and team chat.
You can buy Australia local phone number from 8×8 or keep your existing one (via porting). Its key features include multi-level auto-attendant, call recordings, voicemail, caller ID, call waiting & parking, 3-way calling, and call monitoring.
Pricing: Starts from $12 per user per month.
Rebtel is a calling service provider that allows you to call any number in Australia for a pocket-friendly price. However, unlike others in this list, Rebtel doesn’t offer advanced features, making it ideal for solopreneurs, freelancers, and small businesses.
It works just like a regular call. You don’t even need an internet connection as it connects your call through local phone lines. You can either purchase the monthly subscription or pay as you go.
Pricing: Starts from $5 per month.
GoToConnect allows you to customize its phone system as per your business’s unique requirements. Being a cloud phone system provider, GoToConnect enables you to use your desk phone, computer, or mobile app to handle business calls. In addition, you can get a virtual phone number of your choice or port your existing one.
Apart from voice calls to Australia, GoToConnect lets you reach your customers and teammates via video conferencing. Its key features include unlimited extensions, customized call routing & dial plans, custom hold music, pre-call announcement, wait time announcement, and more.
Pricing: Starts from $24 per user per month.
Powered by AI, Dialpad is one of the most powerful voice telephone number providers out there. Its voice intelligence captures action items, provides coaching, takes notes, and analyzes customer sentiment in real-time.
Dialpad’s AI-powered analytics makes it easier for you to identify who’s making the most calls and search by specific keyword mentioned or sentiment expressed. Its key features include call controls (transfer, hold, mute), custom voicemail greetings, automatic call distributor, call parking, virtual receptionist, and more.
Pricing: Starts from $15 per user per month.
Grasshopper allows you to buy Australia local numbers, Australia toll-free numbers, and Australia vanity numbers. Perfect for small businesses, Grasshopper provides advanced features at a low cost. Just like CallHippo, Grasshopper allows you to get the virtual phone number of your choice.
Its features include custom greetings, extensions, call handling, business texting, call forwarding, voicemail, incoming call control, call transfers, reporting, simultaneous call handling, ruby receptionist, and more.
Pricing: Starts from $26 per month.
Ooma offers a business phone system for both small and large organizations in Australia. You can choose from cloud phone systems, hosted PBX solutions, and VoIP. What makes it one of the best virtual phone number providers is its API integrations that allow you to integrate all your existing business tools, thereby streamlining your workflows.
Ooma’s features include voice and video conferencing, intelligent dynamic call routing, drag-and-drop call flows, automatic call distributors, virtual receptionists, on-hold music, and more.
Pricing: Starts from $19.95 per user per month.
3CX offers both cloud and on-premise PBX solutions. Cloud provides more flexibility, while on-premise systems provide better control over your operations. 3CX is more than just a virtual number provider.
Apart from core PBX features (extensions, call parking, voicemail, etc.), 3CX offers video conferencing, screen sharing, and chat & call reporting features. You can also manage incoming requests from Facebook, SMS, and live chat.
Pricing: It has a free version with limited features. However, when it comes to premium plans, it charges $200 per year plus $0.88 per user per month.
Intermedia is an all-in-one cloud communication platform that lets you offer support across channels. So even when you buy Australia virtual phone numbers, you get access to voice, email, and chat queues to provide an omnichannel experience to all your customers.
Intermedia’s key features include interactive voice response, agent scheduling, quality assurance, dynamic notifications, analytics & reporting, omnichannel routing, and multi-lingual support. Plus, it offers a 99.999% uptime Service Level Agreement.
Pricing: It offers a custom quote as per your business’s unique requirements. Please contact them for pricing.
Exetel is Australia’s 5th largest internet service provider. It has over 120,000 active VoIP endpoints on its network. It offers an unlimited call plan with 100 DID numbers, a 12-month contract, unlimited local and national calls, and unlimited calls to 13/1300 numbers.
It is perfect for businesses who need to make lots of calls to Australia phone numbers every month. Other features include extension dialing, call transfer, call parking, paging & intercom, call recording, and queues.
Pricing: The unlimited call plan is priced at $200 per month. However, you can buy additional numbers at $4 (for 10 numbers). Or you can purchase an Exetel PABX cloud phone system at $35 per month per handset.
The last one on our list of best Australia virtual phone number providers is Line2. This doesn’t mean it isn’t great. It is, in fact, as great as others on our list. It has all the features you’ll ever need for professional communication.
With the Line2 app, you can take and make calls on your iOS, Windows, and Android devices. You can customize days and hours of operation, set up custom greetings per department, and create unique answering rules to connect your customers with the right person.
Other features include virtual receptionist, merged calling, voicemail, texting, call recording, and reporting.
Pricing: Starts from $14.99 per month.
When running a business in Australia, having an Australian virtual phone number is a must. It allows you to connect with your customers at local rates, even if you’re based outside the country. You can get a virtual phone number from any of the 15 providers mentioned above. However, make sure to check if their features suffice your business’s requirements.
Did we miss any of your favorite Australia virtual phone number providers? Let us know in the comment section!