Published : July 21, 2021Since you are reading this, you probably already know what a virtual phone number is, so we won’t be covering the basics today.
However, if you don’t, check out this comprehensive guide on virtual phone numbers USA.
Moving on. We assume you are looking for a reliable virtual USA phone number provider that delivers consistent call quality, offers premium support, and has flexible business features without burning a hole in your pocket.
What is an US Virtual Phone Number?
An US Virtual phone number is a telephony system that uses the internet to help you make and receive incoming calls using your laptop, desktop, cell phone, and other smart devices. US virtual number offers businesses and individuals better flexibility, mobility, and features as compared to on-premise business phone solutions. Additionally, they come with affordable and customizable plans for unlimited calls to meet various business and individual requirements.
"When selecting a virtual phone number provider in the USA, prioritize reliability, scalability, and customer support. Check whether the service provider offers call forwarding, IVR, and CRM integration. To decide on a price strategy that best suits your company's demands and expansion objectives, compare pricing options and read user evaluations. "
How does an US Virtual Number?
A US Virtual number allows you to make calls online using VoIP technology. Let us learn how this technology works:
- Voice signals generated by you are converted to data packets in real-time through VoIP phone system.
- These data packets travel over the VoIP network to reach the receiver’s destination through US phone number providers.
- Data packets relayed are converted back to voice signals, allowing people on the other end to decipher the message.
List of Top 9 US Virtual Phone Number Service
| Brand Name | Rating | Key Features | Pricing |
|---|---|---|---|
| CallHippo | Call forwarding Call recording Voicemail Text messaging | Basic: $0 Bronze: $16 /month Silver: $24 /month Platinum: $40 /month | |
| phone.com | Dial-by-Name Directory Click-to-call and Call Forwarding Music on hold IVR menus | Basic Plan: $12.99 Plus Plan: $19.99 Pro Plan: $29.99 | |
| phone.com | Dial-by-Name Directory Click-to-call and Call Forwarding Music on hold IVR menus | Basic Plan: $12.99 Plus Plan: $19.99 Pro Plan: $29.99 | |
| evoice | time-based routing feature call forwarding eVoice Auto Attendant | $148.50/11 users $14.00 /1 User $78.00/6 Users | |
| Google Voice | Voicemail transcripts Unlimited text messaging in the US Multi Level auto attendant Personalized voicemail greetings Audio & video conferencing Integration with Google Meet & Calendar | Starter: $10 Standard: $20 Premier: $30 |
1. CallHippo
Established in 2016, CallHippo has quickly become the go-to company for USA virtual phone number. CallHippo has acquired over 5000+ customers in just five years, including some big companies, like Honeywell and WhiteHat Jr, owing to its pocket-friendly plans and premium services.
What makes CallHippo top our list of virtual US mobile number providers is its extensive list of features that are perfect for small and growing businesses.
CallHippo Features:
- Power dialer
- Smart switch
- Global connect
- Smart call forwarding
- Call transfer
- Call conference
- Call queuing
- Call barging
- Call recording
- Voice mail
- Analytics
- On-hold music
- Interactive voice response (IVR)
Besides, CallHippo integrates with over 85+ apps, including HubSpot, Salesforce, Microsoft Dynamics 365, Zapier, Zoho, and Slack. These integrations help automate tedious tasks (e.g., manual entries and tracking customer interactions), thereby boosting your team’s productivity.
CallHippo Pros and Cons
- Simple learning curve
- A 10-day free trial and a tiered pricing structure
- Best-in-class support and live product demos
- Complimentary product training
- The mobile app is missing few essential call management features
- Sometimes quality problems such as crackling and choppy audio
Who is CallHippo Perfect for?
CallHippo is perfect for businesses of all sizes. It offers customized solutions that are tailored for the specific needs of your company.
Pricing
CallHippo’s business phone system starts from $15 per month. You will get one standard phone number for free. Per-minute call charges to the US starts from $0.02.
*Pricing as of 11-06-2024.
You May Also Read : 15+ Free Virtual Phone Number Providers
2. DialerHQ
DialerHQ is a cloud-based telecommunications solution providing users with virtual phone numbers, allowing them to make and receive calls online. The platform provides various features to improve the effectiveness and adaptability of communication for enterprises and people.
DialerHQ Features
- Virtual phone numbers
- Call routing
- Call forwarding
- Call recording
- Analytics and reporting
- Voice mail transcription
- Interactive Voice Response (IVR)
DialerHQ Pros and Cons
- Improved global reach
- Cost savings on international calls
- Excellent flexibility and scalability
- Enhanced productivity of users
- Highly dependent on the internet
- Limited emergency services
- Dependent on service providers
Who is DialerHQ Perfect For?
DialerHQ is ideal for businesses of all sizes, including startups, small businesses, and enterprises.
Pricing
DialerHQ offers tiered pricing plans to accommodate users’ needs. The cost center solution’s basic plan is free of cost, and the monetary plans range from $7.99/user/month to $19.99/user/month.
3. Kall8
Started as an all-in-one business phone service in 1996, Kall8 now offers fully integrated toll-free phone services. It allows you to transfer your existing phone number or choose from their extensive list of toll-free numbers.
Kall8 has a proprietary routing network built for ludicrous speed and extreme reliability.
Kalll8 Features:
- Voice mail & fax
- Virtual calling card
- Conferencing
- Call blocking
- Custom call forwarding
- Caller ID display
- Call history reports
- Real-time calls
- Analytics
- Call recording
Apart from calling options for your virtual phone number USA, you can pick their business text messaging feature (it would cost an additional $5).
Kall8 Pros and Cons
- Simple call forwarding and onboarding
- Time-saving features and adequate analytical capabilities
- Affordable pricing
- Poor customer service
- Complex account deactivation process
Who is Kall8 Perfect for?
Kall8 is perfect for businesses looking for toll-free numbers or want unique numbers for their ad campaigns.
Pricing
Local numbers would cost you $5 every month. You also have to pay a one-time setup fee of $5. Per-minute call charges to the US starts from 5.9 cents.
You May Also Read : 10 Belgium Virtual Phone Numbers in 2023
4. Phone.com
Phone.com is yet another great virtual number provider. Based on the cloud, Phone.com allows you to manage your business from anywhere using a US phone number on any internet-connected device.
It has an easy-to-use, intuitive interface that makes it easier for you to get going with your virtual US mobile number without assistance. However, if you still need any help, they offer 24/7 support, even on the basic plan.
You can get a greek phone number or UK virtual number from phone.com, as it is considered as the best virtual number provider in UK and Greece.
Phone.com Features
- Text messaging
- Free conference calling
- Voice mail
- Video conferencing
- Dial-by-name category
- Transcription
- Fax from phone
- HIPAA compliance
- Voice tagging
- Live receptionist
Phone.com Pros and Cons
- Simple and user-friendly interface (UI)
- Affordable pricing plans
- A well-designed mobile application
- Mobile devices cannot share their screens during video calls
- Lacks advanced collaborative tools like team messaging
Who is Phone.com Perfect for?
It is ideal for entrepreneurs, home offices, small businesses, and individuals.
Pricing
It starts from $12.99 per month per user (300 free minutes). You can buy additional minute bundles, starting from $19.50 per month for 500 minutes.
5. GoTo Connect
GoTo Connect is a fully integrated business communication platform that allows you to hold meetings, make calls, and send messages.
Its intuitive dashboard gives you an overview of what’s happening within your organization, including login, log out, and pause of assigned queues. You can even check total talk time by agent, transfer reports, and agent availability reports.
Features
- Cloud branch exchange
- Custom hold music
- Dial plan editor
- Call routing
- Caller ID
- Advanced ring groups
- Pre-call announcement
- Unlimited call queues
- Wait time announcement
- Up to 250 participants in video calls
- One-click screen sharing
- Personal meeting rooms
GoTo Connect Pros and Cons
- Robust portfolio of tools
- Tiered pricing structure
- Professional, one-click video conferencing
- The system setup process is a little perplexing
- Poor call quality, as well as crackling and choppy audio
Who is GoTo Connect Perfect for?
It is perfect for mid-sized and large enterprises looking for advanced features like video conferencing and screen sharing.
Pricing
GoTo Connect starts from $24 per user per month.
6. eVoice
Owned by j2 Global, Inc, eVoice offers USA VoIP numbers at a nominal cost. It has a mobile app that allows you to manage your communications on the go. What makes eVoice a great US virtual number is its 30-day money-back guarantee that lets you use the product without any worries.
You can access voicemails from anywhere to stay atop your customers’ messages. You can even choose to forward your calls to another number to never miss a call again. Its auto-attendant enables you to professionally handle all the incoming calls and redirect them to appropriate departments.
Features
- Virtual voicemail
- Call forwarding
- Auto-attendant
- After hours greeting
- Call queueing
- Call routing
- Caller ID
- Professional greetings
- Call notifications
- Call scheduling
- Advanced reports
- Click to call
- Texting
eVoice Pros and Cons
- Easy business phone number customization
- Affordable business phone solution
- Simple-to-use user interface (UI)
- Not suitable for medium and large-sized businesses
- Limited features compared to other virtual phone services
Who is eVoice Perfect for?
eVoice is perfect for small businesses that need less than ten lines.
Pricing
eVoice’s plans start from $14 per month. You also get a 30-day money-back guarantee when you choose eVoice.
7. VirtualPhone
VirtualPhone offers us toll free number and local virtual phone service at no additional cost. It even offers a live chat option that you can use to engage with customers on your website.
With its US virtual phone number, you can empower your employees to effectively communicate with customers over the phone. You can search for a number of your choice and select from available numbers instantly.
Features
- Softphone
- Call forwarding
- IVR
- SMS
- Live chat with voice
- Call recording
- Call Schedule
- Voicemail & fax
VirualPhone Pros and Cons
- Easy to get started– simple onboarding
- Even the basic plan contains the majority of the features
- Easy learning curve
- The web version lacks advanced features
- Limited support channels
Who is VirtualPhone Perfect for?
VirtualPhone is perfect for small businesses and bootstrapped startups.
Pricing
It has a forever-free plan. However, you will have to pay 5.9 cents for each minute. Its premium plans (200 minutes and more) start from $9 per month.
8. Google Voice
Google Voice is a great USA virtual phone number provider. Its easy-to-use and straightforward interface makes it perfect for everyone, even those who haven’t used a virtual phone service before.
You can get many free country virtual numbers from google voice like free UK virtual numbers, free Cyprus phone number, free singapore phone numbers, etc.
Google’s powerful AI filters spam calls, transcribe voicemails and enables you to easily configure your PBX system. You can even integrate Voice with Google Calendar and Meet and never miss an important call.
Features
- Calling to the US from any country
- Unlimited SMS in the US
- Google Fi compatible
- Voicemail transcription
- Google Calendar and Meet integration
- 24/7 support
- Usage and activity reporting
- Call forwarding
- Multi-level auto attendant
Google Voice Pros and Cons
- Cheaper international calling rates
- Voicemail-to-text services
- Unlimited calls and texts (For US & Canada users)
- Limited user support
- No toll-free number
Who is Google Voice Perfect for?
Google Voice is perfect for rapidly growing businesses that use Google in their operations (such as Calendar and Meet).
Pricing
Google Voice starts from $10 per user per month.
9. Exotel
Exotel is a leading provider of SaaS solutions for customer engagement, handling over 20 billion annual interactions across voice and messaging channels. Trusted by 6000+ clients in various industries, Exotel offers robust platforms like CPaaS, CCaaS, and Conversational AI, ensuring personalized interactions, scalability, and enterprise-grade security.
Features
- Custom Sender ID
- Call Routing
- Call Conference
- Call Barging
- Inbound Reporting
- API Integration
- Analytical Reports
- Call Queuing
- IVR / Voice Recognition
- Complete Messaging Platform
Exotel Pros and Cons
- Click to Call for the KYC process
- Affordable pricing
- Top-notch support from your account manager
- Poor Interconnectivity
- No mobile app feature
Who is Exotel Perfect For?
Exotel is perfect for BFSI, Logistics, E-commerce, Healthcare, Consumer Durables, and Education.
Pricing
It starts at $119 per month and goes up to $593 per month if you choose the Influencer’s plan.
You May Also Read: Top 9 Best Virtual Phone Services For Small Businesses
Benefits of getting various US Virtual Phone Numbers for your business
US virtual phone numbers bring with them a whole lot of features and advantages. They can completely change the way you do business and communicate with your customers and employees. It brings with it a lot of real time benefits that can lead to an increase in sales and benefit your business significantly. They also offer a wide range of features to choose from which automate mundane tasks and make your life so much more easier. Let us see what they are.
1. Easily connect with your global customers – anytime, anywhere
Managing clients halfway across the world is no easy feat. You need to provide them with top notch customer service in order to set up your brand internationally. However, staying far away in another corner of the world does not make it any easier.
2. Get yourself a virtual assistant which is always at your service
Another important feature of US virtual phone numbers is the virtual assistant which is at your service 24*7. Even when you have wrapped up for the day, your virtual assistant will be there to attend to your clients.
Suppose your global client calls you about an order or a problem that he is facing. But it is already past midnight according to your time zone and you are sound asleep at home. Who will then attend to the call of the customer? How will you keep up your super fast customer service?
Your virtual assistant will do the job for you. Simple! It can record the customer’s complaint so that you can get back to it first thing in the morning. This way, your customer does not need to call back again and again until he reaches you. In case you are unavailable, he can simply leave a message for you.
3. No need to pay heavy international call charges anymore
One of the major set backs faced by businesses during global expansion are the huge phone bills that are racked up every week. Before venturing out into the international market, most business owners think, “It’s just a phone bill, how much could it possibly be!” It is not until they are too deep into the mess when they realise how expensive it really is.
It is not uncommon for large multi national companies to rack up phone bills worth thousands of dollars during global expansion. Lead generation, customer follow ups, maintenance and customer service, management and advertising all require large amount of talk times. But then what should one do to deal with this problem?
Again, US virtual phone numbers are the answer! As mentioned earlier, they route all your calls through local numbers, thus cutting down on the exorbitant international call charges. You only need to pay normal local call charges even for your international calls. This could save your company millions in the long run.
4. Make sure your customers get transferred to the correct representative
Another thing that US virtual phone numbers do for you is transfer your calls. It might seem like a mundane, trivial job but it is a very important aspect in terms of good customer service. Let me tell you how.
Suppose a customer calls you with a query. They get directed to the wrong representative. Again, they are asked to hold while their call is transferred. It may so happen that the receptionist gets confused and agains transfers it to the wrong representative. Imagine how frustrating it will be for the customer, waiting while their calls are constantly being transferred!
Mistakes are made by humans, not machines. Thus, your receptionist might get burdened with calls during the prime service hours and make blunders, but your machine won’t. No matter how high the traffic is and how many calls are coming in, your automated virtual assistant will route them to the designated representative.
5. Give priority to your customers and make them feel special
Everybody likes feeling special and cared for. No matter how good your product is, you will never be able to top a business that provides excellent customer service and caters to every need of their customers. Good customer service is made up of many little things that you can do to make the customer feel special.
For example, when your business goes global, you will have customers from different countries who speak in different languages. Using the IVR feature, you can customise the greeting message to welcome the customers in their native language. You can also change and alter the greeting message to suit different occasions and festivals.
Do you get bored when you call somebody and are put on hold? Obviously, everybody does! So do your customers. Using US virtual phone numbers and the concept of VoIP calling, you can now entertain your customers with music on hold service or any announcements or messages that you may want to deliver to the customer.
Small considerations like this will not only keep your customers happy and satisfied, but will also lead to an increase in your sales.
You May Also Read : What Is Alternate Phone Number and How To Get One?
6. Pick and choose from a wide array of exciting features
As I have already mentioned several times before, US virtual phone service come with a wide array of features that you can avail of. Features like business call recording and call forwarding can come in handy in many situations.
You can record sales calls and use the tacky ones to train new recruits or teach your team how to deal with difficult clients. Call recordings also come in handy in case of any disputes or misunderstandings with customers.
Imagine a situation where you are getting another call while you are on line with a customer. In such situations, the call forwarding feature proves to be extremely useful. It forwards or transfers the customer’s call to another representative without their knowledge.
Apart from this, features like call analysis and reports help you view your phone records. You can analyse the call volume, the number of missed calls and several other call demographics to help you run your business better. It can help you with decisions like hiring more number of sales representatives when the call traffic is maximum.
US virtual phone numbers prove to be the ultimate win-win situation for everyone. It enables your business to easily expand internationally, thus keeping your company happy. It integrates your phone system and helps you manage your employees better, thus keeping you happy. It enable you to improve customer service for your clients, thus keeping them happy.
Features of US Virtual Phone Service
Several features of US Virtual Phone Number make them indispensable for business. Apart from minimal hardware requirements, better visibility, and faster implementation, here are a few features of a US virtual number that prove highly useful for organizations managing a high volume of outgoing and incoming calls:
- Call Management & Automatic Routing
- IVR & Queue Management
- Call Recording & Rating
- Customizable On-hold Music
- Softphone & Speed Dials
- Toll-free Phone Number & Internet service
- Voicemail Forwarding & Greeting
- Call Conferencing & Barging
- Call Transfer
- Automatic Screening
- Auto-attendant & Alerts
Different internet VoIP providers can offer several other features depending upon the plan chosen and your business needs.
Before we end, here is a video on top Virtual Number Providers-
Conclusion
USA phone number is a great way to establish a robust local presence and build trust with American customers. However, when choosing a virtual US phone number, make sure to analyze the system’s features. Happy Calling!
Did we miss any great virtual phone number providers? Let us know your favorite virtual phone number providers in the comments.
Updated : August 21, 2024
Rohit Rajpal is a technical content writer with hands-on experience in the VoIP and telephony space. His expertise comes from closely collaborating with product teams to craft clear, technical documentation and user guides for telecommunication software. Rohit’s deep knowledge of VoIP technology allows him to address complex technical issues and provide insightful solutions.
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