Published : March 15, 2023If you want to keep your company number independent of any particular region and provide callers with a better experience, using a toll-free phone number should be your go-to. Be it individuals, small business owners, or established enterprises – anyone can get their own toll-free, thanks to modern technology and the Internet.
It goes without saying that only some phone systems can meet the demands of your company. In order to communicate efficiently, you will need access to a range of tools and technologies in addition to the toll-free number. But with a plethora of toll-free service providers, choosing the best one can take time and effort.
If you want to land the perfect toll-free service provider, this blog is for you. Here we will be glancing at the 11 best toll free number providers and digging deep into their pros and cons.
But before doing that, let’s take a look at what precisely are business toll free numbers and the role they play in today’s landscape.
"Choosing the right toll-free number provider is crucial for improving customer communication and support. To make an informed decision, consider factors such as features, pricing, reliability, customer support, and scalability. Look for a provider that fits your budget, offers the features you need, and ensures high uptime and quality support. Also, choose a provider that can scale with your business. By doing your research and selecting the right provider, you can ensure that your toll-free number is an effective tool for enhancing customer satisfaction."
What Are Toll-Free Numbers?
Toll-free numbers have unique three-digit codes and may be called from landlines at no cost to the caller. Callers can efficiently utilize these numbers to communicate with organizations and persons located across the globe without incurring long-distance charges.
Business toll free numbers are particularly popular for customer service. Because of the toll-free service, potential customers have always had a free and straightforward way to contact businesses.
Wireless callers, however, are charged for the airtime minutes used during a toll-free call unless they have an “unlimited calling” plan. Toll-free phones that are “text enabled” may also receive certain kinds of text messages from consumers, and businesses may respond with texts.
What Are The Different Types of Toll-Free Numbers?
There are multiple types of toll-free numbers based on the unique set of features they offer. First is the Standard toll-free number, the most common 800 number with the prefixes 844, 855, 833, 866, 877, or 888 as dial-code.
Gradually, the numbers also expanded to match the growing popularity of 1-800 numbers. This is where Premium toll-free numbers came into the picture. Providers often charge slightly higher for the premium numbers.
Lastly, a Vanity toll-free phone number can easily find their spot. These are picked explicitly in order to make the number more memorable. You can customize the number and reflect it as an extension of your business.
After extensive research and analysis, we have curated a list of toll free number service providers. These services are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from SoftwareSuggest, G2, and Capterra. Our aim is to assist businesses in identifying the most suitable software to streamline their operations.
11 Best Toll-Free Number Service Providers
Choosing the best toll free number provider can be challenging, but you can make the perfect choice by considering all the crucial aspects. The advantages offered, the most-common drawbacks and the pricing models — all play a key role in selecting the most suitable provider.
Also, check out our video on “Toll Free Forwarding – Meaning, Features & Benefits“
Here are the top 11 best toll-free number service providers that can cater to your diverse requirements.
| Brand Name | Rating | Key Features | Pricing |
|---|---|---|---|
| CallHippo | Call forwarding Call recording Voicemail Text messaging | Basic: $0 Bronze: $16 /month Silver: $24 /month Platinum: $40 /month | |
| Mightycall | Call Forward to any device Call Conference Call Routing after-hours calling | Small Team: $15 Business: $20 Enterprise: $150 | |
| Grasshopper | Unlimited free calls in Canada and the US Offers toll-free numbers Custom greetings Call forwarding | Solo: $26 Partner: $44 Small Business: $80 | |
| ooma | 24/7 customer service Offers more than 35 calling features Music on hold Call recording | Essentials Plan: $19.95 Pro Plan: $24.95 Pro Plus Plan: $29.95 |
1. CallHippo
With CallHippo, you can purchase the entire business phone system and leverage the best-in-class features offered by the platform. CallHippo offers a cost-effective way to use service mobility and make the best use of call recording and monitoring.
CallHippo provides various services, including Virtual Phone Numbers, VoIP Phone Systems, Cloud Phone Systems, Business Phone Numbers, and much more. These help businesses have seamless collaborations while also connecting with their target audience most effectively.
Key Features
- Unlimited Calling In The US and Canada
- Allows multiple phone calls on the same number
CallHippo Pros and Cons:
- Provides toll-free and local numbers
- Offers Click-to-call functionality
- Cost-effective
- Offers average customer service
- Certain Issues with privacy calls and data
- Limited text messaging
Pricing
- Starter – $18 Per user/Month
- Professional – $30 Per user/Month
- Ultimate – $42 Per user/Month
*Pricing as of 11-06-2024.
2. Phone.com
Phone.com’s toll-free phone numbers are compatible with nearly all devices. These include softphones, mobile phones, and traditional landlines. The most common prefixes supported by this international telecommunications provider are 800, 888, and 877.
Having operations in California and New York and a headquarters in Newark, Phone.com offers a number of customizable choices as part of its basic user plan.
These customizable options offer a reliable account, video chats, voice callings, and other functionalities. You can decide whether to get invoices monthly or yearly. Higher-level products become more functional as your needs upgrade.
Key Features
- HIPAA compliance
- Voice tagging functionality
- Multiple caller queues
Phone.com Pros and Cons:
- Supports mobile devices, physical phones and softphones
- Offers 24/7 bilingual support team
- Video conferencing functionality
- Extra charges for international calling
- Call analytics are offered only in pro-users’ plan
Pricing
- Basic Users: $12.99/month per user
- Plus Users: $19.99/month per user
- Pro Users: $29.99/month per user
If you wish to record your calls, then you will have to pay an additional $8 per month. If you are on the basic plan, you can only have one phone number per account; to add a toll-free number and an extra line, you will need to upgrade.
3. MightyCall
MightyCall is a solid virtual phone system with limited call management options. It is an excellent choice for small businesses and solopreneurs searching for a straightforward communication platform.
This company’s massive assistance to small businesses has helped to build its reputation as one of the best toll free number providers. Although it does not have a list of prefixes on its website, MightyCall does provide 855 numbers to a wide range of businesses.
Key Features
- Small-business focused
- Voice-to-text functionality
- No per-user charges
Mightycall Pros and Cons:
- 7-day free trial
- All plans include call queues
- Live support with all plans
- Limited for large enterprises
- Low calling minutes are offered in the basic subscription plan
- Limited features are offered in the basic subscription plan
Pricing
- Basic: $19.99 per month
- Standard: $39.99 per month
- Ultimate: $99.99 per month
The most prominent features of this best toll free number provider include blacklisting, texting on desktop and mobile, along with call forwarding software.
4. Grasshopper
Grasshopper, a popular VoIP company that has been in business since 2003, provides toll-free, local, and vanity numbers. These products all have the same features, such as unlimited call minutes, instant text responses, call statistics, and support. These laws apply to all toll-free prefixes, which mainly include 833, 844, 855, 866, 877, 888, and 800.
Grasshopper serves features like personalized toll-free phone numbers and voicemail transcription, which are the most important ones that business owners seek in VoIP. Yet, it needs the more complex features that many emerging enterprises require.
Key Features
- Mobile and desktop apps
- Offers unlimited toll-free call and text support
- Provides voicemail transcriptions
GrassHopper Pros and Cons:
- Unlimited extensions offered
- 7-day free trial
- Variety of subscription plans
- No subscription plan for larger businesses
- No call recordings are stored even with the paid pricing models
- Does not support MMS for toll-free numbers
Pricing
- Solo: $28/month
- Partner: $46/month
- Small Business: $80/month
Mainly freelancers and small businesses who want to benefit from VoIP’s low-cost flexibility can get their hands on this toll-free number provider.
5. 800.com
When it comes down to choosing the best toll free number service providers, 800.com always occupies a special spot in your long list. This legacy provider focuses mainly on toll-free numbers, including prefixes like 800, 888, 877, 866, 855, 844, and 833.
800.com is headquartered in New York, USA, and specializes in all types of 1-8XX numbers. This telephone company’s pricing system includes three main types of models. The only differences between all of them are the number of minutes and numbers offered. It serves minutes at $0.04 per minute.
Toll-free lines are extensively used by 800.com to receive multiple inbound calls and SMS. However, the SMS support could be better. One of the most significant advantages of this toll-free number service provider is that it doesn’t require any set-up fees and offers an online 800 number lookup. However, with its number of activation fees and no free trial, it doesn’t reach the top.
Key Features
- Toll-free SMS texting
- Sequential call forwarding
- Serves voicemail transcriptions
800.com Pros and Cons:
- Tons of features included
- No set-up fees
- Mobile Apps
- High on budget
Pricing
- Personal Monthly: $29 per month (1,000 minutes and only one toll-free phone number)
- Unlimited Monthly: $75 per month (unlimited minutes and only one toll-free phone number)
- Pro Monthly: $149 per month (5,000 minutes along with five toll-free phone numbers)
6. Ooma
By providing a free plan as well as affordable prices for more feature-rich ones, Ooma helps consumers set up a complete phone system. You get the essentials, including voicemail, call forwarding, and call blocking, in addition to a number of other choices that let you customize the system to meet your particular needs.
Being one of the best toll free number service providers, Ooma serves customers with specialized toll-free numbers, including prefixes like 855, 844, 833, 877, 888, and 86.
Key Features
- Music on hold
- Offers digital fax
- Email audio attachments
Ooma Pros and Cons
- Offers encrypted communications
- Efficient monitoring of the phone system through a web-based portal
- No unlimited call or texting plans offered
- You can’t use their desktop software until you subscribe to the second pricing tier.
Pricing
- Ooma Office Essentials: $19.95/month
- Ooma Office Pro: $24.95/month
- Ooma Office Pro Plus: $29.95/month
7. RingCentral
You can seamlessly expand RingCentral to match your company’s demands since it is an all-in-one communications solution for phone, text, group chat, and more. The prefixes offered by toll-free number providers include 888, 877, 866, 855, and 844.
With RingCentral, users can purchase minute bundles up to 1,00,000 in a single month alongside automatic billing for any overages. RingCentral is a cloud-based communication technology that offers phone, text, voicemail, team collaboration, and document sharing on a single platform but with physical VoIP phones.
VoIP phones are handsets that look and function similarly to regular landline phones. They do, however, link with your RingCentral plan to provide a variety of extra choices, including text messaging and video calls.
Instead of having to use numerous apps and services simultaneously, it is far easier to use a single, specialized VoIP package like RingCentral. If you are paying too much for several subscription services, you can quickly minimize overhead by streamlining your business communications. This also plays a crucial role in improving your company’s workflow.
Key features
- Screen Sharing
- Call logs
- Offers unlimited calls in the US and Canada
Ringcentral Pros and Cons
- Offers more plans than some other providers
- Monthly billing costs are higher than annual
- Most plans offer generous minutes allowances
- The basic subscription plan offers limited minutes
Pricing
- Essentials: $19.99 per month
- Standard: $27.99 per month
- Premium: $34.99 per month
- Ultimate: $49.99 per month
8. eVoice
Texting, video calling, and toll-free local lines are all services offered by eVoice, a renowned telecommunications firm. Businesses of all sizes may use this desired phone system to forward and route calls to the appropriate person or department.
It is jam-packed with robust additional features that provide efficient business administration. As a result, customers can virtually access their voicemails across all platforms, allowing workers to answer every call and never miss a critical inquiry.
The prefixes served by this best toll-free number provider include 800, 888, 877, 866, 855, and 844. All the numbers have access to about 30 features like sequential ringing, business texting, and efficient call routing.
It’s essential to remember that eVoice has very strict usage restrictions. A maximum of 11 people can be on the most expensive pricing plan. If you wish to have more subscribers, you will need to choose another toll-free number provider.
Key Features
- Virtual receptionists
- Offers call forwarding
- Audio to email voicemails
- 24/7 customer support
eVoice Pros and Cons
- Cost-effective plans with unlimited calls
- Excellent for sole proprietorships and startups
- Offers Limited plans compared to other companies
Pricing
- Elite 11 Monthly: $13.50/month (33 toll-free numbers and 11 users)
- Elite Monthly: $14.00/month (three toll-free numbers along with one user)
- Elite 6 Monthly: $13.00/month (18 toll-free numbers and six users)
- Elite 10 Monthly: $10.00/month (30 toll-free numbers with 10 users)
9. Dialpad
Dialpad is one of the best VoIP services known for its robust Voice Intelligence feature that serves businesses with an effective communication tool. The most significant advantage offered by this toll-free 800 number service provider is its wide range of integrations.
By serving prefixes like 888, 877, 855, 866, and 844, Dialpad helps you get your hands on a unified communications platform across multiple devices.
Key Features
- Multiple integrations
- Offers speech coaching
- Allows to switch calls between devices
Dialpad Pros and Cons
- AI, along with live customer support
- Unlimited video meetings
- Extra cost for 800 numbers (additional $17 per month for your chosen subscription model)
Pricing
- Standard: $15/month (minimum one user)
- Pro: $25/month (minimum three users)
- Enterprise: Custom price (minimum 100 user license)
10. Nextiva
Nextiva is considered to be one of the best toll free service providers for businesses, especially if you manage a contact center or customer support staff and need a stable, scalable, and economical business phone number provider.
This is one of the most sought-after VoIP solutions, which offers a plethora of local and toll-free number options. Its current prefixes are 800, 888, 877, 866, 855, 844, and 833.
Key Features
- Call recording
- Conference calling
- Business SMS texting
Nextiva Pros and Cons
- Offers video call functionality
- Messages team members
- Fax capabilities
- Certain issues arise while porting existing fax number
- It requires additional equipment if setting up VOIP service
Pricing
- Essential: $23.95/month
- Professional: $27.95/month
- Enterprise: $37.95/month
11. Vonage
Vonage’s unified phone, video, and messaging solutions, contact centers, and Vonage APIs enable technically adept organizations to customize communications to their exact needs.
The various toll-free area codes that are served by this toll-free service provider include 888, 877, and 866, which offer unlimited calls to both US and Canada. Though Vonage offers unlimited service, it could be more accurate. SMS services are not even available in Mexico.
The only argument stated is that unlimited calls are only allowed for certain “reasonable and acceptable usage.” If you make a lot of toll-free calls, you may be served with some particular calling restrictions. Furthermore, only Americans can now obtain toll-free numbers with this toll-free number service provider.
Key Features
- Video collaborations
- Provides business message inboxes
- Blocking caller IDs
Vonage Pros and Cons
- Been in the 800 number business for a long time
- Offers various customizable plans for all business sizes
- The website doesn’t list any pricing specifics
Pricing
- Mobile: $19.99/month per line
- Premium: $29.99/month per line
- Advanced: $39.99/month per line
You May Also Read : Domestic Toll-Free Numbers vs International Toll-Free Numbers
Wrapping Up
While there are many toll free number service providers that claim to provide you with a smooth service, only a few stand on it. The best provider must be considered based on multiple factors like cost-effectiveness and the services offered. Amongst all the above-mentioned companies, we at CallHippo go the extra mile to bring you the desired results.
Backed by an exceptional team of experts, we make sure that you get a robust phone number system. Our separate pricing models also make it easier for you to choose the most suitable mode of engagement. Get in touch with our experts today and learn more!
Frequently Asked Questions (FAQs)
1. What is the best toll-free number provider?
The best toll free number provider is chosen for the array of services offered vis-a-vis its cost. CallHippo is one of the most sought-after providers that believe in providing the most seamless experience for the end-users.
2. Can I port my existing toll-free number to another provider?
If you are a US resident, you would be aware that the FCC dictates that all toll-free along with a Vanity toll-free number that is portable to other providers. This primarily includes various different types of traditional providers and virtual phone systems similar to CallHippo.
When it comes down to virtual phone systems like CallHippo, it merely requires two steps to port your existing toll-free number to any platform. These include signup for a CallHippo account and completing the porting number form in the virtual phone system app.
Also, remember that the FCC doesn’t assign any specific set of toll-free numbers; they ensure that the best practices are always followed.
3. How can I get a free toll-free number for my business?
In order to get a toll-free number for your business, you must clearly outline the key details that are required to get the number.
These may include defining the target audience, finalizing your preference for prefixes, and any additional call monitoring feature. You can speak to our dedicated experts and get started on your journey with ease!
4. What are toll-free numbers for businesses?
Toll-free numbers are specific phone numbers that charge the person or business receiving the call rather than the caller. These numbers are mostly used by businesses and organizations for customer service.
To differentiate them from the main landline lines, all the toll-free numbers begin with digits such as 800, 888, 877, 866, 855, 844, and 833.
A business called Somos, Inc. efficiently manages the toll-free number register database. This firm then allows other companies, known as RespOrgs (Responsible Organizations), to allocate toll-free numbers accordingly.
5. Do toll-free numbers work internationally?
Yes, it does! The caller will be charged for an international call by their phone company, so those calls won’t be free for them. Most toll-free numbers in the US and Canada are handled as local calls.
No international call fees will be applied to Canadian customers when they receive international calls. Many of the above-mentioned toll-free number providers also offer toll-free numbers for your international clients’ home countries.
Updated : December 9, 2024
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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