Affordable phone system for solopreneurs and small businesses.Best For : Solopreneurs, startups, small businesses, and people engaged in side gigs to strengthen their professional image.
- Simultaneous call handling
- Business phone numbers
- Virtual receptionist
- VoIP & WiFi calling
- Virtual extensions
- Live call transfer
- Virtual fax
Other Users Choose
- Power dialer
- Global connect
- Call analytics
- Multi-line phone system
- API & integration
- Voice broadcast
- Shared inbox
What Is Grasshopper: An Overview
Grasshopper is a popular cloud-based phone system provider for entrepreneurs and small-scale businesses. It helps them set up a dedicated phone system and draw a line between personal and professional calls.
Grasshopper offers different virtual phone numbers, including local, toll-free, and vanity. You can also port your existing number and continue to deliver uninterrupted service to your customers while also leveraging the advanced calling features of the virtual phone system.
With Grasshopper, you can access innovative features like call forwarding, virtual receptionist, analytics and reporting, call transfers, etc., and streamline customer interaction. It has a desktop and Grasshopper phone app, so you can make/ answer customers without being physically present at the desk. This makes Grasshopper ideal for remote teams and businesses with a distributed workforce.
On Grasshopper, you can pick up multiple calls simultaneously and route them to another device, so you don’t miss any calls. In all its plans, Grasshopper offers 24/7 customer support via phone calls, email, social media channels, live chat, etc., so you can reach out to the team whenever needed.
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- Grasshopper has affordable pricing plans and offers basic features needed for startups and small businesses. It helps them build a professional image and sense of trust in customer’s minds.
- Grasshopper virtual phone reviews show that it is easy to use and has an intuitive dashboard. The Grasshopper phone app lets you receive/make calls and text messages on the go, making it ideal for remote teams.
- With Grasshopper, you can add multiple extensions without investing in extra hardware installations. You can route incoming calls to many numbers to minimize call waiting times and increase the first-contact resolution rate.
- Grasshopper has a voicemail transcription feature where the platform transcribes the voicemail into a text format so you can read the text and respond to voicemails. This helps you handle calls when you are in a meeting and cannot listen to voicemail.
- Though you have a separate phone number, with the Grasshopper app, you can answer professional calls using the same device. This adds a professional look to your business calls and helps draw a line between personal and professional lives.
- Grasshopper does not have advanced features to streamline outbound calls. It looks like normal calls, and Grasshopper reviews show that people often tend to make calls from personal numbers.
- Voicemails are lost after 30 days. Also, the app does not support transferring the SMS/MMS logs while porting your number away from Grasshopper, and there are chances that you might lose critical information.
- Another notable aspect of Grasshopper review is that the desktop app does not load automatically whenever you restart or turn on the system. If users forget to log in to Grasshopper, they may miss out on important calls or texts.
- Grasshopper does not have a video conferencing feature, and you must use third-party apps like Zoom or MS Teams to host meetings. Given the distributed nature of today’s workforce, video conferencing remains a vital feature.
- A major drawback of Grasshopper is that it is available for access only in the USA and Canada, so its usability is limited for businesses operating in other countries.
- A common observation in Grasshopper reviews found online is that the app runs into technical glitches, and there is a lag in receiving calls and text messages. There are complaints about the missed calls as the phone was not ringing. Also, the call quality is poor when the internet is patchy.
There are three Grasshopper pricing options to cater to the requirements of different businesses. Grasshopper offers a 7-day trial period, and you can play with its functionalities before you subscribe.
- A. Solo Plan – $28/Month (Billed annually):- The Solo plan allows users to add 1 phone number, 3 extensions, and unlimited users. It allows unlimited texting and voicemail to email transcriptions. You can only receive fax messages as PDFs to your inbox, but you cannot send internet faxes.
This plan is ideal for solopreneurs and those who work on a small side gig to space out business and personal calls.
- B. Partner Plan – $46/Month (Billed annually):- The Partner Plan has similar features as Solo but allows businesses to add three phone numbers, six extensions, and unlimited users. It has the same features as the Solo plan except for allowing more phone numbers and extensions.
This plan is ideal for businesses with two or three partners and small teams requiring 2 or 3 phone numbers.
- C. Small Business Plan – $80/Month (Billed annually):- The Small Business plan allows five phone numbers, unlimited extensions, and unlimited users. This plan has the same features as the Solo and Partner plan but allows more users, making it appropriate for small businesses.
This plan is ideal for small businesses and firms with 5 or more employees demanding extensions.
*All prices are in USD, and you can choose between monthly or yearly billing.
Even though Grasshopper offers multiple pricing plans for small businesses, it does not offer a free plan like CallHippo. We have listed the CallHippo and Grasshopper pricing packages to give you a better idea of the two.
1. Business Phone Numbers
Grasshopper offers a pool of vanity, local, or toll-free phone numbers, and you can choose one that matches your business requirements. It also allows you to port the existing number to retain business contacts while leveraging the advanced features of the VoIP system.
2. Virtual Extensions
Virtual extensions in the Grasshopper phone app allow you to route incoming calls to a specific team, department, or employee based on customer inputs. As it is cloud-based, you can route the call to any device, which helps reduce call waiting times and increase call answer rates.
3. Simultaneous Call Handling
With Grasshopper, you can simultaneously handle calls from multiple customers so that businesses can manage high call volumes. This feature forwards calls to the next available number when customers call a busy line. The caller will not hear the busy signal but a normal ringtone, so they continue to be on the line.
4. Business Texting
Using the Grasshopper phone app, you can send quick messages to your business contacts regarding product/ service updates, appointment scheduling, reminders, follow-ups, etc. Business texting is available on the free trial, so you can try this feature before you make a subscription.
5. Voicemail Transcription
With Grasshopper, you can get your voicemails transcribed to your inbox to read and respond without listening to the audio message. This feature helps you make decisions swiftly, and you can also attach the transcript to your CRM to access it later.
6. Custom Greetings
Greeting messages add a professional look to your business and are an opportunity to introduce your business offerings to a first-time caller. Grasshopper lets you record custom greetings for business phones and voicemails and play different greetings for phone numbers.
7. Call Transfers
Grasshopper offers live call transfers, so you can transfer a customer to an extension without dropping. You can set on-hold music with information about your business offerings for incoming calls and entertain the callers before the call is transferred.
Frequently Asked Questions
Yes, you can access Grasshopper on mobile phones and landlines without buying special gadgets or installing new equipment.
Grasshopper has basic features for small businesses and solopreneurs, and most of these features are available on CallHippo’s free plan. So, if you are looking for an affordable plan, consider CallHippo.
The Grasshopper phone app functions through the cellular service, so you can receive calls without an internet connection.
No Grasshopper does not have a video conferencing feature. You must use third-party applications like MS Teams or Zoom.