Grasshopper

What Is Grasshopper: An Overview

Grasshopper is a popular cloud-based phone system provider for entrepreneurs and small-scale businesses. It helps them set up a dedicated phone system and draw a line between personal and professional calls.

Grasshopper offers different virtual phone numbers, including local, toll-free, and vanity. You can also port your existing number and continue to deliver uninterrupted service to your customers while also leveraging the advanced calling features of the virtual phone system.

With Grasshopper, you can access innovative features like call forwarding, virtual receptionist, analytics and reporting, call transfers, etc., and streamline customer interaction. It has a desktop and Grasshopper phone app, so you can make/ answer customers without being physically present at the desk. This makes Grasshopper ideal for remote teams and businesses with a distributed workforce.

On Grasshopper, you can pick up multiple calls simultaneously and route them to another device, so you don’t miss any calls. In all its plans, Grasshopper offers 24/7 customer support via phone calls, email, social media channels, live chat, etc., so you can reach out to the team whenever needed.

Grasshopper Reviews

Grasshopper Pricing

There are three Grasshopper pricing options to cater to the requirements of different businesses. Grasshopper offers a 7-day trial period, and you can play with its functionalities before you subscribe.

• A. Solo Plan – $28/Month (Billed annually):- The Solo plan allows users to add 1 phone number, 3 extensions, and unlimited users. It allows unlimited texting and voicemail to email transcriptions. You can only receive fax messages as PDFs to your inbox, but you cannot send internet faxes.
  This plan is ideal for solopreneurs and those who work on a small side gig to space out business and personal calls.
• B. Partner Plan – $46/Month (Billed annually):- The Partner Plan has similar features as Solo but allows businesses to add three phone numbers, six extensions, and unlimited users. It has the same features as the Solo plan except for allowing more phone numbers and extensions.
  This plan is ideal for businesses with two or three partners and small teams requiring 2 or 3 phone numbers.
• C. Small Business Plan – $80/Month (Billed annually):- The Small Business plan allows five phone numbers, unlimited extensions, and unlimited users. This plan has the same features as the Solo and Partner plan but allows more users, making it appropriate for small businesses.
  This plan is ideal for small businesses and firms with 5 or more employees demanding extensions.

  *All prices are in USD, and you can choose between monthly or yearly billing.

Price Comparison

Even though Grasshopper offers multiple pricing plans for small businesses, it does not offer a free plan like CallHippo. We have listed the CallHippo and Grasshopper pricing packages to give you a better idea of the two.

Grasshopper Features

1. Business Phone Numbers

Grasshopper offers a pool of vanity, local, or toll-free phone numbers, and you can choose one that matches your business requirements. It also allows you to port the existing number to retain business contacts while leveraging the advanced features of the VoIP system.

2. Virtual Extensions

Virtual extensions in the Grasshopper phone app allow you to route incoming calls to a specific team, department, or employee based on customer inputs. As it is cloud-based, you can route the call to any device, which helps reduce call waiting times and increase call answer rates.

3. Simultaneous Call Handling

With Grasshopper, you can simultaneously handle calls from multiple customers so that businesses can manage high call volumes. This feature forwards calls to the next available number when customers call a busy line. The caller will not hear the busy signal but a normal ringtone, so they continue to be on the line.

4. Business Texting

Using the Grasshopper phone app, you can send quick messages to your business contacts regarding product/ service updates, appointment scheduling, reminders, follow-ups, etc. Business texting is available on the free trial, so you can try this feature before you make a subscription.

5. Voicemail Transcription

With Grasshopper, you can get your voicemails transcribed to your inbox to read and respond without listening to the audio message. This feature helps you make decisions swiftly, and you can also attach the transcript to your CRM to access it later.

6. Custom Greetings

Greeting messages add a professional look to your business and are an opportunity to introduce your business offerings to a first-time caller. Grasshopper lets you record custom greetings for business phones and voicemails and play different greetings for phone numbers.

7. Call Transfers

Grasshopper offers live call transfers, so you can transfer a customer to an extension without dropping. You can set on-hold music with information about your business offerings for incoming calls and entertain the callers before the call is transferred.