Senior Writer: Paras Kela
Communication – is the key to success in the business world. You will be left behind in the competitive rat race if you do not follow the best practices to ensure smooth two-way communication with suppliers, partners, stakeholders, and clients.
Since there are many emerging technologies in the field of telecommunication, it is often challenging to keep pace and know what trend to follow. However, if there is one buzzword that has been making waves for quite some time now, it is definitely Voice over Internet Protocol or VoIP communication solution.
Virtual telephony has transformed the way modern corporate organizations communicate by bringing about efficiency and transparency in all procedures. Instead of placing calls through the Public Switched Telephone Network (PSTN- also known as landline network), the VoIP communication system places telephone calls through the stable Internet connection.
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Sound and data packets are sent through the Internet connection, resulting in superior voice quality at an economical rate. The system has gained prominence in the last couple of decades. Many companies across the globe have now switched over to VoIP systems to get benefit from innovative features, VoIP services, and apex call quality.
How To Find The Perfect VoIP Provider For Your Business?
If you are still hooked on the traditional copper wired phone lines, it is high time to make a change. Move over to VoIP communication systems to enjoy making voice-over IP calls at the lowest possible prices ever.
Well, the first step to find the best VoIP system provider is to research all the available options in an organized manner so that you are aware of the various offerings in the market.
Make a detailed analysis of your phone system requirements so that you are clear about the volume of international calls that you will be making on a daily basis. It is also a smart idea to research the various features of VoIP communication solutions so that you are aware of what essential ones you will absolutely need to conduct routine operational transactions.
Once you have made a mental map of your communication requirements, the next step is to choose a credible VoIP phone system provider. You need to invest your time, energy, and money in a reliable provider who will be willing to go the extra mile to provide you with the best options for international calling.
Most business VoIP providers also customize packages to suit specific business requirements and modify the features list to make it more compatible with budget restrictions. It is important to opt for a business phone service provider that will provide excellent after-sales support and give your staff members the required training so that they can implement the new system smoothly.
Now, let’s take a closer look at the VoIP communication benefits to understand how this system may help your organization and how essential it is.
Major Benefits of VoIP Communication System
Every year organizations spend millions of dollars on making international phone calls. Investing in a VoIP communication system is a holistic solution that can save the company tons of money that can be channelized to more important functional domains.
Here are some instantaneous advantages that any organization can accrue by utilizing VoIP (Voice over Internet Protocol) international calling for their overseas communication:
1. Reduced Calling Cost
Every organization needs to keep a strict watch on their phone bills as they may eat into business revenues. If you spend too much on communication, other functional areas will suffer due to a budget. However, any business operating in multiple geographical locations needs to make a high number of calls to partners, clients, and prospects.
Investing in a VoIP communication system will facilitate seamless international calling at a reasonable price. Your service provider will ensure that you get a suitable package that aligns with your modern business communication requirements. The incoming and outgoing calling costs are highly cost-effective and will surely cut down your communication expenses by a significant amount.
2. Improved Accessibility
We live in a digital era where our customers expect 24*7 accessibility, irrespective of where your organization’s headquarters are located. If you do not open multiple lines of two-way communication for your clients, they will surely view your company in a bad light and lose faith.
Investing in a VoIP communication system means that your support representatives will be available round the clock to answer queries and provide technical assistance to clients.
There will also be no question of open office hours that are especially difficult when organizations are operating in different time zones; rather, clients can just pick up the cell phone and dial anytime that they need to connect with company representatives.
They will not have to wait in long telephonic queues; rather, they will be quickly diverted to available call agents – speedy problem resolution is bound to keep all your customers delighted and retain them in the long run.
3. On-time & Efficient Customer Service
Customer is king – businesspersons need to accept this adage and provide an exceptional customer experience. VoIP systems can help your call agents work effectively to give superior quality support to your valued clients.
Since VoIP communication systems can operate from any location in the world as long as there is a high-speed Internet connection, your organization will not have to depend only on the local workforce.
You can open a call center in any geographical region in the world and equip it with the right resources and trained staff. Virtual phone solutions largely increase remote work, facilitate seamless data sharing and team collaboration.
This ensures that customers are given first preference, and work teams collaborate effectively to give forth a high level of customer service.
4. Range of Innovative Features
VoIP communication systems come packed with a diverse range of innovative corporate communication features and VoIP services that can give any company a substantial competitive edge in the market. For example, the call forwarding feature makes sure to divert important customer calls to available lines, so they do not have to wait in endless long telephonic queues.
Another fantastic feature about VoIP business phone communication systems is that it is possible to record client–staff conversations, and this is very helpful in enhancing the training quality of support representatives as problems can be well-identified.
Moreover, the Interactive Voice Response (IVR) facility also reduces the need for a full-time receptionist as customers can self-direct to a particular extension number or department.
5. Higher Workforce Availability
Today, companies need to keep creative communication flowing with customers at any time of the day. Virtual phone numbers are a real asset as they facilitate customer engagement round the clock! Clients do not want to wait for working office hours or specific timings when they can call – VoIP business communication system ensures that your loyal customer base can remain in touch instantly.
The VoIP communication system also encourages remote work as employees never miss out on essential business phone communication even if they are on the move. It is a great tool that increases flexibility and productivity on the move!
6. Low Maintenance & Quick Installation
Many people feel that installing a VoIP system for business is a tedious and complicated task. However, this is far from the truth, and in reality, setting up a virtual phone system just takes a couple of minutes.
Besides, it is a low maintenance process, and the best part about VoIP business phone systems is that they are highly scalable. Most credible VoIP providers offer the option to purchase extra modules according to business requirements, and frequent upgrades are also there.
VoIP communication systems also boost personalization as special greetings or music can be played for clients while they are on hold. So do not worry about installing your virtual phone center, and make sure to enjoy the vast number of benefits that can take your organization to the zenith of corporate success.
7. Enhanced Communication
It is never easy to operate in different time zones. Getting a VoIP communication system will aid executives in planning their communication in a more structured manner. Call planner is a specialized feature that allows managers to check the time zone before making an international call.
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It enables employees to make sure that they are making calls or planning business conferences at a time of mutual convenience, rather than a highly inappropriate time. This will give your organization a professional reputation and also allow for convenient business communication between international destinations.
Moreover, the VoIP communication system considerably reduces multiple operational costs. Scroll down to find out how.
How Do VoIP Phone Systems Reduce Various Expenses?
A. Long-Distance Calls- For business purposes, one often needs to connect across countries and make long-distance calls. The traditional phone systems used to charge a significantly extra fee for the same. However, in the case of VoIP communication systems, the distance hardly matters, and both short-distance and long-distance calls cost almost the same.
Also, it is easier to use VoIPs and create connections between multiple countries. This depends on the regulations in the country under consideration. Generating the virtual number is quite easy and takes just a few minutes. This is one of the reasons why the globally-distributed businesses are shifting fast to VoIP communication systems.
B. Subscriptions & Licenses- Everyone looks for a flexible plan when it comes to modern business communication, as taking a permanent decision might affect a business in the long run. A subscription-based model would thus come in handy, and businesses often look for monthly plans. You can check what works for your company and modify your plan accordingly.
So, no need to buy annual licenses anymore! You just need to pay for the value that your VoIP communication system offers you. It also needs less physical setup, and hence, exploring what your team needs is easy.
C. Less Physical Equipment: In the case of the traditional phone system, a number of hardware components are required. Additionally, you need to install handsets all around the office, which incurs a considerable cost and involves a lot of hassles. On the contrary, VoIP communication systems do not require any such setup, and calls can take place even from laptops or cell phones.
D. Low Maintenance Cost: Maintenance is relatively easy, as it does not involve any physical hardware. Phone damages, shorting of electric sockets, and other such problems lead to a loss of time for the staff members. However, a VoIP communication system does not require any of this equipment, meaning very little maintenance is needed.
E. Less Space Required: Since less space is needed for using VoIP communication system, the office looks more compact and clutter-free. In today’s age of modern offices, people often go for a shared space for working. Reduction in space is thus highly preferable, and VoIP technology can make that happen!
That’s it! These reasons or factors should be more than enough to persuade you to switch to VoIP communication for your business. So, if you are ready to invest in a VoIP communication system and provide your organization with a cutting-edge, modern business communication solution, we have a recommendation for you.
We strongly advise you to invest in a CallHippo VoIP phone system or collaborate with a CallHippo VoIP service provider because of the benefits they bring and their superior business phone system. We’ve outlined some of the major factors that explain why CallHippo is best for business communications. Let’s take a quick look at this.
Why Should You Choose CallHippo VoIP Communication System?
The following are some of the primary reasons that justify why you should choose CallHippo over other VoIP providers.
A. The advanced features of CallHippo is one of the major reasons that make it superior to any other modern business communication system. CallHippo has novel features such as multi-level IVR, call queuing, smart switch, power dialer, automatic call distribution (ACD), call monitoring, advanced analytics, and call recording.
B. In addition to the innovative features, the CallHippo VoIP communication system offers a variety of affordable pricing options ideal for all types of businesses – small, medium, and large. The basic plan– Bronze, costs $16 per user per month, while the most premium plan– Platinum, costs $40 per user per month. The VoIP provider also offers enterprise plans for large businesses having unique requirements.
C. The CallHippo VoIP communication system is also widely available across several platforms. For example, it offers a mobile version for both Android and iOS platform, as well as has applications for macOS and Windows. The multiple versions enhance its accessibility substantially.
D. CallHippo has a global presence. It provides virtual phone numbers for multiple countries and regions, including the United States, United Kingdom, Brazil, Canada, France, South Africa, Australia, Singapore, Germany, and others. This means that the technology enables you to target each region and serve your consumers there.
E. The user-friendly interface and ease-of-use of the CallHippo VoIP communication system are the fifth reasons to choose it. The system is simple to use and can even be managed by those with little technical knowledge. Moreover, the company publishes guidelines and resources on a regular basis to ensure that users get the most out of the system.
F. The sixth and final major advantage of the CallHippo business phone system is its excellent customer service. When you collaborate with CallHippo, you can be sure about one thing– their after-sales services. Depending on the plan you select, the company provides different levels of customer support. Moreover, you can contact their technical teams through various channels such as phone, email, chat, and so on.
So, these are six main benefits of the CallHippo VoIP communication system. At the same time, getting started with CallHippo is a simple process, with only 5 steps to follow, as listed below.
Steps to Get Started with CallHippo VoIP Business Communication System
Getting started with the CallHippo VoIP communication system is a simple three-minute process. All you have to do is follow the five steps outlined below.
Step 1: Sign up with CallHippo.
Step 2: Log in with the username and password, and this will take you to the dashboard.
Step 3: Click on ‘Add Number’ and select the US or any other countries you want to target in the ‘Country’ column. After that, you can filter the numbers as per your choice and select a number from the number pool.
Step 4: Make payment.
Step 5: Once you’ve established a centralized virtual phone number for your business, you’ll need to add the rest of your team members.
After that, you must link your personal phone number to the virtual number. This enables you to make and receive calls from the country whose phone number you have chosen. That’s it! However, keep in mind that the users who will be responding to the calls must first be entered into the system.
The Bottom Line: Embracing the latest and sophisticated technology for modern business communication is essential if you want to stay afloat in today’s competitive business market. The VoIP communication system is one such tool or technology that you should invest in and implement right away. As previously stated, it has several advantages that will certainly assist your organization in reaching new heights. Also, when making the final decision on the best VoIP provider, don’t forget to consider CallHippo.