Setup Your Cloud Contact Center Software

We Provide Cloud based Contact Center Software For More Than 50+ Countries

With CallHippo you can buy a contact center solution in less than 3 minutes from anywhere in the world. When you make outgoing calls your virtual phone number will be displayed to your customers. You can receive incoming calls by forwarding your phone number or through our app. Sign up now!

  • Provide real-time training with call conferencing 
  • Stay connected with your own contact center solution
  • Offer multi-channel communication to customers 
  • Save all recordings and provide legal security to your business 
  • Escalate your brand value and retention rate

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What do you mean by the cloud based Contact Center Software?

A comprehensive set of tools, applications, and cloud-hosted systems for communication purposes in organizations that provide advanced call routing, service agent management, analytics, and multiple channels of communication can be called Cloud-based Contact Center.

Cloud contact center system use the latest technologies to provide businesses a contemporary substitute to the on-premise contact centers. The biggest advantage of cloud based contact center solutions is that businesses don’t have to maintain any additional and unnecessary hardware & data storage space required by the traditional on-premise solutions.

Some significant benefits of Cloud Contact Center Software:

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Benefits Of Contact Center Software

Plug & Play setup!

Plug & Play setup!

Setup your cloud contact center software in minutes without any technical hassles.

Call Analytics

Call Analytics

Get the comprehensive report of all your contact center agents and customer service representatives to determine the success strategies of your business.

Stay connected

Stay connected

Cloud contact center solutions allow you to stay connected no matter where you are or what device you’re using.

Keep in touch with your team

Keep in touch with your team

Always stay connected to your colleagues by transferring calls internally. Seeking help or helping your teammates has never been this easier.

Real-time Training

Real-time Training

Providing training and solving issues of your agents is possible in real-time via Call Barging and Call Conferencing.

Improve Customer Experience

Improve Customer Experience

Businesses can leverage the benefits of team collaboration in hosted contact center solutions so that every team member is up to date and no one gets left behind.

Multi-channel Communication

Multi-channel Communication

Whether it’s a call or text or email, CallHippo allows you to communicate with your customers or contacts without any hassle.

24/7 Availability

24/7 Availability

You don’t have to worry about missing any important customer conversations even during your off working hours.

Assurance against theft

Assurance against theft

ll your customers’ data can be saved on the cloud and you’ll have its accessibility to support them with any hindrance.

Legal Security for your Business

Legal Security for your Business

CallHippo lets you save all the recordings and insight reports that can be used as evidence in case of legal complexities.

Boost productivity

Boost productivity

CallHippo’s is the best cloud contact center provider, that allows your staff members to interact internally, eliminates place and time restrictions on your staff, and lets them communicate seamlessly at every point.

Find Me Follow Me

Find Me Follow Me

Attend calls irrespective of your location and that too at any number on designated devices.

Types Of Contact Center Software

Contact Center System can be implemented as cloud-based or on-premise. Cloud-based contact center software is becoming more popular day-by-day because it gives the advantage of outsourcing the software and its maintenance cost. Moreover, cloud-based software is accessible from anywhere using an internet connection.

Meanwhile, on-premise software are more traditional in operation. They need additional hardware which requires maintenance and upgrades periodically. The main advantage of on-premises software is that they are installed on the site where the company is located, therefore its maintenance is easier and they are highly customizable.

Frequently Asked Questions

iconWhat is cloud based contact center software?

A comprehensive set of tools, applications, and cloud-hosted systems for communication purposes in organizations that provide advanced call routing, service agent management, analytics, and multiple channels of communication can be called as Cloud-based Contact Center.

iconShould I select cloud based contact center software or on premise?

There are two types of contact center softwares,cloud-based or on-premise.Go for Cloud based contact center software because It is becoming more popular day-by-day because it gives the advantage of outsourcing the software and its maintenance cost. And also look at the features like call analytics, call recording,power dialer, etc.

iconWhich type of companies use cloud contact center softwares?

Companies having customer facing teams and wants smooth customer communication.

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Published by CallHippo

Last updated: April 16, 2021