Contact Center Software For Sales And Support
CallHippo Provides Cloud-based Contact Center Solutions For More Than 50+ Countries
Modernize your Contact Center with CallHippo and provide excellent customer assistance. We offer the right expertise and technology to help you personalize user experience, resolve issues faster and improve customer satisfaction. Start a Free Trial to experience the difference!
What are Contact Center Solutions?
Contact center solutions are specialized software designed to support and enhance all aspects/functions of a contact center. Be it inbound calling, outbound calling, or a combination of the two, contact center solutions help you provide exemplary support to your clientele while reducing your workload, simplifying your processes, and improving oversight.
Today, most contact center software provides omnichannel support, enabling firms to communicate effectively via multiple channels. They also help contact centers operate virtually using minimal hardware.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Why Do You Need Contact Center Software?
Companies often use call center software to improve their contact center services. Here are a few reasons why contact center solutions are being used by businesses worldwide:
1. Effective Call Distribution
Contact center software can drastically improve your team’s productivity. Automatically distributing calls based on volume and agent availability makes call distribution easy, efficient, and quick.
2. Easy Dialing
Dialing numbers manually can often cause errors and take a significant amount of time. Contact center solutions can automatically dial numbers from a given list, saving time, reducing efforts, and minimizing errors.
3. Call Recording and Analysis
Contact center solutions also help you record calls and analyze them. As a result, they help you gain valuable insights, understand customer sentiments, and improve agents’ performance through better training.
4. Call Categorization
Today, interactive voice response (IVR) can help you categorize calls for better and faster resolutions. Contact center software allows you to segregate calls and send them to different queues based on their requirements, saving much time and effort.
5. Skill-based Call Routing
To ensure the best customer experience, contact center solutions offer skill-based routing features that automatically route calls to the right teams/agents/departments, ensuring better resolutions and higher customer satisfaction.
How Will a Cloud Contact Center Help Your Business?
1. Reduce Costs
Contact center applications can go a long way in reducing costs. You won’t have to deal with any hardware and licensing fees. The software automates recurring tasks, thereby helping you save time and resources.
2. Enable Scalability
With CallHippo you can scale your business with ease. If you’re planning to open a new contact center, you can simply implement the cloud software instead of installing a separate one.
3. Increase Security
The contact center platform stores data in highly secured data centers. This way, you won’t have to invest money and resources in securing your servers and operations.
4. Allow Remote Working
With remote working becoming the new normal, contact centers need to find ways to enable their employees to work from different locations. Having Contact center as a service makes this possible. Employees can install the software on their devices and work from anywhere.
5. Increase Agent Productivity
Contact center agents often find themselves wrestling between spreadsheets, phone numbers, and emails. This adversely affects their productivity. With this type of software, agents can streamline their tasks and become more productive.
Never Miss A Business Opportunity With Cloud Based Contact Center Software
Customizable, Flexible, Scalable, Hassle-free Workspace Communication
Benefits Of Contact Center Software
Plug & Play Setup!
Setup your contact center system in minutes, without any technical hassles.
Get the comprehensive report of all your contact center agents and customer service representatives to determine the successful strategies of your business.
These solutions allow you to stay connected no matter where you are or which device you are using.
Keep In Touch With Your Team
Always stay connected with your colleagues by transferring calls internally. Seeking help or helping your teammates has never been this easy.
Providing training and resolving issues of your agents is possible in real-time via call barging and call conferencing.
Improve Customer Experience
Businesses can leverage the benefits of team collaboration in hosted contact center solutions so that every team member is up to date and no one gets left behind.
Whether it’s a call, text, or email, CallHippo allows you to communicate with your customers or contacts without any hassle.
You don’t have to worry about missing any important customer conversations even during your off working hours.
Assurance Against Theft
Your customers’ data can be saved on the cloud, and you’ll have its accessibility to support them without any hindrance.
Legal Security For Your Business
CallHippo lets you save all the recordings and insight reports that can be used as evidence in case of any legal complexities.
CallHippo is the cloud contact center service provider that allows your staff members to effectively communicate internally, and eliminates place and time restrictions on your staff, and lets them converse seamlessly at every point.
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Attend calls irrespective of your location and that too at any number on designated devices.
Types Of Contact Center Solution
On-premise contact center platforms are installed at your office along with its hardware and associated infrastructure. They are maintained by your IT staff or by an outside service provider.
2. Hosted Contact Center Software
These solutions are hosted off-site and are easily accessible through a network connection that may or may not run via the internet.
3. Cloud-based Contact Center Software
This software is hosted online and can be easily operated through an app. All data is stored on the cloud, and users can easily access it even offline.
4. Browser-based Software
It provides all the features and modules in the computer’s browser and is one of the most progressive contact center solutions. You can easily access it through the internet.