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Why CallHippo Is The Best Genesys Alternative?

Looking for a Genesys alternative that can double up as your calling partner? Well, CallHippo does that and much more! From call transfer to call conferencing, call queuing to call tracking, CallHippo does all of this and lets you focus on core business processes.

Compare Features & Pricing And Select The Best Genesys Alternative

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About Genesys

In today’s highly competitive, fast-paced world, give your business the winning edge it needs by going for the best-in-class VoIP based business phone system. It allows you to not only communicate and collaborate seamlessly but also helps in micromanaging your marketing strategies. Also, one needs to exercise a certain level of control over the team and tools to ensure smooth workflow processes which becomes possible with such business phone systems.

A survey by Steelcase on Engagement and Global Workplace found that 88% of ‘highly engaged’ employees enjoy control over their workplace. Different modes of communication offer varying degrees of reliability and control. VoIP (Voice over Internet Protocol) allows a high degree of integration and control in the contemporary workplace environment. With VoIP, service reliability and innovation are paramount. So, if you are an existing Genesys user and are looking for a better Genesys alternative, CallHippo is a good way to go.

CallHippo – An Ideal Genesys Alternative

CallHippo is a name to reckon with when it comes to the top VoIP service providers in the market. Equipped with its intuitive, world-class features and round-the-clock support, it makes for a good choice for your firm’s business phone system.

Right from basic call functionalities like Call Transfer, Call Conferencing, and Call Queuing to advanced features like Call Analytics, Smart Switch, and Interactive Voice Response (IVR) to name a few, CallHippo serves as a better, more wholesome alternative to Genesys.

Benefits Of Using CallHippo

  • CallHippo provides a complete business phone system in addition to local, toll-free, online, and virtual phone numbers for 50+ countries to enable organizations to expand their business efficiently and cost-effectively.
  • Using CallHippo as a replacement of Genesys empowers your team to focus more on critical tasks and thus helps your business improve customer service.
  • As opposed to Genesys, CallHippo offers varied pricing plans at lower costs.

Why Should You Choose CallHippo as an Ideal Genesys Alternative?

  • Deliver your daily calling commitments like a pro with Power Dialer: Empower your sales team to call a long list of customers or prospects in a snap. Bid adieu to manually going through call lists, with the Power Dialer going through all the numbers on your list super efficiently!
  • Know the right time to call your overseas clients with Global Connect: The Global Connect feature lets you find out the time zone (day, date, and time) of a particular country where you want to place a call within a fraction of a second. Moreover, it also acquaints you with information like the validity of the number you wish to dial.
  • Welcome increased call connectivity with Smart Switch: It gives agents the flexibility to toggle between multiple telephony providers and select the one that works for them. Improve call connectivity by up to 17% with the Smart Switch feature.


Per user/Month
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For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Call forwarding
  • Voicemail
  • SMS/Text messages
  • Smart Switch
  • Last Called By


Per user/Month
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Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Forward-to-device
  • SMS
  • Voicemail
  • Teams
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management


Per user/Month
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For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Internal Team Calling
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging


Per user/Month
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For Larger Team

  • Everything in Silver +
  • Sticky Agent
  • Power Dialer
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Call Whisper
  • Pause-Resume Recording
  • Download Call Recordings
  • Call Script
  • Intelligent Reports Analytics
  • Reports via email

*The Platinum plan is available on annual subscription only

Genesys Alternative – CallHippo

- CallHippo Logo Genesys Logo
Pricing Users can choose from below plans 4 available
  • Bronze at $16
  • Silver at $24
  • Platinum at $40
  • Enterprise- Customized Solutions
Users can choose from below plans 3 available
  • Genesys Cloud 1 $98
  • Genesys Cloud 2 $143
  • Genesys Cloud 3 $182
Languages SupportedMonthly payment | Annual Subscription-
Product InfoEnglishEnglish
  • Zoho
  • Pipedrive
  • Freshdesk
  • Slack
  • Zapier
  • Hubspot
  • Zoho CRM
  • Zendesk
  • Intercom
  • Groove
  • Pipedrive
  • Zapier
  • Zoho
  • Salesforce
Devices Supported
  • Windows
  • Android
  • Mac
  • Web based
  • iOS
  • Web based
Available Support
  • Phone
  • Email
  • Live Support
  • Training
  • Tickets
  • Phone
  • Knowledge base
  • Automatic Call Distribution
  • IVR System
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email
  • Free Calling Credits
  • Call from Any Number
  • Ring All Devices
  • Office/Number Opening Hours
  • Call Hold
  • Call Hold With Custom Music
  • Call Mute
  • Click to Call
  • Voicemail in Email
  • Voicemail Custom Greeting
  • Custom Integration
  • Call Notifications
  • Android App
  • iOS app
  • Outbound Caller ID
  • International Numbers
  • 3-Digit Editable Extension
  • Call Conference
  • Call Barging
  • Call transfer
  • On Call Notes
  • Call Reminder
  • Analytics
  • Concurrent Calls
  • Global connect
  • Dynamic Number insertion
  • Auto-switch numbers
  • Toll free/ Local number
  • Auto attendant
  • Advanced call routing
  • Voicemail Managment
  • Online Faxing
  • Audio/web conferencing
  • Mobile Apps
  • Text Messaging
Suitable for Company Size
  • Small, Medium & Large enterprises
  • Custom plans as needed
  • Small business, Mid size business
Product infoCallHippo is an excellent software tool that fulfil all the phone system related requirement of businessesGenesys is a browser-based telephone system which is most useful for SMBs and sales teams
*The above comparison clearly shows that CallHippo is one of the best Genesys alternatives in 2020 because of its customization abilities, pricing affordability, customer support, and other such excellent features.

If your business is looking for a simple yet affordable virtual phone number provided with a robust set of features that are easy-to-use, CallHippo is the top VoIP based alternative. The company also offers a free trial to help you make an informed decision. Visit CallHippo’s website to know all the details.

Declaration: The information presented on this comparison page is for general informational purposes only. We have made every effort to ensure that the information provided is accurate, but we make no guarantees. Please use this information at your own risk and conduct your own research before making any decisions based on it.

Frequently Asked Question

What is the best substitute for genesys?

CallHippo is an ideal substitute for Genesys due to its ability to improve your team’s focus on specific milestones. CallHippo is decades ahead of Genesys in terms of customization, call management features, integrations, and support. Additionally, CallHippo offers a free trial and both monthly and yearly subscriptions to its customers.

Who offers the best plan amongst CallHippo and genesys?

CallHippo has four highly affordable and feature-packed pricing plan which includes a custom pricing package for enterprises. Genesys offers three plans starting at $98. However, CallHippo boasts of a robust support team and advanced call distribution, which puts it much ahead of Genesys.

Why should you opt for CallHippo instead of genesys?
CallHippo works on Windows, Mac, iOS, Android devices as well as a SaaS solution, whereas Genesys is available only as a web-based application. This makes CallHippo much more secure and reduces your dependency on outside resources. CallHippo also offers custom integrations with apps and advanced analytics, which make it a smarter choice as compared to Genesys.
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