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Aircall Alternative
CallHippo is a complete professional calling solution that can help you gain an instant competitive edge. With tons of additional features, a navigable dashboard, intelligent reporting tools, and affordable CallHippo is the best Aircall alternative. Partner with CallHippo to witness a surge in all key performance parameters.
Compare Features & Pricing And Select The Best Aircall Alternative
What is AirCall?
If you are asking the question, ‘What is AirCall?’, you are probably new to the VoIP industry. Aircall is a modern business phone system that has established a significant niche in the VoIP market. With an array of various integrations and its ability to activate integrations with one click, Aircall has managed to achieve a prominent place in the VoIP industry. However, while it comes with a user-friendly interface, a hardware-free setup, and a free trial, it is quite an expensive system. This doesn’t mean it is not worth the price, but it is costly compared to most of the Aircall alternatives in the VoIP market.
To understand what AirCall is, we need to understand the demand for cloud telephony providers in today’s time. Today’s market for cloud-based telephony services is growing rapidly due to the demand for virtual call centers in most modern organizations. AirCall is one such provider that has quickly gained popularity in the Voice Over Internet Protocol (VoIP) market. With features like a user-friendly interface, free trial, and hardware-free setup, it has turned into a preferred choice for several businesses around the world. However, due to it being on the expensive side, many look for other alternatives for AirCall. CallHippo is one AirCall alternative VoIP Software that has been making waves recently in the virtual call center arena due to numerous additional features and much lower pricing.
Why Should You Consider CallHippo as an Aircall Alternative?
1. Your Callers Never Return Unanswered with CallHippo!
Just like Aircall, CallHippo lets you set custom working hours. But what adds value to this functionality of CallHippo is that it enables you to either send a greeting message to your callers or transfer them to voicemail when they place a call after your business hours. This helps them know that they have called you out of your working hours, and thus they will call later. Hence, your callers won’t feel ignored or neglected. This alone makes CallHippo a superior AirCall alternative.
2. It Keeps Your Callers Engaged When They are Placed On a Call Queue
Your callers likely hang up when they listen to the erring engaged tone for a long time. But, this Aircall alternative helps you keep your callers engaged with on-hold music while your representatives are busy attending to other customers. In addition, you can customize on-hold music with personalized greetings or messages portraying your services, products, offering, and discounts. Thus, customers will stay on the line or queue for a longer time.
3. Connect With Your Global Clients at the Right Time
We know that connecting with multinational clients at the right time is immensely helpful for any business. This Aircall alternative serves the purpose with a feature named Global Connect. This feature allows you to determine your client’s time zone in just a fraction of a second. Simply hover your mouse cursor on the number across the website or application and gauge the number’s validity & time zone (day, date, and time). Hence, it assures that you always call your clients at the right time.
4. Better Customer Support
With Aircall, you get only phone support and training. In contrast, this Aircall alternative offers you 24/7 Live Chat support, along with email & phone support, ticket, knowledge base, and training. Moreover, CallHippo’s Enterprise Plan provides you with added support alternatives.
Apart from the above, CallHippo also has a feature called ‘Global Connect’ that lets you know the exact timing for the location that you are calling in. Moreover, while AirCall provides you only with basic phone support and training, You also raise a ticket, get access to an entire knowledge base, and get training, which makes CallHippo a formidable competitor for AirCall and the best Aircall alternative.
CallHippo – The Best Aircall Alternative
Despite being a newer entrant, CallHippo is able to provide comparable features and a number of unique functionalities, at nearly 50% of the cost that Aircall is currently charging. Meanwhile, CallHippo is continuing to grow and evolve, constantly adding useful new features to cater to as many different types of teams as possible. As a result, it is ideal for entrepreneurs, small and medium businesses, and large enterprises. Aircall, on the other hand, will most likely not be the first choice of many small-medium companies or entrepreneurs who are just starting. This is due to costly AirCall pricing plans and its limited capabilities.
Let’s make a thorough comparison of the offerings of both providers and see which one is the right choice for your business.
| - | | |
|---|---|---|
| Plans | Bronze - $16, Silver - $24, Platinum - $40, Enterprise- Customized Solutions | Essentials - $30, Professional - $50, Custom |
| Price Scheme | Monthly payment | Annual Subscription | Monthly payment | Annual Subscription | Quote-based |
| Product Info | CallHhippo.com provides you with ultimate solution adhering to all your business requirements associated with Phone Support Systems. | Phone support made easy. Aircall builds a call centre software to manage the outbound and inbound calling. |
| Features |
|
|
| Customer Support | Phone, Live Support, Ticket, Training | Phone, Training |
| Types of Customers | Small Business | Large Enterprises | Medium Business | Small Business | Large Enterprises | Medium Business | Freelancers |
| OS Supported | Windows, Mac, Web-based, Android, iOS | Windows, Mac, Web-based, Android, iOS, Windows Mobile |
Declaration : All of the information is true as per best of our knowledge
Pricing
Pricing is the first parameter that a business needs to scrutinize when comparing two options. Of course, this is not to say that the least costly option is always the best option, but that if a particular option offers more features and a greater return on investment (RoI), it stands a greater chance of being selected.
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- SDAP : Patent Pending Technology
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
Silver
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
As compared to AirCall pricing, CallHippo’s pricing plans take all types of customers into account. The user can familiarize himself with CallHippo’s capabilities for practically nothing. CallHippo’s Bronze plan is ideal for outbound calling teams, equipped with additional features like country blocking, call recording, and free SMS, for $8/user per month. For sales and marketing teams, the most popular plan is the Silver Plan, costing $15/user per month. It includes features from the Basic and Bronze plans and additional features such as a free number, calls queueing, and call transfer.
At $35/user per month, CallHippo’s Platinum Plan gives your organization additional credit, custom integrations, and premium support.
Features
A closer look at Aircall and alternative to Aircall, CallHippo reveals that both offer similar features at varying price points.
Some common features that both CallHippo and Aircall provide are: Voicemail in Email, Call from any number, call conference, ring groups, simple analytics, etc. Both provide integrations for Zendesk, Zoho, Pipedrive, and Intercom.
CallHippo has a couple of unique features which make it stand out:
1. Dynamic Number Insertion
Dynamic Number Insertion or DNI is a functionality that allows visitors from different geographical locations to see a local number when they visit your company website. CallHippo offers this unique feature, which can be a huge revenue booster for businesses looking to establish a local presence internationally.
2. Call Barging
It’s one of the reasons CallHippo is a great Aircall alternative. Call barging is an excellent training tool for sales and customer service teams. The monitoring supervisor can ‘barge’ into an ongoing call in case an issue needs to be resolved, or a situation needs to be de-escalated.
A basic study of the features of both will show that CallHippo offers superior features, catering to teams and businesses of various sizes.
User Reviews
No comparison of products is complete without looking into what their respective users have to say about them.
The overall ratings of the CallHippo and Aircall Android apps seem close to the Google Play Store. CallHippo has a higher rating of 3.8 compared to Aircall’s 3.4.
Top CallHippo reviews focus on the efficiency of the app, and many have praised CallHippo’s customer service team for their prompt and helpful responses.
A majority of Aircall reviews mention that it doesn’t have the best customer support and that the app is in need of fixes with respect to glitches. A common complaint is that the app keeps crashing and is way too expensive.
Meanwhile, on Capterra while Aircall has a 4.5 to CallHippo’s 4, even the topmost Aircall reviews on this platform are quick to point out the declining quality of customer service and the exorbitant AirCall pricing.
You should go through a number of reviews on various websites and forums to decipher the general sentiment regarding the product, based on AirCall reviews. Even if we leave AirCall pricing plans aside, a preliminary search will show
that the opinion regarding both Aircall and CallHippo is somewhat equivalent. However, it leans more towards the positive side, given CallHippo’s affordable plans and customer service.
Conclusion
Though Aircall has made its name in the VoIP industry, it is not perfect for every call center or support team. CallHippo is one of the best Aircall alternatives, owing to its affordable price and an extensive list of features.
CallHippo aims to make your call center more effective in handling customers with features like power dialer, smart switch, and intelligent As a result, theThe most popular plan for call forwarding.
CallHippo is a robust interface with sophisticated architecture that provides virtual mobile number options to 50+ countries. In addition, it provides customer support through phone, live chat, ticket, and training – it is easily
reachable and far more user-friendly than AirCall.
List of other Aircall alternative
- Monster VoIP
- Zadarma
- Unify
- Telzio
- Talkdesk
- Grasshopper
- TollFreeForwarding
- Vonage
- Skype
- Toky
- Versature
- PanTerra
Frequently Asked Question
Who are aircall’s competitors?
Some of Aircall’s competitors include Ameyo Engage, Talkdesk, CallHippo, and RingCentral.
Which service provider is better than aircall?
Investing in CallHippo over Aircall may be a smart business move. CallHippo is a market leader in the field of business telephony solutions. Some of its useful features include call analytics, IVR, call forwarding, speech analytics, and call recording.