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Senior Writer: Paras Kela
Date: February 21, 2024When you start and try to grow your small business, it’s important to choose the best phone plan for your business. This may not seem like a big deal, but the right phone plan can really help your business communicate better, connect with clients, and make things run more smoothly.
With so many options out there, it can be tough to figure out which one is best for you. Don’t worry, though! Our experts have analyzed a bunch of small business phone plans and narrowed them down to the top 7.
Let’s take a closer look at each one.
Choosing the right business phone plan is crucial for seamless communication. It also boosts professionalism and operational efficiency.
In 2024, the top 7 small business phone plans are CallHippo, DialerHQ, RingCentral, OpenPhone, Nextiva, Grasshopper, and CloudTalk.
CallHippo leads the list with leading call connect rates, robust infrastructure, local area numbers, and prompt customer support.
Factors To Consider When Choosing The Best Small Business Plan
When you decide to buy the best business phone plan for your small business, there are several factors that you must keep in mind, such as costs, coverage, support, and features. Let’s take a closer look at these key factors of the best small business phone plans one by one.
A. Usage and Needs
Start with thinking about how you use phones for your business. Consider not just how many people use it but also how many calls you make and how much data you need. This helps you avoid paying extra for things you don’t really need, making sure your plan is a good deal for your business.
B. Scalability
You must remember that your business will either grow or shrink over time. Choose a suitable phone plan that can grow with you and lets you easily add or remove phone lines as your team gets bigger or smaller. This way, you are not stuck with a plan that’s too much or too little for your business. It gives you the freedom to adjust based on what your business needs at the time.
C. Features and Functionality
The third factor to consider when choosing the best small business phone plan is the features they offer. While most leading providers offer a basic suite of features, differences arise when it comes to advanced features. Ensure you choose a plan that offers both the essential and specific features your business requires.
D. Network Coverage
The next factor that plays a crucial role in choosing the best small business phone plan is network coverage. Make sure the phone company’s network works well where your business is. A strong network means your calls are clear, and there are fewer interruptions. Pick a provider that has a good presence in your area as well as offer unlimited premium network access for reliable communication.
E. Cost and Budget
At last, check out how much each phone plan really costs. It’s not just the monthly fee—look for extra charges if you use too much. Find the right balance between the stuff you need for your business and what you can afford. Taking a close look at costs helps you pick a plan that gives you the best value for your money.
By considering these factors, you can ensure that you get the best small business phone plan for you.
Top 7 Small Business Phone Plans: Review & Comparison
The following outlined are the top 7 business phone plans for small businesses in 2024. Let’s examine and compare their key features, USPs, pros & cons, and pricing structures, among other things.
1. CallHippo
CallHippo is the perfect choice for small businesses in need of a reliable phone plan. It’s designed specifically for sales, support, and marketing teams.
With innovative features like a predictive dialer, global connect, and 50+ collaboration tools, it ensures smooth communication with clients worldwide. Moreover, CallHippo easily integrates with your preferred platforms and tools, such as Salesforce, Shopify and Zendesk– further enhancing overall business performance.
Additionally, with a robust telephony network comprising 7+ providers and global servers in 5+ locations, CallHippo provides a reliable infrastructure for seamless communication and international calling.
Last but not least, CallHippo provides real-time analytics, reports, and global connectivity features, offering valuable insights to improve your communication strategies and customer interactions. All these features make it one of the best business cell phone plans for SMBs.
CallHippo Features
- Power dialer
- Smart call forwarding
- Global connect
- Call queuing
- Automatic call distribution
- Call center analytics
- Multi-line phone system
- Gamification
CallHippo Pros
- Excellent call connect rates ensure reliable communication for businesses.
- AI-enabled call routing enhances efficiency and responsiveness in call management.
- In-depth integration with CRM and Helpdesk streamlines workflow and organization.
CallHippo Cons
- Customer support response time and issue resolution could be improved.
- Limited customization options may restrict the specific requirements of some businesses.
CallHippo Pricing & Plans
CallHippo provides four plans, as follows:
- Basic Plan: $0/User/Month (Ideal for a trial period)
- Bronze Plan: $18/User/Month (Ideal for startups & small businesses)
- Silver Plan: $30/User/Month (Ideal for SMB sales & support marketing teams)
- Platinum Plan: $42/User/Month (Ideal for enterprises)
2. DialerHQ
DialerHQ is one of the best global virtual calling solutions, designed specifically for small businesses looking for affordable and comprehensive business phone plans.
Packed with features like virtual local phone numbers, smart call forwarding, and detailed analytics, DialerHQ makes communication easy and seamless for small businesses. Additionally, its adaptability and user-friendly interface make DialerHQ an essential tool for those seeking efficient and cost-effective small business phone plans.
In a nutshell, whether you are making local or international calls, DialerHQ ensures clear communication and offers valuable insights into call performance– establishing it as one of the best business cell phone plans for small businesses.
DialerHQ Features
- Smart call forwarding
- Power dialer
- Interactive voice response
- Call queuing
- Automatic call distribution
- Call center analytics
- Call monitoring
DialerHQ Pros
- The platform’s easy navigation makes it suitable even for first-time users.
- DialerHQ’s affordable pricing plans make the solution accessible to businesses of all scales.
- Exceptional call quality and low latency ensure seamless communication experiences.
DialerHQ Cons
- Designed for enterprises, it may not be suitable for SMBs with limited budgets.
- Currently not available on Android (as of December 2023).
DialerHQ Pricing & Plans: As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.
3. RingCentral
RingCentral shines as one of the top picks for small business phone plans, offering an easy-to-use and feature-rich solution. Designed with small businesses in mind, it provides a budget-friendly and effective communication platform.
With features like virtual phone numbers, call forwarding, and detailed analytics, RingCentral ensures smooth connectivity. What’s more, its flexibility and user-friendly approach make it a standout choice for the best business cell phone plans.
All in all, if you are in search of the best business phone plan for your small business, RingCentral has the perfect blend of affordability and comprehensive features.
RingCentral Features
- Toll-free and vanity numbers
- Call delegation & call screening
- Multi-level IVR
- Multi-site management
- Audio- Video conferencing
- QoS reports
- Analytics portal
RingCentral Pros
- RingCentral offers a comprehensive suite of communication and collaboration tools.
- The platform’s HD video conferencing provides high-quality virtual meetings.
- RingCentral’s scalability makes it suitable for businesses of various sizes.
RingCentral Cons
- Some users may find the pricing structure to be on the higher side.
- Advanced features might require a learning curve for new users.
RingCentral Pricing and Plans: The RingCentral business phone service provider offers three pricing plans, as listed below:
- Essential Plan: $29.99/User/Month
- Standard Plan: $37.99/User/Month
- Premium Plan: $44.99/User/Month
- Ultimate Plan: $59.99/User/Month
These prices are for monthly plans. However, if you purchase a yearly subscription, you will enjoy a 25-30% discount.
4. OpenPhone
OpenPhone is the ultimate solution for small businesses seeking the best business phone plan. With a user-friendly interface, this all-in-one phone system ensures seamless communication for startups and SMBs.
Additionally, with an intuitive app, it empowers small businesses to seamlessly manage business calls, texts, and contacts across all devices. Besides, through shared inboxes and unified views, OpenPhone ensures effective collaboration.
Moreover, it simplifies workflows with automatic call recording, voicemail transcription, and a shared address book, eliminating the need for multiple apps. Businesses can also integrate their favorite apps and tools with OpenPhone to further enhance operational efficiency.
OpenPhone Features
- Advanced IVR (Interactive Voice Response)
- Local US, Canadian, and toll-free numbers
- Call recording & call forwarding
- Voicemail transcriptions
- Integration with 3000+ applications via Zapier
- Round-robin call distribution
OpenPhone Pros
- Seamless collaboration with shared inboxes enhances team communication efficiency.
- Unified view for calls, texts, and voicemails simplifies interaction tracking.
- Easy setup with options to claim a new number or port an existing one.
OpenPhone Cons
- Lack of advanced features compared to more robust business phone systems, like CallHippo.
- Limited international phone number options for businesses with a global clientele.
OpenPhone Pricing and Plans: OpenPhone has three monthly and annual subscription packages.
- Standard Plan: $13/User/Month
- Premium Plan: $25/User/Month
- Enterprise Plan: Custom pricing
These are the monthly subscription costs. However, if you choose a yearly subscription, you will get a small discount.
You May Also Read : CallHippo Vs OpenPhone: A Detailed Analysis
5. Cloudtalk
Designed for streamlined customer support, CloudTalk stands out as an innovative cloud-based solution for small businesses seeking the best business phone plan.
This feature-rich system includes IVR, click-to-call, power dialers, and more to optimize communication across all channels. In addition, CloudTalk goes beyond with seamless integration (35+ systems, including HubSpot and Zendesk) for improved productivity.
Also, its user-friendly design ensures easy management, reducing operational costs while offering accessibility from anywhere.
Lastly, with smarter call distribution, a real-time customer card, callback feature, and customizable business hours, CloudTalk proves itself as one of the best business phone plans for small businesses.
CloudTalk Features
- ACD (Automated Call Distribution)
- IVR (Interactive Voice Response)
- Call queuing
- Call recording
- Skill-based routing
- International numbers
- Real-time customer card
CloudTalk Pros
- Robust call center features, including IVR and power dialers.
- Seamless integration with 35+ systems, enhancing productivity and workflow.
- Real-time customer card and callback feature for personalized customer interactions.
CloudTalk Cons
- Might be considered relatively expensive for smaller businesses.
- Limited options for local and vanity numbers compared to competitors.
CloudTalk Pricing and Plans: CloudTalk offers competitive pricing plans as outlined below:
- Starter plan: $25 per user/month
- Essential plan: $30 per user/month
- Expert plan: $50 per user/month
These plans cater to businesses of all sizes and provide flexible options to meet their communication needs.
6. Grasshopper
Grasshopper is a virtual assistant for small businesses, offering the best phone plan to keep things organized. It adds a professional business number to your personal phone, so you can easily separate work and personal calls.
With advanced features like custom greetings, voicemail-to-text, and business texting, Grasshopper makes your business look pro without breaking the bank. It even provides toll-free, vanity, and local numbers for different needs.
The best part? To get started, you need no extra gadgets. All you need is a phone and internet connectivity.
To encapsulate, with 24/7 support in all plans, user-friendly UI and advanced security features, Grasshopper is not just an affordable but efficient virtual phone system. All these factors make it one of the top choices for small businesses looking for the best business phone plan.
Grasshopper Features
- Toll-Free, vanity, and local Numbers
- Call Forwarding
- VoIP + WiFi Calling
- Voicemail Transcription
- Real-time analytics
- Call barging
- Intelligent call routing
Grasshopper Pros
- Grasshopper seamlessly integrates virtual and personal phones for convenience.
- Offers toll-free, vanity, and local numbers for versatile marketing options.
- Provides a user-friendly and affordable solution for small business communication.
Grasshopper Cons
- Lacks advanced features present in more robust business phone systems.
- May not be suitable for larger enterprises with extensive communication needs.
Grasshopper Pricing and Plans: Grasshopper offers only custom pricing options. To get a personalized quote for your business, contact their sales team.
You May Also Read: What makes CallHippo the best Grasshopper alternative?
7. Nextiva
Nextiva is a leading provider of cloud-based communication designed for SMBs seeking the best small business phone plan. With Nextiva, businesses can streamline their operations and manage all their conversations and engagements with customers and teams using a single, powerful, and user-friendly solution.
Nextiva also offers a comprehensive suite of features that include phone, SMS, video, and email capabilities, along with customer experience and productivity tools. With Nextiva small business phone plan, SMBs can consolidate their communication channels, reducing app fatigue and improving efficiency.
Furthermore, Nextiva goes beyond being just an online phone system by offering a range of communication options, including: phone calls, text, video, email, and instant messaging, ensuring businesses have all the tools they need to connect with their customers effectively.
Nextiva Features
- Unlimited calling (North America)
- Call recording and rating
- Free local and toll-free number
- Auto attendant
- Advanced call routing
- Call analytics
- VoIP switchboard
- Conversational AI
Nextiva Pros
- Robust analytics and reporting tools for comprehensive performance insights.
- Multi-channel communication options, including voice, chat, and video.
- Advanced automation features, such as call routing and virtual assistants.
Nextiva Cons
- Pricing may be higher compared to some competitors in the market.
- The user interface may require some time to become fully intuitive.
Nextiva Pricing and Plans: Nextiva offers a variety of pricing packages based on the number of users, subscription period (monthly or yearly), and plan type.
- Essential Plan: $23.95/user/month
- Professional Plan: $27.95/user/month
- Enterprise Plan: $37.95/user/month
All of these costs are for up to four users per line. However, as the number of users increases, the package cost decreases.
Try CallHippo for Free: Activate Your 10-Day Trial Now
As you can see, among all these 7 best small business phone plans, CallHippo takes the lead with its super-efficient features, prompt support, and affordable plans. In addition to this, here are some of the key factors that make it the best business phone plan for small businesses:
- Industries Leading Call Connect Rates
- 99.9% Uptime Guarantee
- Zero Jitter and Zero Latency
- Integration with CRMs & Helpdesk
- AI-Enabled Call Routing for Efficiency
- 7+ Telephony Network
- 5+ Global Servers
- Guaranteed CLI in 70+ Countries
- Affordable Pricing Plan and Add-ons
To experience all these benefits firsthand, take CallHippo for a spin.
Conclusion: When investing in business communication solutions, it is necessary to choose the one that perfectly aligns with your business requirements. The same is true for small business phone plans. Analyze and compare the 7 best business phone plans for small businesses outlined above and pick the best one. For more information on the virtual phone system, visit the CallHippo website.
FAQs
Can I switch my small business phone plan if my needs change?
Absolutely! Most small business phone plans, including CallHippo, offer flexibility. You can easily switch plans to accommodate changing needs, ensuring your communication solution grows with your business.
Can I customize a small business phone plan to meet specific requirements?
Yes, many providers, like CallHippo, allow customization. Tailor your small business phone plan to meet specific requirements, ensuring you only pay for the features and services that matter most to your business.
Paras Kela is a highly skilled SaaS content writer with over 7 years of experience in the IT field. His expertise lies in simplifying complex technical concepts for easy comprehension. With a portfolio of over 100 high-quality blogs covering various SaaS topics, Paras’s writing style is engaging, informative, and SEO-friendly, ensuring maximum effectiveness. He continuously updates his skills and knowledge to stay current with industry trends, making his writing relevant and reliable.
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