Did you know, an unhappy customer will typically tell around 9-15 people about their unsatisfactory experience according to research by the White House Office of Consumer Affairs?
This is never good news for service-oriented businesses such as the Hospitality sector. This is where cloud telephony can turn the tables for struggling hotel business in their favor. All they need is an “intelligent” business phone number or embrace “cloud telephony” service that is integrated into a hotel software.
How has cloud telephony revolutionized the Hospitality domain?
Over the years, this innovative technology has successfully changed the business paradigm and redefined the way an organization interacts with its customers across industries and sectors — including the Hospitality domain. But, before we get into the specifics, let’s look at some interesting statistics about cloud telephone system and cloud computing.
Cloud Telephony: 3 Facts You Must Know
50% of cost reduction enjoyed by companies that have embraced cloud systems as opposed to traditional analog systems.
$204.8 Bn projected the market size of the VoIP market by 2020 according to a report by Future Market Insights.
80% Percentage of organizations that will migrate from on-premise data centers towards co-location, hosting, and the cloud by 2025.
It only makes sense to understand why organizations are moving towards large scale with cloud phone system. Before we look into the advantages, let’s understand what the term “cloud telephony” actually entails.
Simply put, cloud telephony is a voice-based virtual platform that connects various departments of your business on multiple extensions without the need to install a complex and expensive hardware setup. It allows you to upgrade the software for your telephone services and transfer them to the cloud platform in a hassle-free manner.
If you’re wondering how to get started, we’ll list the various cloud telephony solutions available from CallHippo and its corresponding advantages. Understanding these will you choose the right telephony solution for your brand and also help improve business competence at a fraction of the cost and effort.
Top-4 Features of Cloud Telephony Solutions that’ll Boost your Business
1. Virtual Number for Real-Time Benefits
Typically, a VoIP phone number for a hotel is a telephone number that uses the internet to receive calls and direct it to any of the preassigned set of office phone numbers that are not busy at that given point.
Advantages: There is only one number as a point-of-contact, so there is no scope for any confusion among your customers. Additionally, the calling process becomes easy since this number can be made compatible with multiple devices like a laptop, computer, tablet, or mobile phone.
All you need is the internet!
Looking for a virtual phone number for hospitality purposes, visit CallHippo to know more.
2. Toll-Free Numbers for Greater Acceptability
It is now common knowledge that toll-free numbers begin with 800 or 1800; hence customers are aware that they won’t be charged for the call. This feature ensures that the customer always picks up the call and you never have to face any instances of “missed opportunities.”
Advantages: It ensures better customer interaction!
As long as the customer is ready to take your call, the business will be ongoing. Plus, these toll-free numbers are easy to recall; hence more customers will be willing to call the company. This helps increase sales. Additionally, using a toll free number for hospitality also enhances the brand’s reputation as it is believed that only large corporations have a dedicated toll-free number at their disposal.
CallHippo provides a range of toll-free numbers suited for hospitality services to choose from 800, 888, 877, 866, 855, and 844. If you’re searching for a marketing tool that is useful and result-driven, get on the toll-free bandwagon.
3. IVR for Increased Interactivity
Interactive voice response or IVR is, in essence, a prerecorded voice system that provides a menu and helps customers reach the right person or the right department. This is done by smart segmentation – it notes down the customer’s responses and then takes appropriate steps to address their query. This feature allows for multiple benefits!
Advantages: For starters, it gives a professional impression to the on-lookers. Try CallHippo’s multi-level and multilingual IVR services which help you drive customers to a specific person who is assigned to solve a particular problem. This helps save both time and energy from the customer and business’s point of view.
Additionally, you can use the Voicemail Greeting, On Hold Music, and Welcome Music & Message features that enable you to customize your message and greet your caller with a more personal touch. You can also use this to promote your new products/services while the clients wait on hold.
4. “Activity Feed” for Advanced Monitoring
Are you aware of the biggest advantage of cloud telephony?
Perhaps the biggest advantage of adopting cloud telephony is the ability to monitor your performance through an “Activity Feed.” CalHippo’s virtual phone number system – ideal for hospitality needs – comes with an “Activity Feed” feature to help find your call logs with details like Department, Caller Name, Client Number, Call Status, etc.
You can also record calls and transactions and then analyze the data in real-time. Some examples of data extracted include understanding inbound call statistics on missed calls, dropped calls, call load of each teammate, etc.
Advantages: This valuable data can be used to address customer feedback, design a suitable sales script, and work towards enhancing the customer experience. Additionally, CallHippo’s add-on features – call transfer, call queuing, call conference, call barging, etc. – help bridge the communication & expectation gap between customers and your company.
This is undoubtedly one of the biggest roadblocks the hospitality sector faces today. After all, once the customer is convinced that their queries and calls will be answered come what may, they start trusting the brand and eventually turn into a loyalist.
Cloud telephony technology comes with multiple benefits, but perhaps the biggest advantage is the ability to scale seamlessly while expanding the number of lines and users. With CallHippo’s expert services at your disposal, you have the flexibility to grow your business and your goodwill among the customers.
To know more, get in touch with us at firstname.lastname@example.org.