Call Tracking Software
Identify the marketing campaigns that are bridging the gap between you and your customers.
What Is Call Tracking Software?
Call tracking is a system that helps you track marketing campaigns that drive calls to your business. It draws a line between businesses that know where they are and those who go with their marketing campaigns blindly.
Benefits Of A Call Tracking Software
Better Caller Experience
When you integrate tracking solution with your CRM system, it displays vital information about the caller.You can quickly know their location, call history, and product interest.
Track Offline Engagements
Call tracking even enables you to keep track of your offline marketing efforts. When people call after watching your ads on TV, you know how they found you through the number they called.
Intelligent call routing
Try to offer your callers the help they require on their first attempt through Intelligent Call Routing. It routes callers to executives fit to meet their needs.
CRM Integration
With this, agents will be able to meet customers’ requirements better. Having call history and preferred product category at their disposal will help executives serve better.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1 standard number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call RecordingAdditional charges $0.005/min applicable
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple DeviceForward Calls to Multiple Devices. Call forwarding charges are applicable.
- Single Sign On (SSO)Allows users to log in to multiple applications securely using a single set of credentials.
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Starter
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1 Standard Number FreeExcludes toll-free numbers.
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-deviceForward calls to your device- charges apply. Use CallHippo to avoid them!
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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Advanced call track is an important feature of business phone systems that helps to measure the effectiveness of marketing campaigns. With call tracking, you can attribute each phone call to specific marketing channels such as paid ads, SEO keywords, or targeted campaigns.
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The right call track solution can help you analyze and monitor calls to know where your leads come from – web, marketing campaigns, or offline sources. Some things to keep in minds while choosing a call track system service provider include:
- Extensive number cover
- Dynamic number generation
- Seamless third-party applications integration
- Scalability
- Ease-of-use
- Customization
- Detailed analytics
- Affordability
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Call track enables users to collect a vast repository of information that helps them make informed and better decisions. You can quickly come to know what keyword led prospects to make a call, check relevant Google click IDs, and what landing page promoted a specific call. tracking solution gives you real-time data about caller demographics, time and date of the call, and other key indicators for better operational performance.
