10 Best Zoom Phone Alternatives & Competitors in 2025

This blog is based on extensive research and analysis of leading business phone systems. The pros and cons listed for each provider are derived from verified user reviews on trusted platforms such as G2 and GetApp. While we strive to keep all information accurate and up-to-date, features and pricing may change over time. We recommend visiting the official websites of each service provider for the most current details

Why Consider Zoom Phone Alternatives?

Companies typically seek Zoom Phone alternatives for several key reasons, including functionality, features, integrations, pricing, and more. Here are the primary limitations that cause users to look for alternatives:

1. Lack of Advanced Dialing Features

Zoom Phone does not provide built-in auto-dial, predictive dial, or power dial modes. These are tools sales and support teams may need to speed up their call processes and save time. Zoom Phone has considerably fewer dialing options compared to competitors, such as JustCall. Zoom Phone does not offer automated voicemail drop, smart callbacks, or native dialing options. This is a significant issue for users of Zoom Contact Center.

2. Limited CRM Integrations

Zoom Phone also does not integrate natively with major CRM systems, such as HubSpot Sales or Freshsales. It has an API, but you will need to integrate it with a CRM through an API, which means you won’t get the plug-and-play efficiency of the CRM integrations that Zoom Phone’s competitors often offer for Sales and Support.

3. Missing or Restricted Advanced Features

Zoom’s business communication tools are often described as basic or standard. Key missing features include:

• Local presence dialing
• AI-powered agent assistance
• Bulk SMS automation
• Call whisper, monitor, and barge options
• Real-time analytics and audio conferencing (often available only as paid add-ons)

4. Text Messaging Limitations

Zoom Phone does not allow great flexibility for business texting.

• No international MMS or video messaging support
• No ability to schedule SMS messages (very important with TCPA compliance)
• No sending or receiving texts with shared numbers

These limitations create challenges for good teamwork when it comes to texting.

5. User Interface & Support Issues

Many people find Zoom Phone’s interface to be confusing and difficult to navigate. Particularly when administrators are trying to manage settings or call flows. There are additional considerations here.

• Customer support primarily utilizes bots to assist you, with no option to speak with a live agent.
• Setup and customization are difficult.
• Zoom does not offer in-person training, unlike other companies.

10 Best Zoom Phone Alternatives

Here are the leading VoIP services that are similar to Zoom but offer more robust functionality, including making business calls, collaborating with team members, and providing customer service.

1. CallHippo

CallHippo is an all-encompassing AI-driven business communications platform. It allows for connecting with customers via voice (both domestic and international calls), SMS, and integrates with over 100 applications, including HubSpot, Slack, and Salesforce. From virtual phone systems to AI voice agents and predictive dialers, CallHippo will improve workflows and allow your team to sell, support, and scale with ease.

Features

• Smart DID routing
• Call monitoring 
• Call forwarding and call analytics
• AI voicebot
• IVR( Interactive voice response)

Pros

• CallHippo is beginner-friendly, with a clean interface that even non-technical users can navigate comfortably.
•  Many users praised CallHippo’s customer service teams, highlighting the quick answers and helpful guidance they received, even on weekends.
•  Users consistently noted clear call quality and appreciated features like call recording, local time display, number masking, and analytics.

Cons

• Some users experienced occasional bugs or lag in the mobile and desktop apps, especially with the dashboard and dialer.
• A few users felt that pricing could be more competitive, especially for smaller businesses or those on tighter budgets.

Pricing

• Starter: $18 per user/month
• Professional: $30 per user/month
• Ultimate: $42 per user/month
• Enterprise: custom pricing

*Pricing as of 13-07-2025.

Why is CallHippo better than Zoom Phone?

CallHippo offers more advanced features, including AI-powered call handling, enhanced global coverage, and in-depth CRM integration, making it a smarter alternative to Zoom Phone for scaling teams.

2. JustCall

JustCall is a comprehensive communications platform for your sales and support teams, combining AI voice agents, SMS automation, and multi-channel outreach (including calls, WhatsApp, email, and more). It enables businesses to respond instantly 24/7, reduce missed calls, expedite closed deals, and connect seamlessly with over 100 tools, including HubSpot, Salesforce, and ActiveCampaign. 

Features

• Call recording
• Call logging
• ACD (Automatic call distribution)
• Interaction tracking
• Sentiment analysis

Pros

• A clean and intuitive interface is available on both the app and desktop.
• Works smoothly with CRMs like Zoho, Salesforce, and HubSpot.
•  Fast, responsive customer service with live chat follow-up.

Cons

• Cannot customize ringtone; app pop-ups can be intrusive.
• Initial registration can take a few days.

Pricing

• Team: $29 per user/month
• Pro: $49 per user/month
• Pro Plus: $89/per user/month
• Business: custom

*Pricing as of 13-07-2025.

Why is Justcall better than Zoom Phone?

Zoom lacks SMS tools. JustCall combines calling, texting, and CRM automation in one place.

3. Dialpad

Dialpad is an AI-powered communications platform designed for modern businesses. The service includes an all-in-one calling, messaging, video meetings, and real-time AI coaching and vision with any user. The smart features, live agent support, automatic call summaries, and CRM integrations make it simple for teams to connect, support, and sell more efficiently from any device and location.

Features

• Call routing
• Call transfer
• Speech recognition
• List management
• Natural language processing

Pros

• Helps small teams scale with features like taking work calls on personal phones.
• Automatically transcribes calls, making it easier to remember key points and follow up accurately.
• Works well with tools like HubSpot and Salesforce, helping teams stay organized and efficient.

Cons 

• Many users face issues with contract cancellations and slow customer support.
• Users often report dropped calls, bugs, and glitches that affect reliability.

Pricing

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: custom pricing

*Pricing as of 13-07-2025.

Why is Dialpad better than Zoom Phone?

Talkdesk is a full contact center solution, not just a phone line.

4. Talkdesk

Talkdesk is an AI-powered customer experience platform tailored to meet the specific needs of your industry. Talkdesk can work in conjunction with your existing tools and helps companies like IBM, Patagonia, and Fujitsu provide smarter, faster support. Talkdesk will change how companies interact with their customers, from automating tasks to empowering agents.

Features

• Workflow management
• Call center management
• Call recording 
• Call monitoring
• Contact management

Pros

• Teams can work from anywhere and stay connected, ensuring everyone stays on the same page.
•  The system provides valuable data and performance reports, enabling teams to work more efficiently and serve a greater number of customers.
•  The platform is easy to navigate, even for new users, thanks to its clean and intuitive layout.

Cons

• While great for small teams, larger organizations with complex workflows might find it limiting.
• Some users may need time to fully understand and use the advanced reporting features effectively.

Pricing

• CX Cloud Digital Essentials: $85/per user/month
• CX Cloud Voice Essentials: $105/per user/month
• CX Cloud Elite: $165/per user/month

*Pricing as of 13-07-2025.

Why is Talkdesk better than Zoom Phone?

Talkdesk is a full contact center solution, not just a phone line.

5. Nextiva

Nextiva is a unified customer experience platform that allows businesses to connect with customers across various channels, including voice, chat, email, and more. Nextiva improves support, productivity, and reduces costs with native AI, automation, and real-time insights for both incoming and outgoing calls. This makes it easier to grow and retain customers while streamlining operations.

Features

• Online voice transmission
• Call routing
• Quality management
• SSL security
• Agent interface

Pros

• Helps teams work smoothly from anywhere with easy setup and strong support.
• Offers clear calls, voicemail, and call routing to streamline business communication.
•  Easy to scale, feels professional, and supports growth with helpful features.

Cons

• Some users face hidden auto-renewals and high cancellation fees.
•  Texting features are clunky, with issues sending images and delays in message delivery.

Pricing

• Digital: $20/user/month
• Core: $30/user/month
• Engage: $40/user/month
• Power Suite: $60/user/month

*Pricing as of 13-07-2025.

Why is Nextiva better than Zoom Phone?

With Nextiva, you don’t need multiple apps for different communication channels.

6. Aircall

Aircall is a modern business phone solution that is designed for smarter customer conversations. With AI Voice Agents, WhatsApp messaging, and embedded CRM integrations, Aircall makes sales and support easy, automating daily tasks, improving call handling 24/7, and tracking performance, all within a single, simple platform. It is one of the best Zoom competitors used by over 20,000 businesses worldwide.

Features

• Call monitoring
• Call recording
• Real-time analytics
• Archiving and retention
• Contact management

Pros

• Users can instantly monitor team activities and performance, which is helpful for managing global operations.
• Many reviewers mention that Aircall is easy to set up and user-friendly, even for first-time users.
• The call recording feature is widely appreciated for helping with team training.

Cons

• Several users feel that Aircall is overpriced compared to other tools, especially when additional features are added.
• Some reviewers report unexpected charges and inflexible contracts.

Pricing

• Essentials: $30/license
• Professional: $50/license
• Custom: custom pricing

*Pricing as of 13-07-2025.

Why is Aircall better than Zoom Phone?

Zoom doesn’t offer collaboration features like call commenting and shared inboxes.

7. Cloudtalk

CloudTalk provides businesses with local numbers in over 160 countries, connects calls using crystal-clear call quality, and leverages its multi-carrier voice network. It’s a comprehensive communications solution that boosts call volumes for sales and support teams, resulting in fewer missed calls. CloudTalk’s AI-powered tools and seamless CRM integrations enable teams to manage calls effectively and deliver a superior call experience.

Features

• Call recording
• Call logging
• Call center management
• Conversion tracking
• Auto dialer

Pros

• Delivers strong call and video quality, with minimal glitches or drops, even over VoIP.
• The system integrates seamlessly with HubSpot and other CRMs, enabling teams to track calls and enhance follow-ups.
• Most users say CloudTalk has a user-friendly interface, and the customer support team is helpful and responsive.

Cons

• Users sometimes encounter delays or minor issues if their connection is unstable.
• The mobile app is perceived as outdated by some users, and a few suggest that the interface could be more user-friendly.

Pricing

• Starter: $25/user/month
• Essential: $29/user/month
• Expert: $49/user/month
• Custom: custom pricing

*Pricing as of 13-07-2025.

Why is CloudTalk better than Zoom Phone?

CloudTalk provides visibility into every call. Zoom doesn’t offer that level of detail.

8. RingCentral

A leading business communications solution, RingCentral has been used by over 400,000 organizations, ranging from small startups to Fortune 1000 enterprises. It offers AI-powered capabilities for calls, messaging, meetings, and contact center solutions, delivering reliable, secure, and seamless business communications across devices. RingCentral supports international, clear, and secure communications across more than 100 countries, with top compliance and security certifications.

Features

• Reporting and statistics
• Feedback management
• Customizable branding
• Customer segmentation
• Inbox management

Pros

• The platform is user-friendly and doesn’t require much training.
• It’s highly recommended for businesses that receive a lot of calls daily.
• From texting and faxing to creating team groups and call recording, users appreciate having all key communication tools in a single place.

Cons

• Several users have reported that text or call notifications sometimes don’t appear unless they actively open the app.
• Not all features are intuitive. A few users said certain options seem unnecessary or overly complex.

Pricing

• RingEX Core: $20/per user/month
• RingEX Advanced: $25/per user/month
• RingEX Ultra: $35/per user/month

*Pricing as of 13-07-2025.

Why is RingCentral better than Zoom Phone?

RingCentral offers enterprise features with proven reliability.

9. 8X8

A seamless communications solution and a true full-stack platform for teams across all departments, including marketing, support, operations, and more. 8×8 enables real-time collaboration and unforgettable customer experiences, from WhatsApp marketing campaigns to secure global messaging. 8×8 is unbelievably easy to integrate and is trusted by world-class brands everywhere.

Features

• Call list management
• Call recording 
• Call monitoring
• Call transcription
• Call scripting 

Pros

• It helps teams communicate smoothly and integrates well with tools like Salesforce and Outlook.
• Users like that they can use the app on both phones and computers, making it easy to stay in touch on the go.
• Many users appreciate the ability to stay connected and maintain a professional appearance, even when working remotely.

Cons 

• If the internet goes down, the phone system stops functioning, which can be frustrating for some users.
• A few users report that the customer support team struggles to resolve technical issues in a timely manner.

Pricing

• Custom pricing

Why is 8X8 better than Zoom Phone?

8×8’s global reach and compliance make it perfect for international teams.

10. Vonage

Vonage helps over 100,000 businesses worldwide communicate reliably and utilizes AI-enabled communication tools. From messaging and voice APIs and applications to unified communications and contact centers, Vonage enables brands to provide smarter and connected customer experiences at scale. Vonage offers 99% uptime and powerful integrations with CRM systems, providing full API access and a comprehensive communications solution for businesses focused on connected communications.

Features

• Call center management
• Call recording
• Call logging
• Queue management
• Call scripting

Pros

• It’s simple to set up and manage, even without a tech background.
• Many users say Vonage has a supportive and responsive team that’s quick to solve issues.
• Vonage offers a lot of flexibility, particularly in its SMS and call routing features.

Cons 

• Some users have faced communication gaps where the support team didn’t understand their issues clearly.
• It lacks a modern design and is missing some basic reports and dashboard features.

Pricing

• Mobile: $13.99/per month
• Premium: $20.99 /per month
• Advanced: $27.99/per month

*Pricing as of 13-07-2025.

Why is Vonage better than Zoom Phone?

Vonage is ideal for businesses that require custom workflows and API access.

Top 6 Factors to Consider When Choosing a Zoom Phone Alternative

When looking for a better phone system than Zoom Phone, it’s essential to go beyond flashy features and consider what truly helps your team communicate efficiently. Here are the key things to look at before making a switch:

1. Call Quality and Reliability

A phone system is only as good as its connection. If calls keep dropping or voices are muffled, it’s not just frustrating. It can cost you clients and reputation. Look for platforms with a proven record of high uptime and strong global infrastructure. This ensures your team stays connected with customers, regardless of their location worldwide.

2. Integration Capabilities

Your business likely utilizes tools such as CRM systems (e.g., HubSpot or Salesforce), helpdesk platforms, or project management tools. A good phone system should connect smoothly with these tools. When your phone software communicates with other apps, it makes everything faster, such as pulling up customer information before a call or automatically logging conversations. That saves time and reduces human error.

3. Scalability and Flexibility

You might be a small team now, but what about next year? Or next quarter? The ideal Zoom Phone alternative should grow with you, whether you’re adding 5 users or 50. You also want the flexibility to adapt to hybrid work setups, remote agents, or sudden shifts in call volume. And it shouldn’t require a costly upgrade every time your needs change.

4. User Experience and Interface

If your team struggles to learn how to use the system quickly, it’ll slow everything down. A clean, intuitive dashboard with clearly labeled options makes onboarding easier, especially for new hires. A confusing interface leads to mistakes, longer training periods, and numerous back-and-forth interactions with IT. Simplicity can be a powerful productivity booster.

5. Customer Support and Resources

Even the best systems hit occasional snags. When that happens, you’ll want real, knowledgeable people ready to help. Good support isn’t just about fast response times — it’s also about clear documentation, training resources, and a team that actually understands your setup. During onboarding or downtime, helpful support can make all the difference.

6. Cost Effectiveness

Don’t be fooled by a low starting price. Many platforms charge extra for features that you might assume are standard, such as call recording, analytics, or team collaboration tools. Instead, look at the full picture: What are you really getting for the price? A slightly higher monthly fee might be more cost-effective in the long run if it includes everything your team needs from day one.

What You Should Know About Zoom Phone?

Zoom Phone is a cloud-based VoIP solution developed by Zoom, the same company behind the popular video conferencing tool. It’s not a standalone product but an add-on designed to complement Zoom’s existing communication suite. 

With Zoom Phone, users can make and receive calls using US, Canadian, or international numbers, as well as send texts. It’s positioned as a simple, all-in-one solution for businesses already using Zoom Meetings or other Zoom tools.

While it offers some useful features, its strengths and weaknesses have sparked debate, particularly among sales and support teams that require more than basic calling capabilities. Let’s explore both sides.

Zoom Phone Pricing 

• US & Canada Metered: $10/month/user
• US & Canada Unlimited: $15/month/user
• Global Select: $20/month/user
• Business Plus: $22/month/user

Conclusion

While Zoom Phone may meet your basic calling requirements, it generally falls short in terms of functionality, integrations, and analytics when businesses seek more depth from a phone system. That is why more teams are using platforms like CallHippo, Dialpad, and JustCall, among others, that offer flexibility and scalability.

Whether you need AI-powered automation, global numbers, CRM syncing, detailed call insights, or a solution tailored to a distributed workflow, an alternative to Zoom Phone can scale your business without compromise.

Before making a decision, consider your team size, workflows that need optimization, and your organization’s goals. Remember, the best alternative to Zoom Phone is not just cheaper; it’s the one that works perfectly for your business.

Frequently Asked Questions

1. Is Zoom Phone worth it?

For small teams needing basic VoIP, yes. However, if you need automation, analytics, or integrations, it’s worth exploring alternatives.

2. What type of businesses use Zoom?

Startups, small to medium-sized businesses (SMBs), and remote teams primarily use Zoom for meetings. Zoom Phone is typically used by those already in the Zoom ecosystem.

3. Is the base version of Zoom Phone free?

No, it starts at $10 per user per month. Free Zoom accounts don’t include phone services.

4. Which is the affordable alternative to Zoom?

CallHippo and 8×8 are cost-effective options with more features than Zoom Phone.

5. Which VoIP platforms provide better call analytics than Zoom Phone?

CallHippo, Dialpad, and CloudTalk offer superior reporting and insights compared to Zoom Phone.