Vonage Alternative & Competitor

About Vonage

When it comes to making international calls regularly, companies likely pay hefty phone bills. Though some cell phone companies enable callers to place calls in some areas for free, there is no such option in case of landlines. Thus, businesses are transitioning from a traditional phone system to VoIP phone service.

Vonage is a cloud-based business phone system that empowers companies to leverage the benefits of the latest telecommunication service with no additional infrastructure costs. It helps businesses connect with their global clients cost-effectively. Thus, Vonage serves a better alternative to traditional phone systems.

However, if you are looking forward to utilizing business phone system features to enhance customer service and boost your team’s productivity, Vonage might lack in meeting your needs. Though it boasts several advanced features, it stays behind when compared to other Vonage alternatives available on the market. One such alternative that you can make the most of is CallHippo.

Vonage Plans & Pricing

CallHippo – A Perfect Vonage Alternative

CallHippo is a VoIP service provider that offers virtual mobile, local, and toll-free phone numbers for more than 50 countries. With affordable pricing and a host of calling features, CallHippo serves as the most efficient Vonage substitute for enterprises.

With a user-friendly interface, robust backend, and 24/7 customer support, CallHippo ensures businesses to set up their call center in less than three minutes in three simple steps. Besides, it offers cloud telephony features ranging from basic to advanced. Thus, companies can provide top-notch services to their clients while increasing their employees’ proficiency.

Why should you consider CallHippo as a Vonage substitute?

CallHippo lets you improve your customer service through varied features

On Hold Music

Callers likely hang up when they are kept on hold for a long time. Some of them might try to connect twice or thrice, whereas some might not return. Hence, businesses end up losing valuable customers.

With CallHippo, you get access to features like On Hold Music. This functionality helps you keep your callers happy and engaged while they are kept on hold by your representatives. What you can do with this feature is that you can customize on-hold music with either pleasing music or a message advertising your products, services, offerings, and more. Thus, your callers will wait longer when they are placed on hold. This makes CallHippo a better replacement for Vonage.

After Call Work

When you deal with multiple clients in a day, there are chances that you might miss to update some information in your CRM or revert to a customer's query on time. Missing to enter crucial data or not replying to a client on the promised time may cost a business.

To curb this, CallHippo came with After Call Work. It refers to a task after the support agent requires doing after each conversation. As soon as the agent ends conversation with a customer overcall, a window pops up on the screen, wherein the agent can note down important points as discussed on the call, write the information he/she requires to update in the CRM or HelpDesk, and also mention a reminder note if he/she needs to send an email to the caller.

GlobalConnect

At times, it happens that your representatives end up calling your global clients at the wrong time. This not only hampers your brand image but also you may lose important clients. But with GlobalConnect, you can be assured of calling your international client at the right time.

CallHippo empowers your team with a feature named GlobalConnect, which helps them determine the client's time zone in the fraction of a second. All you need to do is move your cursor over the number you want to call, and GlobalConnect pops a message with the number's validity (whether valid or invalid) and its time zone (day, date, and time). Hence, you can never connect with a client at the wrong time.

This isn't it. There are yet a lot more features that you can leverage with CallHippo. So, if you are looking for a Vonage substitute, CallHippo can be your best bet!

Vonage Alternative – CallHippo

Declaration : All of the information is true as per best of our knowledge

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