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Why CallHippo Is The Best Vonage Alternative?
Worried about calling your offshore clients at the wrong time? Ditch your worries and say yes to the perfect Vonage alternative- CallHippo! Build your brand image, onboard new clients, call tracking and enjoy multiple third-party integrations with CallHippo.
Compare Features & Pricing And Select The Best Vonage Alternative
About Vonage
When it comes to making international calls regularly, companies likely pay hefty phone bills. Though some cell phone companies enable callers to place calls in some areas for free, there is no such option in case of landlines. Thus, businesses are transitioning from a traditional phone system to VoIP phone service.
Vonage is a cloud-based business phone system that empowers companies to leverage the benefits of the latest telecommunication service with no additional infrastructure costs. It helps businesses connect with their global clients cost-effectively. Thus, Vonage serves a better alternative to traditional phone systems.
However, if you are looking forward to utilizing business phone system features to enhance customer service and boost your team’s productivity, Vonage might lack in meeting your needs. Though it boasts several advanced features, it stays behind when compared to other Vonage alternatives available on the market. One such alternative that you can make the most of is CallHippo.
Vonage Plans & Pricing
CallHippo – A Perfect Vonage Alternative
CallHippo is a VoIP service provider that offers virtual mobile, local, and toll-free phone numbers for more than 50 countries. With affordable pricing and a host of calling features, CallHippo serves as the most efficient Vonage substitute for enterprises.
With a user-friendly interface, robust backend, and 24/7 customer support, CallHippo ensures businesses to set up their call center in less than three minutes in three simple steps. Besides, it offers cloud telephony features ranging from basic to advanced. Thus, companies can provide top-notch services to their clients while increasing their employees’ proficiency.
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- SDAP : Patent Pending Technology
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
Silver
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
Why should you consider CallHippo as a Vonage substitute?
CallHippo lets you improve your customer service through varied features
On Hold Music
Callers likely hang up when they are kept on hold for a long time. Some of them might try to connect twice or thrice, whereas some might not return. Hence, businesses end up losing valuable customers.
With CallHippo, you get access to features like On Hold Music. This functionality helps you keep your callers happy and engaged while they are kept on hold by your representatives. What you can do with this feature is that you can customize on-hold music with either pleasing music or a message advertising your products, services, offerings, and more. Thus, your callers will wait longer when they are placed on hold. This makes CallHippo a better replacement for Vonage.
After Call Work
When you deal with multiple clients in a day, there are chances that you might miss to update some information in your CRM or revert to a customer’s query on time. Missing to enter crucial data or not replying to a client on the promised time may cost a business.
To curb this, CallHippo came with After Call Work. It refers to a task after the support agent requires doing after each conversation. As soon as the agent ends conversation with a customer overcall, a window pops up on the screen, wherein the agent can note down important points as discussed on the call, write the information he/she requires to update in the CRM or HelpDesk, and also mention a reminder note if he/she needs to send an email to the caller.
GlobalConnect
At times, it happens that your representatives end up calling your global clients at the wrong time. This not only hampers your brand image but also you may lose important clients. But with GlobalConnect, you can be assured of calling your international client at the right time.
CallHippo empowers your team with a feature named GlobalConnect, which helps them determine the client’s time zone in the fraction of a second. All you need to do is move your cursor over the number you want to call, and GlobalConnect pops a message with the number’s validity (whether valid or invalid) and its time zone (day, date, and time). Hence, you can never connect with a client at the wrong time.
This isn’t it. There are yet a lot more features that you can leverage with CallHippo. So, if you are looking for a Vonage substitute, CallHippo can be your best bet!
Vonage Alternative – CallHippo
| - | | |
|---|---|---|
| Plans | Bronze - $16, Silver - $24, Platinum - $40, Enterprise- Customized Solutions | Mobile -$19.99, Premium- $29.99, Advanced-$39.99 |
| Price Scheme | Monthly payment | Annual Subscription | Monthly payment | Annual Subscription |
| Product Info | CallHippo is VOIP service provider that will set up a support centre for you in less than 3 minutes and in 3 simple steps. It provides businesses of all size with Toll-Free, mobile as well as Fixed (Landline Numbers). | Vonage offers personal home services, Phone services for small business and phone service for mid-markets and enterprises. All have their own plans and services to choose from. |
| Features |
|
|
| Customer Support | Phone, Live Support, Ticket, Training | Phone, Email, Ticket |
| Types of Customers | Small Business | Large Enterprises | Medium Business | Small Business | Large Enterprises | Medium Business |
| OS Supported | Windows, Mac, Web-based, Android, iOS | Web-based, Android, IOS |
List of other Vonage alternative
- Monster VoIP
- Versature
Frequently Asked Question
How does CallHippo offer more value for money than vonage?
CallHippo offers much better features, functionalities, and support as compared to Vonage. CallHippo is also much more secure and offers flexible and versatile plans that suit firms of all sizes. Even the starting price for CallHippo is significantly lower than Vonage. Additionally, Vonage does not have any customized enterprise plan that large organizations can utilize.
How is CallHippo more platform-independent than vonage?
While Vonage offers web-based access and mobile applications, it does not provide any dedicated Windows and Mac systems solutions. On the other hand, CallHippo has dedicated solutions for all platforms/operating systems, including Windows, Mac, iOS, Android, or web-based access.
What additional and handy features does CallHippo provide than vonage?
CallHippo offers several additional features that come in handy for call centers, such as:
- Automatic Call Distribution
- Call Analytics
- IVR
- Custom Messaging
- Voicemail in Email
- On Call Notes
- Auto-switch
- Reminders
- Dynamic Number Insertion
With the global contact center market estimated to grow to $35.3 billion by 2023, up from $17.7 billion in 2018, it’s no doubt that there are already hundreds of call center software providers. This makes it even more challenging to find the right vonage alternative.
List of The 10 Best Vonage Alternatives
1 ) CallHippo
CallHippo tops the list of vonage alternatives because it is one of the most flexible, customizable, and scalable VoIP service providers.
Product Highlights:
- It offers intelligent call analytics while also helping you decide whether you need to upscale or downscale your usage.
- It has a customizable on-hold music feature, which you can use to set up tailored messages about your latest offers and promotions.
- The global connect feature enables you to determine the exact time zone of the country you want to call so you can stay assured that you are calling them at a good time.
Pricing:
| Bronze ($20/user/month) | Silver ($30/user/month) | Platinum ($35/user/month) |
| Free number, forward to device, SMS, Voicemail, call recording, and more | Everything in bronze plus IVR (interactive voice response), live call, after call work, internal team calls, and more | Everything in silver plus power dialer, 3-way calling, call barging, route to an external number, IP whitelisting, customer caller id, and more |
2 ) MyOperator
MyOperator is another great Vonage alternative, given its features like live calls, smart follow-up, live call transfer, and one-way outgoing technology.
Product Highlights:
- Provides detailed analytical business reports via SMS and email
- Live dashboard and call information for each incoming call
- The voicemail facility allows your callers to leave their message in the voicemail when none of your agents are available.
Pricing:
| Desk Plan ($45/month) | Prime Plan ($200/month) |
| 2000 minutes, API & CRM integrations, location & time-based IVR, and more | 10000 minutes, advanced call reports, call queue, custom agreement, and more |
3 ) Enthu.ai
Enthu.ai is a conversation intelligence software powered by AI and ML. It helps you deliver strong performance outcomes by enabling you to create custom QA hypothesis (like competitor mentions, slang usage, sales objections, etc.).
Product Highlights:
- Provides transcription for each call, and you can refer to dialogue text for quick quality checks.
- AI-driven conversation analytics split across customizable call moments for better analysis.
- Identify the most common sales objections that your agents face every day.
Pricing:
Enthu.ai has not made its pricing public. You will have to contact them for a custom quote.
4 ) Zoho Desk
Zoho Desk is an all-in-one customer service software that collates interactions from different channels (social media, email, chat, and phone) into one place.
Product Highlights:
- Voicemails ensure you don’t miss any of your customers’ messages by logging their questions as new tickets.
- Zia, Zoho’s AI-powered assistant, can automatically answer your customers’ queries based on the content in your knowledge base.
- Multilevel IVR menu set up to help customers find answers with simple commands.
Pricing:
| Standard ($20/month) | Professional ($35/month) | Enterprise ($50/month) |
| All the essential support features to augment your customer service team. | Simplified collaboration and process automation functionalities for fast-growing teams. | Advanced AI and customization capabilities to enable enterprise-grade support. |
5 ) Aircall
Perfect for mid-size and enterprise companies, Aircall offers a range of features, including call queueing, shared call inbox, call recording, automated attendants.
Product Highlights:
- Allows agents to assign and comment on calls so they can be reviewed later.
- Conference call enables you to communicate with your team internally.
- Warm transfers make it easier for your agents to transfer live calls to other advisors.
Pricing:
| Essentials ($30/user/month billed annually) | Professional ($50/user/month billed annually) |
| Unlimited calls within the US & Canada, 60+ integrations & API access, call recording, IVR, voicemail, phone support, and more | Salesforce integration, advanced analytics, live call monitoring, queue call back, power dialer, dedicated account manager, and more |
6 ) RingCentral
Launched in 2003, RingCentral provides a robust and reliable platform for phone, videos, and meetings. It offers solutions for all businesses, regardless of their size.
Product Highlights:
- Skill-based routing to ensure your customers reach the right agent.
- Agent management to help optimize agent schedules and minimize hold times for customers.
- Whisper coaching, silent monitoring, and barge-in features to help improve the agent’s performance and customer experience.
Pricing:
| Essentials ($29.99/user/month) | Standard ($34.99/user/month) | Premium ($44.99/user/month) | Ultimate ($59.99/user/month) |
| Up to 20 users, unlimited calls within the US & Canada, voicemail to text, document sharing, and more | Unlimited users, unlimited audio conferencing, up to 24-hour meeting duration, quality of service reports, video meetings, and more | Single sign-on, automatic call recording, multi-site admin and management, call barging, hot desking, and more | Device status reports, device status alerts, unlimited storage, and more |
7 ) JustCall
JustCall is yet another great vonage alternative. With JustCall, you can get phone numbers in 70+ countries, and offer responsive, round the clock support to your customers.
Product Highlights:
- Categorizes your calls with disposition codes and notes, so you know which calls to focus on more than others.
- Provides real-time dashboards so you can monitor agent availability, live status, and last seen.
- Smart call routing to connect VIP customers with their managers quickly.
Pricing:
| Standard ($25/month/user) | Premium ($50/month/user) |
| One local or toll-free number, call recording, call forwarding, analytics, voicemail, IVR, appointment scheduler, and more | All features of Standard plus autodialer, API & webhook access, call barging, post-call surveys, priority support, and more |
8 ) Zendesk Talk
One of the popular names in the contact center industry, Zendesk, enables you to provide personalized solutions to your customers. Its multichannel capabilities allow your agents to quickly pick up the conversation from any channel and resolve complex issues.
Product Highlights:
- Provides full customer context, including voicemails and texts in one place
- Allows you to embed a call button in your mobile app, making it easier for your customers to contact you.
- Route calls to an available agent to reduce wait times.
Pricing:
| Lite (from $0/month/agent) | Team (from $19/month/agent) | Professional (from $49/month/agent) | Enterprise (from $89/month/agent) |
| Pay for usage only, answer in the browser, forward to phone, customized greetings, and more | Hold calls, warm transfer, call us from web widget, automatic ticket creation, advanced routing, and more | Conference call, request a callback feature, call wrap-up time limits, IVR, real-time dashboards, and more | Extended queue wait time, after hours routing, call history reports, agent activity dashboards, and more |
9 ) Freshworks
Freshworks is a cloud-based PBX solution that makes it easier for you to manage call center operations. From call transfer to analytics, Freshworks has a range of features that can help you improve your contact center’s efficiency.
Product Highlights:
- Port your existing phone numbers without notifying your customers.
- Personalize your voicemails and route after-hours calls to voicemails.
- Voice bots to provide instant answers to your customers without an agent.
Pricing:
| Sprout ($0/month/agent) | Blossom ($0/month/agent) | Garden ($0/month/agent) | Estate ($0/month/agent) | Forest ($0/month/agent) |
| Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics, and more | Number porting, basic call queues, wait queues, voicemail, warm transfer, call recording, and more | Call monitoring, IVR, advanced call queues, custom reports, and more | Holiday routing, advanced call metrics, call barging, call recording, agent availability report, and more | Omnichannel routing, speech-enabled IVR, voice bot, abandoned call metrics, service-level monitoring, and more |
10 ) Five9
Five9 is yet another all-in-one customer service solution that allows your customers to reach you via phone, web, chat, email, and social media. It also enables you to maintain a unified view of the customers’ journey across all touchpoints.
Product Highlights:
- Intelligently route inbound customer contacts to the agent best suited for the job.
- Its workforce management helps ensure your agents are available to effectively handle your customers.
- Advanced analytics to improve your call center’s efficiency.
Pricing:
Five9 has not made its pricing public. You will have to contact them to get a custom quote.