Why CallHippo Is The Best 8×8 Call Center Alternative?
Looking for an 8x8 call center alternative? With innovative features, intelligent analytics, and tons of integration, CallHippo provides you with a host of business calling solutions. The best alternative to 8x8, CallHippo, can help you surge ahead of rivals and optimize productivity. So, team up with CallHippo to enjoy a complete unified communications platform!
Compare Features & Pricing And Select The Best 8×8 Call Center Alternative
8×8 is a robust communications platform based on the cloud. It combines the business phone system and cloud contact center to offer unified communications solutions to help businesses address for all their communication needs. With a complete set of advanced features and assured security, an 8×8 call center boasts a sizable user base. However, paying a hefty amount to get most of these features isn’t possible for every company. This is where some 8×8 call center alternatives can really shine.
8×8 call center software doesn’t have an API. Hence, when it comes to integrating other apps, it poses a great challenge for the users. Though VoIP service providers tend to offer the same suite of features, they differ on pricing and limitations. Thus, it is wise to look for 8×8 call center substitutes before settling for an expensive solution like 8×8.
CallHippo – A commendable replacement of 8×8 Call Center
CallHippo is a leading VoIP service provider that provides businesses with the ultimate solution adhering to business phone systems. It enables companies to buy local, toll-free, national and mobile virtual phone numbers, and establish their credibility in the global market. With an easy-to-use interface, a complete suite of advanced features, and impeccable customer support, CallHippo can serve as a better 8×8 call center substitute.
Here’s why CallHippo is a good 8×8 call center alternative:
- Free Number1
- SDAP : Patent Pending Technology
- Shared inbox
- Skill Based Call Routing
- Paid Call Recording
Ideal For Small Team
- Role based access control
- Free Call Recording
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Call Tagging
- Reports via email
Preferred For SMB Sales, Support & Marketing Teams
- Dedicated Account Manager
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports/Analytics
Tailor-Made for You
One-Stop Business Phone System For Enterprise Businesses
- Unlimited Free Dashboard Users
- Intelligent Call Recording
- Get a free trial
- Personalized Onboarding
- Prioritized Custom Development
- Advanced Integrations
- Bring Your Own Carrier (BETA)
- Custom Integrations
- Custom Reports
- Annual Business Review
- Dedicated Account Manager
- IP White Listing
- App Blocking
- Dedicated Customer Success Manager
- Post Call Survey
- Audit Logs
- Automatic machine detection
- 2FA (Two factor authentication)
- CallHippo’s price scheme is subscription-based, whereas the 8×8 call center offers a quote-based price.
- With CallHippo, businesses can get solutions to all their business requirements associated with a phone support system, while 8×8 provides call center business solutions.o
- CallHippo is far inexpensive as compared to 8×8.
- Businesses can leverage a plethora of advanced business phone system features with CallHippo as compared to 8×8.
Why is CallHippo a better replacement of 8×8 Call Center?
If you are looking for 8×8 call center alternatives, here’s why CallHippo should top your list.
Determine your Support/Sales team’s performance seamlessly
CallHippo empowers you with Call Analytics, a crucial tool to optimize your sales process and make data-driven strategies. With comprehensive phone call analytics and reports, you can keep track of call volume, duration of calls, and routing of incoming/outgoing calls. Thus, you can not only get insights into your team’s performance but also client/customer behavior. This further helps you determine if a particular marketing policy is working for your brand or not, whether your clients like your service or if your workforce is managing tasks effectively.
Deliver par excellent customer service
What sets CallHippo as an ideal 8×8 call center alternative is its top-notch customer service features. It allows users to set custom working hours. That’s not it! CallHippo also enables its users to set after working hours message so that the callers placing calls can know that they are calling after business hours. Users can choose to either send a greeting message saying that “You have called after working hours. Please call later,” or they can transfer callers to voicemail. Hence, the callers won’t get offended if their calls weren’t answered. This would also help build a positive brand image.
Integrate with other applications seamlessly
Unlike the 8×8 call center, this 8×8 call center substitute comes with third-party integration capabilities. As the 8×8 call center lacks API, it becomes difficult for users to integrate with other apps. On the contrary, CallHippo offers numerous CRM integrations. Thus, you can have all your customer data in one place and free your agents from shuffling between windows to gain customer data.
Leverage the benefits of advanced calling features
With CallHippo, you can get access to exclusive features like Auto-Switch, Low Network Symbol, GlobalConnect, Internal Calling, After Call Work, and more that boosts your team’s efficiency and productivity. Besides, you can get started with CallHippo’s Basic Plan, which is free and grow with its paid plans for ease of communication at affordable prices.
8x8 Cloud Call Center Alternative – CallHippo
|Plans||Bronze - $16, Silver - $24, Platinum - $40, Enterprise- Customized Solutions||Pricing available by quote. Contact 8×8 directly to request a quote.|
|Price Scheme||Monthly payment | Annual Subscription||Quote-based|
|Product Info||CallHhippo.com provides you with ultimate solution adhering to all your business requirements associated with Phone Support Systems.||A communications platform based on the cloud, 8x8 offers Call Center business solutions.|
|Customer Support||Phone, Live Support, Ticket, Training||Phone, Ticket, Live Support, Training|
|Types of Customers||Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|OS Supported||Windows, Mac, Web-based, Android, iOS||Web-based, Android, iOS|
* 8×8 and the 8×8 logo are registered trademarks of the 8×8. CallHippo is not associated with 8×8 in any way, and its trademark is only used here for comparative purposes.
Declaration: All of the information is true as per best of our knowledge