8×8 Call Center Alternative

17 Best Alternatives to 8×8 VoIP Phone System

VoIP (Voice over Internet Protocol) systems are more affordable and reliable than traditional business phone lines. The VoIP system market is projected to grow at a CAGR (Compound Annual Growth Rate) of 12% from 2019-2025 and reach $55 billion by 2025.

However, when it comes to finding a VoIP provider, it could be challenging to find the right one. Everyone has something unique to offer. 

In the case of 8×8, their sales team is a headache to work with. They take lots of time to provide you with an accurate quote despite relatively clear prices published on their website. Also, they charge for almost everything. For instance:

• 8×8’s activation fee is $39.99
• 8×8’s cancellation fee is $59.99
• Additional virtual phone numbers cost $4.99 a month with a $9.99 activation fee (one-time)
• They charge an additional deactivation fee for each extension as well, making it difficult to scale your business

With so many charges and fees along with a lack of scalability, 8×8 might not be an ideal choice for businesses, especially SMBs. So here, we bring the top 16 alternatives to 8×8. 

What Are the Best 8×8 Alternatives? 

1- CallHippo

Relatively new than others in this list, CallHippo is trusted by more than 5000+ companies globally and is the top 8×8 alternative. CallHippo’s VoIP offers a wide range of features that allow you to set up and use a virtual phone system quickly.

Highlights:

• Mobile apps to run your business from anywhere, anytime. 
• Smart call forwarding ensures you don’t miss any important calls even when you are not in the office. 
• Live call monitoring helps ensure your agents are working efficiently. 
• Integrates with more than 85+ apps, including Zapier, Salesforce, and HubSpot, to streamline workflows. 
• Track your phone support performance with advanced analytics comes VoIP system to improve your call quality and call center’s efficiency over time. 

Pricing:

Pros

• Simple learning curve
• A 10-day free trial and a tiered pricing structure
• Best-in-class support and live product demos
• Complimentary product training

Cons

• The mobile app is missing few essential call management features
• Sometimes quality problems such as crackling and choppy audio

2- MightyCall

Built especially for new-age entrepreneurs and small businesses, MightyCall offers an affordable VoIP system. With MightyCall, you won’t have to pay per user. Instead, they charge a fixed fee per month. 

Highlights:

• Provides unlimited extensions to help you scale your business at no extra cost.
• Auto-attendant to greet callers, deliver necessary information, and forward calls to the appropriate extension. 
• It allows you to port your existing number for free. 
• Receive voicemail with the transcribed text on your email. 

Pricing:

Pros

• MightyCall offers dial-by-name directory with all plans
• Voicemail transcription
• In addition, to call recording, MightyCall offers unlimited storage, an uncommon feature in the industry.

Cons

• Few unified communications features
• Free trial is only 7 days
• The IP phone is only supported above the base tier
• MightyCall auto-attendant doesn’t offer self-service or voice support

3- RingCentral

RingCentral offers a fully-integrated, easy-to-use solution for phone, videos, meetings, and messaging in one platform. It also allows you to send a fax to anyone online. 

Highlights:

• Make team collaboration easier with team messaging, file sharing, task management, and HD video. 
• Route calls to the right support agent with carrier-grade reliability. 
• Voicemail-to-text enables you to keep track of conversations and coach your call center agents accordingly. 
• Call whispering and barging features help improve customer experience in real-time. 

Pricing:

Pros

• You can try RingCentral’s services for 14 days for free.
• Businesses with over 100 users on RingCentral can take advantage of discounts.
• Integrates with a wide range of CRM and productivity applications.
• RingCentral allows you to access voicemails directly from your mobile phones.

Cons

• Reporting and customization capabilities are limited.
• It is slightly more expensive for small businesses.
• Customer service is poor and slow to respond.

4- Novocall

Novocall Conversations is a holistic call management software that turns your conversations into conversions. It comes with a suite of call management features such as callback automation, outbound calling, call tracking, and call scheduling that aims to improve customer engagement and reduce lead response times.

Integrations with CRM tools like Hubspot and Salesforce help to save time on data entry and better keep track of your lead’s and customers’ information.

Highlights:
– Facebook Lead Ads integration allows you to cast a wider net and capture potential customers from more touchpoints.
– Connect with customers from up to 43 countries.
– Send callers to the most relevant people based on departments, product knowledge, language, or location.
– Automatically distribute meetings to your team based on availability, priority, or equity.

5- CloudTalk.io

CloudTalk is a new-age cloud phone system for startups, small businesses, and online stores. It integrates with most popular CRMs, helpdesk, and ecommerce tools, including Shopify, Pipedrive, and Intercom. 

Highlights:

• Use your existing numbers by porting them to CloudTalk.
• It allows you to choose a personalized absence message or redirect calls to a different phone number to handle incoming calls outside business hours. 
• Skill-based routing enables you to automatically redirect calls to the right agent. 
• Its smart detection feature allows you to find solved and unsolved missed calls. 

Pricing:

Pros

• Simple and user-friendly interface 
• Affordable pricing plans
• A well-designed mobile application

Cons

• Mobile devices cannot share their screens during video calls
• Lacks advanced collaborative tools like team messaging

6- GoToConnect

Packed with more than 100+ features across cloud VoIP, audio & video conferencing, GoToConnect is an ideal choice for businesses looking for increasing productivity for inbound and outbound business communications. 

Highlights:

• Cloud PBX (Private Branch Exchange) offers a fully-integrated communication system and the flexibility to scale up (and down). 
• Call routing allows you to redirect calls to the right agent to ensure customer satisfaction.
• Wait time announcement, so the customer has a fair idea of how much they need to wait and prevent frustration. 

Pricing:

Pros

• Easy to set up and good technical support
• Since the app can be used on desktop, mobile, and browser, it gives you the flexibility to operate from anywhere.
• The software is perfect for a growing business as it is easy to scale and features can be added as per changing requirements.
• CloudTalk can easily integrate with Salesforce which allows hassle-free sync of CRM, sales, and support.

Cons

• The guiding manual is complex making it difficult for first-time users of cloud-based phone systems.
• Cloudtalk does not have a mobile app for android users.

7- Aircall

Aircall provides an easy-to-use business phone solution. It is ideal for mid-sized and enterprise companies. It allows admins to instantly add numbers from more than 100 countries and scale their teams according to their requirements. 

Highlights:

• Greet callers with pre-recorded voice messages
• Find all your numbers in one place, even if your customers are spread across the globe. 
• Get a complete overview of calls that require a follow-up. 
• Take or place as many calls as you want simultaneously on the same phone number. 

Pricing:

Pros 

• Robust portfolio of tools
• Tiered pricing structure
• Professional, one-click video conferencing

Cons

• The system setup process is a little perplexing
• Poor call quality, as well as crackling and choppy audio

8- Dialpad 

Dialpad is yet another great alternative to 8×8. It is perfect for businesses with a major percentage of remote employees. With its mobile apps, all your employees can communicate with each other and customers on-the-go. 

Highlights: 

• You can build smart call routing paths to redirect customers to the right agent. 
• Its voice intelligence feature captures what was said and by who on each call. 
• Allows you to send SMS, MMS, or create group chats with anyone.  
• Enables you to coach call center agents with feedback from real conversations. 

Pricing

9- Monster VoIP

Monster VoIP is one of the top 8×8 competitors. It provides multilingual support for iOS and Android devices. You can even use its screen sharing functionality to conduct online presentations and hold virtual meetings within the company. 

Highlights: 

• With its auto-attendant feature, you can deliver pre-recorded messages or redirect calls to your smartphone. 
• Its unified communications system allows you to collaborate with your team via audio and video conferencing. 
• You can view and reply to customers’ messages using any mobile device. 
• Record calls automatically to evaluate and improve your team’s performance. 

Pricing:

10- CallTrackingMetrics

The conversion tracking feature makes it one of the best alternatives to 8×8. You can monitor which of your campaigns’ driving calls, form fills, and chats with keyword-level marketing attribution. You can also manage your contact center on one platform. 

Highlights: 

• Its UCaaS platform lets you know who is calling, their previous history with the company, and their referencing campaigns. 
• Redirect incoming calls, texts, and form submissions to the right agents based on agent queues, location, and availability. 
• Live listening tools to assist your staff in real-time. 

Pricing:

11- Ytel

Ytel is yet another great 8×8 alternative. Thanks to its all-in-one blended solution for call centers, marketing, and sales teams, you can now handle customer queries and convert prospects using the same platform. 

Highlights: 

• Predicatively call customers and maximize your team’s productivity by reducing the wait time between calls. 
• Nurture leads by scheduling voicemails, emails, and text messages based on the disposition of your prospects. 
• Receive and make calls without worrying about carrier complexities. 
• Scale up or down by paying only for the minutes you use. 

Pricing: 

12- Grasshopper

While Grasshopper is not as feature-rich as others in this list, it still is a great alternative to 8×8. It provides extensions to each employee or department in your organization, transcribes voicemails, and 24/7 automated attendants that interact with your customers outside the business hours. 

Highlights:

• Take calls from multiple people at the same time on the same number. 
• Transfer ongoing calls to another number when needed. 
• Analyze your agents’ performance with detailed call reports. 
• Provide quick updates to customers with business texting. 

Pricing

13- Mitel 

Awarded as the best business tool of 2019 by Newsweek, Mitel is one of the top 8×8 competitors. Built on Google Cloud, Mitel combines all your communications and collaboration needs into a single solution. 

Highlights: 

• Unlimited minutes per month on all plans. 
• On-demand call recording to coach call center agents and improve their efficiency. 
• Multi-party audio, video, and web (desktop sharing) conferencing. 

Pricing:

14- Phone.com

Phone.com is a modern VoIP solution for entrepreneurs and growing businesses. From voice and text messaging to video conferencing, Phone.com has all the features you need to run your support and sales team successfully. 

Highlights:

• Route incoming calls to one or many phone numbers based on the day and time of the call. 
• Its call screening feature tells you which number was dialed with an audio message along with caller ID info. 
• Greet your customer with the help of a voice tag (that helps customers choose the right option based on their issue). 

Pricing:

15- Intulse

What makes Intulse a great alternative to 8×8 is its flexibility to grow and change with your business. You can increase or decrease your extensions from one to 1,000 any time you want. 

Highlights:

• Its mobile app helps you stay on top of your business all the time. 
• Multi-way and conference capabilities give your team the power to connect with each other. 
• Create customized greetings and IVR menus to pass crucial information to your customers while they wait in line. 
• Allow your callers to dial by name or extension to reach the agent they have previously interacted with. 

Pricing:

Intulse has not made its pricing public. You will have to contact the company to get a quote. 

16- Intermedia

Intermedia combines voice, chat, and email queues into a single omnichannel experience, enabling you to offer the best possible customer service. It also provides real-time insights to boost agent-customer interactions. 

Highlights:

• IVR to help customers with straight-forward concerns like checking their account balance or status of their request. 
• Omni-channel routing to reach the right agent based on skills and idle time. 
• Real-time dashboards to monitor live activity and agents’ performance.
• Send outbound voice, SMS, and email notifications so you can contact customers using their preferred mode of communication.

Pricing:

Intermedia has not made its pricing public. You will have to contact the company for a custom quote.

17- 1-VoIP

1-VoIP was built with the aim of retaining customers based on excellent service and support. All the services offered by 1-VoIP are contract-free, and they offer a 99.9999% uptime SLA (service level agreement).

Highlights: 

• Extension to extension calling to streamline internal communication. 
• Call parking feature to transfer the call to a designated “parking lot” extension where any free agent can take the call. 
• Custom announcements to keep your callers informed about your latest offerings. 

Pricing:

Wrapping Up

More and more companies are starting to use VoIP phone systems due to the flexibility, reliability, and affordability it offers. However, not all VoIP providers are the same. Make sure to check the features and scalability options before choosing a VoIP provider. 

We have listed the top 16 alternatives to 8×8. Did we miss any of the leading 8×8 competitors? Let us know in the comments.