With so many advancements in technology, VoIP, or Voice over Internet Protocol calls have changed the way we see communication today. They are obviously a lot more advantageous than traditional Landline systems.

There are several reasons why VoIP is more beneficial than landlines and why more and more people and businesses are shifting to it.

Let’s take an in-depth look at why hosted VoIP has a clear edge over hosted Landlines?


1. Landlines:

Landlines are telephones connected to copper wires. These wires run underground and connect to other landline phones all across the world through networks, called POTS or PSTN. Landlines have been in use for a long time and are still considered one of the most reliable modes of communication. It is a tried and tested method for years and has proven its stability.

Besides reliability, landlines are also secure and stable. They offer 100% uptime and require minimal maintenance as a phone set works for years. Call forwarding, conferencing, voicemail, and other such features are also available but come at a cost.

2. VoIP:

VoIP or Voice over Internet Protocol is way ahead of Landlines in terms of features and overall benefits. VoIP telephones offer you more control over your calling experience. You can use your mobile, desk phone, or computers to make calls. All you need is a stable Internet connection.

Some features and benefits of VoIP phone systems:
  • Portability and mobility: One of the biggest advantages of using a VoIP phone number is its mobility and portability. You can receive or make calls even when you are not in the office.
  • Call forwarding: Advanced configuration of call forwarding is available in VoIP by default
  • Call analytics: Voice call, call tracking and call analysis are essential features in VoIP
  • Call recording: Important conversation will be easily recorded in VoIP just by pressing the button ‘’record call’’
  • Auto-attendant: In VoIP auto-attendant, it means to transfer or extension can be done without receptionist and telephone operator
  • Unnecessary call rejections: In VoIP, you can block the specific numbers
  • Scalability: VoIP systems are largely scalable, and, doesn’t require any additional wiring or on-premise charges to add lines.
  • Business Integrations: VoIP phone systems can be integrated with day-to-day business tools like CRM, sales, and email marketing software.
  • Turn anything into a phone: You can use anything from your mobile to tablets to laptops to make calls as long as you have a proper internet connection.

3. Cost:

One of the important factors to look at while choosing the type of connection is the cost you will incur. 

If you take a look at your landline phone bills, you will not find them below. This is a major reason why most businesses are shifting to VoIP to save costs while getting a lot more advantages. There is a setup charge for landline phone systems, which can cost anywhere around $100. Then there are the monthly charges which can also go up to $100, and therefore the expenses keep adding up. If you need to use suppose 15-20 lines, you will have to pay $1500-2000 each month, which is quite a significant cost as each line is considered unique. If you want to avail additional features like call transfer, voicemail, etc,  you need to pay additional charges again. So, all this makes landlines a costly option for businesses.

4. VoIP:

VoIP, on the other hand, lowers your phone bills by nearly 60% and is a great way to cut costs. There are no setup fees for most VoIP networks,  and the monthly charges are also low, ranging from $20-30. Plus,  it offers so many benefits and features that you wouldn’t get in landlines for such a low cost. 

In terms of cost, VoIP beats landlines by miles, and shifting to a VoIP network can give businesses an edge over the competitors who still use landline systems. And that too at significantly lower costs.


Both systems use different technologies. Let’s take a look at which one is better.


Landlines switch their circuits through a PSTN or Public Switched Telephone Network.

To connect one phone to another, the call is moved from several switches at different levels. This is called routing. The phone number and extensions serve as a coded map for routing calls. Whenever a number is dialed, it moves through various switches and reaches the destination in a few seconds.

The technology is dependent on a complex network of cables,  and in today’s wireless age, it is somewhat backdated.

2. VoIP:

VoIP has a completely different working mechanism as it uses the internet for all communications.

The voice signals from your phone are converted into data packets. These packets travel through the internet and reach the destination via the VoIP providers. The VoIP providers use cloud based PBX to route your call. After this, the call data from the hosted PBX can be sent to any landline or VoIP. On reaching the destination,  the data is converted back to voice signals. 

Everything is wireless and fast. This makes it more reliable from last many years to come to an end and now that is why more businesses should shift to VoIP.

3. Long-Distance Calling:

Most landlines charge extra amounts for long-distance calls at per-minute rates. VoIP eliminates this additional cost completely. If you need to make a lot of international calls, it is best to shift to the VoIP network as it does not incur the additional charges while delivering a quality comparable to that of landlines. Thus, VoIP is a lot more advantageous in the case of long-distance calls.



Reliability is perhaps the most important factor when it comes to choosing a phone network.

1. Landlines: 

Landlines are quite reliable because you get separate lines for each connection, which results in a consistent performance. But in the long run, with wireless technology taking over things, PSTN networks will not be as reliable as they are now. 

Landlines are already becoming obsolete in today’s mobile-driven world. The landline companies are losing a large number of customers regularly which shows its lack of potential to perform consistently.

Even though they are reliable now, they won’t be for much longer.

2. VoIP:

VoIP, on the other hand, uses the latest wireless technologies and is expected to perform consistently in the years to come.

VoIP, unlike landline systems, is evolving and growing every day and advancements are made as much as possible.

VoIP systems almost have a 100% uptime. With more and more technologies coming in to make the Internet more stable, things are only going to get better for VoIP systems in the future. They offer several benefits, which makes it highly reliable. Businesses should shift to VoIP systems soon as it is a great long-term investment. It is much more reliable in terms of call connectivity, quality control, and reliability in the long term.

Wrapping Up

We can clearly see that VoIP phone systems are leading against hosted landlines in every department. VoIP is the result of modern technology that is always expected to perform better than traditional landline systems. Shifting to VoIP phone systems can give your business a lot of benefits while saving considerable costs as well. So if you are thinking of making a shift, think no longer and go for it. 

It is the way of the future and you need to be future-ready to survive in this world.

Updated : February 23, 2021


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