Published : July 1, 2024An automated telephone system serves multiple industries to make calls and send pre-recorded messages to large groups. These systems boost efficiency by automating outbound calls and messaging, requiring only the initial setup and message creation.
With features like call forwarding service and customizable IVR, they can completely transform operations for small businesses. Rich feature sets at a cost-effective price make these solutions a wise decision for small businesses.
So, if you are looking for a budget-friendly solution, we’ve listed the top automated phone service systems for you.
When choosing an automated telephone system, prioritize integration with your existing CRM and software tools. Ensure to assess the scalability and customization options to meet your business's evolving needs.
Top Automated Telephone Service For Your Business
Imagine making thousands of calls with pre-recorded messages, all without the need for agents! That’s the power of an automated telephone system. By automating phone calls, personalizing caller ID and greetings, recording and scheduling calls, and creating video conferences, these systems save time and cut down on costs.
Here are our top choices.
1. CallHippo
CallHippo is an automated VoIP phone system designed for businesses of all sizes. It provides mobile and web applications for international calls, allowing the purchase of virtual numbers in over fifty countries. To avoid confusion during international calls, users can benefit from real-time call analytics, call recording, and time zone displays.
Features like voicemail, customized hold music, and user availability settings improve automated phone calls. Businesses can ensure flexibility and efficiency by paying only for active users and numbers with a scalable monthly subscription. CallHippo’s Android app ensures agents never miss incoming calls, even on the go.
Features
- Automatic call distribution (ACD)
- Power dialer
- Smart Switch
- Predictive dialer
- Voice mail greeting
- Interactive voice response (IVR)
Pros
- User-friendly interface ensures easy navigation and efficient usage.
- Offers extensive features that cater beyond basic communication needs.
- Cost-effective pricing model suitable for small businesses and startups.
Cons
- New accounts may get flagged by the anti-fraud department.
- It may require time to learn all the features thoroughly.
Pricing
- Starter: $18/user/month
- Professional: $30/user/month
- Ultimate: $42/user/month
- 10 days free trial available
*Pricing as of 01-07-2024.
2. RingCentral
RingCentral is a cloud-based platform for business communications that provides phone, video, and messaging features. Conferencing, auto-recording, and limitless local and long-distance calling are among the primary features. This automated calling system lets users customize their phone settings, while businesses can easily deploy phones for instant usage.
The automated phone answering system ensures constant connectivity between smartphones, tablets, PCs, and landlines. RingCentral easily interfaces with well-known email clients and programs like Box, Dropbox, Salesforce CRM, and Google Docs.
Features
- Automatic call distribution
- Call management
- Automated attendant
- Scheduled recording
- Online voice transmission
- Unified communications
Pros
- Efficient use of one phone number across multiple devices.
- A built-in contact list eliminates the need for extension searches.
- Ensures easy international calling for global companies.
Cons
- Calls frequently drop during conversations, requiring smartphone reboots.
- Mobile app integration can be occasionally laggy and clunky.
Pricing
- Core: $20/user/month
- Advanced: $25/user/month
- Ultra: $35/user/month
- 30 days free trial available
3. Dialpad
Dialpad is an AI-powered cloud phone system and communication platform. It integrates automated voice messages, video, and meetings that are accessible from any internet-connected device. The auto attendant phone system offers Dialpad Talk for calls, Dialpad Contact Center for managing customer contacts, and Dialpad Sell for automated sales dialing.
This automated telephone service for small businesses guarantees the highest quality VoIP calls by using advanced technologies like WebRTC and Opus codec. It streamlines corporate operations via an intuitive interface with features like live call transfers, analytics, and simultaneous ringing.
Features
- Automated attendant
- Automatic caller distribution
- Call monitoring
- Call recording
- Performance management
- SIP trunking
Pros
- Enables business calls on personal devices without revealing personal numbers.
- Improved support with timely and thorough issue responses.
- Seamless call handling and navigation through the app.
Cons
- Poor iOS interface and app interoperability; lacks basic functionality.
- Issues with app stability during updates and occasional disconnections.
Pricing
- Standard: $15/user/month
- Pro: $25/user/month
- Enterprise: custom pricing
- 14 days free trial available
4. Nextiva
With its modern automated calling services that unify all conversations into a single center, Nextiva redefines business communication. This automated call system enables smooth cross-company cooperation and the integration of business phone systems to enable teams to connect and communicate efficiently.
Nextiva’s platform enables organizations to manage and optimize their interactions in real time, resulting in enhanced customer engagement and operational efficiency. It can be used through desktop applications, mobile apps, or web browsers.
Features
- Automatic call distribution
- Call monitoring
- Call screening
- Video conferencing
- Voicemail transcription
- SIP trunking
Pros
- Stable service with no major issues or outages since implementation.
- Ease of use and management make it straightforward for daily operations.
- Voice service generally works fine once configured properly.
Cons
- The replacement of the desktop application was not user-friendly.
- The software includes certain unnecessary features, making it complex.
Pricing
- Essential: $18.95/user/month
- Professional: $22.95/user/month
- Enterprise: $32.95/user/month
- 7 days free trial available
5. Vonage
With over 40 calling functions, Vonage Business Communications provides a feature-rich cloud-based VoIP phone system. It is among those automated calling systems that have costs associated with adding more functionality. Free iOS and Android apps provide full phone system access for workers wherever they are.
Desk phones and automated calling services can be used outside of the workplace, which enables remote work. Call continuity reroutes calls to backup numbers automatically during outages. Customer care is offered around the clock, including emergency services and a wealth of troubleshooting information on the Internet.
Features
- IVR
- Monitoring
- Queue management
- Presentation streaming
- Unified communications
- Call scripting
Pros
- The intuitive interface facilitates seamless call and message management.
- Desktop and mobile apps ensure smooth notifications and call transfers.
- Prompt customer support with proactive resolutions for all issues.
Cons
- Admin portal needs better management; website categories are confusing.
- Integrations could be improved with more popular apps onboard.
Pricing
- Mobile: $13.99/month/line
- Premium: $20.99/month/line
- Advanced: $27.99/month/line
- $10 free trial in credits
6. Ooma
Ooma is a simple-to-use cloud-based voice and video solution that improves teamwork and efficiency. With video meetings and PC and mobile apps, this automated phone service offers flexibility.
Employees can conveniently manage automated calls with the help of automated call systems. Ooma serves companies by automating call routing through virtual receptionist functionality. It is scalable as your team expands because there are no long-term obligations. Advanced features like voicemail transcription, call recording, and video conferencing are all included with Ooma Office Pro.
Features
- Call routing
- Video conferencing
- Automatic call distribution
- Fax management
- Automated attendant
- Online voice transmission
Pros
- Includes a desk phone during the 30-day trial period.
- Softphone and app options for flexible business calling.
- Decent phone quality despite initial setup challenges.
Cons
- No music on hold; must purchase and upload own music.
- Difficulty in setting up after-hours voicemail greetings like competitors.
Pricing
- Essentials: $19.99/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
- 60 days free trial available
7. Grasshopper
Grasshopper is an automated telephone system that offers a feature-rich cloud-based virtual phone solution to small and medium-sized businesses. It provides standard features, including professional greetings, voicemail sent via email, local or toll-free numbers, an infinite number of extensions, and an easy-to-use dial-by-name directory.
Grasshopper streamlines message management across numerous locations by automating voicemail transcription and email delivery. It helps organizations maximize their communication strategies by providing documentation, email, and an automated voice message system. It is available through flexible monthly subscriptions.
Features
- Fax management
- Automatic call distribution
- Call recording
- PBX
- IVR
- Automated attendant
Pros
- Flexible call management from any location, ensuring excellent customer interaction.
- Affordable professional-grade service without compromising call quality or features.
- Ability to customize with vanity numbers and manage calls 24/7 efficiently.
Cons
- Lack of CRM integration limits automation and lead association.
- Initial setup requires calling for an advanced interface upgrade.
Pricing
- Please connect with the vendor for pricing
- 7 days free trial available
8. 8×8
8×8 is a complete collaboration center that functions as a phone, video, and chat hub. This automated phone calling system guarantees reliable and secure unified communication experiences that are available on all devices, allowing staff members to increase productivity no matter where they work.
With enterprise-grade capabilities like voicemail, auto-attendant, PBX, and customizable call flows, this advanced cloud-based solution gives enterprises a major competitive edge and facilitates effective global communication.
Features
- Activity tracking
- Call tracking software
- IVR
- Predictive dialer
- Trend analysis
- Task management
Pros
- Feature-rich software with excellent customer service.
- Easy setup for new phones and seamless chat integration daily.
- The mobile app supports remote work, enhancing flexibility.
Cons:
- Occasional call delays were reported, though rare.
- Mobile app issues with call quality, sometimes the default dialer.
Pricing
- Please connect with the vendor for pricing.
- 30 days free trial available
9. Aircall
Aircall is a cloud-based phone solution that modern companies prefer. This automated telephone system enables effective communication between sales and support teams by integrating seamlessly with well-known CRM and help desk software. Admins have fast access to real-time analytics, the ability to change team size seasonally, and the ability to add numbers from over 100 countries.
Users can make and receive calls anywhere, get international numbers, and handle calls while on the road with Aircall’s desktop and mobile apps. Calls can be routed effectively based on time zones, agent abilities, and IVR.
Features
- Call tracking metrics
- Activity tracking
- Predictive dialer
- Task management
- Fundraising management
- Time zone tracking
Pros
- Quick TAT positively impacts the sales pipeline and inbound lead reach.
- HubSpot integration exports call with notes for better reporting.
- Sync contacts between lines and add during or after calls.
Cons
- Frequent connectivity issues affect call quality and create jitters.
- Can’t send or receive text messages with Aircall phone numbers.
Pricing
- Essentials: $30/license
- Professional: $50/license
- Custom: custom pricing
- 7 days free trial available
How Does Automated Telephone System Work?
Customers can use an automated telephone system work to guide their call to the right department or agent by selecting options from a routing menu either verbally or via a keypad. Using a softphone app, agents can take calls from PCs and smartphones.
These systems automatically handle incoming and outgoing calls. Using menu options or agent routing, inbound systems record customized messages for a range of situations, allowing callers to find solutions on their own. Moreover, some provide automated callback requests.
Without the need for an agent, outbound systems can send contacts pre-recorded messages.
This is how they work:
- When a customer calls a business number, they get a recorded message.
- To contact an agent or find a solution to their problem, the customer chooses a menu item.
- Some systems use interactive voice response (IVR) for voice command options.
- When an agent answers an outgoing call, a recorded message is played, a voicemail is left, or a connection to an agent is made.
How To Choose An Automated Phone System?
It’s essential to evaluate your business needs and weigh the pros and cons of different software vendors before selecting an automated phone system. Evaluate which features are necessary, keeping in mind aspects like usability and money.
Essential aspects to think about are as follows:
1. Features
Ensure that the system has voicemails, specific business hours, multi-level auto attendants, and self-service options to satisfy the demands of the customers.
2. Customization & Integrations
To ensure a tailored experience, search for choices to alter caller IDs, greetings, menus, and call routing rules. Verify that the system integrates seamlessly with your existing tech stack and CRM.
3. Budget & Scalability
Verify that the system’s price is within your price range. Evaluate whether the system can expand to meet your company’s needs as it changes over time.
: Top 5 Automated Calling Service Providers For Your BusinessConclusion
Automated telephone systems cut expenses and improve customer service. Customers can use it for surveys, special offers, verifications, reminders, and feedback in a variety of industries. It is not enough to use basic free recorded message systems.
Companies need a strong system with features like voice broadcasting and CRM integration to meet customer expectations and regulatory obligations. With many useful features, the top picks mentioned above provide both automated and direct outgoing calls.
Frequently Asked Questions
1. What are the common features of automated telephone systems?
The common features of automated telephone systems are call routing, analytics & call reporting, call monitoring, auto attendants, CRM integration, IVR, etc.
2. What are the benefits of using an automated telephone system?
An automated phone system lowers expenses, boosts customer satisfaction, manages reminders and verifications, connects to CRM, improves call handling, and guarantees effective communication between different industries.
3. How reliable are automated telephone systems?
Automated phone systems are reliable, offering steady performance for surveys, verifications, and reminders. However, their reliability depends on the quality of the software and network infrastructure used.
Updated : November 12, 2024
Priya Naha is an experienced technical content writer who focuses on VoIP and telephony technologies. Her expertise in telecommunication and content marketing allows her to simplify complex topics with real-world knowledge, making her writing relatable, informative, and easy-to-read. Her direct involvement with VoIP products and solutions makes her a reliable voice in the field.
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