Ask any millennial what they consider to the biggest perk in today’s business environment, and they’ll probably choose the ability to work-from-home over a higher salary. Not surprisingly then, remote working is increasingly becoming the new ‘work culture’.
Don’t believe us?
The numbers say it all. According to a study, around 53% of Indians prefer telecommuting with 61% of them seeking a better work-life balance (no surprises there). Another study concludes that about 57% of Indian employees telecommute frequently and nearly one-third work remotely every day.
It becomes natural to wonder which factors are triggering this dynamic shift and how employees are managing to work from home.
So, let’s dive deep to understand these emerging concepts better:
Advantages of Working Remotely
From the employer’s perspective:
- Reduced overheads
- Lower expectations of salary by employees. As per research, 25% of employees are willing to accept a lower wage if a company allows them to work from home.
- Happier employees lead to increased productivity.
Interesting fact: According to economists from Stanford University, entrepreneurs can save as much as $2,000 per employee per year if they advocate the work-from-home concept.
From the employee’s perspective:
- Increased freedom and flexibility to work
- Greater convenience due to less commuting
- Reduced transportation costs
- Reduced stress
- Enhanced work-life balance
The Numbers Game
A recent study tracks tangible benefits that employees extract once they make the switch to work-from-home:
Telecommuting professionals experience reduced stress-levels.
Employees experience improved morale.
Employees enjoy increased productivity.
Working remotely comes packed with real advantages. However, it also raises some serious concerns among employers, such as:
- How to effectively manage a team working remotely?
- How to maintain supervision and work quality standards?
- How to address any technical glitches that may occur from time to time if the employees or clients are geographically dispersed?
To address these pressing concerns, we have three words for you: virtual telephony technology.
Simply put, virtual telephony technology makes use of virtual phone numbers (DID number) that uses the Internet to make and receive calls. The biggest advantage of this system is its compatibility with multiple devices (when connected to the Internet) like a computer, laptop, tablet or mobile phone.
In this next section, we’ll explore the primary challenges that organizations face and how CallHippo’s VoIP Phone System is changing the face of technology and business landscapes for all the stakeholders involved, from the remote workers to the business owners. Intrigued already? Visit our website to sign up now!
Expensive Equipment, Expansive Setup
A major fear among businesses is that enabling a work-from-home culture requires extensive setup and expensive equipment for seamless operations – and rightly so.
You need only three simple elements, an internet connection, a computer, and a headset, and you’re done. You can now easily set up a support center within three minutes. Whether it’s connecting with your team members or keeping your clients happy, you can achieve all this and more in a matter of minutes! As a bonus, for those who don’t wish to spend money on international calls, CallHippo brings an innovative local virtual phone number feature. It is as convenient and cheap as calling locally!
Monitoring Call Activity, Tracking Performance
When employees work remotely, employers often complain about not being able to reach them during times of need. This leads to petty arguments and unnecessary time wastage for both parties involved.
Our virtual phone system comes equipped with state-of-the-art features that allow hassle-free call operations such as:
- Call analytics: Extract and analyze vital information such as caller details, call status, and time duration.
- Call recordings: Get access to call records directly from the dashboard so that you can use the data/customer feedback to enhance your customer experience.
- Status report: Leverage real-time reports on-call status history.
Inability to Manage Teams Working across Locations
The inability to supervise teams and track performance causes delays and affects overall business growth.
CallHippo’s virtual phone system enables teams to collaborate effortlessly and assign tasks to members in a jiffy. All they have to do is allocate a virtual phone number to each team member on the dashboard. What’s more, in instances where the employee is unavailable, they can set up call forwarding to their cell phone that can be accessed at all times.
So, say goodbye to missed calls for good! Some other practical features include call transfer, call queuing, call conference, call barging, number portability, voice mail, on hold music, among others.
Increased Technological Dependence
It’s no secret that phone or internet network connectivity is perhaps at its lowest today. With an increasing number of consumers and decreasing bandwidth, call drops are frequent.
Not only do they end up losing precious time, but also their minds!
In such a scenario, we are taking call connectivity a step ahead and offering HD services. CallHippo’s VoIP Phone System offers high-quality advanced HD calls, irrespective of the location. With CallHippo, you can forget about any hardware or technological woes that are quite commonplace nowadays.
Inconsistent Communication with Clients
For many organizations, their clients come from diverse backgrounds and locations. This makes it difficult to interact with them effectively and on-time during times of distress.
By using virtual phone numbers, businesses can contact their clients by using a number of the same country as their client. This forms an integral part of the client relationship building process and establishes a strong communication system with your clients, whether they’re existing or potential.
The 3-Step Process to Seamless Communication
CallHippo’s virtual phone systems are easy-to-understand and implement, thereby reducing the technical gap that arises from handling complex systems. To kick start the system, you need to execute three simple steps:
Step 1: Buy numbers of 50+ countries around the world.
Step 2: Add multiple users on the same number (This helps address support queries effectively).
Step 3: Start making and receiving calls from across the globe.
A virtual phone system will help you to manage your business in a smooth way. Whether it’s simplifying staff training, maintaining quality standards, defining your work hours, or defining your time zone – VoIP Phone Systems cater to all kinds of needs, remote or otherwise. Additionally, it adheres to the go “glocal” philosophy seamlessly, a multi-cultural crew addressing universal clients needs under a single brand umbrella.