We are living in a hyper-digitalized world where technology has eroded every aspect of life. Virtual phone systems are now a huge part of daily corporate communications and new features in VoIP platforms have certainly made task management simple and structured.
Virtual phone numbers are a massive business asset. It is hence no surprise that the global VoIP market is expected to reach a peak of $136.76 billion in the year 2020. This unprecedented growth highlights that investing top cloud-based phone system providers such as CallHippo is an absolute necessity for any growing organization!
Innovative new features in VoIP solutions ensure team collaboration, data sharing, and apex HD audio quality. Facilities such as call queuing system and conference calling promote higher productivity and output. The novel call transfer feature in VoIP products lets team members step out of the physical office premises in peace, knowing that they will not miss out or lose any important opportunities.
Top cloud-based phone system providers offer credible service, and also provide comprehensive after-sales support to organizations. Custom made virtual phone systems are the best way to save up to 75% on their phone bills as they are highly affordable and cost-effective in the long run. In fact, if your business is operating in overseas markets, getting virtual phone numbers is the ideal platform to enhance brand recognition and presence amongst local customers. Your global clients feel delighted by continuous two-way communication and remain engaged with your organization in the long run.
Various new features in VoIP systems have forged a revolution in the telecommunications sector. Facilities such as call transfer feature in VoIP solutions makes sure that valued customers do not have to wait endlessly, as they can be instantly be given superior quality customer support by available team members.
We have entered in 2019 with a bang, and there are many exciting new features in VoIP software tools. Most top cloud-based phone system providers such as CallHippo provide corporate communication offerings that are customized and have a wide array of sophisticated features. Here are some of the top 5 features of virtual phone systems in 2019:
A customer is a king in today’s competitive market, and this means that organizations need to up their communication game to stay connected with their esteemed clients. One of the most beneficial new features in VoIP tools is call transfer – it makes sure that important phone calls can be forwarded to any mobile, personal or landline number immediately. Customers do not have to worry about not being able to contact support staff members as they are redirected to an available line. Call transfer enhances accessibility round the clock, and ensures that team members can attend calls even on the move!
Video Call Conference:
Organizations need employees to communicate with partners, clients, customers and stakeholders who may be scattered in different geographic locations. Conference calling feature in most virtual phone systems seamlessly connects team members in the real-time so that they can collaborate on work-related issues. Video call conferencing enables employees to communicate face-to-face, and make informed decisions for the betterment of the company. Conference calling is a highly advantageous feature as it increases availability, and eliminates physical distances by ensuring maximum connectivity.
One of the most novel new features in VoIP systems, call queuing system is very popular amongst organizations with a large customer base. It streamlines callers to place them in an automated queue so that they can be attended by available support staff at the earliest. Call queuing systems can also play personalized greetings and music for clients to hold their interest while they wait for speedy service. There is no doubt that an effective call queuing system is the key to providing flexible and proactive support to valued customers. It is the best way to deal with heavy call traffic and keeps customers satisfied through fast-paced service.
Interactive Voice Response
Most cloud-based phone system providers include interactive voice response as a premium facility in their virtual phone system platforms. This facility largely reduces dependency on manual staff as automated voice menus can help customers direct themselves to required departments or extension numbers. Clients do not have to wait for working hours to get in touch with your organization – automated voice response makes sure that there is no delay in providing excellent support to customers. Companies do not need to invest in a front-desk telephone receptionist as interactive voice response is a user-friendly option that helps customers solve all their problems at any time of the day.
A common facility that is now provided by most top cloud-based phone system service providers call barging allows a third party to overhear conversations and enter a two-way call if required. Call barging is a highly useful feature in virtual phone numbers as it enables managers to be aware of the service being provided to clients. Training new support team representative is super easy through call barging, and managers are able to provide an exception call experience to loyal customers too. It is indeed one of the best features in virtual phone systems, especially for organizations that deal with a large volume of daily customer calls.
Virtual telephony is definitely the latest buzzword in the business world. The various new features in VoIP tools in 2019 have indeed opened up a world of opportunities to organizations all over the globe. Investing in a credible service provider can help your organization accrue amazing benefits and enjoy a customized communication plan to suit your business model.
So whether a start-up, small-medium enterprise or a large-scale giant corporation, virtual phone numbers have something dynamic and radical to offer! Not only will your communication practices remain structured, but your organization will also save some big bucks through economically priced calling plans. A quick way to boost your vital profitability parameters, investing in a virtual phone system is definitely the quickest way to climb up the ladder of success.
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