Top 10 Best Help Desk Software In 2022 | CallHippo Help Desk Software comparison

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Paras Kela

Senior Writer: Paras Kela

green tickReading Time: 11 Minutes
green tickPublished : January 5, 2022

With customer happiness becoming one of the most critical factors in business success, more and more companies are looking for ways to improve customer communication by employing advanced tools and technologies.

Fortunately, we now have a diverse set of call center tools and technologies to choose from, including VoIP software, Automatic Call Distribution (ACD) software, Customer Relationship Management (CRM) software, Data Handlers, Power Dialers, Call Recording Software, and Help Desk Software, among others.

However, since each organization has its own unique requirements and goals, it is critical that you select the best solutions capable of meeting your business objectives.

Best Help Desk Software In 2022

In this blog, we will examine and compare the top 10 best help desk software in 2022. We will evaluate every aspect, analyze their features, compare their pricing plans, and find out how they may benefit the business.

So, without further ado, let’s get started!

Top 10 Best Help Desk Software In 2022

Following are the top 10 help desk software in 2022. Each one has its own set of features, several pricing options, multiple channels for customer support, and is tailored to specific business types and industries. Let’s take a closer look at each one to understand them better.

Best Help Desk Software #1: HappyFox

CallHippo integration with HappyFox

HappyFox is a reliable customer support and help desk software solution that is designed to revolutionize the way customer care teams and support agents organize and handle tickets while helping customers. This ticketing system software has a number of advanced features that allow you to manage all inbound requests in a centralized ticketing system, as well as develop your own custom fields, workflows, and customize the support experience.

Moreover, HappyFox enables enterprises to evaluate help desk data and team performance. This eventually allows you to develop a solid action plan to avoid any future risk or to steer the process in the right direction. Overall, with a powerful support ticket management system, self-service knowledge base, and community forums, HappyFox eliminates chaos and brings order to your support process.

HappyFox Features:

    • Easy-to-use ticketing tool
    • Online knowledge base
    • Omnichannel support
    • AI-powered chatbots
    • Ticket auto-assignment
    • Service Level Agreements (SLA)
    • In-depth reporting
    • Help desk customization

Platform Support: Web-based, iOS, Android

HappyFox Free Trial: Provides a 14-day free trial. 

HappyFox Pricing: HappyFox provides several pricing options based on the number of agents and team type. HappyFox’s four key packages are as follows:

    • Mighty Plan: $39 per agent per month
    • Fantastic Plan: $59 per agent per month
    • Enterprise Plan: $79 per agent per month
    • Enterprise Plus Plan: $99 per agent per month

HappyFox is Ideal For: Small Business, Medium Business, Enterprise

Best Help Desk Software #2: Freshdesk

CallHippo integration with Freshdesk

Freshdesk is SaaS-based help desk software that enables businesses to have more meaningful discussions with their customers every day, across every channel. Companies may use this IT help desk solution to streamline every experience and put customers back in control by providing the support they expect through their preferred channel.

Moreover, this software for helpdesk provides greater context and automation to agents, allowing them to understand customer needs and recommend the next-best-action proactively.

Also, Freshdesk’s advanced array of tools saves time and eliminates repetitive processes. Besides, by incorporating a blend of conversational experiences such as live-chat, web, mobile, and phone, firms can delight customers by offering seamless transitions at any point in their journey.

Freshdesk Features:

    • SLA management
    • Agent collision detection
    • Canned responses
    • Support across channels (Social media, Email, WhatsApp, Website, Phone)
    • Scheduling dashboard
    • Intelligent ticket assignment
    • AI-powered chatbot
    • Custom and curated reports

Platform Support: Web-based, iOS, Android

Freshdesk Free Trial: Provides a 21-day free trial.

Freshdesk Pricing:  Freshdesk ticketing software offers two sets of pricing plans: one for the support desk and one for the omnichannel. In addition, the support desk product is available in four distinct pricing options, as follows:

    • Free Plan: $0 | Unlimited agents | Encompasses basic functionalities
    • Growth Plan: $16 per agent per month
    • Pro Plan: $58 per agent per month
    • Enterprise Plan: $76.5 per agent per month

Freshdesk is Ideal For: Small Business, Medium Business, Enterprise

Best Help Desk Software #3: Zendesk

CallHippo integration with Zendesk

Zendesk is an all-in-one, cloud-based customer service ticket system that can address the diverse needs of a wide range of organizations of all sorts and scales.

The solution is simple to use and includes several advanced and innovative features that considerably help customer support agents improve their operations and provide the best customer service possible. For example, the Zendesk Support package collects all client interactions in a single dynamic interface to facilitate seamless resolution.

Moreover, Zendesk’s SaaS approach allows you to administer it as an end-to-end platform, structuring a help desk, call center, live chat, community portal, and knowledge base modules. Or, you can begin with the main support application and gradually expand your support system as your business grows.

Zendesk Features:

    • Real-time updates
    • Agent collaboration
    • SLA management
    • Powerful reporting and advanced analytics
    • Screencasting
    • Multichannel support (Phone, Chat, Email, Social Media)
    • Community Forums
    • Flexible ticket management

Platform Support: Web-based, iOS, Android

Zendesk Free Trial: Provides a 14-day free trial.

Zendesk Pricing:  Zendesk offers quite an extensive range of customized pricing plans based on the services you choose. Visit the website to look at their packages.

Zendesk is Ideal For:  Small Business, Medium Business, Enterprise

Best Help Desk Software #4: Front

CallHippo integration with Front

The Front is help desk software that allows you to manage customer support without using ticket numbers, ensuring that each customer receives a personalized response. With this help desk application, you can collect and save all your communications or customer interactions in a consolidated inbox, including your support and sales emails, chat, text messages, and notifications from Facebook Messenger and Twitter.

Additionally, this top service desk software integrates seamlessly with various popular business tools and services, including Salesforce, Nicereply, GitHub, and 60+ other apps, making communication more reactive, timely, and organized. Also, Front’s analytics can be used to assess team and individual performance, track response metrics, and gather customer insights.

Front Features:

    • Customized workflows
    • Personalized customer support
    • Collaborative workspace
    • Integration with multiple business apps
    • Real-time analytics
    • Native iOS, Android Apps
    • Activity audit and tracking
    • Auto reminders

Platform Support: Web-based, iOS, Android

Front Free Trial: Provides a 7-day free trial.

Front Pricing:  Front help desk software is available in three different packages as follows:

  • Starter Plan: $19 per person per month. Ideal for growing businesses with under 10 teammates that need a shared view of conversations
  • Prime Plan: $49 per person per month. Ideal for small teams looking to scale and optimize their customer communication.
  • Enterprise Plan: Customized pricing based on the services and features you choose. Ideal for sophisticated organizations that require streamlined administration and centralized controls.

Front is Ideal For: Small Business, Medium Business, Enterprise

Best Help Desk Software #5: Intercom

CallHippo integration with Intercom

Intercom is a Customer Communications and IT helpdesk ticketing system that helps organizations improve customer relationships by providing personalized, messenger-based experiences throughout the customer journey. The software uses behavioral targeting and user intelligence to provide companies with valuable insights, allowing them to understand better and improve customer communication while also providing tailored service.

Another significant advantage of Intercom online support ticket system is its ability to generate leads. In addition, the software also qualifies leads besides ensuring that Salesforce is kept up to date while routing leads to the appropriate agent. This results in faster lead conversion and allows the sales team to engage leads in real-time.

Intercom Features:

    • User event tracking
    • Personalized reply templates
    • Behavior triggered message
    • Real-time updates
    • Audience segmentation
    • Email campaign creation
    • A/B testing
    • Key message grouping

Platform Support: Web-based, iOS, Android

Intercom Free Trial: Provides a 14-day free trial.

Intercom Pricing: Intercom help desk provides four pricing plans: two for basic chat and messaging and two for automation and messaging at scale.

    • Start Plan: $59 per month | 1 User
    • Grow Plan: $119 per month | 5 Users
    • Accelerate Plan: $449 per month | 10 Users
    • Scale Plan: $999 per month | 10 Users

Intercom is Ideal For: Small Business, Medium Business

Best Help Desk Software #6: EngageBay

CallHippo Integration with EngageBay

EngageBay is a unified help desk software for companies of all sizes, including startups, small businesses, medium businesses, and enterprises. This online support ticket system centralizes data and customer communications from all teams, including sales, marketing, and service, into a single package, providing a unified repository that eliminates data duplication and improves data accuracy.

Moreover, this powerful ticketing tool enables you to conduct lead generation, business automation, email marketing, and optimize landing pages all in one place. Also, EngageBay provides organizations with a holistic view of their customers, allowing them to better understand their customers by gaining insights into customer behavior, trends, and wants.

In a nutshell, EngageBay’s robust ticketing features enable you to address and resolve all customer complaints as quickly as possible, keeping customers happy and a retention rate high.

EngageBay Features:

    • Appointment scheduling
    • Email marketing
    • 360-degree customer view
    • Multi-ticketing groups
    • Help desk automation
    • Service level agreements
    • Ticket labeling
    • Intelligent workflows

Platform Support: Web-based, iOS, Android

EngageBay Free Trial: Provides a 14-day free trial.

EngageBay Pricing: EngageBay offers a variety of price options based on the services and products you select. Their four services are All-in-one, Marketing, CRM & Sales Bay, and Service Bay. Visit the website to get the customized package.

EngageBay is Ideal For: Small Business, Medium Business

Best Help Desk Software #7: Groove

CallHippo integration with Groove

Groove is a simple and one of the best help desk software for small businesses used by thousands of small businesses. The solution provides a rich set of innovative features that organizations require to assist customers without adding unnecessary complexity.

For example, the Groove responses or emails appear and feel like a regular email to your customers. Also, Groove’s easy automations, including routing, labeling, and automated responses, save you time right away.

Moreover, Groove’s Knowledge Base reduces the load on your inbox by providing self-service 24/7. Furthermore, their interactive widget allows you to display it on every page of your website. In addition, this ticketing system software offers a one-click integration solution that will enable you to add the most common tools like Twitter, Facebook, Shopify, Mailchimp, Slack, and others.

Groove Features:

    • Sales automation
    • Real-time insights
    • Personalized emails
    • Auto-call logging
    • Campaign automation
    • Efficient team collaboration
    • Custom data collection
    • Lead coverage
    • Two-way Salesforce integration

Platform Support: Web-based, iOS, Android

Groove Free Trial: Provides a 15-day free trial.

Groove Pricing: Groove help desk software is available in three different packages as follows:

    • Standard Plan: $20 per user per month
    • Pro Plan: $35 per user per month
    • Company Plan: It has a customized cost based on the client’s requirements and services they choose. For a customized plan, contact the Groove sales team.

Groove is Ideal For: Small Business, Medium Business

Best Help Desk Software #8: Klaus

CallHippo integration with Klaus

Klaus is cloud-based help desk software that improves the quality of every customer conversation. This AI-powered ticketing tool enables you to enhance the tone of the discussion and give exactly what the customer wants. Additionally, you can use this IT help desk solution to automate and scale your QA process, as well as cover 100% of your conversations with sentiment and complexity scores.

The software also combines CSAT (Customer Satisfaction) and IQS (Internal Quality Score) to provide a holistic overview of customer satisfaction and service level.

Moreover, the customized and curated reports allow you to identify flaws in your process or workflow and take the required steps to improve it. Furthermore, the Klaus dashboard gives real-time data and trends that assist you in determining how well your team is performing and what measures are required to boost performance or productivity even further. Overall, Klaus is one of the best support desk software for small to medium-sized enterprises.

Klaus Features:

    • Complaint alerts and escalation
    • Call center management
    • Performance metrics
    • Self-service portal
    • Survey and feedback
    • AI-powered quality assurance
    • Dynamic scorecards
    • Conversation sentiment analysis
    • Internal quality score tracking

Platform Support: Web-based, iOS, Android

Klaus Free Trial: Provides a 7-day free trial.

Klaus Pricing: Klaus has no pre-designed pricing packages. It only provides customized plans based on your requirements and the services you choose. Contact Klaus’s sales team to get tailored pricing.

Klaus is Ideal For: Small Business, Medium Business

Best Help Desk Software #9: Help Scout

CallHippo integration with Help Scout

Help Scout is a well-known, sophisticated help desk software for small to mid-sized organizations and startups. This customer service ticketing system includes a range of support tools, automation features, and 50+ integrations that allow your company to scale resources in accordance with the growth curve.

Also, the advanced features for collaboration, organization, and automation enable your team and agents to manage customers reaching you via various channels, including email, live chat, or help center.

Another standout feature of Help Scout ticket management system is its ability to integrate with a wide range of business apps and services, which is quite decent than most of the similar solutions offer. This will eventually improve performance and boost customer happiness and retention. Overall, Help Scout can be an excellent help desk ticket system software for firms looking to provide quality customer service.

Help Scout Features:

    • Shared inbox
    • Knowledge base
    • Customer Management
    • Real-time data at your fingertips
    • Automate repetitive tasks
    • Integration with numerous business apps
    • Live chat software
    • On-demand scalability

Platform Support: Web-based, iOS, Android

Help Scout Free Trial: Provides a 14-day free trial.

Help Scout Pricing: Help Scout has three pricing plans to offer as listed below:

    • Standard Plan: $25 per user per month
    • Plus Plan: $40 per user per month
    • Company Plan: Annual subscription only.

The costs listed above are for a monthly subscription. However, if you subscribe annually, you will receive a discount of up to 20% on all packages. So, for an annual package, the Standard plan will cost $20 per user per month, the Plus plan will cost $35 per user per month, and the Company plan will cost $60 per user per month.

Help Scout is Ideal For: Small Business, Medium Business

Best Help Desk Software #10: Gorgias

CallHippo integration with Gorgias

Gorgias is an ecommerce help desk online support ticket system that claims to make customer service a profit center. This software for help desk lets you consolidate all of your support tickets in one location and edit orders, modify subscriptions, and refund payments without leaving your help desk.

Gorgias’ sophisticated features also allow you to track all sales generated by support agents via text messages, social media responses, and live chat chats on your website.

The ticketing tool is available for three major ecommerce builder platforms: Shopify, Magento, and BigCommerce. Moreover, it provides quite user-friendly dashboards that allow you to monitor customer activities as well as agent performance in real-time, allowing you to take the necessary actions to improve sales and customer satisfaction.

Gorgias Features:

    • Live chat and chat campaigns
    • Satisfaction survey
    • Macros and rules
    • Revenue statistics
    • Social media platform integration
    • Omnichannel support
    • help desk customization
    • SLA management

Platform Support: Web-based, iOS, Android

Gorgias Free Trial: Provides a 14-day free trial.

Gorgias Pricing: Gorgias offers four different pricing plans to their customers, as listed below:

    • Basic Plan: $60 per month for 350 monthly tickets
    • Pro Plan: $300 per month for 2000 monthly tickets
    • Advanced Plan: $750 per month for 5000 monthly tickets
    • Enterprise Plan: Customized pricing based on the ticket volume of more than 5000.

Gorgias is Ideal For: Small Business, Medium Business

These are the top 10 best help desk ticket software in 2022 that you must consider before buying one. However, before making a final decision, carefully look at all of the information shared above, such as its features, platforms supported, free trial duration, pricing, and other technical and non-technical aspects.

For a more in-depth examination of their features and offerings, visit their official website. Also, if the company offers a free trial, you must take advantage of it.

The Bottom Line: Each help desk software is tailored to individual business requirements and has a unique set of functions. For this reason, before making a decision, you should extensively examine the technical and non-technical features of each of the 10 help desk applications options listed above. Also, make sure that the help desk tool you select is compatible with your company’s goals and ultimate long-term vision. In addition, we recommend that you prioritize features and other technical elements over cost. After all, selecting the wrong tool will cause more harm than benefit to your firm.

 

Updated : February 25, 2022

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