Published : December 19, 2022Voice over Internet Protocol (VoIP) is a technology That allows you to make phone calls using the internet instead of a traditional phone. Being virtual, VoIP calling apps have many advantages over traditional phone systems. These advantages make VoIP applications popular with businesses.
VoIP as a service has been around for many years, but the last few years have seen a massive growth in the demand for VoIP services. The pandemic changed how businesses operate, leading to a surge in demand for VoIP calling apps.
Currently, many VoIP phone apps in the market provide various features at different prices. Here’s our list of the 12 best VoIP apps for 2023.
But before we discuss the VoIP apps, their features, pros & cons, and pricing, let us look at why businesses are using VoIP apps.
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After extensive research and analysis, we have curated a list of VoIP apps for businesses. These softwares are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from SoftwareSuggest, G2, and Capterra. Our aim is to assist businesses in identifying the most suitable software to streamline their operations.
Top 4 Reasons Businesses Are Using VoIP Apps
VoIP apps can benefit businesses in many ways. Here are the top 4 reasons businesses are increasingly using telephony apps:
A ) Communicate Without Paying a Huge Bill
VoIP is one of the most cost-effective means of telephony. VoIP calling apps can be downloaded for free. Therefore, they cost less than traditional telephony systems, which need large investments in hardware. VoIP app is more cost-effective in the short-term (installation) as well as the long-term (running costs).
B ) Stay Connected On-the-Go
One of the best features of VoIP telephony apps is that they don’t bind you to your office desk. Instead, you can make and receive important business calls on a business trip or in your car. You can access VoIP phone apps on your computer, mobile phone, or desk phone.
C ) Have Better Accessibility
VoIP calling apps have several helpful features that streamline your business communication. For example, the best VoIP apps can pull customer data from CRM, automate certain communication processes, or integrate with pre-existing communication software.
D ) Highly Scalable
VoIP systems don’t need physical space. They run on wireless, and all operations occur in the cloud. So, VoIP apps are highly scalable. You can add more numbers without the hassle of installing hardware or acquiring physical space.
"It is not feasible for businesses to conduct business operations in just one location. Every business needs to expand and evolve to gain a competitive advantage. There are many cost-effective ways to expand business effectively in different locations. One of the best ways is through a VoIP provider, As VoIP apps are easy to integrate and offer advanced functionalities that streamline business operations."
Comparison Table of Most Popular VoIP Calling App
Here’s a quick comparison of our top 5 picks for the best VoIP calling apps. You can compare these 5 apps and select the best one for your business.
Detailed information for each app is provided after the comparison table.
| Brand Name | Rating | Key Features | Pricing |
|---|---|---|---|
| Dialpad | Text, audio, and video calling Speech analytics Caller ID Mobile app and desktop app IVR systems | Standard: $15 per user per month Pro: $25 per user per month Enterprise: Contact sales | |
| CallHippo | Call forwarding Call recording Voicemail Text messaging | Basic: $0 Bronze: $16 /month Silver: $24 /month Platinum: $40 /month | |
| Openphone | Call Recording Call Conference Call Routing Auto-attendant | Standard: $13 per user per month Premium: $20 per user per month Enterprise: Price on request | |
| RingCentral | Business phone or toll-free numbers Unlimited calling within the US and Canada Business SMS IVR | Core: $20 per user/month Advanced: $25 per user/month Ultra: $35 per user/month | |
| Nextiva | Auto attendant Hold music Mobile app and desktop app Video conferencing Audio-only conferencing Advanced IVR systems Caller ID | Essentials: $18.95 monthly Professional: $22.95 monthly Enterprise: $32.95 monthly |
12 Best US VoIP Apps for Every Business
Here’s our list of the 12 best VoIP apps for businesses in 2023:
1 ) Dialpad
Dialpad is the best VoIP calling app if you are looking for an integrated and intelligent platform.
The most prominent feature of Dialpad is Dialpar AI, which offers natural language processing and also has built-in speech recognition.
Its best is artificial intelligence, Dialpad Ai. Dialpad Ai has built-in speech recognition and natural language processing.
It can recognize action items during meetings and send a meeting summary email to all attendees. It can even integrate with customer support or sales team to make their work easier.
Key Features
- Integrations with Google Workspace, Office 365 integrations, and others
- Conference calls and meetings with screen sharing
- Toggle between devices – desktop, mobile phone, or web browser
- IVR facility
- Call recording
Pros
- Excellent call quality
- Easy setup
- Analytics of calls and meetings
- Call, meeting, and voicemail transcripts with high accuracy
Cons
- Some features are available only with an upgrade
- You have to pay for toll-free numbers even with an upgrade
- International messaging and fax are available only for the US and Canada
Pricing
- Standard: $15 per user per month billed annually
- Pro: $25 per user per month billed annually
- Enterprise: Price on request
2 ) CallHippo
CallHippo is a cloud-based VoIP calling system that serves businesses in 2 ways: Call Center Solution and Office Phone System.
One of the best VoIP apps today, it has several features to help businesses communicate internally and run an efficient call center to serve customers. These features include smart call forwarding, call transfer, call conference, call barging, call queuing, and recording.
Overall, CallHippo is the best and most recommended VoIP provider.
It also comes with a free trial for ten days!
Key Features
- Local and toll-free numbers for over 50 countries
- Integrated with 85+ third-party applications
- Serves businesses in 2 different ways
- Real-time call status reporting
- Call analytics on support performance, call loads, call quality, missed calls, and other data
Pros
- Unique gamification feature to keep sales reps engaged and appreciated
- Affordable pricing plans
- Unique zero rental plan
- Number masking to protect caller privacy
Cons
- The interface can be made more user-friendly
Pricing
- Call Center Solution
- Basic: $0 Free trial (pay for number only)
- Bronze: $16 per user per month
- Silver: $24 per user per month
- Platinum: $40 per user per month
- Office Phone System
- Starter: $30 per user per month billed annually
- Professional: $38 per user per month billed annually
- Ultimate: $42 per user per month billed annually
3 ) OpenPhone
OpenPhone is the best VOIP app for android for new and growing businesses. It has features that have been developed keeping individuals, startups, and small businesses in mind.
This app allows you unlimited phone calls and messaging (SMS and MMS). You also have access to features like scheduled messaging, auto-reply, and snippets/canned replies that help to make your growing business more efficient.
It even comes with a free 7-day trial!
Key Features
- Group messaging and shared phone numbers
- Call recording and forwarding
- Advanced IVR facility (auto-attendant)
- Voicemail transcriptions
- Integrations with email, CRM software, Slack, and Zapier
Pros
- Affordable pricing
- Highly responsive customer service
- Can be used on any device – Windows, Android, Mac, or iOS
- New features added regularly
Cons
- A few instances of service outages
- Issues with porting numbers from other VoIP services
- Unlimited calls and messages only within the US, Canada, and North American toll-free numbers
Pricing
- Standard: $13 per user per month billed annually
- Premium: $20 per user per month billed annually
- Enterprise: Price on request
4 ) RingCentral
RingCentral is the world’s leading business cloud phone system. It is an excellent VoIP application for enterprises, startups, and small businesses.
This mobile VoIP app also provides international calling. It supports 45 countries, and its services are available in 18 languages. It has over 400K customers globally.
in 2023, RingCentral was named by Gartner as a Magic Quadrant™ Leader for UCaas, Worldwide for the 8th time in a row!
Key Features
- Integrations for Microsoft 365, Google Workspace, Slack, CRMs, and 100s of others
- Voicemail transcript
- Unlimited calling and SMS
- Provides analytics for calls in real-time
- Works on multiple devices like PC, Mac, Android, iOS, and web browser
Pros
- Customizable dashboards
- Extremely high uptime of 99.9999%
- High scalability with short VoIP installation times
- Innovations to improve services
Cons
- The advanced features can be difficult to use without an in-house IT expert
- Price is on the higher end
- The Base Plan can be used by teams of 20 or so only
Pricing
*Billed annually
- Essentials: $19.99 per user per month
- Standard: $27.99 per user per month
- Premium: $34.99 per user per month
- Ultimate: $49.99 per user per month
5 ) Nextiva
A highly popular service, Nextiva is one of the best VoIP apps for teams that primarily make local calls within the US.
It is an exceptional VoIP application with clients ranging from corporations to call centers to small businesses.
Its most important feature is Connected Communications, which provides actionable insights into customer interactions in real-time. US News has voted it the best business phone system three times in a row.
Key Features
- Provides unlimited voice and video calls
- Integrations with Microsoft Teams, Salesforce, and Zendesk
- A virtual receptionist menu or voicemail box with multiple complimentary greetings
- Voicemail transcription
- Automatic call routing and auto-attendant
Pros
- Highest number of toll-free minutes
- Unlimited internet fax and text messaging
- Combines multiple functions in the same tool
- Customer feedback tracking and analytics services
Cons
- Pricing is not transparent with variations due to the number of users
- Critical features like SMS, video conferencing, and integrations require expensive upgrades
- Not available in countries besides the US
Pricing
- Essential: $21.95 per user per month billed annually
- Professional: $26.95 per user per month billed annually
- Enterprise: $36.95 per user per month billed annually
6 ) Skype
Skype is one of the best-known and pioneering VoIP phone apps globally. Even before the pandemic drove businesses to Work from Home and dependence on VoIP calling apps, Skype was an established name.
Skype has been popular for making personal calls. But it is also a great VoIP app for startups and solo entrepreneurs because of its free calling and texting features.
Recently, it has tied up with Bing to provide high-quality background images during calls.
Key Features
- Unlimited free calling across multiple countries
- Video calls, voice calls, and SMS through a single app
- Local numbers available in 25 countries/regions
- Up to 100 participants in a single call
- Industry-standard personal encryption for privacy and security
Pros
- Highly affordable pricing
- Skype to phone calls
- Can be used on mobile devices, tablets, Alexa, Xbox, and web browsers
- Live subtitles
Cons
- Lacks some of the latest features that other VoIP mobile apps have
- Free calls only to users who have Skype
- Does not allow MMS
Pricing
- Basic subscription and Skype to Skype calling: Free
- Skype to phone calling: Prices are based on the country to which you are calling
- $3.53 per month for 2,000 minutes for the US, Guam, and Puerto Rico.
- $9.43 per month for 800 minutes for India
- $8.25 per month for 2,000 minutes for North America
- $8.25 per month for 400 minutes for the Netherlands
- $8.25 per month for 1,000 minutes for China
7 ) Viber
Viber is a globally popular free VoIP app. Currently, more than 190 countries use Viber for messaging and VoIP calling.
It is one of the simplest VoIP mobile apps in the market and is more commonly used for personal communication rather than business communication.
Because it provides free calling and messaging, it is a great tool for solopreneurs and small startups. Even large corporations are now using Viber as a marketing tool to reach customers easily.
Key Features
- Free unlimited voice and video calling, even internationally
- Group chats and calls
- File sharing
- Several security features like disappearing messages, hidden numbers, and such
- Payment for some features
Pros
- Can make calls from any device – Linux, Windows, Mac, Android, and iOS
- No need to keep the mobile app connected to access the desktop app
- Highly user-friendly
- Easy to set up and navigate
Cons
- No business-oriented features like analytics or voicemail transcription
- Overall limited functionality
- Lack of options for customizing the look and feel of the interface
Pricing
- Basic subscription and calling: Free
- International calls via Viber Out: Pricing is based on the country to which you are calling
- Australia: starting from 2.1? per minute
- Canada: starting from 0.9 ? per minute
- India: starting from 1.5 ? per minute
- Mexico: starting from 1.2 ? per minute
- USA: starting from 1.9 ? per minute
8 ) Zoiper
Zoiper is a VoIP application that offers you a free version as well as a paid version. Moreover, you can call via a SIP provider or a PBX provider.
Unlike most VoIP mobile apps, Zoiper does not offer monthly subscription plans. Instead, it charges you a one-time fee for its license when you subscribe. Any updates or add-ons also get charged.
If you only need voice calls, Zoiper is a great option because of its lifetime subscription.
Key Features
- High speed
- Offers IAX and Bluetooth support
- Contact list management
- Bring Your Own Device (BYOD) facility
- Access to business-friendly features like call transfer and call waiting through Zoiper Gold
Pros
- Can make calls from any device – Linux, Windows, Mac, Android, and iOS
- Free calls between Zoiper users
- Encryption for calls, video, and text communications
- Integrations with CRMs, Outlook, and Thunderbird plugins
Cons
- The user interface can be improved
- Does not have many of the latest features of VoIP mobile apps
- Pricing can be confusing
Pricing
- The current version is Zoiper 5 Pro, priced at €49.95
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9 ) Ooma
Ooma Office, the base plan of Ooma, offers VoIP solutions for businesses, both large and small. It also provides Plain Old Telephone Service (POTS) line replacement services for homes and businesses through Ooma AirDial™.
It has helpful voice-calling features like call recording, virtual receptionist, and voice-to-text transcription.
For its VoIP solutions, Ooma offers hardware options as well as desktop or mobile apps at budget-friendly prices, which makes it a hit with small businesses and solopreneurs.
Key Features
- Mobile app for calling
- Call logs and forwarding
- A virtual fax number
- Voicemail
- Desk-to-desk calling
Pros
- Free toll-free and local numbers
- Low cost international calls
- Working tools like call queuing, hot desking, and call parking
- Easy to set up
Cons
- Desktop app and videoconferencing are available only on Ooma Office Pro
- Most essential features come only with an upgrade
- Charge for voicemail
Pricing
- Essentials: $19.95 per user per month
- Pro: $24.95 per user per month
- Pro Plus: $29.95 per user per month
10 ) Grasshopper
Grasshopper is one of the best VoIP apps for small businesses because it comes with several helpful features at a low cost.
One of the interesting things about Grasshopper is that it offers all its features on all its plans and charges per line rather than per user.
This means that a small business can opt for the base plan, which has one line and three extensions, and get all Grasshopper features.
Key Features
- Voice calls and messages
- Works on both mobile phones and desktop
- Call forwarding and transfers
- Voicemail and voicemail transcriptions
- IVR facility
Pros
- Unlimited calls and messages in the US and Canada
- Easy to set up
- BYOD facility
- Auto-texting missed call numbers
- 24/7 customer support via phone, email, chat, Twitter, and even Facebook
Cons
- Several essential and advanced features are missing
- Few integration options compared to other VoIP mobile apps
- Available only in the US and Canada
Pricing
- Solo (1 number, 3 extensions): $26 per user per month billed annually
- Partner (3 numbers, 6 extensions): $44 per user per month billed annually
- Small Business (5 numbers, unlimited extensions): $80 per user per month billed annually
You May Also Read : Top 10 Internet Calling Apps for Making Phone Calls Online in 2023
11 ) Aircall
One of the newer players in the industry, Aircall is the best voip app for call centers.
It offers WiFi calling, video conferencing, and unlimited international calls, which makes it attractive for call centers and customer-centric businesses.
A cloud-based VoIP app or desk phone, Aircall provides its users with the convenience of a large network without investing in hardware. It also allows seamless connectivity between team members working remotely.
Key Features
- Call recording
- IVR facility and voicemail
- Integrations with CRMs, productivity apps, and AI & transcription apps
- Monitoring of individual and team metrics in real time
- Skill-based routing and live call monitoring
Pros
- Easy expansion since no hardware is needed
- Easy to set up and manage
- Dedicated account manager (with upgrade)
- Salesforce integration (with upgrade)
Cons
- High upfront costs, which small businesses can’t afford
- Some routing issues
- Advanced features require an upgrade
Pricing
- Essentials: $30 per user per month billed annually, 3 users minimum
- Professional: $50 per user per month billed annually, 3 users minimum
- Custom: Price on request, 10 users minimum
12 ) Google Voice
Google Voice is one of the simpler VoIP calling apps today. It is also one of the cheapest apps, which can be an advantage for solopreneurs and small startups.
Given the ease of use of Google apps, Google Voice is a great option as it shares these characteristics. It offers a personal version for individual use and a business version for professional use.
The business version comes with all the basic features needed by businesses of all sizes.
Key Features
- Voicemail transcriptions
- Desk phone support
- Works on multiple platforms like mobile phones, desk phones, or web browsers
- Call transfer and blocking
- Can be customized to fit business needs
Pros
- Unlimited domestic calls and text messages
- Integrations with Google Workspace, Calendar, and Google Meet
- Highly scalable due to easy setup
- Available in 14 countries
Cons
- No external integrations
- Hidden costs like a subscription for Google Workspace ($6 per month)
- Some essential features like toll-free numbers and automated replies are missing
Pricing
- Starter: $10 per user per month
- Standard: $20 per user per month
- Premier: $30 per user per month
You May Also Read : VoIP vs. SIP: What’s the Difference and Which is Best?
FAQs
What is a VoIP app?
A VoIP (Voice over Internet Protocol) app is an application that allows you to make domestic or international calls using the internet rather than a traditional telephone connection. Today’s VoIP services often have many more features like text messaging, video calling, or integrated communication tools.
Are VoIP Mobile apps reliable for business?
Yes, VoIP apps are reliable for business as they provide high quality voice and video calling facilities. In addition, the best VoIP calling apps have high uptimes, so you don’t have to worry about dropped calls. Beyond just calls and text messaging, several VoIP mobile apps offer advanced features to make business communication more efficient and effective.
Can I use my mobile phone as a VoIP phone?
Yes, you can use your mobile device as a VoIP phone. To do so, you will need to download and install the app that you want to use.
Updated : October 23, 2024
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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