12 Best US VoIP Apps for Businesses in 2024

Senior Writer: Supriya Bajaj

Published : December 19, 2022

With the rise of remote and hybrid work, having a reliable VoIP app is no longer just a perk—it’s a must-have tool for streamlined business communication.

VoIP apps allow you to make calls, send texts, and manage messages with ease, keeping your team connected and professional from anywhere.

In this blog, I’ll walk you through the top VoIP apps of 2024, each offering unique features, benefits, and potential drawbacks. Whether you’re looking to simplify client calls or improve team collaboration, this list will help you find the perfect VoIP app to fit your business’s communication needs. Let’s get started!

Did You Know?
According to recent surveys, companies using VoIP report an average savings of 30% on phone costs compared to traditional phone lines.

Top VoIP Apps of 2024

Editorial Note:

If you’re selecting a VoIP app for your business, I would suggeste you to focus on features that match your needs. For customer-focused teams, Dialpad’s AI analytics are great; CallHippo’s CRM integrations are seamless, and Zoom Phone offers strong video capabilities. Choose a platform that supports both your current workflow and future growth.

Let’s dive into the top VoIP solutions of 2024, breaking down each tool’s key features, advantages, and limitations. With this guide, you’ll be able to find the ideal VoIP fit for your business needs and communication goals.

1. CallHippo

CallHippo is a versatile VoIP solution designed to meet the needs of businesses of all sizes. With easy-to-use voice, SMS, and texting capabilities, CallHippo provides an efficient way to stay connected with clients worldwide. Known for its user-friendly design and powerful features, it supports seamless CRM integration, making it ideal for teams looking to improve communication and productivity. CallHippo’s global reach and reliable performance make it a top choice for any business.

Key Features

• AI voice bot
• Answering machine detection
• Smart DID routing
• CallHippo AI

Pros

• The quick and hassle-free setup process allows new users to get started smoothly.
• Effortless and seamless integrations with various CRM systems for enhanced workflow efficiency.
• Responsive and knowledgeable customer support team, providing timely assistance for all inquiries.

Cons

• Limited options for video conferencing, which may not suit video-reliant teams.
• Occasional connection delays in specific regions affect consistency for some users.

Pricing

• Basic: $0 per user per month
• Starter: $18 per user per month
• Professional: $30 per user per month
• Ultimate: $42 per user per month

2. RingCentral

RingCentral is a well-established VoIP provider renowned for its comprehensive communication solutions that extend beyond basic internet calling. Offering a wide range of tools for messaging, video conferencing, and collaboration, it caters to businesses needing a centralized platform for all their communication needs.

RingCentral’s robust, cloud-based infrastructure ensures reliable performance and scalability, making it a top choice for businesses of all sizes looking to streamline operations and improve team connectivity.

Key Features

• Team messaging
• Cloud PBX
• Video conferencing
• Auto-receptionist

Pros

• Extensive integrations with popular business tools, enhancing productivity and streamlined workflows.
• High-quality voice and video calls, ensuring clear communication for professional interactions.
• Reliable and user-friendly mobile app, ideal for seamless on-the-go communication.

Cons

• Slightly higher price point, which may not suit smaller business budgets.
• Complex initial setup process, which can be challenging for small business users.

Pricing

• Core: $20 per user per month
• Advanced: $25 per user per month
• Ultra: $35 per user per month

3. Zoom Phone

Zoom Phone extends Zoom’s well-regarded video conferencing platform to include robust VoIP services, making it an ideal choice for businesses already using Zoom for virtual meetings. Designed with HD voice quality and seamless integration with Zoom Meetings, Zoom Phone is tailored to enhance communication within a familiar ecosystem. The platform offers valuable tools such as call recording and call queuing, enabling teams to stay productive and connected across all communication channels.

Key Features

• One management portal
• Call recording
• Seamless integration with Zoom Meetings
• Call queuing

Pros

• Familiar interface for existing Zoom users, ensuring quick adoption and ease of use.
• Strong security features that prioritize data privacy and call encryption standards.
• Excellent scalability options, suitable for businesses of all sizes and needs.

Cons

• Limited features outside of the Zoom ecosystem, potentially restricting flexibility.
• Higher price points may be less accessible for smaller business budgets.

Pricing

• US & Canada metered: $10 per user per month
• US & Canada Unlimited: $15 per user per month
• Pro plus: $18.32 per user per month
• Business plus: $22.49 per user per month

4. Dialpad

Dialpad is an innovative VoIP solution designed with AI-driven features that enhance business communication, making it particularly valuable for sales and customer service teams. Offering real-time transcription and voice intelligence, Dialpad provides tools that support efficient and insightful interactions. The platform’s automated call routing and seamless integration with G Suite allow businesses to streamline workflows, maximize productivity, and maintain cohesive communication, all within an intuitive, user-friendly interface.

Key Features

• Real-time transcription
• Voice intelligence
• Automated call routing
• Seamless G Suite integration

Pros

• It has a mobile app that allows users to make calls through their mobile phones.
• Powerful AI-driven analytics, providing deep insights into call data and performance.
• Smart routing features help to receive incoming calls quickly and redirect them to the appropriate person.

Cons

• Limited availability in certain regions which may restrict global operations.
• Few options for customizing call management settings, limiting flexibility for users.

Pricing

• Standard: $15 per user per month
• Pro: $25 per user per month
• Enterprise: Contact sales for pricing

Author’s Advice:
For a VoIP app that aligns perfectly with your team’s daily tools, pick one with built-in integrations to simplify workflows and save time.

5. Nextiva

Nextiva is a reliable and flexible VoIP business phone system that offers a range of features designed to support businesses of all sizes. With unified communication tools for voice, messaging, and video, Nextiva provides an all-in-one platform that’s easily scalable as businesses grow.

Known for its user-friendly analytics dashboard and seamless mobile and desktop apps, Nextiva empowers teams to stay connected and collaborate effectively, making it a popular choice for companies looking for a robust VoIP solution.

Key Features

• Call recording
• Call pop
• Call analytics
• Mobile and desktop apps

Pros

• Exceptional scalability options make it ideal for both small and large businesses.
• High customer satisfaction rates due to reliable service and excellent support.
• User-friendly and intuitive analytics dashboard, simplifying performance tracking.

Cons

• Higher pricing tiers may not be ideal for businesses on a budget.
• Limited SMS capabilities, which may restrict messaging options for some users.

Pricing

• Digital: $20 per user per month
• Core: $30 per user per month
• Engage: $40 per user per month
• Power Suite: $60 per user per month

6. Grasshopper

Grasshopper is a straightforward and affordable VoIP service tailored to meet the needs of small businesses for VoIP calls. Focused on providing essential calling and texting functions, Grasshopper offers features like call forwarding, voicemail transcription, and custom greetings to create a professional communication experience.

With its virtual fax capabilities and easy setup, Grasshopper enables small teams to manage business calls efficiently without the complexity or high costs of more advanced systems.

Key Features

• Virtual fax
• Call forwarding
• Voicemail transcription
• Custom greetings

Pros

• Extremely easy to set up and use, ideal for small business teams.
• Affordable pricing structure, making it accessible for startups and smaller teams.
• Reliable for basic communication needs, ensuring consistent call quality and service.

Cons

• Limited integration options, which may restrict compatibility with other tools.
• Basic functionality lacks more advanced features needed for larger businesses.

Pricing

• Contact sales for pricing

7. Vonage

Vonage offers a versatile VoIP service that caters to businesses with diverse communication needs. Known for its advanced features, including HD voice and video quality, Vonage is ideal for teams requiring reliable video conferencing and seamless CRM integration.

It offers customizable call flows and call recording, creating an efficient and collaborative solution. Whether for small businesses or larger enterprises, Vonage is equipped to handle various communication demands.

Key Features

• Busy lamp field
• CRM integration
• Call recording
• Customizable call flows

Pros

• Flexible plans are available, accommodating the needs of businesses of all sizes.
• Simple CRM integration process, enhancing workflow efficiency.
• High-quality video calls ensure clear communication during virtual meetings and collaborations.

Cons

• Complex initial setups can be challenging, especially for less tech-savvy users.
• Entry-level plans may offer limited features, restricting functionality for some users.

Pricing

• Mobile: $13.99 per month per line
• Premium: $20.99 per month per line
• Advanced: $27.99 per month per line

8. 8×8

8×8 provides a comprehensive VoIP solution using internet protocol networks to make and receive calls that cater to large teams and businesses needing robust communication tools.

With features designed for voice, video, and contact center management, 8×8 is particularly well-suited for organizations that require seamless collaboration across multiple channels. Its omnichannel routing and unlimited calling across over 40 countries ensure that teams can communicate efficiently while call monitoring and instant messaging enhance productivity and support.

Key Features

• Omnichannel routing
• Call monitoring
• Media cold storage
• Voicemail with transcription

Pros

• Ideal for global teams, offering reliable connectivity across multiple countries.
• Extensive support resources are available, including guides, tutorials, and responsive customer service.
• Excellent contact center features enhance customer interactions and operational efficiency.

Cons

• Premium plans come with higher costs, which may challenge budget-conscious businesses.
• Limited reporting features may not provide sufficient insights for data-driven decision-making.

Pricing

• Contact sales for pricing

9. Ooma

Ooma is a popular VoIP provider that offers small businesses affordable and reliable communication services. Known for its straightforward features, Ooma includes calling and texting capabilities that meet the essential needs of growing teams.

With offerings like a virtual receptionist and call blocking, Ooma helps businesses maintain professionalism while managing communications efficiently. The easy number porting process further simplifies the transition for teams looking to switch to a more cost-effective VoIP solution.

Key Features

• Virtual receptionist
• Business texting
• Call blocking
• Number porting

Pros

• Affordable pricing plans make it an attractive option for small businesses.
• User-friendly interface that is easy to navigate for all team members.
• Reliable service quality ensures consistent performance for small teams and startups.

Cons

• Limited integration options may restrict functionality with other business tools.
• Basic analytics features might not provide comprehensive insights into call performance.

Pricing

• Basic: $0 per month
• Premier: $9.99 per month

10. Phone.com

Phone.com specializes in providing VoIP solutions specifically designed for small businesses, offering a range of flexible plans to suit different needs. With features like virtual extensions and video conferencing for up to 25 participants, Phone.com enables teams to communicate effectively while maintaining professionalism.

The platform also includes voicemail transcription and customizable call-handling rules, making it easier for businesses to manage their communications efficiently and improve customer interactions.

Key Features

• Virtual extensions
• Video conferencing
• Voicemail transcription
• Call handling rules

Pros

• Budget-friendly plans cater to the financial needs of small businesses.
• A quick and straightforward setup process ensures users can get started fast.
• Responsive and knowledgeable customer support helps resolve issues promptly and effectively.

Cons

• Limited video conferencing capabilities may not meet the needs of larger teams.
• Fewer advanced features compared to other VoIP providers, restricting functionality.

Pricing

• Basic user: $12.74 per month per user
• Plus user: $18.69 per month per user
• Pro user: $27.19 per month per user

11. Mitel

Mitel provides a robust VoIP solution designed for businesses that require comprehensive communication capabilities, particularly those with contact center needs. With features like unified communications and team collaboration tools, Mitel enables effective communication and collaboration across various channels. Its call routing and queue management capabilities enhance customer interactions, making it an ideal choice for mid-to-large businesses seeking a scalable and reliable VoIP system to support their operations.

Key Features

• Unified communications
• Team collaboration tools
• Call routing and queue management
• Business SMS

Pros

• Excellent choice for mid-to-large businesses needing advanced communication solutions.
• Scalable features cater to enterprise use, adapting as the business grows.
• Offers advanced call management options that improve customer service and efficiency.

Cons

• Higher costs associated with premium plans may deter smaller businesses.
• The complicated setup process can be challenging for new users to navigate.

Pricing

• Contact sales for pricing

12. Avaya

Avaya is renowned for delivering reliable and secure VoIP services tailored for businesses that prioritize both security and dependability. With robust features such as secure data encryption and cloud telephony, Avaya ensures that communications remain protected while providing seamless service.

Additionally, its business SMS capabilities and video conferencing options make it a comprehensive solution for organizations seeking advanced communication tools, particularly those in highly regulated industries.

Key Features

• Automatic call recording
• Analytics
• Business SMS and video conferencing
• Intelligent call routing

Pros

• Excellent security features that protect sensitive data during communications.
• Highly reliable service designed to meet the demands of enterprise-level needs.
• Advanced support options are available, offering assistance for complex issues and setups.

Cons

• High upfront costs may be a barrier for small to medium-sized businesses.
• Limited customization options could restrict user flexibility and personalization of the system.

Pricing

• Core: $20 per user per month
• Advanced: $25 per user per month
• Ultra: $35 per user per month

Why Choose VoIP?

VoIP services offer flexibility, cost savings, and advanced features that enhance the communication capabilities of any business. Here are some compelling reasons to consider VoIP for your team:

1. Cost Savings

VoIP apps for Android and iOS are known for their affordability. According to research, businesses that switch to VoIP can save up to 50% on communication expenses, particularly with international calls.

Many of the best VoIP providers, such as CallHippo, RingCentral and Nextiva, offer cost-effective packages with a variety of pricing tiers, allowing businesses to select plans that fit their budgets. By reducing costs associated with traditional phone systems, VoIP offers a cost-efficient solution that can enhance a business’s bottom line.

2. Scalability

VoIP systems offer unmatched scalability, making it easy to add or remove lines as your business grows. With traditional landlines, each new line often requires additional hardware and setup fees, but with VoIP, expansion is straightforward.

Platforms like 8×8 and Vonage make it easy to scale your communication infrastructure through their flexible, user-friendly systems, helping businesses remain agile without unnecessary complexity or cost

3. Flexibility

VoIP apps for iphone allow team members to stay connected whether they are in the office or on the go, even on a mobile device. Compatible with both mobile and desktop devices, these applications provide the freedom to communicate from anywhere, enhancing productivity and collaboration. This flexibility makes them essential for modern businesses that require seamless communication across various platforms.

4. Advanced Features

VoIP applications offer a range of advanced features that facilitate the different types of internet calling available for businesses. Beyond standard voice calls, these apps include call forwarding, power dialers, interactive voice response (IVR) systems, and sentiment analysis tools, all designed to improve workflow efficiency.

Smart DID routing, for instance, ensures incoming calls are directed according to user-defined settings. By investing in the right VoIP solution, businesses can leverage the full potential of modern communication technology to stay connected and competitive.

Suggested Read : 10 Best VoIP Apps for iPhone

Boost Your Business with CallHippo

CallHippo stands out for its easy setup, excellent customer service, and powerful CRM integration. With features like Seamless CRM Integration and AI-Powered Call Analytics, it’s designed to help businesses boost productivity and customer satisfaction.

1. Seamless CRM Integration

CallHippo offers seamless integration with popular CRM systems, allowing businesses to synchronize their communication efforts effortlessly. This integration means that all customer interactions—whether through calls, texts, or emails—are automatically logged into the CRM.

As a result, teams can access important customer data quickly, enabling more personalized interactions and improved relationship management. With this functionality, businesses can streamline their processes, enhance collaboration, and ultimately drive sales growth.

2. AI-Powered Call Analytics

With AI-powered call analytics, CallHippo empowers businesses to gain valuable insights from their communication data. This feature analyzes call patterns, customer sentiments, and agent performance, providing actionable reports that help teams make informed decisions.

By understanding which strategies work best, companies can optimize their communication approaches and enhance customer satisfaction. This advanced analytics capability allows businesses to stay competitive and ensure that every interaction adds value to their customer relationships.

Conclusion

VoIP apps have become essential tools for businesses seeking scalable, efficient, and cost-effective communication. Each VoIP app offers unique features to suit various needs, from simple call handling to AI-powered analytics and versatile integrations.

Choosing the right app—whether it’s the seamless connectivity of CallHippo, the analytics of Dialpad, or the integrations of RingCentral—can transform team productivity and customer engagement. By aligning your choice with your specific communication requirements and growth goals, a VoIP solution can streamline processes, reduce costs, and enhance connectivity both with clients and within your team.

Updated : November 12, 2024

Supriya Bajaj

Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.

Let’s Stay in Touch

Subscribe to our newsletter & never miss our latest news and promotions.

Email Address*

+24K people have already subscribed