Top VoIP App for Businesses

Senior Writer: Shaily Aditya

Updated : September 17, 2025

VoIP technology changes how businesses handle phone calls. You get cheaper calls and more flexibility than traditional phone systems. Small startups and large companies both use these internet-based solutions. Your team stays connected, works remotely, and builds stronger customer relationships. 90% of businesses will adopt a hybrid cloud approach through 2027. We’ll show you the best VoIP app choices for your business.

Modern VoIP apps cut costs, add useful features, and work anywhere in the world. Companies use these virtual phone systems every day to connect their teams and customers across all platforms.

What is a VoIP App?

A VoIP app lets you make phone calls over the internet instead of using old phone lines. You can use it on computers, smartphones, and tablets. These apps also handle video calls, text messages, and team messaging. You don’t need special hardware, just a good internet connection, and you’re ready to go.

VoIP apps cost much less than regular business phone systems and give you more flexibility. You can grow your features as your company grows. CRM systems work smoothly with these apps. International calls become affordable. Your workflows get better, and your customers have better experiences.

Top Reasons Businesses Are Using VoIP Apps

Companies switch to VoIP solutions because they make communication simpler and save money. Small teams and big companies both get access to advanced features through these platforms.

1. Cost Savings And Flexible Pricing

Internet protocol technology cuts your communication costs compared to traditional phone lines. You pay less for local and international destination calls. Small businesses save the most on mobile phone costs and day-to-day expenses.

You get pricing plans that fit what you need. Startups can start with basic features that fit their budget. Big companies can upgrade without paying crazy maintenance costs as they grow.

2. Remote Work And Team Mobility

Mobile VoIP apps make remote work easy. Your team can do video calls, join meetings, and send messages from anywhere. Everyone stays connected no matter where they work.

You don’t need office phones anymore. Your mobile phone becomes your work phone. People stay productive when they travel or work from home. Communication works the same whether you’re in the office or not.

3. Advanced Features Like Call Recording & Analytics

Call recording helps you train employees, meet compliance rules, and keep accurate records. You get several advanced features that add real value to your business operations.

Speech analytics tracks how your team performs and gives you detailed data. You see communication patterns, understand customer behavior, and measure team productivity. This data helps you make smart business decisions.

4. Global Reach With Local Numbers

You can get local phone numbers anywhere in the world. When customers see familiar caller ID information, they trust you more. This makes them more likely to engage with your business.

International calls stay affordable no matter where you call. You can expand to new countries without spending a fortune on infrastructure. Distance doesn’t limit your business growth anymore.

5. Scalability For Startups To Enterprises

Your VoIP capabilities grow with your business. You start with simple features that work for small operations. You can add advanced features later without disrupting your work.

Big companies get comprehensive virtual phone systems that handle everything. CRM integration, automated reports, and workflow optimization all scale up with you. You get exactly what you need for your company size.

How We Evaluated These VoIP Apps?

We looked at reliability, features, pricing plans, and growth potential for each app. We focused on cost-effective solutions that work for different types of businesses.

We also checked customer support quality, how well they integrate with other systems, and how easy they are to use. Our analysis found the most dependable VoIP providers that give you value, flexibility, and professional communication tools worldwide.

12 Best VoIP Apps for Business Communications

These business tools combine affordability, mobility, and smart features. You get better communication when you pick the right VoIP app. Here are twelve top options you should consider.

1. CallHippo

CallHippo offers a cloud-based VoIP system and application to serve both startups and big companies. You get a complete business phone system with call forwarding, reports, voicemail, and CRM connections. Setup is straightforward, and you can get global numbers. This reduces your costs while making communication better.

Key Features

• Power Dialer
• Call Monitoring
• Call Analytics
• Smart Call Forwarding
• Global Connect

Best For

• Growing companies that want affordable VoIP solutions with international numbers and CRM systems connections.

Pros

• Easy setup and simple interface get your team started quickly.
• Strong CRM systems integration makes customer management and workflows better.
• International virtual phone numbers build trust with customers in different regions.

Cons

• A poor internet connection can hurt call quality and reliability.
• You need expensive upgrades to get several advanced features.
• Fewer customization options compared to enterprise-focused VoIP providers.

Pricing

• Monthly plans start at $16 per user.

2. Zoom Phone

Zoom Phone extends the Zoom platform you already know and use. You get reliable calling features for business use. Video, voice, and team messaging work together in one platform. The simple design and proven infrastructure work great for hybrid and remote teams.

Key Features

• Call Recording
• Voicemail with Transcription
• Call Forwarding
• Call Transfer
• CRM Integration

Best For

• Remote teams that already use Zoom for meetings and working together.

Pros

• Works perfectly with Zoom Meetings – everything in one place.
• A familiar interface means your team learns it quickly.
• Proven global infrastructure keeps call quality consistent and reliable.

Cons

• Fewer advanced features compared to specialized VoIP providers.
• Might not handle complex enterprise needs.
• You need a strong internet connection for it to work well consistently.

Pricing

• Monthly costs start at $10 per user.

3. RingCentral

RingCentral leads the industry with complete phone calls, messaging, video conferencing, and contact center tools. Advanced features and scalability work great for medium to large businesses that need unified communication across international teams.

Key Features

• Video Conferencing
• Call Recording
• Voicemail Transcription
• Live Call Monitoring
• CRM Integrations

Best For

• Big companies that need robust business phone systems with international scalability.

Pros

• Complete communication features designed for global companies.
• Reliable infrastructure supports teams spread across different offices.
• Strong integrations make workflows more efficient and boost team productivity.

Cons

• Costs more than other VoIP solutions providers.
• Complex features create a steeper learning curve for users.
• Customer support might be slower during busy times.

Pricing

• Monthly plans start from $20 per user.

4. Dialpad

Dialpad comes with Artificial Intelligence that powers the mobile VoIP app through voice, video, and messaging features. Smart transcription and analytical reports make call management more efficient. The multi-device design keeps communication smooth for distributed teams.

Key Features

• AI Call Transcription
• Call Routing
• Call Recording
• Analytics Dashboard
• Multi-device Compatibility

Best For

• Companies that want AI-enhanced VoIP capabilities, including transcription, analytics, and intelligent routing.

Pros

• AI transcription technology makes you more productive and keeps better records.
• Works across different devices so remote teams stay connected.
• User-friendly design helps businesses adopt it quickly.

Cons

• Poor internet connection affects call quality and performance.
• AI features cost more with higher-tier plans, which limits affordability.
• Fewer integration options than bigger enterprise VoIP providers.

Pricing

• Monthly plans start at $15 per user.

5. Nextiva

Nextiva combines VoIP calls, CRM features, messaging, and video into complete communication platforms. Reliability and scalability make this solution especially valuable for companies that need customer relationship management built into their phone systems.

Key Features

• Integrated CRM
• Business Phone Service
• Team Messaging
• Video Conferencing
• Analytics & Reporting

Best For

• Companies that need VoIP solutions with integrated CRM and unified communication features.

Pros

• Built-in CRM makes customer management and sales teams more effective.
• Superior call quality keeps team communication dependable.
• Scalable plans grow with your business needs easily.

Cons

• Higher costs might discourage startups and small businesses.
• A complex interface might overwhelm new users at first.
• Support response varies during busy periods.

Pricing

• Monthly plans start at $18 per user.

6. OpenPhone

OpenPhone focuses on small and medium businesses. You get simple VoIP features with modern capabilities. Mobile-first design and CRM integrations make call management and team collaboration easier for growing companies.

Key Features

• Call Routing
• Voicemail
• Team Messaging
• CRM Integrations
• Mobile App Access

Best For

• Growing businesses that need mobile-optimized VoIP with CRM integration capabilities.

Pros

• Quick setup and mobile-optimized interface design.
• Smooth CRM and support tool integrations.
• Simple call and collaboration management.

Cons

• Limited enterprise-level features compared to competitors.
• Costs go up significantly as your team grows.
• Call quality depends on internet reliability.

Pricing

• Monthly plans start at $19 per user.

7. Google Voice

Google Voice integrates with Google Workspace to give you VoIP calls, voicemail, and text messages through familiar productivity tools. Affordability, reliability, and simplicity make this solution perfect for small businesses that already use Google ecosystem tools.

Key Features

• Voicemail Transcription
• Call Forwarding
• Spam Call Blocking
• Google Meet Integration
• Auto Attendant

Best For

• Small businesses using Google Workspace that need straightforward VoIP solutions.

Pros

• Google Meet and Workspace apps work together seamlessly.
• Budget-friendly pricing plans fit small business finances.
• Simple setup gets you running quickly.

Cons

• Missing advanced VoIP features that large companies need.
• Limited support options and help are available.
• Works best only if you use Google tools.

Pricing

• Monthly plans start at $10 per user.

8. 8×8

8×8 provides global VoIP services with voice, video, messaging, and contact center tools. Large organization design supports reliable international communication and comprehensive scalability needs.

Key Features

• Call Recording
• Multi-level Auto Attendant
• Team Messaging
• Call Queue Management
• Analytics & Reporting

Best For

• Big companies that need global VoIP coverage with advanced UCaaS capabilities.

Pros

• International presence supports worldwide calling needs.
• Dependable infrastructure keeps service quality consistent.
• Advanced analytics help you make better strategic decisions.

Cons

• Higher pricing makes it less attractive for small businesses.
• Technical setup complexity might need professional help.
• Interface design is less intuitive than newer apps, which slows adoption.

Pricing

• Monthly plans start at $15 per user.

9. Ooma

Ooma helps budget-conscious small and medium businesses with affordable VoIP that includes call routing, voicemail, and integration tools. Cost-effective, reliable, and user-friendly phone systems appeal to companies that prioritize saving money.

Key Features

• Virtual Receptionist
• Call Routing
• Voicemail with Transcription
• Ring Groups
• Mobile & Desktop Apps

Best For

• Small businesses that need budget-friendly VoIP with basic call management features.

Pros

• Cost-effective pricing helps startup and small business budgets.
• Essential VoIP features, including routing, voicemail, and virtual phone numbers.
• Straightforward interface reduces training needs.

Cons

• Missing advanced features that complex enterprises need.
• International calling rates cost more than many other VoIP providers.
• Customer support has consistency problems with slow responses during busy times.

Pricing

• Monthly plans start at $9.99 per user.

Expert Insight:

"Integrating VoIP with CRM tools helps businesses streamline communication and improve sales productivity."

10. Grasshopper

Grasshopper provides virtual phone numbers, forwarding capabilities, and voicemail features for entrepreneurs and small businesses. You can develop a professional presence without investing in traditional phone systems.

Key Features

• Virtual Phone Numbers
• Business SMS
• Custom Greetings
• Call Forwarding
• Call Handling Options

Best For

• Entrepreneurs and small teams that need virtual numbers for professional branding.

Pros

• Virtual phone numbers make you look professional to customers.
• You don’t need technical skills for a straightforward setup.
• Affordable plans give you essential calling features for startups.

Cons

• Missing analytics and reporting features that bigger businesses need.
• Limited enterprise-level communication tools and integration options.
• Restricted CRM and productivity software integration choices.

Pricing

• Monthly plans start at $14 per user.

11. Aircall

Aircall focuses on sales and support teams in small and medium businesses. You get reliable VoIP features with strong integrations and analytics. Its user-friendly dashboard and collaborative tools make call management and customer conversations easier for growing teams.

Key Features

• Call Routing
• Call Recording
• IVR
• Analytics & Reporting
• CRM and Helpdesk Integrations

Best For

• Sales and support teams that need advanced call management with seamless CRM and helpdesk integrations.

Pros

• Dashboard is intuitive and very easy for teams.
• Integrates smoothly with leading CRM and helpdesk platforms.
• Delivers strong call quality with useful analytics features.

Cons

• Higher pricing compared to basic VoIP providers.
• No offline usage without a stable internet connection.
• Advanced tools are only available on premium subscription plans.

Pricing

• Monthly plans start at $30 per user.

12. JustCall

JustCall focuses on sales teams and customer support with auto-dialer features, call recording, and CRM integrations. You get better productivity and customer communication management through smart feature implementation.

Key Features

• AI Voice Agent
• Auto Dialer
• Call Recording Compliance
• Bulk SMS/MMS
• 100+ CRM Integrations

Best For

• Sales and support teams that need VoIP with dialing automation and integration capabilities.

Pros

• Auto-dialer features save valuable time for sales teams.
• CRM integrations make customer management processes simpler.
• A user-friendly interface helps people adopt it quickly.

Cons

• Advanced tools require higher-tier plan investments.
• Internet dependency affects call quality and reliability.
• Limited global coverage options.

Pricing

• Monthly plans start at $19 per user.

How To Choose The Right VoIP App?

Your business size, budget, and operational needs determine which VoIP app works best for you. Look carefully at features, compare pricing plans, and check support quality to make the right decision.

• Reliability: Pick VoIP apps with strong uptime and consistent performance. Dependable service keeps your calls clear and uninterrupted during busy times and global operations.
• Features: Make sure essential features like call forwarding, voicemail transcription, analytics, and integrations match your business goals. When features align with your goals, you get better efficiency and communication results.
• Scalability: Pick apps that grow with your business. You want expandable features, more users, and additional phone numbers as your market expands and your customer base grows.
• Support: Quality customer support keeps your operations running smoothly. You need 24/7 help, multiple ways to contact them, and quick responses when technical problems or communication challenges come up.
• Pricing: Compare pricing plans carefully across different providers. Pick flexible pricing that fits what you need now while letting you upgrade easily as your team grows and needs better capabilities.

Features To Look For In A VoIP Application

Smart VoIP features make your business communication more effective. Call handling, monitoring, and customer interaction tools create simple, efficient, and professional experiences for companies of all sizes.

1. Call Forwarding

Call forwarding forwards incoming calls, so you never miss crucial communication. It helps in improving customer satisfaction and response times, along with maintaining consistent communication within businesses across multiple locations.

2. Call Monitoring

Supervisors can listen to calls, whisper training, or barge into conversations to assist the agent in developing skills. It enhances service quality and guarantees that customer experiences are consistent while keeping professional standards intact.

3. Auto Attendant

Automated greetings direct callers to the right department without manual help. You save time, reduce wait periods, and route customers to the right people efficiently, which improves service delivery.

4. Call Recording

Recording conversations helps you meet compliance requirements, train staff, and gain service quality insights. Accurate records help you improve customer satisfaction and boost team performance through detailed analysis.

5. Call Routing

Automated systems direct incoming calls to the right agents or departments, which makes operations more efficient. You reduce wait times and create seamless customer communication across all channels.

6. Virtual Phone Number

Local phone numbers in multiple regions build customer trust through familiar contact information. You cut costs and enable seamless global communication without physical phone system investments or existing number complications.

7. Voicemail

Voicemail captures messages when agents aren’t available, so you never miss communication. You get quick response capability, maintain professionalism, and preserve important opportunities through effective voicemail systems.

8. Power Dialer

Power dialers automatically dial phone numbers from your prospect lists, which makes sales teams more productive. You save time, increase efficiency, and maintain consistent prospect outreach worldwide to improve sales performance.

9. Analytics & Reporting

Detailed call data tracking lets you monitor performance and make informed decisions. You improve agent productivity and enhance customer service through actionable insights.

10. Conversation Analysis

AI-powered analysis of call content identifies trends and customer sentiment patterns. You can identify issues, improve communication strategies, and create better customer experiences through data-driven insights.

Tips for Optimizing VoIP Android App Performance

You need strategic settings and device management to optimize your mobile VoIP app. Better call clarity, fewer disruptions, and longer mobile performance ensure reliable business communication.

1. Network Requirements And Wi-Fi Setup

Strong Wi-Fi with minimal interruptions ensures superior call quality. Place your router centrally to reduce weak signal areas. Set up Quality of Service (QoS) to prioritize VoIP traffic over other apps. Update router firmware regularly for better connectivity.

2. Codec Selection And Bandwidth Management

Use efficient codecs like G.729 or Opus for superior voice clarity with less data usage. Monitor bandwidth to prevent congestion affecting call performance. Limit background data activities during peak hours. Use VoIP bandwidth calculators to plan internet requirements.

3. Battery Optimization For Mobile Devices

Enable battery saver modes without limiting VoIP app functionality. Close unused background apps to reduce battery drain. Adjust screen brightness and notifications to save power during calls. Keep your mobile phone operating system updated.

4. Choosing The Right Headset For Better Clarity

Noise cancellation headsets improve clarity in challenging environments. Wired connections reduce latency and provide consistent performance. Ensure mobile device compatibility for reliable call clarity. Maintain and replace headsets regularly to prevent audio issues.

5. Troubleshooting Common VoIP App Issues

Restart your device and VoIP app to resolve temporary glitches quickly. Clear cache and update apps for better stability. Check microphone, speaker, and headset connections for unclear audio. Contact provider support when persistent problems disrupt performance.

Industry Compliance And Recording Rules For VoIP

Choosing the right VoIP app changes how your business interacts with customers and employees. You gain the benefits of cost savings, advanced features, and working flexibility. When choosing a VoIP, consider the firm’s size and budget alongside its needs. Start with the bare essentials and build from there as needed.

Above all, ensure that the vendor is able to meet the compliance requirements of your industry. Your VoIP systems must support encryption and secure storage and should implement valid standards such as HIPAA, PCI-DSS, or GDPR. Call recording may require consent from participants and notification in several jurisdictions.

FAQs

1. How can VoIP applications be different from regular telephone service

VoIP applications, like CallHippo, replace the physical landline with internet technology. It offers advanced features like call recording, voicemail, analytics, and worldwide phone numbers along with the standard calling facility; traditional phone services simply cannot provide the cost and flexibility benefits offered by VoIP.

2. Should I have any kind of special hardware for a VoIP app?

There is no special hardware required for CallHippo or any such VoIP app. Ever-ready internet options, along with compatible device choices, be it your smartphone, tablet, or laptop, render the full functionality. You may opt to use some form of headset or microphone to improve the audio for serious business conversation purposes.

3. Will call quality be as good as a landline?

Strong internet links provide the best call quality to VoIP apps such as CallHippo. Coding technology and bandwidth management ensure high-speed, high-quality voice transmission, often higher than traditional landline standards. Multinational network infrastructures maintain a worldwide consistent business communication experience.

4. How much bandwidth does a VoIP call use?

CallHippo VoIP calls typically use 85-100 kbps per active connection. Efficient codec implementation optimizes bandwidth usage while maintaining superior voice clarity. Network resource planning supports multiple concurrent calls without compromising performance or user experience quality.

5. Can I keep my existing phone number?

Number porting support through CallHippo lets you keep your existing number during VoIP transition. You maintain customer familiarity, avoid disruption, and get smooth operational continuity while accessing enhanced features and reduced costs through VoIP technology implementation.

6. What is e911, and why does it matter for VoIP?

Emergency calling location linking connects registered addresses with VoIP-placed emergency calls. CallHippo compliance ensures user address mapping for emergency responders. Quick caller location identification enables safety assurance, reliability, and faster emergency assistance during critical situations.

7. Are VoIP calls secure and encrypted?

CallHippo VoIP calls use advanced protocol encryption for maximum security. Conversation protection prevents unauthorized access and interception attempts. Global compliance standards adherence ensures customer data privacy and business communication security across sensitive information industries.

8. Do VoIP apps work on mobile data and roaming?

CallHippo functionality works across Wi-Fi, mobile data, and international roaming networks. Connection strength determines call quality, while optimized bandwidth management ensures consistent performance delivery. Professional travelers benefit from uninterrupted communication access worldwide.

Published : September 17, 2025

Shaily Aditya

Shaily Aditya, AVP of Sales, has extensive experience leading sales teams and driving revenue in the VoIP and SaaS sectors.  He leads revenue growth initiatives by developing scalable playbooks, managing high-impact teams, optimizing pricing strategies, and using AI tools to enhance team productivity and consistently exceed revenue targets.

Let’s Stay in Touch

Subscribe to our newsletter & never miss our latest news and promotions.

Email Address*

+24K people have already subscribed