Cloud PBX Phone System Provider for Your Business
Ditch Legacy PBX and Take Your Communication To The Next Level with CallHippo’s Cloud PBX System!
Make & Receive Calls Instantly With Cloud PBX
- Streamline lead generation and increase sales
- Improve day-to-day communications
- Enjoy simplified maintenance and fewer troubleshooting processes
- Save on your IT resources
- Cut back on additional operational costs
What Is Cloud Pbx?
Cloud PBX phone system uses VoIP (Voice over Internet Protocol) instead of traditional phone lines. CloudPBX is a telephony system uses the internet instead of wires to route incoming and outgoing calls. It is hosted and managed by third-party providers and can be run on any device as long as it is connected to the internet.
Organizations are shifting to cloud-based phone systems to improve day-to-day communications. Cloud PBX system comes with rich features that help companies streamline lead generation and increase sales. What’s more? A cloudPBX is flexible, affordable, and super easy to use!
Cloud PBX solutions have become the go-to choice for small and mid-sized enterprises as they are more reliable and agile than their traditional counterparts. By investing in cloud systems, you can save time, reduce maintenance requirements, ensure better productivity, and enjoy a lower total cost of ownership.
The process of a cloud phone system is simple: you connect your VoIP number with the cloud system and start making calls. No wiring or additional setup is required!
How Does Cloud PBX Work?
A cloud PBX is an internet phone system where the provider is in charge of housing the cloud based PBX equipment and providing services on your phone. The desk phone plugs into a router, and all calls, signaling, and features are handled with the help of a server at the service provider’s physical location.
Why do SMEs Need to Adopt Cloud PBX Solutions?
Traditional PBX phone systems were great until cloud providers introduced advanced features, making communication management effortless. Also, the pandemic made businesses realize that their traditional phone systems are pretty limited.
Since you’re reading this, we assume that you are probably not satisfied with your traditional PBX phone system. Don’t worry. You’re not alone; most people aren’t happy with their current systems!
The increase in the adoption of cloudPBX proves this. In 2010, cloud PBX accounted for 4% of the total PBX sales. In 2019, the number increased to 18%. Moreover, North America is expected to reach cloud adoption of more than 50% in the global PBX market by the end of 2025.
More and more companies are adopting cloud based PBX because it is flexible, scalable, cost-effective, and provides more features than any traditional PBX.
But the question is, is the cloud PBX phone system the right choice for SMEs? In this article, we will discuss it in-depth. Let’s get started!
Use CloudPBX to Make International Calls
Cloud PBX systems are the one-stop solution to all your international communication problems!
Using CallHippo’s cloud PBX, you can access local virtual numbers of 50+ countries in the world. These local numbers will allow you to make international calls at minimal costs.
Interestingly, these calls are routed through the internet. So, all you need is a strong internet connection!
Say goodbye to hefty phone bills with CallHippo’s CloudPBX!
Benefits Of Cloud PBX System
A virtual PBX system is much more cost-efficient than a traditional one. This is because it does not require any external hardware or maintenance. You can directly use this cloud based phone system from your phone, tablet, or laptop. You simply need to pay for an active internet connection. Also, businesses can easily bypass international calling fees levied by carriers because VoIP calls are transmitted over the internet. This helps companies to cut back on additional operational costs significantly.
2. Easy To Set Up And Use
You can set up a Cloud ip pbx in 3 minutes. It’s that easy! It is fairly simple to customize and use. By subscribing to a cloud PBX service, you can enjoy simplified maintenance and deal with much fewer troubleshooting processes. The problem with the traditional phone service was that it mandated having a dedicated staff for handling infrastructure and hardware. On the other hand, cloud is fully managed by the provider who’s handling it at an offsite location, also offering you better security and a seamless uptime.
3. Outstanding Services
A virtual phone system has a lot to offer including exciting features that call forwarding, call recording, call transfer, CRM integration and so on. Furthermore, you don’t have to take your communications system offline for handling repairs or updates. Just alert your provider to resolve technical issues or glitches or call, and it will be done.
4. Better Flexibility
The biggest drawback of traditional phone systems, i.e., Flexibility, is the advantage of cloud PBX.
When you switch to a cloud-based PBX phone system, you are no longer glued to a specific location. So whether your agents are working from home, you want to add new users, or switch providers, you have all the flexibility you need.
You can even customize the features and functionalities of the system. So whether you require new features, new devices, or phone numbers, everything is just a few clicks away.
5. Higher Reliability
Traditional PBX systems are known for their reliability as everything is under the control of the company. This is probably why many business owners doubt whether cloud based PBX can replace their regular phone lines.
If it sounds familiar, don’t worry. Cloud PBX phone system providers guarantee a 99.99% uptime reliability in the service level agreement (SLA). Besides, they take care of maintenance and upgrades during off-hours so your service won’t get affected.
During power or internet outages, you can set up call forwarding to route all the incoming calls to your smartphone and not miss even a single one.
6. Advanced Features
We already mentioned that cloud PBX for small business offers more advanced features than traditional systems. These functionalities are aimed to improve the productivity and efficiency of your sales and support teams.
It also makes it easier for managers to monitor and collaborate with their team members. With a cloud-based PBX phone system, you can monitor calls in real-time, measure performance, and plan for peak times more effectively.
7. Integration with Third Party Softwares
A virtual phone system easily integrates with communication tools like CRM software, predictive dialer, and so on. Most cloud phone systems for small businesses offer built-in integrations with everyday tools like Microsoft 365, Zoho, Zendesk, etc.
These integrations enable you to sync details from your communication tool to other systems automatically. This helps increase productivity, minimize human error, and ensure compliance.
For instance, when you talk to a customer, the details will be automatically entered into the CRM. You can then use these insights to offer a personalized experience to each individual.
What are the cons of a hosted cloud PBX phone system?
The cons of a hosted cloud PBX phone system are:
- Limitations of network
- Critical quality and stability of broadband
Must-have Features in Your Cloud Based PBX
Though there are several features in a cloud ip PBX, here are the intuitive functionalities that you should look for before investing in it.
1. Interactive Voice Response (IVR)
IVR technology enables businesses to handle multiple calls simultaneously and route them to the correct department. With IVR, customers are usually provided with different options so they can choose the right one as per their issue. IVR also allows you to share custom messages while they wait for an agent to pick the call.
2. Call Recording
As the name suggests, call recording allows you to record all the incoming and outgoing calls. This helps businesses ensure compliance, improve their processes over time, and train employees. You will also be able to determine issues during calls so you can better address them.
3. Reporting and Analytics
Cloud PBX provides robust insights into your operations. For example, you will be able to monitor the number of answered or missed calls, the average time spent on call, average customer satisfaction rate, first call resolution rate, and more.
These insights will help you make data-backed decisions to improve your processes to enhance customer satisfaction.
4. Call Whispering & Barging
Call whispering allows managers to share context with agents before answering a call. On the other hand, call barging lets supervisors assist agents during a call in real-time. The person on the other side won’t be able to listen to you, so it makes the call more effective.
5. Call Groups
It allows businesses to create a group of agents (often a specific department) and redirects incoming calls to them. The call will then be connected to the first agent who responds to the caller, reducing wait times.
Switching To Cloud Pbx
Cloud PBX is a cost-effective replacement for your old business phone system. The program helps you to communicate across your office locations using multiple devices seamlessly.
If you are looking for a reasonably priced phone solution that will help you save on your IT resources, then you must consider moving your business’ communications to the cloud. The service is much more cost-effective, flexible, and efficient because it is delivered over the internet.
Digital vs. cloud PBX
The digital PBX phone systems are monitored with a PBX switchboard which processes the connections between telephones to streamline a call and control multiple business-grade phone system features.
Cloud PBX solutions take a digital system’s functions and move them into a virtual space. It eliminates hardware or other equipment requirements, saving maintenance and installation money. A cloud based PBX is easy to use and provides every function of a digital PBX system.
Frequently Asked Questions
What is a PBX provider?
What are the advantages of a hosted PBX over a traditional PBX?
Hosted PBX systems score over their traditional counterparts due to their ability to offer a unified set of communication features such as mobile integration, internal communications, and easy setup. Hosted PBX is also more cost-effective, flexible, scalable and requires much less physical upkeep as compared to traditional PBX systems.
What infrastructure do I need?
Is hosted cloud PBX a VoIP system?
No, a hosted PBX system is not a VoIP system since there are several differences. For example, in the case of cloud hosted PBX, data is transmitted over cable lines, whereas in the case of VoIP, data is transmitted over the internet.