Cloud PBX Phone System
With CallHippo’s advanced cloud PBX system, you can ensure instant call connectivity. It enables your sales team to streamline lead generation and boost sales. Benefit from its simplified maintenance, reduced IT resource usage, and cost savings on operational expenses
What Is A Cloud PBX System?
Cloud PBX, also known as Cloud Private Branch Exchange, is a communication system that uses VoIP technology instead of traditional phone lines. It is hosted and managed by third-party providers and works over the internet, allowing you to make and receive calls on any device connected to the internet. Choosing a cloud based PBX helps you improve day-to-day communications and streamline lead generation.
Benefits of A Cloud PBX Telephone System
CallHippo’s Cloud PBX phone system offers a multitude of benefits, making it an excellent choice for businesses seeking an efficient and effective communication system for their teams to boost their sales operations.
Cost-Efficiency
Cloud PBX systems are cost-efficient as they don't need external hardware. Furthermore, you can avoid international calling fees through VoIP over the internet.
Simplified Maintenance
With cloud based PBX solutions, businesses no longer need dedicated staff for infrastructure management, leading to reduced operational complexities.
Flexibility
Cloud PBX solutions offer location independence, scalability for new users or features, and customization options for functionalities and devices.
Seamless Communication
Cloud PBX ensures uninterrupted communication with reliable uptime, allowing businesses to focus on core operations without interruptions.
Easy Setup & Use
Setting up a cloud PBX system is incredibly quick, taking only a few minutes. Once it's set up, you can modify it to suit your needs and immediately start using it.
Outstanding Services
Enjoy features like call forwarding, call recording, call transfer, CRM integration, and many more that take your business communication to the next level.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Cloud PBX Phone System Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to Support Their Customers and Not For Bulk Calling
Starter
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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A cloud PBX provider offers phone services through the internet, replacing traditional phone systems with virtual solutions. They manage and host the PBX (Private Branch Exchange) system in the cloud, providing advanced features like call routing, voicemail, and conferencing.
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When compared to traditional PBX systems, hosted cloud PBX services are more flexible, scalable, and affordable. It eliminates the need for on-site hardware and offers advanced features like remote management and integration with other software systems.
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A dependable internet connection and suitable devices, such as IP phones or softphones, are the main requirements for a cloud based PBX phone system. Since the PBX system is hosted and maintained off-site, the infrastructure requirement is minimal.
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Yes, a hosted cloud PBX is a kind of VoIP (voice over Internet protocol) system. It offers communication services without the need for traditional phone lines as it transmits voice data over the internet.
From buying a number to making the first call, all it takes is 3 minutes to set up your virtual phone system.
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