Cloud PBX Phone System Provider for Your Business

Benefits Of Cloud PBX System

1. Cost-Efficiency

A virtual PBX system is much more cost-efficient than a traditional one. This is because it does not require any external hardware or maintenance. You can directly use this cloud based phone system from your phone, tablet, or laptop. You simply need to pay for an active internet connection. Also, businesses can easily bypass international calling fees levied by carriers because VoIP calls are transmitted over the internet. This helps companies to cut back on additional operational costs significantly.

2. Easy To Set Up And Use

You can set up a Cloud ip pbx in 3 minutes. It’s that easy! It is fairly simple to customize and use. By subscribing to a cloud PBX service, you can enjoy simplified maintenance and deal with much fewer troubleshooting processes. The problem with the traditional phone service was that it mandated having a dedicated staff for handling infrastructure and hardware. On the other hand, cloud is fully managed by the provider who’s handling it at an offsite location, also offering you better security and a seamless uptime.

3. Outstanding Services

A virtual phone system has a lot to offer including exciting features that call forwarding, call recording, call transfer, CRM integration and so on. Furthermore, you don’t have to take your communications system offline for handling repairs or updates. Just alert your provider to resolve technical issues or glitches or call, and it will be done.

4. Better Flexibility

The biggest drawback of traditional phone systems, i.e., Flexibility, is the advantage of cloud PBX.

When you switch to a cloud-based PBX phone system, you are no longer glued to a specific location. So whether your agents are working from home, you want to add new users, or switch providers, you have all the flexibility you need.

You can even customize the features and functionalities of the system. So whether you require new features, new devices, or phone numbers, everything is just a few clicks away.

5. Higher Reliability

Traditional PBX systems are known for their reliability as everything is under the control of the company. This is probably why many business owners doubt whether cloud based PBX can replace their regular phone lines.

If it sounds familiar, don’t worry. Cloud PBX phone system providers guarantee a 99.99% uptime reliability in the service level agreement (SLA). Besides, they take care of maintenance and upgrades during off-hours so your service won’t get affected.

During power or internet outages, you can set up call forwarding to route all the incoming calls to your smartphone and not miss even a single one.

6. Advanced Features

We already mentioned that cloud PBX for small business offers more advanced features than traditional systems. These functionalities are aimed to improve the productivity and efficiency of your sales and support teams.

It also makes it easier for managers to monitor and collaborate with their team members. With a cloud-based PBX phone system, you can monitor calls in real-time, measure performance, and plan for peak times more effectively.

7. Integration with Third Party Softwares

A virtual phone system easily integrates with communication tools like CRM software, predictive dialer, and so on. Most cloud phone systems for small businesses offer built-in integrations with everyday tools like Microsoft 365, Zoho, Zendesk, etc.

These integrations enable you to sync details from your communication tool to other systems automatically. This helps increase productivity, minimize human error, and ensure compliance.

For instance, when you talk to a customer, the details will be automatically entered into the CRM. You can then use these insights to offer a personalized experience to each individual.

What are the cons of a hosted cloud PBX phone system?

The cons of a hosted cloud PBX phone system are:

1. Limitations of network
2. Expensive
3. Critical quality and stability of broadband

Must-have Features in Your Cloud Based PBX

Though there are several features in a cloud ip PBX, here are the intuitive functionalities that you should look for before investing in it.

Source: Machcloud

1. Interactive Voice Response (IVR)

IVR technology enables businesses to handle multiple calls simultaneously and route them to the correct department. With IVR, customers are usually provided with different options so they can choose the right one as per their issue. IVR also allows you to share custom messages while they wait for an agent to pick the call.

2. Call Recording

As the name suggests, call recording allows you to record all the incoming and outgoing calls. This helps businesses ensure compliance, improve their processes over time, and train employees. You will also be able to determine issues during calls so you can better address them.

3. Reporting and Analytics

Cloud PBX provides robust insights into your operations. For example, you will be able to monitor the number of answered or missed calls, the average time spent on call, average customer satisfaction rate, first call resolution rate, and more.

These insights will help you make data-backed decisions to improve your processes to enhance customer satisfaction.

4. Call Whispering & Barging

Call whispering allows managers to share context with agents before answering a call. On the other hand, call barging lets supervisors assist agents during a call in real-time. The person on the other side won’t be able to listen to you, so it makes the call more effective.

5. Call Groups

It allows businesses to create a group of agents (often a specific department) and redirects incoming calls to them. The call will then be connected to the first agent who responds to the caller, reducing wait times.

Switching To Cloud Pbx

Cloud PBX is a cost-effective replacement for your old business phone system. The program helps you to communicate across your office locations using multiple devices seamlessly.

If you are looking for a reasonably priced phone solution that will help you save on your IT resources, then you must consider moving your business’ communications to the cloud. The service is much more cost-effective, flexible, and efficient because it is delivered over the internet.

Digital vs. cloud PBX

The digital PBX phone systems are monitored with a PBX switchboard which processes the connections between telephones to streamline a call and control multiple business-grade phone system features. 

Whereas,

Cloud PBX solutions take a digital system’s functions and move them into a virtual space. It eliminates hardware or other equipment requirements, saving maintenance and installation money. A cloud based PBX is easy to use and provides every function of a digital PBX system.