Published : April 26, 2024As businesses go digital, SIP trunking has become a game-changer for handling voice, video, and other media online, saving you money and ditching old phone lines. The market’s booming is expected to hit $15.31 billion in 2024 from $13.92 billion in 2023. With so many options for SIP trunk providers in Canada, picking the right one might seem overwhelming.
We’ve got you covered with a list of the top seven SIP trunk providers in Canada for 2024 so you can find one that matches your communication needs perfectly, both reliably and efficiently.
What is SIP Trunking?
SIP trunking enables businesses to transmit voice, video, and communications via the Internet, bypassing the need for traditional phone lines. It works by connecting a company’s private branch exchange (PBX) directly to the internet via a SIP (Session Initiation Protocol) line. This not only cuts down on the need for multiple physical phone lines but also enhances flexibility and scalability, making it easier for businesses to manage their communication systems and expand as needed.
Before finalizing a Canada SIP trunk provider, request demos or trials to test their compatibility, features, and customer support firsthand.
Engaging in a free trial can empower you to make a well-informed choice tailored to your unique communication needs and business demands.
7 Best Canada SIP Trunk Providers
Here is the list of the best Canada SIP trunk providers. This guide mentions their key features along with their pros and cons.
After extensive research and analysis, we have curated a list of SIP Trunk Providers In Canada. These software are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from SoftwareSuggest, G2, and Capterra. Our aim is to assist businesses in identifying the most suitable software to streamline their operations.
1. CallHippo
CallHippo is a dynamic SIP trunk provider that specializes in offering cloud-based VoIP solutions in Canada. It caters primarily to small and medium-sized businesses, providing them with scalable communication tools that enhance operational efficiency.
Key features
- Power dialer
- Smart DID routing
- Live call monitoring
- Speed to dial
Pros
- CallHippo boasts a straightforward interface that makes navigating and operating the platform easy for users.
- The service offers affordable pricing plans suitable for small to medium-sized businesses.
- It provides excellent customer support to help resolve issues quickly.
Cons
- The platform's advanced features are somewhat limited, potentially not meeting the requirements of larger enterprises.
- Users may experience occasional latency issues, affecting call quality.
Pricing
- Basic – $0 per user per month
- Starter – $18 per user per month
- Professional – $30 per user per month
- Ultimate – $42 per user per month
*Pricing as of 31-01-2025.
: VoIP vs SIP: What's the Difference and Which is Best?2. DialerHQ
DialerHQ is a robust Canada SIP trunk provider that delivers high-quality voice services tailored to meet the needs of businesses of all sizes. With a strong emphasis on integration and automation, DialerHQ aims to streamline communication processes and improve operational efficiency.
Key features
- CRM Integration
- Call routing
- Caller ID
- Auto-dialer
Pros
- DialerHQ offers seamless integration with popular CRM systems, enhancing workflow automation.
- It provides high-quality voice services that ensure clear and reliable communication.
- The platform is scalable, effortlessly adapting to accommodate the evolving demands of expanding businesses.
Cons
- DialerHQ's pricing may be higher compared to other providers, potentially deterring smaller businesses.
- The initial setup and configuration can be complex.
Pricing
Contact the sales team for pricing.
3. Squaretalk
Squaretalk stands out as a flexible SIP trunk provider in Canada with a keen emphasis on empowering global business communications. Its feature-rich solutions cater to remote work needs and efficient management of international calls, making it an ideal option for businesses eyeing global expansion.
Key features
- Intelligent skill-based routing
- Interactive voice response
- Call queuing
- Queue callback
Pros
- Squaretalk excels in providing features that support remote and international operations, making global communication more accessible.
- Maintaining high call quality is paramount for professional business communication, and this platform ensures just that.
- The service is known for its strong customer support, offering assistance and resolving issues promptly.
Cons
- Squaretalk's services can be on the pricier side, which might not be ideal for startups or smaller businesses.
- The platform's interface may pose challenges for some users, potentially resulting in a steeper learning curve for newcomers.
Pricing
- Standard – $15 per user per month (minimum 5 users)
- Professional – $30 per user per month (minimum 8 users)
- Enterprise – Contact sales team
4. RingCentral
RingCentral is a well-known provider of SIP trunking in and virtual phone systems in Canada and around the world. It offers a complete range of communication services, such as voice, video, and team messaging. It’s highly favored by businesses seeking a unified communications solution suitable for diverse and mobile workforces.
Features
- Automatic call recording
- Caller ID
- Voicemail-to-email
- IVR editor
Pros
- RingCentral provides a complete all-in-one communication platform, integrating voice, video, and messaging services.
- It offers robust mobile apps that enable effective communication from anywhere, supporting a mobile or remote workforce.
- The service has earned a reputation for its reliability and impressive uptime, ensuring uninterrupted connectivity for users.
Cons
- RingCentral's pricing can be relatively high, especially when including premium features, which might not fit all budgets.
- Some users find the feature set overwhelming, which can complicate the user experience for smaller teams or less tech-savvy users.
Pricing
- Core – $20 per user per month
- Advanced – $25 per user per month
- Ultra – $35 per user per month
5. DIDLogic
DIDLogic is a reputable Canada SIP trunk provider known for its focus on delivering Direct Inward Dialing (DID) services. It specializes in providing virtual phone numbers from various countries, offering businesses a global presence and enhancing their communication capabilities.
Key features
- Local DID numbers
- Number porting
- Paperless LNP
- Call forwarding
Pros
- DIDLogic provides a variety of virtual phone numbers worldwide, helping businesses establish a global presence.
- It provides competitive pricing plans, making it an affordable option for businesses seeking international communication solutions.
- The service emphasizes security and reliability, ensuring encrypted communications and minimal downtime.
Cons
- The user interface and configuration options may be less intuitive for some users compared to other providers.
- Limited advanced features like call analytics or third-party app integration may be a drawback for businesses needing extensive functionality.
Pricing
- Dialer pricing – 0.009/min (for USA & Canada)
6. Telecom Metric
Telecom Metric is a reputable SIP trunk provider in Canada known for its robust infrastructure and reliable communication services. It serves businesses of all sizes and provides various features to improve connectivity and collaboration.
Key features
- Cloud PBX
- On-premise PBX
- SIP trunking
- End-to-end encryption
Pros
- Telecom Metric provides a highly reliable service with minimal downtime.
- It is suitable for growing companies as it has flexible features offering solutions.
- The platform includes advanced features such as call recording, analytics, and integration options with CRM systems.
Cons
- Telecom Metric's pricing may be higher for smaller budget businesses.
- Some users may find the initial setup process and configuration slightly complex, requiring technical expertise or support for smooth implementation.
Pricing
- Contact the sales team for pricing.
7. 3CX
3CX is a popular Canada SIP trunk provider recognized for its feature-rich unified communications solutions. It offers businesses a comprehensive platform for voice, video, chat, and collaboration, making it a top choice for organizations seeking an all-in-one communication solution.
Key features
- Internal call transfer
- Multiple extension
- IVR & dial groups
- Call recording
Pros
- 3CX offers a unified communications platform integrating voice, video, chat, and collaboration tools.
- It provides customizable options to suit businesses' communication needs.
- The platform's user-friendly interface makes it accessible to all users, technical or not.
Cons
- While 3CX offers a free version, advanced features and functionality may require additional licensing or costs, potentially increasing overall expenses.
- Some users may experience challenges with third-party integrations or compatibility issues with certain devices or systems.
Pricing
- SMB Free – $0 forever (up to 10 users)
- SMB – $195 (up to 20 users)
- Pro – $145 (10 users 4 SC)
- ENT – $180 (10 users 4 SC)
: Hosted PBX vs SIP Trunking: What is Best For You?How to Choose the Right SIP Trunk Provider?
Choosing the right SIP trunk provider involves evaluating factors such as compatibility with your infrastructure, pricing transparency, scalability options, reliability, customer support, and security features.
Let’s look at some of the key factors to consider when choosing an SIP trunk provider.
1. Compatibility with Existing Infrastructure
Ensure that the SIP trunk provider you choose is compatible with your current communication infrastructure, including your Private Branch Exchange (PBX) system. Compatibility ensures smooth integration without the need for extensive modifications, allowing you to leverage existing investments and minimize disruptions during implementation.
2. Pricing and Cost Efficiency
Consider the pricing and cost efficiency of Canada SIP trunk providers. Evaluate the pricing plans, including setup fees, monthly charges, and call rates, to ensure they align with your budget and offer transparent billing and cost savings. Look for options like pay-as-you-go or bundled minutes that suit your call volume needs economically.
3. Scalability and Flexibility
Assess the scalability and flexibility offered by Canada SIP trunk providers for business customers. Look for solutions that allow easy adjustment of lines, features, and capacity to accommodate growth or seasonal fluctuations without significant downtime or additional costs. Flexible plans ensure your communication system can adapt to evolving business needs effectively.
4. Reliability and Uptime Guarantees
Prioritize reliability and uptime guarantees when selecting Canada SIP trunk providers, especially for business customers requiring uninterrupted service. Look for providers offering high availability and robust uptime SLAs to minimize downtime. Additionally, consider options with unlimited outgoing and incoming calls or generous call allowances to support your communication requirements without restrictions.
5. Customer Support and Service
Evaluate the customer support and service quality of Canada SIP trunk providers, ensuring they offer prompt assistance for make and receive calls issues. Look for providers with 24/7 support and a reputation for resolving queries effectively, as reliable support is essential for maintaining seamless communication operations.
6. Security Features
Consider the security features offered by Canada SIP trunk providers, especially concerning local phone numbers for establishing a local presence. Look for providers that offer robust security measures such as encryption, secure SIP signaling, and protection against fraud and hacking to safeguard your communication channels, including local phone number transactions.
Conclusion
Choosing the right SIP trunk provider is crucial for enhancing your business communications in Canada. By considering factors like compatibility, cost, scalability, reliability, customer support, and security, you can select a provider that best fits your needs.
Whether you’re looking to expand globally with providers like Squaretalk or need robust local services from providers like CallHippo, the right SIP trunk solution can streamline your communications and foster growth. Don’t forget to leverage free trials to find the perfect match for your business.
: What Is A PBX System? Definition, Features And BenefitsFAQs
1. How much does SIP trunking cost?
The cost of Canada sip trunk provider varies depending on the provider, the number of channels, and the volume of calls. Generally, prices can range from $15 to $25 per trunk per month, with additional costs for outbound calls per minute.
2. What is the difference between SIP PRI and SIP trunk?
SIP trunks and Primary Rate Interface (PRI) both serve similar purposes but use different technologies. PRI is a telecom standard for transmitting multiple DS0 voice and data signals between networks and users. SIP trunks use the internet to provide more flexibility and scalability compared to PRI, which uses a physical connection.
3. Can I host my own SIP trunk?
Yes, it is technically possible to host your own SIP trunk if you have the necessary expertise and infrastructure. However, it involves significant setup and ongoing maintenance challenges, making it more practical for larger organizations or those with specific needs.
4. What are the disadvantages of SIP trunking?
One downside is reliance on internet connectivity, making communications vulnerable to network issues. Additionally, poor VoIP implementation might lead to security vulnerabilities, and the initial setup can be complex without proper technical support.
Updated : February 3, 2025
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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