Hosted PBX System
Better manage your business communication with CallHippo’s Hosted PBX System. Enjoy 50+ advanced features, including smart call forwarding, sentiment analysis, and AI voicebot, ensuring efficient and effective interactions with customers.
What is a Hosted PBX System?
A Hosted PBX (Private Branch Exchange) system is a cloud-based phone service that handles communication for businesses. It offers features like call routing, voicemail, and conferencing without the need for on-site hardware. Hosted PBX systems are scalable, cost-effective, and provide flexibility, making them popular choices for businesses of all sizes seeking efficient communication solutions.
Benefits of Hosted PBX System
From cost savings to enhanced security and flexibility, PBX systems offer a range of benefits for businesses. Here are a few major benefits of PBX phone systems.
Cost-Effective
Save on hardware and maintenance costs with a cloud-based system by eliminating the need for expensive on-site equipment and reducing operational expenses.
Scalability
Easily scale your communication system up or down as needed without major investments in hardware or infrastructure upgrades.
Flexibility
Access your phone system from anywhere with an internet connection– enabling remote work and enhancing workforce mobility.
Advanced Features
Enjoy a wide range of features like power dialer, smart call forwarding, and sentiment analysis to boost productivity and collaboration.
Reliability
Benefit from robust infrastructure and redundancy in data centers, ensuring high availability and minimizing system downtime.
Integration
Easily integrate your phone system with other business tools like CRM software– enhancing efficiency and optimizing workflows.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Hosted PBX System Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to Support Their Customers and Not For Bulk Calling
Starter
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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Hosted PBX solutions offer benefits such as lower upfront costs, scalability, flexibility to work remotely, automatic updates and maintenance, and access to advanced features.
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CallHippo provides a top-notch hosted PBX service with a user-friendly interface, robust features, competitive pricing plans, and excellent customer support. Our solution is designed to meet the communication needs of businesses of all sizes.
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CallHippo's hosted PBX phone system includes features such as smart call forwarding, IVR, sentiment analysis, power dialer, CRM integration, analytics, and more.
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Yes, CallHippo offers integration with popular CRM software, including Salesforce, HubSpot, Zoho CRM, and more– enabling seamless communication and data synchronization across platforms.
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Yes, CallHippo's hosted PBX solution is designed for easy setup and use. With no hardware installation required, users can set up their virtual phone system within minutes.
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CallHippo maintains redundant data centers and employs industry-leading security measures to ensure high availability and reliability for our hosted PBX service. Our infrastructure is designed to minimize downtime and ensure uninterrupted communication for our users.
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Yes, CallHippo offers customization options to tailor the hosted PBX system to your business needs. Users can configure call flows, set up custom greetings, create call queues, and personalize settings to optimize communication workflows.
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CallHippo provides comprehensive customer support, including online resources, tutorials, and a dedicated support team available via chat, email, or phone to assist with setup and any questions or concerns regarding our hosted PBX solution.
From buying a number to making the first call, all it takes is 3 minutes to set up your virtual phone system.
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