With the whole world in lockdown for over a year now, the office and home space have merged inevitably — making it difficult for employees to balance between professional and personal. And this becomes even more of a hassle when employees use their personal phone numbers for business conversations.
In wake of such a predicament, businesses are now using virtual business phone number apps to get a separate phone number for employees. Employees can use these virtual phone numbers on their own devices for work calls — be it laptops, desktops, smartphones, or tablets.
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These apps are easy to download, user-friendly, and effective. More and more companies are adopting this technology to help their employees attend work calls with ease, from anywhere. Furthermore, through these virtual phone number apps, you can record calls, forward them, and many employees can even share the same number.
And here’s the best part — these apps can manage everything from call routing to vacation responses, call to email transcription, and cheaper local/international phone calls!
List of Top Virtual Business Phone Number Apps
So, let’s check out the list of the nine best business phone number apps that we have curated for you.
CallHippo is one of the best virtual number applications that provide a wide range of functionalities. Some of these include call tracking, call recording, and call routing which is essential in providing a superior customer experience.
Top companies like Honeywell, Shipsy, and more use CallHippo to manage all communications related to their business.
What sets it apart is that it just takes three minutes to set up and get running.
- Power dialer
- Smart switch
- Smart call forwarding
- Call transfer
- Call conference
- Scalable and secure
- Seamless integration
- Bronze: $15 per user per month
- Silver: $30 per user per month
- Platinum: $45 per user per month
Sideline is a phone number app for businesses that enables employees to use a professional number just for work-related calls. This app allows you to install a second number to your existing phone line, through which you can attend to both personal and work concerns on one cellular device.
To upgrade communication and help employees build strong customer relations, Sideline offers unique business messaging tools. Some of the highlights of this app are its function of business texting, auto-reply, and team number.
- Call monitoring and recording
- Employee directory
- Telemarketing management
- Group messaging
- SMS + MMS messaging
- Easy to set up
- The second number can be anonymous for the client
- Customized auto-replies
- A bit difficult to block personal numbers on the same phone
- Users reported some glitch
- Monthly: $9.99
- 6-month plan: $49.99
- Yearly plan: $99.99
One of the best business phone apps, Nextiva offers users the option to instant chat, call, or video conference — all in a single click! You can easily move from your phones to laptops without losing any data on the way.
Furthermore, Nextiva is super easy to use and manage. Businesses opt for this app as it serves as a common platform for customers and team members, saves time with automation and AI, and serves customers across many channels.
- Quick auto-attendant
- Unlimited HD voice calls
- Easy voicemail to email transfer
- Call routing
- High-quality service
- Intuitive interface
- The online web portal is difficult to manage
- Call quality may sometimes be poor
- Essential plan: $19.95/month
- Professional plan: $20.95/month
- Enterprise plan: $27.95/month
No matter where you go, your business goes with you. Grasshopper, your popular business app ensures that you don’t risk losing any clients even if you are not at your desk.
Grasshopper is one of the top business phone number apps that can be useful in separating professional from private on your phone. With its amazing features, you can do everything from reading voicemail transcriptions to WiFi calling.
- Call logging and routing
- Employee directory
- IVR / voice recognition
- Ring groups
- Customized greetings
- Awesome texting features
- Lacks call-recording feature
- Setting up calls can be cumbersome
- Starts at $26/month
Using automation solutions, this virtual business phone number app allows businesses to access a voice, text, and fax tool to securely send and receive faxes digitally — all in one place. Banter.io’s texting features enable you to engage in SMS marketing and expand your business reach.
From data collection to inventory management, unlimited calling and texting capabilities, this app will take care of all your business communication needs.
- Tailored texting solutions
- Custom caller ID
- Web browser calling
- Integrations for over 1,000 apps
- Inventory management
- Improved data collection
- Customer support can be improved
- Starts at $19.99/month
6. Google Voice
Google Voice is a leading virtual business phone number app that is free, easy, and honestly, quite omnipresent Here’s the deal — if you are an individual user or a solopreneur, you can use this app to get a phone number to call anywhere in the US and Canada.
Moreover, you can use Google Voice to save a huge chunk of time and have control over your business communication. From spam calls being silently blocked to a voice number that lets you receive calls on the web — this app has it all.
- Caller ID
- Personalized greetings
- International calling
- Voice recognition
- Easy to use
- Accommodates every business size
- Might not be able to see who is calling when receiving calls
- Glitch in voicemail
- Business plan: Starts at $10 per user/month
7. Freshdesk (Formerly Freshcaller)
While talking about the best business phone apps, we cannot leave behind Freshdesk. Whether you are a growing or established business, this app can come in handy in managing client relations from anywhere.
There is a unique feature of paying per minute so that you pay only as much as you use. Through Freshdesk, you get options of using many numbers — international, local, and toll-free.
- Mask calls
- Bring your own carrier (BYOC)
- Call logging, monitoring, and routing
- Call scripting
- Contact management
- Track and monitor customer issues and requests effectively
- Easy to set up
- Call flows are not customizable
- The response time of the issued ticket is slow
- $19 per user/month or pay per minute
A cloud-based platform, GenVoice is one of the most preferred business phone apps in the world. There are more than 40 free features that you can use to amp up your business experience.
Its business VoIP services enable users to engage in simple and effective business calls, texting, etc. It also offers flexible international calling plans and unique features, such as call parking.
- Unlimited concurrent calls
- Free visible call analyst
- Conference rooms
- Intra-domain calls
- Quick solutions to issues
- Good customer service
- Lag in VoIP phone system
- Basic: $20/month
- Team: $25/month
- Enterprise: $35/month
This business phone app offers a business phone system, and virtual, local, and toll-free numbers (across regions). Businesses opt for this app as it provides unmatched conference calling and a virtual receptionist.
There are different plans in the app – each offering a different user limit and set of call minutes. This excellent business phone number apps provides functionalities like call monitoring, call logging, call routing, and more.
- File sharing
- Voice recognition
- Live chat
- Screen sharing
- Call recording
- Good routing functionality
- Easy to use
- A bit expensive
- Users reported a glitch in the message inbox
- Starts from £7.50 per user/month
Virtual business phone numbers are becoming a necessity as the culture of remote working is becoming a norm.
Revolutionize business communication as you know it and adapt to these new apps to take your customer relations a notch up.
So, what are you waiting for?