One of the biggest roadblocks for businesses looking to adopt remote work is their phone system. In comparison to landlines, a virtual phone system provides more excellent capability.

Additionally, as businesses embrace remote and distributed work trends, they require a virtual phone system. But there are tons of phone systems available in the market. Which one to choose?

Can a cloud-based phone system help you run your business? How does it work?

What benefits does it provide?

This blog will cover all these points and more. Keep on reading!

What Is A Virtual Phone System?


A virtual phone system is nothing but a communication platform that handles business calls with active internet. It enables users to accept and make calls from a desktop application, a mobile phone, or a desk phone.

Providers of virtual phone systems ensure that consumers have access to a scalable communications infrastructure. These service providers provide users with a scalable communications infrastructure.

Businesses migrate their phone systems to the cloud to take advantage of the additional functionality available only through a virtual phone system. It helps organizations of all sizes to boost productivity and expand their workforce.

How Does A Virtual Phone System Work?


A virtual phone system (VPS) connects toll-free numbers, local numbers, and users. Since it functions using an active internet connection, you can quickly transfer calls from your office phone to your cell phone without worrying about your physical location.

Virtual phone systems enable you and your team to operate more efficiently by providing higher reliability, improved call quality, and a slew of innovative capabilities.

What Is VoIP?

The term “Voice over Internet Protocol” refers to the protocols that enable voice-based phone calls to be made via the internet rather than through a local telephone provider.

VoIP works on encrypting your voice, turning it into a digital signal, compressing it, and finally transmitting it through the internet. First, a VoIP provider establishes the connection between all parties. The digital data is then decompressed into the sound you hear on the receiving end through your telephone or speakerphone.

How Does A Voip System Work?


Since VoIP is a web-based service, your data is safely saved in the cloud. You can manage your VoIP system online via a dashboard. VoIP provides multiple customization benefits to users, including contact customization, business phone number customization, call forwarding, and adding new phone lines.

All you will need is a SIP-compliant desk phone or a VoIP calling app to make a VoIP call.

Benefits Of VoIP

1. Low Cost

VoIP is a cost-effective substitute to traditional telephone service. VoIP, as the name implies, makes and receives telephone calls through your internet/broadband connection. This can significantly lower your business’s operating costs by obviating the necessity for numerous separate telephone lines.

2. Higher Call Quality

Since VoIP utilizes your internet connection, it provides superior call quality when compared to other options. In addition, a VoIP telephone system offers customers a high-definition voice via the internet, remarkable clarity, and clear audio – particularly with our new Mitel VoIP Telephone Systems.

3?. Flexibility

VoIP can be customized to your business’s specific requirements. Due to this versatility, it’s simple to configure a VoIP telephone system to fit your business’s telephony requirements. The only constraint is your bandwidth, which potentially allows for the addition of thousands of people.

4. Reliable

VoIP has evolved throughout the years, with programs like Skype and FaceTime at the forefront of innovation. As a result, numerous organizations have used VoIPs globally, and the technology is constantly changing, making it one of the most reliable telephone solutions available.

What Is An IP-PBX?


Internet Protocol Private Branch Exchange is a phone system that connects to the phone via VoIP. There are three types of IP-PBX, including —cloud-based, on-premise phone systems, or both.

While on-premise IP-PBX systems are deployed on-site and pre-programmed, cloud-based IP-PBX systems store functionality in software and do not require on-premises hardware. 

How Does An IP-PBX System Work?

An IP-PBX system connects VoIP phones to a PBX server. VoIP servers need to register devices, and route calls on an IP-PBX system at multiple locations.

Since the IP-PBX communicates with devices via the internet, it has no physical boundaries. This adds the functionality of mobile device use, which is critical for today’s employees.

Benefits Of IP-PBX

1. Mobile Device Integration

Using IP-PBX, you can make and receive calls on your cell phone with the same phone number as your desk phone. This is accomplished by installing a mobile application that is fully integrated with your company’s IP-PBX system.

2. Scalability

Online management and the removal of user license costs ensure your business’s scalability. In addition, as your user base and feature requirements develop, there is no additional expense associated with adding lines or features from a contractual, management or cost perspective.

3. Hot Desking

Hot desking is the capability for multiple users to share a single workstation. Although the desk phone is fixed to a hot desk, users can log in and utilize its extension. This is easily accomplished with IP-PBX systems. Additionally, a user can unplug their desk phone, physically relocate it, plug it in, and continue to use it usually.

4. Easy Setup 

IT administrators are particularly pleased with the ease with which IP-PBX systems may be configured. Even non-technical workers, such as office managers or administrative assistants, can establish an IP-PBX. Due to the IP-PBX’s internet-based nature, the setup process is likewise conducted via the internet. The web interface allows for creating hunt groups, extensions, and the recording of intuitive menu welcomes.

What Is A PBX System?


A PBX is a telephone system that enables calls to be routed to several extensions (handsets) throughout the business without each extension requiring its landline from the telephone provider.

PBX phone systems offer scalability and flexibility, allowing you to add or remove desk phone numbers without incurring additional costs from your local telephone carrier.

How Does A PBX System Work?

A virtual PBX system might be analog, digital, or cloud-hosted. The analog PBX or landline system, which is increasingly rare, uses the public switched telephone network (PSTN).

Different PBX systems operate in unique ways. For example, typical PBX systems connect inbound and outgoing calls over traditional copper telephone landlines. The IP-PBX system utilizes digital phone signals. Upgrading to an IP phone enables businesses to make use of some more simple features. Users of an IP business communications system have nearly endless options for adding extensions and trunks, making it the more intelligent choice for enterprises seeking flexibility and scalability.

Want to know more about the virtual PBX phone system for businesses and startups? 

Benefits Of PBX System

1. Internal Communications

With a PBX system, the call would be routed within, bypassing the building entirely. Add a few more phones, and the complexity of different phone lines quickly becomes unmanageable — and costly — with a standard direct line setup. It’s critical to remember that, while you may be concerned about the expense of a private telephone exchange, there are PBX phone systems available for small enterprises. These benefits are available without investing in a high-end, extensive company phone system.

2. Centralized Control

A PBX phone system might have a help desk feature that enables all calls received by your business’s multiple phones to be accessed by a single number. That is, rather than listing a lengthy list of unique phone numbers in directories or adverts, you may list one.

3. Automation

One of the benefits of a PBX phone system is eliminating the need for a receptionist. Typically, PBX auto attendants allow callers to enter an extension number to bypass what would otherwise be a protracted menu process.

4. Flexible Call Routing

Because calls can be forwarded, you can build up a series of backup routings if a critical employee, such as a sales manager, leaves their desk. For example, the call will be transferred to another sale reap. These choices enable you to ensure that critical customer calls do not go to voicemail or go unanswered.

The Final Choice

Finding the right phone system is one of the most critical tasks your business will face. In a period of increasing digitization, failing to adopt cutting-edge communications technology might jeopardize operations and put your company behind in the highly competitive business environment.

Speak to our experts and learn more about how and what virtual phone systems can work for your business.

Updated : August 26, 2021


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