Organizations are always looking to enhance their communication for better team collaboration and efficiency. Online numbers are the fastest way to cut down on expenses, drive productivity, and enhance employee engagement. Business phone numbers are expected to have 204.8 billion corporate consumers by the year-end of 2021.

If you are planning to take the leap of faith, and adopt online virtual phone numbers for your organization, be rest assured that it will be one of the best decisions ever. Virtual phone systems can pump up your accessibility levels and can ensure that your clients can reach your staff members round the clock. 

Most companies are keen to implement small business phone numbers but are not aware of the best VoIP phone service providers.

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Well, the market today is flooded with several options and most vendors customize specialized calling packages for companies that suit their specific requirements. It is important to scan the market carefully and take a calculative decision before investing in an online phone number. 

To help you select the best VoIP phone service provider for your business, we have compiled a list of some of the most authentic vendors in the market:

Jive

This reliable VoIP service provider delivers telephone systems to organizations of all sizes. It has good features and offers excellent customer support to help with maintenance issues. One of the best cloud-based phone systems, Jive empowers connectivity by allowing employees to conduct business communication, even when they are on the move.

This reliable VoIP service provider delivers telephone systems to organizations of all sizes. It has good features and offers excellent customer support to help with maintenance issues. One of the best cloud-based phone systems, Jive empowers connectivity by allowing employees to conduct business communication, even when they are on the move.

Features:

  • Auto-attendant
  • Virtual fax
  • Call recording
  • Call forwarding
  • Speed dialing
  • Call waiting

Pros:

  • End-to-end encryption for secure calling
  • Pricing scales down for a higher number of employees
  • Advanced call analytics
  • Customizable call features

Cons:

  • Inadequate CRM integration support

Toky

A robust business phone number service provider, Toky offers a range of options for organizations. It can set up call centers easily and ensures that companies get the perfect pricing package. It facilitates teams, managers, and customers to remain in touch from anywhere, and comes packed with many sophisticated features.

Features:

  • Call logging
  • Call forwarding
  • Auto-attendant
  • Voicemail
  • Customized greeting messages

Pros:

  • User-friendly interface
  • Great CRM integrations
  • Easy onboarding process
  • Excellent customer support

Cons:

  • Does not support conference calling of more than 3 users

Dialpad

A modern communications platform, Dialpad facilitates voice/video calls, conferences, messages, and meetings for companies. It contains many diverse features and can be easily accessed from any internet-enabled device. Dialpad is a user-friendly online phone number provider, that allows streamlined business communication across various departments.

Features:

  • Three-way calling
  • Call waiting
  • Instant messaging
  • Multimedia support
  • Fax management
  • Call screening

Pros:

  • CRM integrations
  • Excellent customer support
  • Fairly reliable services
  • Ease of use

Cons:

  • May require technical support for installation

CrazyCall

An advanced auto dialer software, CrazyCall is a holistic solution that allows users to make calls easily. It facilitates inbound and outbound sales processes through various features and cost-effective calling plans. It improves collaboration between all organizational stakeholders and enables seamless communication processes.

Features:

  • Web browser  app
  • Call tracking
  • Live dashboard with key statistics
  • Call forwarding
  • Conference call facility
  • SSL encryption

Pros:

  • Easy to set up
  • User-friendly API
  • Highly scalable to suit business requirements
  • Good customer support

Cons:

  • Limited reporting options in free plans

8×8

A powerful virtual phone system provider, 8×8 can help organizations with a unified communications portal that enhances operational efficiency. It has many diverse business features and pricing plans that suit every kind of budget. 8×8 also has a live online dashboard that is useful for call analytics and report generation.

Features:

  • Call reporting
  • Instant messaging
  • API integration
  • Call monitoring
  • SMS integration
  • Call forwarding

Pros:

  • Works on any internet-enabled device
  • Apex call quality
  • Remote access for multiple users
  • Excellent customer service

Cons:

  • The interface may seem unintuitive and not so navigable initially

CallHippo

One of the best VoIP phone service providers, CallHippo has an impressive range of features that can enhance an organization’s productivity. It is capable of setting up call centers in over 50 countries and can customize tailor-made pricing packages. 

It utilizes revolutionary virtual telephony for its telephone systems, which ensures that team members can remain accessible from any corner of the world. 

A robust solution packed with plenty of integrations, CallHippo can transform work operations and bring about structured functionality for communication processes at the workplace.

Features:

  • Call planner
  • GlobalConnect
  • Call barging
  • Call queuing
  • Interactive voice response
  • Call recording
  • Voicemail
  • Various CRM integrations
  • Conferencing
  • Call forwarding
  • Instant messaging
  • Call monitoring
  • SMS integration
  • Call cascading
  • Unlimited concurrent calls

Pros:

  • Provides real-time information for detailed call analytics
  • Responsive and proactive customer support team
  • User-friendly and sleek interface
  • Highly affordable services that offer value for money
  • Fully functional mobile app
  • Apex call quality with no interruptions

Cons:

Nothing significant has been reported from its vast majority of highly satisfied customers

Google Voice

Google voice is a popular and free virtual business phone app. If you are already using G Suite, you can integrate Google Voice with all other Google apps you are using for your business. 

Individual users can use the personal plan to get a virtual phone number and call anywhere in the US and Canada for free. 

It has good features and offers excellent customer support to help you deal with maintenance issues. An advantage of using Google Voice is that it provides excellent connectivity and mobility.  

Features

  • Voicemail transcription
  • Call forwarding 
  • Speed dialing 
  • Offers multiple- third-party integrations 
  • Multimedia support 

Pros 

Cons 

  • No emergency calls 
  • No auto attendant options 
  • Limited call flows and extensions 

eVoice

eVoice is a popular virtual phone provider offering international coverage, particularly in the United Kingdom. It offers business phone systems, toll-free numbers, virtual numbers, and local numbers for different regions.

Their plans include virtual receptionist facilities, outbound calling solutions, call management tools, conference calling, and more. 

You can choose from multiple plans. Each of them comes with a different number of users and predefined call minutes. Call forwarding rates differ based on your location and the number you are forwarding to.

Features 

  • Call blocking & caller ID
  • Call logs
  • Call queuing & routing
  • Call screening & transfer
  • Click-to-call

Pros 

  • Easy customization
  • Great customer support 
  • Value for money 

Cons

  • Limited help documentation

Phone.com

A vanity virtual number provider, Phone.com works well on any device. It also provides you with an auto-attendant along with your choice of pay-per-minute or unlimited calling plans.

Phone.com has a modern feature set that will make your business as well equipped as any big enterprise. You’ll get to enjoy conferencing, texting, and sophisticated call management facilities. 

Features

  • Account management
  • Call analytics 
  • Call screening and call recording 
  • Expert support 
  • HIPAA Compliance

Pros

  • Moderately priced
  • Easy to set up
  • 24/7 phone and email support

Cons

  • It doesn’t offer a Google Chrome extension 

Grasshopper

Grasshopper provides high-quality phone features to businesses that do not require any equipment to be installed in their office or home setting. It provides you with unlimited calling, call forwarding, and an automated attendant at affordable rates. This makes it an excellent option for remote workers and managers who need to contact customers and clients. 

Features

  • Auto-Attendant 
  • Call Management 
  • Call Routing and Extensions
  • Call tracking 

Pros 

  • SMS texting
  • Conference call facilities 
  • Text messaging
  • Forward calls to any device

Cons

  • No multi-level greeting menu
  • No provision for call recording

 The Final Verdict:

While there are numerous reliable VoIP service providers in the market, there is no doubt that CallHippo emerges as a clear winner amongst the rest. CallHippo can take your business communication to the next level, and help your organization benefit as a result of massive cost savings. It will arm your company with diverse customized calling features and enhanced workflow management.

CallHippo is definitely the best VoIP provider available today that can dramatically transform your business communication processes. So, if you are on the lookout for a business phone number, do not hesitate any further. CallHippo will be one of the best choices you make for your organization and will impact your bottom-line results favorably.

Updated : May 5, 2021

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