If one does not know to which port one is sailing, no wind is favorable – Lucius Annaeus Seneca
Telephone number yet remains one of the most important tools for your customers when they need to reach out to you. Despite all techno-arena advancements, everyone expects to see a local phone number or toll-free number on your website.
Similar is the case for brochures, business cards, or any other branding material. Traditional entrepreneurs continue to lose customers and money. It is because of their inability to adapt to modern-day technological advancements.
Are you an Australian entrepreneur looking forward to streamlining your business calling initiatives?
This guide will help you get tips to make your calling experience seamless and make way for an extraordinary customer experience.
Benefits of Having A Business Phone System
Having a good business phone service allows you the following:
Better Call Routing
One best business phone number among several users (auto-attendant feature )allows incoming calls to be routed to the first available call agent.
A business phone system is equipped with features like caller ID, call recording, inbound call routing, call waiting, call forwarding, and more. You can easily track hold times, call duration, wait times, and overall usage.
Moreover, you can use a desk phone system, cordless phones, mobile cell phones, or a computer to receive and make calls.
Comprehensive business phone systems transmit voice over the internet (VoIP systems), which means you can take your incoming call anywhere you want.
Moreover, you save on huge calling costs and eliminate instances of missed calls. As per a study, UK businesses lose over £30 billion each year due to missed calls.
The cost of missing just one call can be around £1200 (approx. AUD 2,180).
Business Calling Options in Australia
It is essential for entrepreneurs in Australia to select the right Australian virtual phone number.
We understand that making such a choice can be complicated. So, what can you do in this regard? Do read through the information below about the several business phones calling options:
Landline numbers are one of the most common phone communication solutions found in almost all businesses and homes.
Such numbers are provided with a standard two-digit area code followed by the eight-digit local phone number.
These numbers can be helpful in the planning stages of the business. However, the limited features offered by landlines are making them redundant.
As per a study, the once-common household item will be completely extinct in Australian homes by 2037.
Mobile Phone Number
A functional mobile handset has become a vital part of our daily lives. From exchanging calls between friends to conducting business, they come in handy.
Mobile phone numbers in Australia begin with either 04 or 05, followed by an eight-digit number.
Mobiles offer you the flexibility to make or receive calls even on the move, anywhere in the world. However, all great conveniences demand a certain price.
Entrepreneurs feel that sharing their mobile numbers with customers can harm their privacy and affect their work-life balance.
Virtual Phone Numbers
A virtual number, also known as direct inward dialing or access number, is a telephone number without a directly associated telephone line. It does not require expensive hardware and time-consuming, complicated installation.
Usually, a virtual number is programmed to forward incoming calls to one of the pre-set telephone numbers of your choice. This can be your landline, mobile phone device, or VoIP (Voice over Internet Protocol) phone services.
Different types of virtual phone numbers can be used by an entrepreneur depending upon the need of the business, available resources, and scalability. Here are some numbers entrepreneurs in Australia can use.
1800 numbers are also known as ‘free call numbers.’ Such numbers allow your customers to call you or your business for free, anywhere in Australia. These numbers start with the prefix 1800 and are typically followed by six more digits.
However, smaller businesses and startups who may have tight budgets may prefer to share call costs with their customers.
An entrepreneur in Australia would pay a low monthly service fee and call charges based on the origin of the call in Australia.
Using 1800 number services remains one of the most viable options for an entrepreneur in Australia. Such numbers are most popular and can be dialed from any landline anywhere in Australia.
Also known as ‘local call number,’ a 1300 number is a business number that allows your customers to call your business from anywhere in Australia.
Your business and your caller share the cost of using the 1300 number call services. Your company pays a low monthly service fee, along with call charges based on the origin of the call within Australia.
Since a 1300 number is a virtual business number, you may choose to retain the same 1300 number. You can also use it even if you decide to move or relocate anywhere in Australia.
Much like local call numbers, a 13 number service can easily be availed by your customers.
These numbers are in demand since they begin with the prefix 13 and are followed by only four digits.
The price of purchasing the rights of using a worthy 13 number will depend on its uniqueness and importance. You should be aware that the easier the number is to remember and recall, the higher its price.
Generally, entrepreneurs driving larger businesses with more available budgets to spend will have access to the best available 13 numbers.
13 numbers come with an annual government surcharge of nearly AUD 8,000. However, the cost of using the services associated with 13 number calls is shared between you and your caller.
Your business will pay a monthly service charge with individual call charges. At the same time, your customers are billed at a rate determined by their carrier.
As an entrepreneur in Australia, it is important for you to clearly understand the benefits of business calling numbers. This is to maximize returns and grow your business.
What’s your take on virtual phone numbers? Share your views in the comments section below!