Whether you’re a startup or a large enterprise, hiring receptionists just to redirect phone calls to the right department could quickly become a burden. For businesses that receive hundreds or thousands of calls every day, it could further hurt your finances. Thankfully, there’s a solution. IVR (Interactive Voice Response) makes this process simpler and easier for everyone. With remote working becoming the norm, it has become necessary to have a phone number to keep personal and work calls separated. 

A virtual telephone number is a number that is not fixed to a particular location or device. Users can easily route or redirect calls from one number to another number, device, or IP address. 

Unlike traditional phone numbers that are dependent on cell towers to provide coverage, a this phone number relies on the Internet. It gives businesses flexibility and great content on how it wishes to receive calls by removing the physical limitations.

Virtual phone number provider india

Reasons for using IVR

IVR is your virtual receptionist that shares pre-recorded messages to employees and helps them choose the right department for their problems. Here are some more reasons for using IVR:

  • Minimizes expenses by reducing the number of customer executives required. 
  • Track potential leads even outside business hours. 
  • Allows you to set up call forwarding, so you don’t miss any calls when you’re not in the office. 
  • It can attend to hundreds of calls simultaneously. 
  • Automated greeting makes your business look more professional and enhances your brand image. 
  • Improves the brand-customer relationship by allowing you to customize phone menus and prompts.

Improving customer service with IVR

With an IVR system in India set in place, customers’ calls will quickly and efficiently get routed to a skilled agent. This will increase your first call resolution rate, thereby enhancing the customer experience. 

IVR also provides self-service options to customers. For instance, if you’re a telecom company, you can let your customers check their subscription status, balance, previous bills, etc., without even talking to a human agent. Just enter your registration number and get the details.

List of best virtual number providers in India to consider

Now that you know why you need a phone number, let’s look at some of the top applications that you can use.

1. CallHippo

CallHippo

CallHippo is a market leader in providing virtual phone numbers in India service that just takes three minutes to set up and get running. It offers a wide range of functionalities such as call recording, call routing, and more, that can help provide superior customer service. 

Used by over 5000+ global brands, CallHippo is creating a niche for itself in the market. By providing advanced functionalities like speech analytics and voice broadcasting, it becomes an ideal choice for all call centers.

Key Features

  • Power dialer
  • Smart switch
  • Smart call forwarding
  • Call transfer
  • Call conference

Pros

  • Easy-to-use, scalable and secure
  • Seamless integration

Pricing

  • Bronze: $16 per user per month
  • Silver: $24 per user per month 
  • Platinum: $40 per user per month

2. Line

Line

Line aims to streamline the entire communication within your organization. It provides a messenger app whereby you can easily send one-on-one and group texts. Not only that, but you can even use it for making calls to your clients overseas. 

It provides an end-to-end solution that enables users to send messages, voice calls, and audio for free. It is compatible with mobile phones, tablets, computers, and laptops.

Key Features

  • Payment wallet
  • Open chat
  • Timeline
  • Black List ID

Pros

  • Compatible with major OS
  • User-friendly interface

Cons

  • Unstable connection

Pricing

  • Free

3. Webex

Webex

Webex is a complete cloud phone system that makes it easy to make and receive business calls from any device. Be it laptop, desktop, smartphone, or tablet, you can access your business number from anywhere. 

It provides enterprise-grade software built especially for small businesses. It covers all bases, including call waiting, holding, and forwarding, and more.

Key Features

  • Merging
  • Visual voicemail 
  • do not disturb calls
  • Call routing
  • Messaging

Pros

  • Noise Removal 
  • Good connection

Cons

  • Complicate to navigate

Pricing

  • Starter: $13.50 per host per month
  • Business: $26.95 per host per month
  • Enterprise: custom quoting

4. Google Voice

Google Voice

Google Voice is a smart voice calling application that is compatible with all devices. It uses a virtual number India that enables you to take control of your personal and work calls. 

You can easily forward call to any device and have all spam calls blocked silently. The best part is that it can be customized to fit your day-to-day workflow.

Key features

  • Robust dashboard
  • Transcribes voicemail automatically
  • Syncs with Google calendar
  • Unlimited SMS
  • Usage and activity reporting

Pros

  • Scalable
  • Active support

Cons

  • Lack of international support

Pricing

  • Starter: $10 per user per month
  • Standard: $20 per user per month
  • Premier: $30 per user per month

5. Vonage

Vonage

Vonage is one of the best in India providers that aims to help businesses offer a superior customer experience. Its unified communication platform promotes easy collaboration, thereby enhancing efficiency at work.

Key Features

  • Audio / video conferencing
  • Call monitoring
  • Call recording and routing
  • Call center management
  • IVR / Voice recognition

Pros

  • Easy and rich interface
  • Reliable customer support

Cons

  • Can be on the expensive side

6. Mitel

Mitel

Mitel is a popular virtual telephone number provider in India that provides end-to-end solutions. It helps small businesses with complete communication and collaboration solutions, allowing your employees to talk, share, and assist customers with ease. 

Built on Google cloud, Mitel has an intuitive user experience with a rich dashboard and easy navigation. In other words, it makes every aspect of business communication simple. 

Key Features

  • Instant messaging – cross-platform (Desktop, Mobile)
  • Audio and web conferencing
  • Multi-point video
  • Global numbers available
  • Enterprise-class security

Pros

  • Flexible and reliable system
  • Seamless integration

Cons

  • Poor customer support

7. RingCentral

RingCentral

RingCentral provides a single platform to manage all your business calls from. You can easily run this app on any device, including smartphones, laptops, desktops, or tablets. 

It’s quite easy to set up and use. The system gives you a choice to create a new number or port existing numbers to your RingCentral account. 

The best part is that RingCentral lets you set up custom greetings, business hours, and call routing so that you don’t miss any calls.

Key Features

  • Call monitoring
  • Automatic voicemail transcriptions
  • Reporting and analytics
  • SMS and MMS
  • Fax facility

Pros

  • Seamless integration
  • Rich dashboard

Cons

  • Call groups could be improved

Pricing

  • Essentials: $19.99 per user per month
  • Standard: $27 per user per month
  • Premium: $34.99 per user per month
  • Ultimate: $49.99 per user per month

8. Spectrum Business

Spectrum Business

Spectrum Business is one of the market leaders in providing virtual number providers in India. It offers unlimited local and long-distance calling with over 35 phone features. 

The best part is that it lets you keep your existing phone number if you wish to. Furthermore, it enables transferring of calls with ease or forwarding them to any mobile device from anywhere.

Key Features

  • Auto call return
  • Spam call filtering
  • Voicemail to email
  • Speed dial
  • Call logs

Pros

  • Offers 3-way calling
  • User-friendly

Cons

  • Report feature can be improved

9. Genesys

Genesys

Genesys offers a best-in-class call center solution that helps agents deliver superior service. It is famous for providing AI-powered predictive routing that helps deliver targeted support. It helps save a lot of time and effort, allowing agents to resolve more issues in less time.

Key Features

  • Activity dashboard 
  • Alerts / Escalation 
  • Real-time chat 
  • Reporting & statistics
  • Interaction tracking

Pros

  • Seamless integration
  • Reliable support

Cons

  • The interface can be improved

10. 8×8 XCaaS

8×8 XCaaS

8×8 XCaaS provides a single platform for all your voice calls, chat messages, meetings, and others. In short, it aims to streamline your communication process to increase efficiency at work. It allows you to get a dedicated virtual business phone number with unlimited nationwide calling along with video conferencing capability. 

Key Features

  • Auto-attendant
  • Intelligent call routing
  • Video and audio conferencing
  • Supervision analytics
  • Call monitoring and barging

Pros

  • Music on hold
  • Small businesses and enterprise integration & fax

Pricing

  • 8×8 Express: $12 per user per month
  • X2: $24 per user per month
  • X4: $44 per user per month

11. Asterisk

Asterisk

Asterisk is an open-source phone numbers in India service application that enables businesses to manage activities across voice over Internet Protocol (VoIP) networks, public switched telephone networks (PSTN), and more.

The software can easily handle the low-level as well as the intricate details of voice, video, and SMS communications.

Key Features

Pros

  • Highly customizable
  • Flexible with a rich interface

Cons

  • In-depth documentation is missing

12. CounterPath

 CounterPath

CounterPath is a leading provider of virtual numbers in India that enables your team members to manage all communication efficiently. Its unified communication solution can be accessed by all sizes of businesses, including Hootsuite, Airbnb, Keyyo Communications, etc. It offers a robust set of functionalities that also include video conferencing and screen sharing for easy collaboration.

Key Features

  • Team messaging 
  • Call forwarding
  • Help desk 
  • Call analytics
  • Cloud solution

Pros

  • Seamless integration
  • Intuitive interface

Cons

  • Users reported some bugs

Pricing

  • For individuals: Free
  • For teams: Starts at $4.95 per user per month
  • For enterprise: custom quote

13. Grasshopper

Grasshopper

Grasshopper is one of the top virtual mobile numbers India that can be useful in separating professional from private on your phone. It offers a wide range of features that enables automatically reading voicemail transcriptions or WiFi calling. It can be accessed using your desktop as well as your mobile phone. Besides, it offers toll-free numbers for your business too.

Key Features

  • Call logging and routing
  • IVR / voice recognition 
  • Ring groups
  • Employee directory 
  • VoIP

Pros

  • Awesome texting features 
  • Customized greetings

Cons

  • Setting up calls can be cumbersome

Pricing

  • Starts at $26/month

14. Nextiva

Nextiva

Nextiva is an award-winning virtual mobile number India provider which enables moving from phones to laptops without losing any data on the way. Considered as one of the best, Nextiva offers users the option to instant chat, call, or video conference all in a single click. Besides, it’s easy to use and manage. It enables businesses to save time with AI and automation and allows them to service customers across several channels.

Key Features

  • Quick auto-attendant 
  • Real-time chat
  • Unlimited HD voice calls
  • Easy voicemail to email transfer
  • Call routing

Pros

  • High-quality service
  • Flexible and scalable

Cons

  • Poor call quality

Pricing

  • Essential plan: $19.95/month
  • Professional plan: $20.95/month
  • Enterprise plan: $27.95/month

15. Zadarma

Zadarma

Zadarma is a  free cloud communication platform that supports Interactive Voice Response (IVR), Conditional and Unconditional Call Forwarding, and much more. 

Its intuitive interface makes it easy to set up and use even for a person not well acquainted with techs. Besides, it brings 14 years of expertise to the table, making it one of the best VoIP providers in India.

Key Features

  • Multichannel customer service 
  • Integrated CRM system
  • Call logging and monitoring
  • Auto-dialer
  • Contact management

Pros

  • Third-party integration 
  • 24*7 customer support

Cons

  • Spam calls are an issue

16. Aircall

Aircall

Aircall is a cloud-based phone system that helps businesses with skill-based routing and live call monitoring. It aims to help increase the efficiency of your call center with its robust functionalities. What’s more, its PowerDialer and real-time coaching ensure you close deals faster and smarter. 

Key Features

  • Click-to-dial
  • Call center IVR menus
  • Voicemail
  • Blacklist numbers
  • Virtual call centers

Pros

  • Personalized three-digit extension number
  • Toll-free and international numbers

Cons

  • Intuitive UX lacking

Pricing

  • Essentials: $30 per month
  • Professional: $50 per month
  • Custom plans

17. Intrado

Intrado

Intrado provides a cloud-based unified communication solution that makes it easy to manage your team and customers. It offers various, making PBX and SIP trunking solutions that create a solid base for a wider collaboration suite.

Intrado claims that 90% of Fortune companies use their product to promote collaboration and communication efficiency.

Key Features

  • Web calling
  • Mobile access
  • Contact management
  • Rich dashboard

Pros

  • Powerful yet simple 
  • Easy integration

Cons

  • Customer support can be improved

18. Fusion Connect

Fusion Connect

Fusion Connect provides a virtual number India solution to implement a hybrid workplace with ease. Major brands like Chipotle, Shake & Shack, and more use Fusion Connect. 

Besides, it is compatible with mobile phones to access the system from anywhere. The solution is known for optimizing bandwidth and application performance. It allows you to use up to ten alternate phone numbers in addition to your main phone number.

Key Features

  • Call logging and detail records
  • Call transfer
  • Call waiting
  • Consultation hold
  • Extension dialing

Pros

  • Message waiting indicator
  • Priority alert

19. Line2

Line2

Line2 is a complete virtual business phone number system that lets you communicate with your customers and prospects with ease. It provides a single platform that can be accessed on the go using your smartphone. The solution makes your business appear more established and professional with custom greetings and auto-attendant options.

Key Features

  • Call routing
  • Chat/Messaging
  • Contact management
  • Fax management
  • Multi-user collaboration

Pros

  • Fully customizable
  • Seamless setup

Cons

  • Drop calls more often 

Pricing

  • Starter: $14.99 per month
  • Growth: $19.99 per month
  • Business: $24.99 per month

20. Zoiper

Zoiper

Zoiper is a multipurpose VoIP platform that offers a unified communications package for all types of organizations. It provides a wide range of functionality that supports video, audio, fax, and instant messaging. 

Furthermore, it’s quite popular for its intuitive and responsive interface that makes it easy to navigate and use. It runs on multiple platforms, including macOS, Linux, and Windows.

Key Features

  • Supports numerous plugins
  • Encrypted text and video communication
  • High data security
  • Good audio quality
  • CRM integration

Pros

  • Less CPU usage
  • Easily integrates with many PBX office phone system

Cons

  • The limited number of license usages

Pricing

  • Basic: free
  • Premium: €39.95
  • Zoiper 5 for Windows, Mac & Linux: €39.95 + €7.99 (€47.94)
  • Zoiper Pro for Android: £6.99
  • Zoiper Premium VoIP softphone for iOS: $4.99

Wrapping Up

An IVR system helps businesses and call centers route callers to the right agent efficiently and economically. With the right IVR service provider in India, you can save operational costs, reduce agent burnout, and improve customer experience.  

Investing in a virtual phone number system is a smart move in the current competitive business. Harness the power of these communication applications and increase your staff members’ productivity while gaining customer loyalty.

 

Updated : January 5, 2022

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