Published : August 28, 2024Business VoIP services have become the go-to choice for many companies looking to improve their communication. They offer a flexible, cost-effective way to make and receive calls. But with so many different VoIP service providers in the market, it’s tough to find the right one for your business.
This blog will help you narrow down your choices by highlighting the top 10 business VoIP services available in 2024.
What Is a Business VoIP Service?
Business VoIP service is a technology that lets businesses make phone calls over the internet instead of using traditional phone lines. This service comes with many features and benefits that help improve business communication and teamwork. Some of the main benefits of business VoIP solutions are:
- Cost Savings: VoIP services often cost less than traditional phone lines, making them an affordable option for businesses.
- Advanced Features: They come with features like smart call forwarding, power dialer, and shared inbox.
- Scalability: Business VoIP service providers can easily adjust services to match your company’s needs.
Additionally, VoIP services can be customized to fit the needs of different businesses. However, to ensure you get the maximum benefits from this solution, it is recommended that you choose only trusted VoIP service providers, such as CallHippo.
When choosing a business VoIP service provider, consider starting with a free trial or demo. This lets you explore features, see how good the call quality is, and check the user experience before you decide to commit. For example, CallHippo offers a free trial, letting you explore its features and the overall system. This approach helps you choose a provider that matches your business needs and offers the best value.
Top 10 Business VoIP Service Providers
Below listed are the top 10 business VoIP service providers in 2024: These providers offer a range of features, pricing plans, and customer support options. Let’s take a closer look at each one.
| Company | Rating | Plan | Top Features | Learn More |
|---|---|---|---|---|
 | Starter: $18/month Professional: $30 /month Ultimate: $42 /month |
| Learn More | |
 | Core: $20 Advance: $25 Ultra: $35 |
| Learn More | |
 | Essentials: $18.95 Professional: $22.95 Enterprise:: $32.95 |
| Learn More | |
 | X2: $24 X4: $44 |
| Learn More | |
 | Mobile:$14.99 Premium: $24.99 Advanced:$34.99 |
| Learn More |
After extensive research and analysis, we have curated a list of business VoIP services. These services are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from SoftwareSuggest, G2, and Capterra. Our aim is to assist businesses in identifying the most suitable software to streamline their operations.
1. CallHippo
CallHippo is one of the top business VoIP service providers that offers a range of features designed to support small, medium, and large enterprises. It provides local and toll-free numbers in over 50 countries– helping businesses lower call costs and expand their reach.
The platform also includes a range of essential VoIP features for business, such as shared inbox, call whispering, call analytics, IVR system, sentiment analysis, click-to-call functions, and more.
In addition, it has a clean and clear interface, which allows users to get started with the system typically within three minutes. CallHippo also integrates with various platforms and systems– further improving customer service. All in all, for businesses looking for reliable and feature-rich VoIP services, CallHippo is an excellent choice.
Features
- Smart Call Forwarding
- Power Dialer
- Voice Broadcast System
- Call Performance Ratings
- Shared Inbox
- Sentiment Analysis
- Answering Machine Detection
Pros
- Offers local and toll-free numbers in over 50 countries, helping your business reach more customers and save on call costs.
- Features real-time call analytics, allowing you to monitor performance, track call patterns, and improve overall efficiency.
- Includes a smart call forwarding system that directs calls to the right team members, thereby ensuring better service.
Cons
- International calling features may be limited compared to some other VoIP providers, affecting global communication.
- Users sometimes experience minor call quality issues that can impact communication clarity and reliability.
Pricing:
CallHippo provides four plans, as follows:
- Starter Plan: $18/User/Month (Ideal for startups & small businesses)
- Professional Plan: $30/User/Month (Ideal for SMB sales & support marketing teams)
- Ultimate Plan: $42/User/Month (Ideal for enterprises)
*Pricing as of 11-06-2024.
2. Nextiva
Nextiva is a leading business VoIP service provider in the United States, offering a unified communications package that includes VoIP, video, and chat features. With Nextiva, you can make and receive calls from anywhere using their apps on your phone or computer.
This VoIP service includes tools for hosting unlimited voice and video meetings, engaging with remote teams, and monitoring call data to assess performance and business trends. It also supports system integrations to boost productivity and improve communication.
Most importantly, Nextiva business phone system can be set up quickly with minimal training, making it an ideal choice for efficient, customer-focused organizations.
Features
- Auto Attendant
- Advanced Call Management
- Custom Music on Hold
- VoIP Switchboard
- Hosting PBX Phone System
- Call Recording & Rating
- Three-way Calling
Pros
- Offers a unified communication package with VoIP, video, and chat features, making it easy to manage all communications from one platform.
- Supports unlimited voice and video meetings, enhancing collaboration and engagement with remote teams and clients.
- Provides tools to monitor call data and assess business performance, helping you make informed decisions based on trends.
Cons
- Occasionally experiences minor service outages, which can affect call quality and communication reliability.
- Some advanced features might need extra setup, which could be challenging for users who are not very tech-savvy.
Pricing:
Nextiva has different pricing packages depending on how many users you have, how long you want to subscribe (monthly or yearly), and the type of plan you choose.
- Essential Plan: $23.95/user/month
- Professional Plan: $27.95/user/month
- Enterprise Plan: $37.95/user/month
All of these costs are for up to four users per line. However, as the number of users increases, the package cost decreases.
3. RingCentral
RingCentral is one of the top business VoIP service providers, offering comprehensive VoIP services for business needs. Their cloud-hosted virtual phone system delivers robust business VoIP solutions, keeping your team connected and productive.
Easy to set up and manage remotely, RingCentral enhances efficiency and security with its advanced features and reliable data centers. With the option to select local phone numbers from over 200 area codes, businesses can establish a strong local presence anywhere.
Features
- Call screening & delegation
- Video conferencing
- Business SMS and MMS
- Performance reports
- Live reports
- Voicemail to email
- Mobile app
Pros
- Offers comprehensive features including video conferencing, real-time chat, and online meetings, ensuring seamless communication across your team.
- Includes robust call management tools like call screening, voicemail to email, and call forwarding, enhancing overall communication efficiency.
- Supports local phone numbers from over 200 area codes, allowing businesses to establish a strong local presence in various regions.
Cons
- Some users report occasional issues with call clarity, which can impact the quality of conversations.
- Advanced features may not be fully utilized by all users, potentially leading to underused functionalities.
Pricing:
The RingCentral VoIP software is available in three variants, as listed below:
- Essential Plan: $29.99/User/Month
- Standard Plan: $37.99/User/Month
- Premium Plan: $44.99/User/Month
- Ultimate Plan: $59.99/User/Month
These prices are for monthly plans. However, if you purchase a yearly subscription, you will enjoy a 25-30% discount.
4. 8X8
8X8 stands out as a top business VoIP service provider, offering end-to-end VoIP services for business needs. It comes with a range of features like call activity logs and AI-driven speech analytics, which boosts productivity, cost savings, and revenue growth. Also, it offers HD voice calling, making communication with customers clear and efficient.
This business VoIP service supports various industries through its cloud-hosted platform, providing flexibility and mobility. Furthermore, it also offers advanced features such as call forwarding, auto attendant, and integration with popular business communication tools to improve performance.
Features
- Wait Time Announcement
- Group Intercom Paging
- Call Transfer, Call Waiting, and Call Parking
- Predictive Outbound Dialer
- Inbound Call Management
- Advanced Reports and Analytics
- Enterprise Level Security
Pros
- Provides HD voice calling for clear and high-quality communication, ensuring that conversations are crisp and easy to understand.
- Features AI-driven speech analytics to enhance productivity, boost revenue, and gain valuable insights from call data.
- Includes advanced reporting tools that provide detailed insights into call activities. This helps you track performance and find areas that need improvement.
Cons
- Call management features can be complex to configure, requiring a more detailed setup for optimal use.
- Integration with certain business tools may present challenges, affecting how well it fits into existing workflows.
Pricing:
The company offers three pricing plans, as listed below. The more premium the plan, the more features it includes.
- 8×8 Express: $12/User/Month
- X2: $24/User/Month
- X4: $44/User/Month
5. Ooma
Ooma is also regarded as one of the top business VoIP service providers, offering end-to-end business VoIP solutions suitable for companies of all sizes. Whether you’re running a small, medium, or large business, Ooma’s VoIP services for business deliver a range of features, including mobile apps, video conferencing, and virtual receptionists.
Their enterprise-grade business VoIP service includes advanced options like API integration and team messaging. Ooma also offers various VoIP numbers across Canada, enhancing connectivity and streamlining communication. With Ooma’s robust business VoIP service, businesses can enjoy seamless, reliable communication tailored to their needs.
Features
- Virtual Receptionist
- Flexible Numbering
- Company Directory
- Ring Groups
- Music on Hold
- 3-Way Calling
- Extension Dialing
Pros
- Offers mobile apps and video conferencing features for flexible and remote communication, making it easy to stay connected.
- Includes virtual receptionists and API integration, providing advanced functionality and streamlining business operations.
- Features team messaging options and flexible numbering, enhancing team collaboration and communication across different channels.
Cons
- The VoIP phone system may occasionally experience connectivity issues, which can impact the reliability of your communications.
- Some advanced features might require additional setup time, potentially extending the initial configuration period.
Pricing :
Ooma has different pricing plans and extra services that can be customized to fit what clients need. Visit the website to know more.
6. Vonage
As a leading business VoIP service provider, Vonage delivers robust VoIP services for business, ensuring seamless connectivity and advanced features. Their business VoIP solutions include mobile apps, which let you manage calls from anywhere, and tools like Vonage extensions and selective call blocking.
With features such as Boomerang for global communication and voicemail plus, Vonage is a powerful choice for businesses seeking reliable and flexible VoIP services. If you’re looking for an all-in-one business VoIP service, Vonage is worth considering.
Features
- Vonage extensions
- Vonage voicemail plus
- Enhanced call forwarding
- Do not disturb
- Customized reports and analytics
- Virtual receptionist console
- Cell phone integration
Pros
- Provides a mobile app that allows you to manage calls from anywhere, ensuring you stay connected even on the go.
- Includes features like Boomerang for global communication and voicemail plus, enhancing flexibility and call management.
- Offers customizable reports and analytics for tracking performance, allowing you to gain insights and make data-driven decisions.
Cons
- Call forwarding features may experience occasional delays, which can affect how promptly calls are redirected.
- Customer support response times can vary, leading to potential delays in resolving issues or getting assistance.
Pricing:
Vonage offers three pricing plans, as listed below. The more premium the plan, the more features it includes.
- Mobile Plan: $19.99 per line per month
- Premium Plan: $29.99 per line per month
- Advanced Plan: $39.99 per line per month
7. Phone.com
Phone.com is a leading business VoIP service provider that offers reliable and versatile VoIP services for business needs. As a top choice among business VoIP solutions, Phone.com provides a cloud-based system designed for seamless remote work and flexibility.
This business VoIP service ensures high uptime and exceptional customer support, making it a robust option for any organization. With an easy three-step setup process, Phone.com simplifies the transition to efficient and modern business communication. This will help you connect with customers and manage calls in a far better way.
Features
- Audio and video conferencing
- Call logs and call analytics
- Expert Support
- Follow Me
- Voicemail transcription
- Music On Hold
- HIPAA Compliance
Pros
- Offers a cloud-based system ideal for remote work, providing flexibility and ease of access from any location.
- Features robust call analytics and expert support, helping you manage communication effectively and resolve issues promptly.
- Includes HIPAA compliance, making it suitable for businesses in regulated industries requiring secure and private communication.
Cons
- Call quality can sometimes be inconsistent during peak usage times, affecting the clarity of conversations.
- Advanced features may be limited compared to other VoIP services, potentially restricting some functionalities.
Pricing:
Phone.com has three pricing plans to offer, as listed below.
- Basic Plan: $12.99 per user per month.
- Plus Plan: $19.99 per user per month.
- Pro Plan: $29.99 per user per month.
8. CallRail
As a leading business VoIP service provider, CallRail delivers reliable VoIP solutions for businesses of all sizes. With its robust platform, businesses benefit from high-quality, crystal-clear calls and seamless integration. CallRail’s VoIP services help companies enhance communication, monitor performance, and make data-driven decisions.
The system is easy to set up and manage, ensuring minimal downtime and cost-effective solutions. Whether you need advanced analytics or real-time performance tracking, CallRail provides futuristic business VoIP solutions to keep your operations running smoothly.
Features
- Activity Dashboard
- Automatic Call Distribution
- Call Center Management
- Campaign Analytics
- Multi-Channel Communication
- Workflow Management
- Third-Party Integrations
Pros
- Delivers high-quality calls and robust performance tracking tools, ensuring clear communication and effective monitoring of call metrics.
- Includes automatic call distribution to manage high call volumes efficiently, improving customer service and response times.
- Offers detailed reports on your campaigns so you can see how your marketing is performing and find ways to improve it.
Cons
- Limited support for international calling compared to some competitors, which may affect global business communication.
- Some users might find the call center management tools complex, requiring additional training or support for effective use.
Pricing:
CallRail offers four products as outlined below-
- Call Tracking– $45/month (plus additional usage)
- Call Tracking + Conversation Intelligence– $90/month (plus additional usage)
- Call Tracking + Form Tracking– $90/month (plus additional usage)
- Call Tracking Complete– $135/month (plus additional usage)
9. Grasshopper
Grasshopper is a top choice for business VoIP solutions– perfect for entrepreneurs and small businesses. As a leading business VoIP service provider, it offers flexible VoIP services tailored to your needs. With mobile and desktop apps, Grasshopper ensures seamless communication, no matter if you are in the office or on the go.
It features auto-attendant and call routing, helping you manage calls and maintain a professional image. Grasshopper also provides various VoIP services for business, including local, toll-free, and vanity numbers, and supports number porting.
Great for increasing productivity, it’s a smart choice for enriching customer service and making your business run more smoothly.
Features
- Automated greetings
- Simultaneous call handling
- Voicemail transcription
- Call analytics
- Integrations
- Video conferencing
- Virtual receptionist
Pros
- Offers flexible VoIP services with options for local, toll-free, and vanity numbers, catering to various business needs and preferences.
- Features automated greetings and simultaneous call handling, helping you manage calls efficiently and maintain a professional image.
- Includes call analytics and a virtual receptionist to enhance customer service and improve overall business communication.
Cons
- Video conferencing features are limited compared to other providers, potentially restricting collaboration options.
- Call quality can change depending on your network conditions, affecting how clear and reliable your conversations are.
Pricing:
The company offers three pricing plans, as listed below. The more premium the plan, the more features it includes.
- Solo Plan: $29/User/Month (1 Number, 3 Extensions)
- Partner Plan: $49/User/Month (3 Numbers, 6 Extensions)
- Small Business: $89/User/Month (5 Numbers, Unlimited Extensions)
These are the costs when billed monthly. If you choose annual billing, the plans cost $26, $44and $80, respectively.
10. Dialpad
Dialpad stands out as a top business VoIP service provider with its advanced AI-powered technology. This business VoIP solution offers real-time voice intelligence, such as capturing action items, taking notes, and assessing customer sentiment.
Ideal for businesses seeking efficient VoIP services, Dialpad optimizes communication with clients, employees, and partners. Moreover, with scalable options and integrations, Dialpad’s business VoIP services are designed to adapt to your company’s unique needs and objectives. All these elements make it a reliable choice for modern business communication.
Features
- Conversation insights
- Call transfer & Call routing
- Peer-to-peer HD video
- Contact Management
- Voice & IVR Recognition
- On-premise Gateway (OPG) solutions
- Omnichannel support
Pros
- Features AI-powered voice intelligence for real-time call insights, including note-taking and sentiment analysis, improving communication effectiveness.
- Provides seamless integration with various business systems, enhancing productivity and streamlining your workflow.
- Offers a clean interface for quick setup, allowing users to get started and manage communications efficiently without complications.
Cons
- Some users report occasional issues with voice clarity, which can affect the quality of phone conversations.
- Advanced call controls might require additional setup or configuration, potentially complicating initial use.
Pricing:
Dialpad offers three primary pricing plans, as listed below.
- Standard Plan: $15/User/Month
- Pro Plan: $25/User/Month
- Enterprise Plan: Customized pricing
With this, we conclude our list of the Top 10 Business VoIP service providers. As you can see, each provider offers a unique set of features and functionalities, along with its own pros and cons. We suggest conducting your own analysis before making a choice.
: 12 VoIP Advantages and Disadvantages You Need To KnowHow to Choose the Right Business VoIP Service?
With many VoIP services for business available, it’s essential to understand how to choose the right one for your needs. Here are the key steps to help you make an informed decision.
1. Define Your Needs
Start by assessing your business’s specific communication needs. Think about how big your business is, how many employees will use the system, and which features are most important to you.
For example, if your business relies heavily on remote work, look for a business VoIP service that offers robust mobile and desktop apps. If you need advanced call management features, ensure that the VoIP services for business you consider include those functionalities.
2. Evaluate Key Features
Different business VoIP solutions come with various features to improve your communication. Check for features such as:
- Call Management Features: Features such as call forwarding, call waiting, call whispering, and call screening ensure better handling of incoming calls.
- Integration Capabilities: Look for tools that can connect with other systems, like CRM or helpdesk software. This helps optimize your operations and boost productivity.
- Scalability: Pick a provider that can grow with your business. Make sure the service can adjust easily as your needs change, whether you need more or fewer features.
3. Consider the Provider’s Reliability
Reliability is crucial when it comes to business VoIP services. Research the reputation of potential business VoIP service providers and their track record for uptime and service stability. Look for reviews and testimonials from other businesses to gauge their experiences. A reliable service provider is the one who ensures minimal downtime and consistent call quality.
4. Analyze Cost-Effectiveness
Cost is important, but it shouldn’t be the only thing you think about. Business VoIP services have different prices, so make sure you choose one that fits your budget and still meets your needs. Compare pricing models, including subscription costs, setup fees, and any additional charges for features or international calls. Instead of just looking for the cheapest option, think about how much value you get from the features offered.
5. Check Customer Support
Good customer support can really help solve problems quickly and effectively. Make sure the business VoIP service provider has strong support, including help that’s available around the clock if needed. Check their support options like phone, email, and live chat to see how quickly and helpfully they respond.
6. Review Security Measures
Security is very important for any communication system. Make sure the VoIP service provider has strong security features to keep your data and conversations safe. Check for things like encryption, secure login methods, and adherence to industry standards. This will help ensure that your business communications stay private and protected from threats.
7. Test the Service
Before making a final decision, go for free trials or demo versions offered by many VoIP service providers, such as CallHippo. Testing the service allows you to experience its features firsthand and evaluate its performance in real-world conditions. This trial period lets you spot any problems and make sure the service meets your needs.
8. Make an Informed Decision
After evaluating all the factors—features, reliability, cost, support, security, and performance—make an informed decision based on your business’s needs. Choosing the right business VoIP service involves balancing functionality with cost-effectiveness.
By looking at these factors, you can pick the right business VoIP service that helps you meet your communication needs and supports your business’s success.
Get the Best Business VoIP Service with CallHippo
If you want a top-notch VoIP service without the hassle of extensive research, CallHippo is the ideal choice. As a leading business VoIP service provider, CallHippo offers a rich suite of VoIP services for business– tailored to meet your unique needs.
Here’s why CallHippo is the best option for your VoIP needs:
A. Advanced Features: CallHippo provides a range of advanced features, including shared inbox, smart call forwarding, and sentiment analysis. These tools help optimize your communication processes and improve overall productivity.
B. Reliability: With a solid cloud infrastructure, CallHippo guarantees high-quality, reliable voice communication. Enjoy clear, uninterrupted calls and reliable service that keeps your business running smoothly.
C. Dedicated Support: CallHippo’s dedicated customer support team is available around the clock to assist with any issues or queries. Their expertise ensures that you receive timely solutions and continuous support.
D. Competitive Pricing: CallHippo provides four competitive pricing plans tailored to various business needs. Whether you are a small business or a large enterprise, you’ll find a plan that fits your budget without compromising on quality.
In a nutshell, by choosing CallHippo, you invest in a business VoIP service that combines advanced features, reliability, and excellent support, all while offering competitive pricing.
Conclusion
Choosing the right VoIP service is a big decision. We hope this list of the top 10 business VoIP providers has helped narrow down your options. When choosing a VoIP provider, think about how big your business is, your budget, and what you specifically need. Many providers offer free trials, so use these to find the best fit for your team. With the right VoIP provider, you can improve communication, boost productivity, and save money.
FAQs
1. Are VoIP services worth it for small businesses?
Yes, VoIP services like CallHippo are highly beneficial for small businesses. They offer cost-effective communication, advanced features, and scalability, making it easier to manage calls and improve customer service without high costs.
2. How much does business VoIP cost?
The cost of business VoIP services varies based on features and provider. For example, CallHippo offers competitive pricing with four plans to fit different business needs– making it affordable for businesses of all sizes.
3. What is the most popular VoIP service?
CallHippo is one of the most popular VoIP services, known for its advanced features, reliability, and excellent customer support. It provides a range of options tailored to different business needs, ensuring high-quality communication.
4. Can I set up a caller ID for my VoIP service?
Yes, you can set up a caller ID with CallHippo. It also allows you to customize your caller ID to display your business name or number. This will help improve your professional image and make it easier for customers to recognize your calls.
Updated : December 13, 2024
Paras Kela brings a wealth of IT knowledge to his writing, with a strong focus on technical content. In recent years, he has specialized in virtual telephony solutions, creating clear and insightful content. His passion for technology, experience in the IT field, and dedication to learning new trends make complex topics easy to understand.
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