Published : October 13, 2023Selecting the right call management system can be overwhelming, especially with so many options available. If you find yourself puzzled about which call management app will best suit your team’s needs, you’re in the right place.
This blog aims to guide you through the entire selection process, ensuring you make an informed choice.
With 52% of businesses relying on phones as their primary communication tool, selecting the right platform is essential for ensuring smooth operations and delivering outstanding customer service.
Let’s explore the best options available for your needs!
13 Best Call Management Systems For Business
The following are some of the best call management systems that you can check out. Compare these call management systems by their distinctive features, pros and cons, and pricing.
How do We Select & List Software?
After thorough research and analysis, we have compiled a list of the top call management systems. These software solutions were chosen based on various criteria, including usability and user satisfaction scores.
We evaluated features, ease of use, customer support, and ratings from trusted platforms like SoftwareSuggest, G2, and Capterra. Our goal is to help businesses identify the most effective software options that can streamline their operations and enhance communication efficiency.
| Company | Rating | Plan | Top Features | Learn More |
|---|---|---|---|---|
 | Starter: $18/month Professional: $30 /month Ultimate: $42 /month |
| Learn More | |
 | Core: $20 Advance: $25 Ultra: $35 |
| Learn More | |
 | Essentials: $18.95 Professional: $22.95 Enterprise:: $32.95 |
| Learn More | |
 | X2: $24 X4: $44 |
| Learn More | |
 | True Solo: $14 Solo Plus: $25 Small Business: $55 |
| Learn More | |
 | Mobile:$14.99 Premium: $24.99 Advanced:$34.99 |
| Learn More | |
 | CX Cloud Essentials: $185/month CX Cloud Elevate: $115/month CX Cloud Elite: $145/month Experience Clouds: Custom |
| Learn More |
1. CallHippo
CallHippo is an advanced call management solution designed to enhance business communications through a user-friendly virtual phone platform. This next-generation business phone solution allows organizations to connect seamlessly with their clients. With features like a power dialer, and automatic call Distribution, it is easy for users to manage their communications effectively.
To improve customer interactions, CallHippo includes essential functionalities such as voicemail, call forwarding, and Interactive Voice Response (IVR). Additionally, its call analytics capabilities provide valuable insights that help businesses understand their customers better and develop targeted marketing strategies.
Key Features
- Call park
- Call recording
- IVR (Interactive Voice Response)
- Call forwarding
- Local phone numbers & toll-free number
- Call distribution
Pros
- The platform offers a free usage package for small businesses and startups.
- It can be conveniently accessed through desktop and mobile apps.
- Record inbound and outbound calls for future reference, process improvement, and employee training.
Cons
- There are examples where connections break, which can be annoying.
- Additional equipment is required to segment voice and data traffic.
Pricing
- Basic: $0 Per user/Month
- Starter: $18 Per user/Month
- Professional: $30 Per user/Month
- Ultimate: $42 Per user/Month
*Pricing as of 24-10-2024.
What Customers say about CallHippo
Overall, we are happy with Callhippo and look forward to growing our business and having them as our telephony partner. -Mathan Rae (Source)
CallHippo is very easy to use and has a good quality for inbound and outbound calls. -Ian J. (Souce)
2. Freshdesk
Freshdesk is a cloud-based customer support platform designed to enhance communication and streamline service operations. It offers a comprehensive suite of tools, including advanced ticketing, automation, and omnichannel customer service.
With features like a self-service portal and AI-driven analytics, Freshdesk empowers teams to deliver efficient, personalized support while improving overall productivity.
Key Features
- Omnichannel support (email, chat, social media)
- Automation and workflow management
- Self-service portal
- AI-driven analytics
- SLA management
- Customizable dashboards
Pros
- The platform reduces manual workload by automating repetitive tasks, allowing agents to focus on complex issues.
- The tool provides detailed analytics and customizable reports to help businesses track performance.
- A quick implementation process allows businesses to start using the platform effectively in a short time.
Cons
- It does not provide insights into agent productivity, such as tracking idle or unproductive hours.
- Users may face restrictions on API calls based on their plan.
Pricing
- Growth: $14/mo/agent
- Pro: $51/mo/agent
- Enterprise: $82/mo/agent
*Pricing as of 24-10-2024.
3. RingCentral
RingCentral is a cloud-based unified communications platform that offers a comprehensive suite of services, including video conferencing and e-faxing.
Businesses with remote or hybrid teams, numerous locations, or international phone numbers might consider RingCentral. Additionally, it’s a smart solution for businesses that require phone, chat, and video communication channels.
Key Features
- Call recording
- Multiple integrations
- International calling
- Virtual phone numbers
- Call forwarding
- Call routing
Pros
- The tool offers unlimited domestic calling and texting.
- The Video Pro plan is completely free – it comes with unlimited video meetings for up to 100 participants.
- The platform has multiple servers as backups to reduce the risk of downtime during unforeseen circumstances.
Cons
- The desktop program cannot be used to make calls.
- The platform’s group messaging has a few bugs.
Pricing
Contact the sales team for further pricing information.
4. Nextiva
Nextiva is a comprehensive phone call management software that integrates communication with corporate applications and automation, fostering stronger relationships between businesses and their clients.
With a robust suite of collaboration tools, Nextiva serves as a central hub for organizations, offering features such as audio and video call conferencing services. Its call management capabilities are particularly beneficial for small businesses, enabling efficient communication and streamlined operations.
Key Features
- Call recording
- Call tracking
- Data monitoring
- Multiple integrations
- Video calls up to 45 minutes
Pros
- The platform allows at least 1,500 toll-free minutes per month.
- Without any adapters, Nextiva can secretly record any call placed using your phone system.
- Up to 250 people can participate in video conferences with the platform.
Cons
- With minimal administration tools and a lack of security measures, Nextiva is not a particularly scalable platform.
- The voicemail has an outdated UI.
Pricing
- Digital: $20/user/mo
- Core: $30/user/mo
- Engage: $40/user/mo
- Power Suite: $60/user/mo
*Pricing as of 24-10-2024.
5. Aircall
Aircall stands out as a top-tier call management app tailored for small businesses. Renowned for its comprehensive call management features, Aircall offers cutting-edge software solutions.
With advanced features like intelligent call routing, it ensures businesses handle calls effortlessly, promoting effective communication. Aircall’s commitment to enhancing call management makes it an invaluable tool for businesses looking for efficient communication solutions.
Key Features
- Salesforce integration
- Mandatory call tagging
- Advanced analytics and call monitoring
- Queue call back
- Power dialer
- Unlimited outbound calls
- Custom analytics
- Custom onboarding
Pros
- The platform shares contact details and call information across teams for complete visibility.
- Integrates seamlessly with popular CRMs and tools like Salesforce, Slack, and Chorus.AI.
- It builds automated workflows like intelligent call routing to boost productivity.
Cons
- The tool offers limited customization options to tailor platform needs.
- Slow customer support response times should be addressed.
Pricing
- Essentials: $30/License
- Professional: $50/License
*Pricing as of 24-10-2024.
6. Zoho Desk
Zoho Desk is a powerful customer support platform designed to streamline ticket management and improve team collaboration. It offers a range of features, including omnichannel communication, automated workflows, and AI-driven insights, enabling businesses to provide personalized support.
With customizable dashboards and extensive integration options, Zoho Desk empowers teams to manage customer interactions effectively and improve overall service quality.
Key Features
- Automated ticket management
- AI-powered assistant (Zia)
- Customizable dashboards
- Workflow automation
- SLA management
- Mobile app for on-the-go support
Pros
- The platform’s Zia, the integrated AI, automates ticket management and provides real-time insights.
- The tool offers extensive customization options for workflows and ticket fields.
- It analyzes customer emotions in tickets, allowing agents to tailor their responses for better engagement.
Cons
- Users have reported slow performance when managing a high volume of tickets or data.
- Integrating Zoho Desk with non-Zoho applications can be cumbersome and may require additional tools or custom solutions.
Pricing
- Standard: $15/user/mo
- Professional: $24/user/mo
- Enterprise: $38/user/mo
*Pricing as of 24-10-2024.
7. 8×8
A cloud-based call center solution, 8×8 provides a range of capabilities to assist companies in managing their call centers. It is one of the best call management software.
By simplifying the management of routine or recurring client inquiries, 8×8’s intelligent routing system helps organizations enhance their self-service options. Additionally, it intelligently routes calls to the most qualified agent, leading to faster and more effective call resolution. This call management software perfectly meets the requirements of small businesses.
Key Features
- Unlimited global calling
- Quality voice encoding
- Auto attendant
- Call recording
- Presence detection
- Business SMS and texting
- Video collaboration
Pros
- The platform easily manages high call volumes by putting active calls on hold, allowing you to seamlessly answer important incoming calls.
- It informs your colleagues about your availability via pre-defined status indicators.
- Set a professional voice-over or on-hold music in your auto attendant, voicemail, and telephone prompts to enhance the customer experience.
Cons
- The platform does not send proper voicemail notifications.
- The video conferencing feature is a little glitchy.
Pricing
Contact the sales team for further pricing information.
8. HubSpot
HubSpot is a versatile customer relationship management (CRM) platform designed to support businesses of all sizes. It offers an extensive suite of tools for marketing, sales, customer service, and operations, enabling seamless collaboration across teams.
With features like automated workflows, live chat, and comprehensive analytics, HubSpot helps businesses enhance customer engagement and streamline their processes for improved efficiency and growth.
Key Features
- Email tracking
- Centralized customer database
- Mobile CRM access
- Campaign management
- Automated workflows
- Customer support portal
Pros
- You can seamlessly integrate with over 1,500 applications using this platform.
- Provides a single view of customer interactions across all channels.
- The platform offers advanced automation capabilities for marketing, sales, and customer service.
Cons
- Users on basic or starter plans do not have access to A/B testing capabilities.
- Dedicated live support is only available on paid plans.
Pricing
- Starter Customer Platform: $15/mo/seat
- Professional Customer Platform: $1,170/mo
- Enterprise Customer Platform: $4,300/mo
*Pricing as of 24-10-2024.
Adopting CRM can boost sales by 29%, sales productivity by 34%, and sales forecasting accuracy by 42%.(Source)
9. Zendesk Talk
Zendesk Talk is an integrated cloud-based phone system within the Zendesk customer service platform, enabling agents to provide seamless support via voice calls.
It features automatic ticket creation, call recording, and interactive voice response (IVR), increasing agent efficiency and customer satisfaction. With omnichannel syncing, Zendesk Talk allows for a unified view of customer interactions, ensuring personalized and effective communication.
Key Features
- Voicemail management
- Customizable call scripts
- Multi-language support
- Mobile app for on-the-go access
- Interactive Voice Response (IVR)
- Call monitoring
- Automatic ticket creation
Pros
- Combines voice support with the Zendesk ticketing system, allowing agents to manage all customer interactions from a single platform.
- The platform automatically generates support tickets from calls and voicemails.
- It converts voicemails into text for easier management and faster response times.
Cons
- Accessing essential features like monitoring and advanced call recording requires purchasing higher-tier plans.
- International calling is not enabled by default and may require additional setup.
Pricing
- Suite Team: $55/mo/agent
- Suite Growth: $89/mo/agent
- Suite Professional: $115/mo/agent
- Suite Enterprise: Contact the sales team.
*Pricing as of 24-10-2024.
10. Grasshopper
Grasshopper provides desktop and mobile applications. Users can place and receive calls using the apps from landlines, mobile devices, or PCs. Custom greetings, one or more phone numbers, and an immediate response text message capability are all included with Grasshopper service plans.
Your current home, cell, or business phone service is compatible with Grasshopper. Both outbound and inbound call services can be placed using the desktop and mobile apps.
Key Features
- Toll-free, vanity, and local numbers
- Manage inbound and outbound calls
- SMS texts
- Extensions
- Inbound fax
- Extensions
- Call blasting
Pros
- The platform allows users to easily modify call-forwarding functions.
- It doesn’t impose any additional fees when users add as many users to their account as required.
- The tool provides a separate business number with features like custom greetings and voicemail transcription.
Cons
- There aren’t many integrations available for users of Grasshopper.
- The platform is only accessible in the USA and Canada.
Pricing
- True Solo Plan: $14/month
- Solo Plus Plan: $25/month
- Small Business: $55/month
*Pricing as of 24-10-2024.
11. Talkdesk
Talkdesk is a cloud-based contact center platform that empowers businesses to deliver exceptional customer experiences. With features like intelligent routing, omnichannel support, and AI-driven analytics, Talkdesk streamlines customer interactions across various channels.
Its user-friendly interface and extensive integration capabilities enable teams to operate efficiently and respond effectively to customer needs. Designed for scalability, Talkdesk helps organizations enhance customer satisfaction and optimize their support operations.
Key Features
- Advanced routing capabilities
- Virtual agent
- Agent assist
- Customizable IVR
- Proactive notifications
- Voicemail transcription
Pros
- The platform offers a free plan with essential features, making it low-risk for businesses to start using the platform.
- It connects with numerous third-party applications for enhanced functionality.
- It allows businesses to tailor ticket management processes to their specific needs.
Cons
- The initial setup process can be complicated and may require technical knowledge.
- Users have noted performance slowdowns during high-demand periods
Pricing.
- CX Cloud Digital Essentials: $85/user/mo
- CX Cloud Essentials: $85/user/mo
- CX Cloud Elevate: $115/user/mo
- CX Cloud Elite: $145/user/mo
*Pricing as of 24-10-2024.
12. Vonage
A commercial phone system, Vonage provides contact center software solutions to growing businesses. Leaders of contact centers can understand, manage, and improve the client experience with the aid of the software.
It allows businesses to connect with customers through voice, video, messaging, and other channels, improving collaboration and customer experience.
Key Features
- Screen sharing
- White-boarding
- Call routing
- Virtual phone system
- Team messaging
Pros
- It allows users to make and receive calls on smartphones, tablets, and desktop apps.
- Vonage meetings allow for seamless video conferencing with up to 200 participants.
- Allows users to send faxes directly from their computers, eliminating the need for traditional fax machines.
Cons
- Some international calling options may not be as cost-effective compared to competitors.
- The billing process can be confusing, with various fees that may not be clearly outlined.
Pricing
Contact the sales team for further pricing information.
13. CloudTalk
CloudTalk is a cloud-based VoIP solution designed for sales and support teams in small to medium-sized businesses. With over 70 features, it enhances customer interactions through seamless CRM integrations, an advanced call management system, and real-time analytics.
CloudTalk empowers teams to automate workflows, improve communication efficiency, and deliver exceptional customer experiences globally, all from an intuitive interface.
Key Features
- Advanced call routing
- VoIP calling
- CRM integrations
- Call queuing
- Virtual phone numbers
- Voicemail management
Pros
- The platform provides local phone numbers in over 160 countries.
- It enables users to initiate calls directly from their browser or CRM with a single click.
- The tool allows businesses to create tailored call flows that meet their specific operational needs.
Cons
- Many features are still in beta, leading to frequent glitches and unreliable performance across apps.
- Access to direct phone support requires upgrading to a more expensive plan.
Pricing
- Starter: $25/mo/user
- Essential: $30/mo/user
- Expert: $50/mo/user
Custom: Contact the sales team.
*Pricing as of 24-10-2024.
Top Features to Look for in Call Management Software
When evaluating a call management system, consider the following features to ensure it meets your business needs:
- Call Routing and Forwarding: Ensure that the software can efficiently direct calls to the appropriate teams or individuals.
- Analytics and Reporting: Look for tools that provide insights into call volumes, durations, and performance metrics to help you make informed decisions.
- Integration Capabilities: A system that integrates seamlessly with your existing CRM and other tools can significantly improve efficiency.
- Call Recording and Monitoring: This feature is essential for training purposes and ensuring quality control in customer interactions.
- Mobile Accessibility: A mobile app or browser access allows your team to manage calls on the go, increasing flexibility.
Statistics show that companies with effective call management systems experience up to a 20% increase in customer satisfaction scores. (Source)
Implementing reliable call management software such as CallHippo can transform your customer service and boost loyalty. Don’t wait, start your free trial today!
How to Choose the Right Call Management System?
Choosing the right call management system for small business can be overwhelming. Here are some tips to help you make an informed decision:
- Assess Your Business Needs: Understand your call volume, customer base, and specific requirements. This assessment will guide you in selecting software that aligns with your goals.
- Evaluate Features: Prioritize features that are crucial for your business, such as call tracking, analytics, and integration with existing tools.
- Consider Scalability: Opt for a system that can grow with your business. Scalability ensures that your communication needs are met as you expand.
- Test Before You Buy: Take advantage of free trials offered by many providers. Testing the software will help you understand its usability and effectiveness.
In my experience, investing time in researching different solutions pays off. Don't rush into a decision; take the time to explore user reviews, comparison charts, and demos to find the best fit for your business.
Final Thoughts
The top call management tools allow you to handle queries, quickly assign calls to team members, and record discussions for enhanced agent performance evaluation.
The top call management tool that you choose should be in tune with your business needs. Check out what advanced features they offer. This CRM integration would have a positive impact on your business.
Compare the call management apps listed above in order to get a clear idea and take your time to choose the final one.
FAQs
1. What are the benefits of a call management system?
A call management system streamlines communication, improves customer satisfaction, enhances team collaboration, and provides valuable insights through analytics.
2. What is call management software?
Call management software helps businesses manage incoming and outgoing calls efficiently, providing features such as call routing, recording, and analytics.
3. What is call management routing?
Call management routing directs incoming calls to the appropriate department or team member based on pre-defined criteria, ensuring efficient communication.
4. How much does a call management system cost?
The cost varies based on features and providers, ranging from monthly subscriptions to per-user pricing. It’s essential to evaluate the pricing models of different systems to find one that fits your budget.
Updated : November 4, 2024
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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