CloudTalk
Next-Gen Calling Software for Better Customer Experiences.
Best For : Small businesses, entrepreneurs, remote teams, customer support reps, and anyone seeking efficient and professional communication.Pricing:$25
Visit WebsiteTop Features
CloudTalk
- Call flow designer
- Skill-based routing
- After call work (ACW)
- API & integration
- Real-time dashboard
- Emotion analytics
Other Users Choose
Callhippo
- Power Dialer
- Smart Switch
- Global Connect
- Reports & Analytics
- Gamification
- Multi-line phone system
What is CloudTalk: An Overview
CloudTalk is a next-gen business calling software designed to revolutionize the way businesses connect with their customers, making customer experience (CX) their ultimate competitive advantage.
Aimed at customer service and sales teams, the CloudTalk app operates as a powerful VoIP business calling solution that streamlines workflows and equips managers with valuable built-in analytics to enhance performance and optimize calling efficiency.
Featuring a comprehensive suite of over 70 features and seamless integrations with CRMs and helpdesk tools, CloudTalk effectively gathers, centralizes, and processes all calling data. This enables businesses to customize their CX according to their precise requirements.
Additionally, CloudTalk boasts remarkable scalability by offering standard and toll-free calling options in over 160 countries, enabling businesses to adapt their workflows to global ambitions.
Besides, the CloudTalk app seamlessly integrates with popular tools like HubSpot, Salesforce, Pipedrive, and others, providing real-time call data collection and easy accessibility for agents.
Overall, CloudTalk stands as the go-to solution for businesses seeking enhanced customer connections and superior CX delivery.
Price Comparison
While CloudTalk offers affordable pricing options tailored to businesses, it may not be as cost-effective as CallHippo– which offers a basic plan starting at $0/month. The table below lists the pricing options offered by these leading virtual phone system providers.
CloudTalk Features
1. International Numbers
CloudTalk allows you to acquire international numbers from over 160 countries. Whether you need geographic or non-geographic codes, this feature enables you to expand your global presence. Customers from abroad can easily reach you at local rates or even free of charge, making it convenient for both parties.
2. Call Flow Designer
With the Call Flow Designer, CloudTalk empowers you to intelligently route inbound calls based on your specific criteria. This feature streamlines call management, ensuring that callers are efficiently directed to the appropriate department, agent, or group of agents.
3. Interactive Voice Response (IVR)
The IVR feature is a valuable addition to CloudTalk, enabling you to create multi-level IVR menus. By guiding callers through various options, you ensure they reach the right destination, receiving relevant information through personalized messages. This contributes to a seamless and satisfying caller experience.
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4. Call Notes
CloudTalk understands the significance of well-documented customer interaction. The Call Notes feature allows agents to add notes during or after calls, capturing important details for future reference. With a simple click of “Save,” CloudTalk takes care of organizing the notes, leading to improved customer service.
5. Simple Integrations
Seamless integration is vital for efficient operations, and CloudTalk delivers on this front. It easily integrates with your CRM, e-commerce, or helpdesk tools, consolidating all customer data in one place. This empowers agents to provide quicker, more personalized service, resulting in enhanced customer satisfaction.
6. Call Statistics
Data-driven decision-making is made easy with CloudTalk’s Call Statistics feature. Gain valuable insights into call center performance with comprehensive analytics on calls, agents, and call queues. This comprehensive data empowers management to optimize operations and drive better results.
7. Emotion Analytics
CloudTalk stays ahead of the curve with the Emotion Analytics trend. This feature enables you to understand and analyze caller emotions, which can significantly impact customer service quality. By leveraging emotional data, your business can make improvements that resonate with customers and enhance overall experiences.
Frequently Asked Questions
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Absolutely! CloudTalk allows you to easily port your existing phone number for free, so you can continue using your current business number.
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Yes, the Starter plan of CloudTalk encompasses essential phone features and is a cost-effective choice for startups and small businesses.
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CloudTalk app is perfect for small businesses, entrepreneurs, remote teams, and customer support representatives seeking efficient and professional communication.
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CloudTalk offers a comprehensive suite of over 70 features, including Skill-Based Routing and Emotion Analytics, providing valuable insights for optimized communication.
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CloudTalk seamlessly integrates with popular CRM and helpdesk software like HubSpot, Salesforce, and Pipedrive, enabling real-time call data collection.