Next-Gen Calling Software for Better Customer Experiences.Best For : Small businesses, entrepreneurs, remote teams, customer support reps, and anyone seeking efficient and professional communication.
What is CloudTalk: An Overview
CloudTalk is a next-gen business calling software designed to revolutionize the way businesses connect with their customers, making customer experience (CX) their ultimate competitive advantage.
Aimed at customer service and sales teams, the CloudTalk app operates as a powerful VoIP business calling solution that streamlines workflows and equips managers with valuable built-in analytics to enhance performance and optimize calling efficiency.
Featuring a comprehensive suite of over 70 features and seamless integrations with CRMs and helpdesk tools, CloudTalk effectively gathers, centralizes, and processes all calling data. This enables businesses to customize their CX according to their precise requirements.
Additionally, CloudTalk boasts remarkable scalability by offering standard and toll-free calling options in over 160 countries, enabling businesses to adapt their workflows to global ambitions.
Besides, the CloudTalk app seamlessly integrates with popular tools like HubSpot, Salesforce, Pipedrive, and others, providing real-time call data collection and easy accessibility for agents.
Overall, CloudTalk stands as the go-to solution for businesses seeking enhanced customer connections and superior CX delivery.
|Value for money
|Ease of Use
|Likelihood to recommend
- One of the key pros we found based on CloudTalk reviews online is its remarkable stability and reliability. This ensures uninterrupted communication even in critical business environments.
- The platform's user-friendly interface is a significant advantage for businesses of all sizes. The intuitive navigation and well-organized dashboard make it easy for users to access essential features, reducing the learning curve and ensuring teams can quickly adapt and leverage the system to its fullest potential.
- For Customer Success Managers and business owners, the analytical section of the CloudTalk app proves invaluable. Offering comprehensive insights into agent performance and KPIs, this feature empowers businesses to make data-driven decisions and continually improve their customer service.
- CloudTalk's seamless integration capabilities with other essential business tools, such as CRM and helpdesk software, provide a holistic view of customer interactions. This ensures that all data is centralized, enhancing the overall efficiency of communication processes.
- CloudTalk's responsive customer support ensures that businesses receive timely assistance whenever required, allowing them to focus on their core operations with confidence.
- CloudTalk’s pricing structure can be difficult to understand, especially for small businesses with limited budgets, and may benefit from more transparent options and flexibility.
- As per the CloudTalk reviews online, some users have reported that access to customer service is restricted unless they purchase the highest package. This limitation can be frustrating for customers who may need assistance regardless of their subscription level.
- While the desktop version of CloudTalk is user-friendly, the CloudTalk app lacks certain features and intuitiveness, potentially affecting users who work on the go.
- Users have also expressed dissatisfaction with the communication process– particularly the requirement to communicate complaints and questions via email. This method can be time-consuming, especially for businesses that need prompt resolutions.
- As per the CloudTalk reviews online, some users have faced challenges with closing their accounts. Even after requesting account closure multiple times and receiving confirmation, they experienced unexpected deductions from their accounts without proper explanation.
- Some users feel that CloudTalk is more suited for service center agents than salespeople. The system's handling of callbacks can be frustrating, as calls from prospects may be directed to any available team member rather than a specific point of contact.
CloudTalk offers multiple pricing options designed to meet the needs of different businesses. You can try the CloudTalk app risk-free for 14 days before taking a call.
- A. Starter Plan – $25/User/Month (Billed annually):- The Starter plan includes unlimited inbound and intracompany calls, click-to-call functionality, automated call distribution, a mobile app, unlimited call queuing, and international numbers from over 160 countries.
This plan is popular for businesses looking for essential calling features at an affordable price.
- B. Essential Plan – $30/User/Month (Billed annually):- The Essential Plan encompasses all the features of the Starter plan and adds advanced analytics with unlimited history, a real-time client dashboard, integrations with other systems, skill-based routing, smart queuing, and workflow automation.
This plan is suitable for businesses seeking more data-driven insights and streamlined communication processes.
- C. Expert Plan – $50/User/Month (Billed annually):- The Expert plan includes all the features of the Essential plan with additional enhancements. It offers Salesforce integration, Power Dialer and Smart Dialer features, Call Monitoring, speech-to-text functionality, Single Sign-On (SSO), and the ability to handle unlimited concurrent calls.
This plan is ideal for businesses requiring advanced functionalities and seamless integration with other tools.
- D. Enterprise Plan – Contact Sales:- The Custom plan includes all the features of the Expert plan and more. It offers custom onboarding, unlimited outbound calls at flat rates, enterprise-level security, developer support, custom reporting, and Service Level Agreement (SLA) benefits.
This plan caters to businesses with unique needs and specific requirements for their communication infrastructure.
- 1 User
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- (160+ countries)
- 1 User
- All Starter features, plus:
- Advanced analytics with unlimited history
- Real-time client dashboard
- Integrations to other systems
- Open API
- 1 User
- All Essential features, plus:
- Salesforce integration
- Power Dialer, Smart Dialer
- Speech to text
While CloudTalk offers affordable pricing options tailored to businesses, it may not be as cost-effective as CallHippo– which offers a basic plan starting at $0/month. The table below lists the pricing options offered by these leading virtual phone system providers.
1. International Numbers
CloudTalk allows you to acquire international numbers from over 160 countries. Whether you need geographic or non-geographic codes, this feature enables you to expand your global presence. Customers from abroad can easily reach you at local rates or even free of charge, making it convenient for both parties.
2. Call Flow Designer
With the Call Flow Designer, CloudTalk empowers you to intelligently route inbound calls based on your specific criteria. This feature streamlines call management, ensuring that callers are efficiently directed to the appropriate department, agent, or group of agents.
3. Interactive Voice Response (IVR)
The IVR feature is a valuable addition to CloudTalk, enabling you to create multi-level IVR menus. By guiding callers through various options, you ensure they reach the right destination, receiving relevant information through personalized messages. This contributes to a seamless and satisfying caller experience.
4. Call Notes
CloudTalk understands the significance of well-documented customer interaction. The Call Notes feature allows agents to add notes during or after calls, capturing important details for future reference. With a simple click of “Save,” CloudTalk takes care of organizing the notes, leading to improved customer service.
5. Simple Integrations
Seamless integration is vital for efficient operations, and CloudTalk delivers on this front. It easily integrates with your CRM, e-commerce, or helpdesk tools, consolidating all customer data in one place. This empowers agents to provide quicker, more personalized service, resulting in enhanced customer satisfaction.
6. Call Statistics
Data-driven decision-making is made easy with CloudTalk’s Call Statistics feature. Gain valuable insights into call center performance with comprehensive analytics on calls, agents, and call queues. This comprehensive data empowers management to optimize operations and drive better results.
7. Emotion Analytics
CloudTalk stays ahead of the curve with the Emotion Analytics trend. This feature enables you to understand and analyze caller emotions, which can significantly impact customer service quality. By leveraging emotional data, your business can make improvements that resonate with customers and enhance overall experiences.
Frequently Asked Questions
Absolutely! CloudTalk allows you to easily port your existing phone number for free, so you can continue using your current business number.
Yes, the Starter plan of CloudTalk encompasses essential phone features and is a cost-effective choice for startups and small businesses.
CloudTalk app is perfect for small businesses, entrepreneurs, remote teams, and customer support representatives seeking efficient and professional communication.
CloudTalk offers a comprehensive suite of over 70 features, including Skill-Based Routing and Emotion Analytics, providing valuable insights for optimized communication.
CloudTalk seamlessly integrates with popular CRM and helpdesk software like HubSpot, Salesforce, and Pipedrive, enabling real-time call data collection.