CloudTalk

What is CloudTalk: An Overview

CloudTalk is a next-gen business calling software designed to revolutionize the way businesses connect with their customers, making customer experience (CX) their ultimate competitive advantage.

Aimed at customer service and sales teams, the CloudTalk app operates as a powerful VoIP business calling solution that streamlines workflows and equips managers with valuable built-in analytics to enhance performance and optimize calling efficiency.

Featuring a comprehensive suite of over 70 features and seamless integrations with CRMs and helpdesk tools, CloudTalk effectively gathers, centralizes, and processes all calling data. This enables businesses to customize their CX according to their precise requirements.

Additionally, CloudTalk boasts remarkable scalability by offering standard and toll-free calling options in over 160 countries, enabling businesses to adapt their workflows to global ambitions.

Besides, the CloudTalk app seamlessly integrates with popular tools like HubSpot, Salesforce, Pipedrive, and others, providing real-time call data collection and easy accessibility for agents.

Overall, CloudTalk stands as the go-to solution for businesses seeking enhanced customer connections and superior CX delivery.

CloudTalk Review

CloudTalk Pricing

CloudTalk offers multiple pricing options designed to meet the needs of different businesses. You can try the CloudTalk app risk-free for 14 days before taking a call.

• A. Starter Plan – $25/User/Month (Billed annually):- The Starter plan includes unlimited inbound and intracompany calls, click-to-call functionality, automated call distribution, a mobile app, unlimited call queuing, and international numbers from over 160 countries.

  This plan is popular for businesses looking for essential calling features at an affordable price.

• B. Essential Plan – $30/User/Month (Billed annually):- The Essential Plan encompasses all the features of the Starter plan and adds advanced analytics with unlimited history, a real-time client dashboard, integrations with other systems, skill-based routing, smart queuing, and workflow automation.
  This plan is suitable for businesses seeking more data-driven insights and streamlined communication processes.
• C. Expert Plan – $50/User/Month (Billed annually):- The Expert plan includes all the features of the Essential plan with additional enhancements. It offers Salesforce integration, Power Dialer and Smart Dialer features, Call Monitoring, speech-to-text functionality, Single Sign-On (SSO), and the ability to handle unlimited concurrent calls.
  This plan is ideal for businesses requiring advanced functionalities and seamless integration with other tools.
• D. Enterprise Plan – Contact Sales:- The Custom plan includes all the features of the Expert plan and more. It offers custom onboarding, unlimited outbound calls at flat rates, enterprise-level security, developer support, custom reporting, and Service Level Agreement (SLA) benefits.
  This plan caters to businesses with unique needs and specific requirements for their communication infrastructure.

Price Comparison

While CloudTalk offers affordable pricing options tailored to businesses, it may not be as cost-effective as CallHippo– which offers a basic plan starting at $0/month. The table below lists the pricing options offered by these leading virtual phone system providers.

CloudTalk Features

1. International Numbers

CloudTalk allows you to acquire international numbers from over 160 countries. Whether you need geographic or non-geographic codes, this feature enables you to expand your global presence. Customers from abroad can easily reach you at local rates or even free of charge, making it convenient for both parties.

2. Call Flow Designer

With the Call Flow Designer, CloudTalk empowers you to intelligently route inbound calls based on your specific criteria. This feature streamlines call management, ensuring that callers are efficiently directed to the appropriate department, agent, or group of agents.

3. Interactive Voice Response (IVR)

The IVR feature is a valuable addition to CloudTalk, enabling you to create multi-level IVR menus. By guiding callers through various options, you ensure they reach the right destination, receiving relevant information through personalized messages. This contributes to a seamless and satisfying caller experience.

4. Call Notes

CloudTalk understands the significance of well-documented customer interaction. The Call Notes feature allows agents to add notes during or after calls, capturing important details for future reference. With a simple click of “Save,” CloudTalk takes care of organizing the notes, leading to improved customer service.

5. Simple Integrations

Seamless integration is vital for efficient operations, and CloudTalk delivers on this front. It easily integrates with your CRM, e-commerce, or helpdesk tools, consolidating all customer data in one place. This empowers agents to provide quicker, more personalized service, resulting in enhanced customer satisfaction.

6. Call Statistics

Data-driven decision-making is made easy with CloudTalk’s Call Statistics feature. Gain valuable insights into call center performance with comprehensive analytics on calls, agents, and call queues. This comprehensive data empowers management to optimize operations and drive better results.

7. Emotion Analytics

CloudTalk stays ahead of the curve with the Emotion Analytics trend. This feature enables you to understand and analyze caller emotions, which can significantly impact customer service quality. By leveraging emotional data, your business can make improvements that resonate with customers and enhance overall experiences.