Best 10+ Commercial Phone System for 2024

Senior Writer: Supriya Bajaj

Published : December 30, 2022

There are tons of commercial telephone system providers are out there, and choosing the right one can be daunting. You need to make sure that your business’s needs are met, and not only this, but you should also plan to protect yourself from potential threats. We’ll give you a comprehensive list of the best 10+ business phone service providers for 2023 so that you can choose from them according to your requirements.

Expert Advice

"When buying a commercial phone system, it's important to carefully consider your business needs and size. Think about how many employees will be using the system, the features you require, and your budget. It's also important to choose a phone system that can easily integrate with other communication tools, such as email and messaging services. Look for a system that offers reliable customer support and has a strong reputation for quality. "

Top 10+ Commercial Phone System

Having a phone system can be beneficial to any business, large or small. With the advancement of technology and features, more businesses are looking at this option. We have done the research for you and put together a list of top 10+ business phone systems in 2023.

#1 Nextiva

Nextiva is a leading commercial phone system provider that offers an impressive selection of features at an affordable price. Each plan includes unlimited calling, voicemail and email storage, call forwarding, three simultaneous lines, and much more. Nextiva has an app that allows users to access the system even from their smartphone easily. The best part about Nextiva is that it can be installed on any device, be it Windows PC or Mac; an internet connection is the only prerequisite. 

Key Features

• Web Conferencing
• Auto-Attendant
• Call-Forwarding
• Video Meetings

Pros

• Efficient Customer Support
• Advanced Call Management Features
• Collaboration Functionality 

Cons

• Buggy Mobile App

Pricing

• Essential: $18.95 per user/month
• Professional: $22.95 per user/month
• Enterprise: $32.95 per user/month

#2 CallHippo 

CallHippo is another name that has made significant inroads in virtual business phone systems with its full-suite features, service reliability, and efficient customer support to answer even the minutest query. CallHippo is globally trusted by big industry names, including Amazon, Accenture, Tech Mahindra, CARS 24, and many more. 

This phone system is easy to set up in less than three minutes — you have to buy numbers, add users, start calling, and track calls. The company offers an array of plans for different businesses with various options — from basic to enterprise — depending on your requirement and budget. The website design is simple yet effective and user-friendly; the call quality is reliable; there are no hidden fees or extra charges.

Key Features

• Call Routing,  Call Transfer & Recording
• Call Hunting
• Power Dialer
• Team Messaging
• Video Meetings

Pros

• No Hidden Charges
• Robust Functionality
• Ease to Use
• Best Call Management Features

Cons

• Nothing

Pricing 

• Bronze: $16 per user/month
• Silver: $24 per user/month
• Platinum: $40 per user/month

#3 RingCentral 

RingCentral is an award-winning cloud communication and contact center service provider that enables businesses to deliver great customer service. The company’s technology and services are designed to help you manage your workforce more efficiently, improve productivity and increase customer satisfaction.

RingCentral offers a wide range of messaging and collaboration features, including mobile support for iOS, Android, and Windows devices and free phone numbers when you sign up with your business number. It also includes call forwarding, call recording, and voicemail transcription.

Key Features

• IVR
• Call Transfer
• Third Party Integrations
• Call-Monitoring
• Team Messaging
• Video Meetings

Pros

• Easy To Transfer Calls
• Ease of Use

Cons

• Call Quality is Not Up-to-the Mark

Pricing 

• Essentials: $19.99 per month
• Standard: $27.99 per month
• Premium: $34.99 per month
• Ultimate: $49.99 per month

#4 GoTo Connect 

GoTo Connect is a virtual phone system with a feature called “Smart Groups.” This feature allows you to select specific extensions, such as sales and marketing, and forward calls from those groups to a different extension (such as your main office line). This will allow the calls to automatically be routed to the different extensions based on who’s calling.

The GoTo Connect also has an auto attendant for answering calls and recording messages. There is an App available for both iOS and Android users that lets them control the entire phone system remotely.

Key Features

• Virtual Voicemail
• Call-Filtering
• Auto-Attendant
• Video Meetings

Pros

• Intuitive UI
• Efficient Third Party Integrations

Cons

• User Experience

Pricing 

• Basic – $27.00 /user/month
• Standard – $32.00 /user /month
• Premium – $43.00 /user /month

#5 8×8 

8×8 is a state-of-the-art virtual phone system that has been created to help businesses improve their customer service and call center operations. 8×8 is a trusted cloud-based phone system that enables you to manage your entire business from one place, providing you with a comprehensive view of all the data you need to run your business.

The platform is designed to be easy for business owners to use and manage while also providing them with a full range of features that help them run their businesses more efficiently. The platform includes automated call routing, recording, web browser integration, voicemail transcription, and more.

Key Features

• Voicemail
• Ring Group
• Call Recording

Pros

• Great Features
• Ease to Use

Cons

• Customer Support Isn’t Great

Pricing 

• Express – $15 per user/month
• X2 – $24 per user/month
• X4 – $44 per user/month

You May Also Read : Hosted Phone Systems: Features, Benefits, Pros & Cons

#6 DialerHQ

DialerHQ offers cutting-edge cloud-based phone systems tailored for businesses of all sizes. Their innovative VoIP technology and robust feature set, including IVR, call routing, conferencing, and analytics, empower organizations to communicate professionally and efficiently. With an intuitive interface, flexible scalability, and dedicated customer support, DialerHQ equips companies to streamline operations, improve productivity, and present a polished image, all through an affordable, easy-to-use commercial phone service.

Key Features

• Real-time analytics
• Campaign management
• Voicemail
• Global connect
• Predictive dialer

Pros 

• Affordable subscription plans on DialerHQ cater to different budget requirements.
• Downloading and managing DialerHQ is extremely easy for users.
• DialerHQ offers advanced call management features to ensure efficient call handling.
• Prioritizing affordability and convenience, DialerHQ enables individuals to experience its services through a 10-day free trial before committing

Cons 

• DialerHQ may not be suitable for larger corporations or enterprises.
• Call quality problems, including dropped calls and call lags, have been encountered by users.
• Properly configuring DialerHQ and staying updated on legal requirements is crucial to avoid compliance issues.

Pricing 

• Basic – $0 per user/ month
• Bronze – $7.99 per user/ month
• Silver plan- $11.99 per user/ month
• Platinum plan – $19.99 per user/ month

#7 Dialpad 

Dialpad is a business phone system provider that presents an easy and reliable way to manage your office communications. It is designed for small businesses and offers features like call recording, team collaboration, voice mail, and more.

Dialpad also comes with cloud phone systems and call center solutions, which are ideal for businesses that need to focus on their core business instead of managing the technical aspects of their phone system.

Key Features

• Porting Numbers
• Visual Voicemail
• Business Phone App

Pros

• Simple to Set-Up
• Very Intuitive
• Affordable 

Cons

• No Free Trial

Pricing 

• Standard Plan: $15 per user per month
• Pro Plan: $25 per user per month
• Enterprise Plan: Custom pricing

#8 Vonage 

Vonage is amongst the leaders of  VoIP solution providers to both business & residential customers. With its easy-to-use platform and affordable pricing, Vonage has become one of the most popular VoIP providers in the world. Vonage presents a plethora of features, and what’s amazing is that these features can be tailored to meet your specific business requirements. 

Vonage provides local and long-distance calling services through its Vonage Phone system, as well as remote private branch exchange systems and call center solutions. Vonage Phone allows you to choose from various calling plans that come with different features, such as unlimited minutes or voicemail boxes; you can also add additional lines at no cost. The company’s advanced customer management tools allow you to track calls and manage multiple accounts from one location.

Key Features

• Call Tagging
• Call Blocking
• Call Forwarding
• Visual Voicemail

Pros

• Amazing Call Clarity
• User-Friendly
• Easy Set-Up

Cons

• Limited Video Conferencing Features

Pricing 

• Mobile: $14.99 per line per month
• Premium: $24.99 per line per month
• Advanced: $34.99 per line per month

#9 Zoom One

Zoom One is a multi-line phone system that offers a complete, secure, reliable solution for any business. The Zoom One is simple and can be integrated into your IT infrastructure or IP PBX system.

Zoom One has been designed with the objective of ease-of-use, while being secure & reliable. Zoom One has been developed over many years of experience in providing various solutions for businesses of all sizes.

Key Features

• Effortless Conference Calls
• Customizable Call Parameters
• Easily Switching From a Voice Call to Zoom Meeting
• Visual Voicemail
• Team Messaging

Pros

• Easy to Integrate with Other Business Tools
• Ease of Accessibility 

Cons

•  Too Many Subscriptions & Add-Ons

Pricing 

• US & CANADA METERED – Pay As You Go – $120.00/year/user
• US & CANADA UNLIMITED – Unlimited Regional Calling – $180.00/year/user
• PRO GLOBAL SELECT – Choose from 40+ Countries and Territory – $240.00/year/user

#10 Ooma 

Ooma is a phone system that combines the power of VoIP (Voice over Internet Protocol) with the reliability and ease of a basic phone system.

With Ooma, you will be able to make phone calls and send faxes while being anywhere in the world though any device with internet connectivity. You don’t need to be online at all times to use Ooma: The service works like a Wi-Fi hotspot, allowing you to make calls from anywhere within range of your router. Ooma’s official desktop App supports Android, iOS, Windows Phone, and Kindle Fire tablets. 

Key Features

• Ring Groups
• Call Recording
• Call Forwarding 

Pros

• Reliable Service Provider
• Ease to Set-Up

Cons

• Technical Issues

Pricing 

• Essentials Plan: $19.95 per user per month
• Pro Plan: $24.95 per user per month
• Pro Plus Plan: $29.95 per user per month

#11 Phone.com 

Phone.com is a cloud-based business phone provider that allows you to manage your business from anywhere, on any device.

The company offers unlimited calling, call forwarding and call waiting features, which is great if your organization has multiple numbers that need to be reached. You can also record your greetings and outgoing messages if you like so that you can use them whenever convenient.

Phone.com also provides an easy-to-use interface that allows anyone to easily manage their line on the web or through their mobile app (iOS or Android).

Key Features

• Call Queuing 
• Video Conferencing
• Text Messaging

Pros

• Great Video Conferencing Experience 
• Widest Range of Features

Cons

• The Mobile App isn’t Up-to-The Mark

Pricing 

• Basic Plan: $12.99 per user per month
• Plus Plan: $19.99 per month per user
• Pro Plan: $29.99 a month

#12 Grasshopper 

It is a cloud-based commercial telephone service provider that allows its clients to manage their commercial telephone systems while still being monitored by Grasshopper staff. The company’s mobile app allows users to manage calls, appointments, and conference calls via a smartphone or tablet.

The platform also features an intuitive user interface that can be controlled through a web browser or mobile app, which makes it easy for users to navigate the platform.

Key Features

• International Call Forwarding
• Call-Logs
• Auto-Receptionist 

Pros

• Fast Faxing Capabilities 
• Custom Voicemail Greetings
• Easy to Use

Cons

• Limited Collaboration Tools

Pricing 

• Solo: $26 per month
• Partner: $44 per month
• Small Business: $80 per month

How to Choose a Commercial Telephone System?

Choosing a commercial telephone system can be a baffling task for both small businesses and large enterprises. There are so many options and features that it can seem like you’re trying to choose between two or three different systems. The matter of truth is there is a system out there that aligns with your needs seamlessly.

It’s important to remember that the best way to choose a commercial telephone system is not just by looking at the price tag or specs. Instead, it’s about finding one that fits your business and its needs. If you’re ready to start the process of finding your perfect phone system, here are five tips that can help you get started:

Decide on Features First

Here are a handful of features that most business phone system providers offer:

• Answering machines – An answering machine is a feature that allows callers to leave messages on a machine that plays back the message when someone calls the number provided. This feature is beneficial if you have more than one phone in your office or home. You can also use an answering machine to answer calls at night or on weekends when you’re not available.
• Message waiting indicator – This feature lets people know their call has been answered or transferred via a message light on the phone’s receiver. This will ensure that the callers are not put on hold for a long period.
• Caller ID – Caller ID allows the receiver to know who is calling before they wish to. This can make it easier for customers to enter your business information into their cell phones or pagers, saving them time when calling for service or requesting information about your company.
• Call screening – Call screening allows callers to bypass your busy signal and go directly to voicemail after leaving their name and number at the beginning of their message with instructions on how they want you to contact them.

Consider the Price of Small Business Phone Systems

When looking at the price of your new phone system, consider some essential questions.

How many features does the system have? Some systems come with various features that can make your office way more efficient. Others may be less expensive but offer fewer features.

How reputable is the manufacturer? You should look at companies that are well-known in the industry and have been around for a long time.

What’s included with the system? Sometimes it’s cheaper to buy everything separately rather than all together as part of one package deal. Look at what other phone systems are selling for, and compare those prices with yours.

Consider Compatibility

If you want your business to expand, the last thing you want is for your existing system to hold you back. A good commercial telephone system will be able to handle both incoming and outgoing calls, so you won’t have to worry about compatibility issues.

So, you must consider compatibility when deciding on a commercial phone system for your business. They must work together seamlessly if you have multiple locations or departments. For example, if one location has a different type of phone system than another, you will have trouble coordinating communication between them.

This is why you must choose a compatible telephone system for your business. You can even use the same model across multiple locations if it fits within your company’s budget.

Check Out Reviews & Rating

Reviews and ratings are important because they let you know if other businesses have used the same commercial telephone company you’re considering. If there are any negative reviews or complaints about a company, that could be an indicator that their customer service isn’t up to par. In contrast, if the company has many positive reviews and ratings, it might indicate that their customer service is excellent and their products are high quality.

Avail Demos and Trial Periods, if Available

Ideally, try out the commercial telephone system you want before purchasing. This is called a demo and trial period. You can test the equipment and software and learn how it works with your existing phone system. In addition, you will be able to redeem special discounts and offers.

In The End…

So, here we’re at the end; we hope that you found what you were looking for! The right commercial telephone system can give your business a strong competitive advantage and increase bottom-line results exponentially

FAQ for Commercial Phone System

Q.1 How Does a Commercial Business Phone System Work?

A commercial phone system is a complete voice communications solution for small and large enterprises. The right phone system will allow you to communicate with customers, employees, partners, and vendors more efficiently and effectively than a traditional office phone system.

A commercial telephone system consists of several individual components that work together to make it easy for you to manage your business communications. These components include:

• An answering service (also known as a call center) that allows you to answer calls from any number in the world without having to pay additional fees or wait on hold.
• A PBX (private branch exchange) that allows you to route calls between internal departments or external clients using routing lists and other business phone features designed specifically for your needs.
• Phone lines that offer superior-quality audio communication over long distances.
• An internet connection allows you to access web-based features such as voicemail and email directly from your mobile device.

Q.2 What Are the Different Types of Commercial Telephone Systems?

There are broadly three types of commercial telephone systems, and these are as follows:

• KSU
• PBXs
• VoIP

Q.3 How Much Does a Commercial Telephone System Cost?

Commercial telephone systems cost more than residential systems. The main reason is that commercial telephone systems have more features and capabilities, which can be expensive to implement.

Commercial phones are used in businesses, government agencies, schools, and other establishments that need to communicate with other people or organizations. Because they’re designed for businesses, they typically have more features than residential phones.

Updated : August 21, 2024

Supriya Bajaj

Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.

Let’s Stay in Touch

Subscribe to our newsletter & never miss our latest news and promotions.

Email Address*

+24K people have already subscribed