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13 Best Cloud Phone Systems for UK Businesses in 2024

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Paras Kela

Senior Writer:

green tickDate: October 30, 2023

Effective communication has become one of the critical elements for today’s ever-evolving business landscape. Rapid technological advancements are revolutionizing business communication solutions, replacing traditional phone systems with more flexible alternatives.

One such solution that has gained immense popularity in recent years is the cloud phone system.

But what exactly is a cloud phone system? Why is it becoming increasingly important for businesses across the UK? And most importantly, which cloud phone systems are leading the pack in 2023? If you are searching for answers to these questions, you have come to the right place.

In this comprehensive blog post, we will understand the key aspects of a cloud phone system in the UK, including its definition and importance. Later in the blog, we will highlight and analyze the top 13 cloud phone systems in the UK in 2023 to help you pick the best one.

Let’s get started!

What is a Cloud Phone System?

Cloud Phone Systems for UK Businesses

A cloud phone system, also known as a cloud-based phone system or virtual phone system or online phone system, is a modern communication solution that leverages the power of the internet to handle voice calls, store data, and provide advanced features for businesses.

Unlike traditional phone systems that require on-site hardware and infrastructure, a cloud phone system operates entirely through the cloud, eliminating the need for physical equipment.

Furthermore, these cloud telephone systems offer a wide range of features designed to enhance communication and improve productivity for businesses. These features include call forwarding, auto-attendants, voicemail-to-email transcription, call analytics, virtual receptionists, and more.

Additionally, cloud phone systems provide scalability, allowing businesses to easily add or remove phone lines as needed without the hassle of installing additional hardware.

Moreover, cloud phone systems provide advanced call management features, seamless integrations with other business tools, improved call quality, and reliability.

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Expert Advice

"Seeking guidance from industry experts is crucial when selecting a cloud telephone system. Here are some valuable tips: assess your business needs, consider scalability, prioritize security measures, evaluate customer support, and review pricing plans. With expert advice, you can make an informed decision that aligns with your company's objectives."

Importance of cloud phone system for UK businesses

As explained in the above section, cloud phone systems offer a host of benefits that significantly impact how businesses communicate, collaborate, and operate.

Let’s explore the importance of cloud phone systems for businesses in the UK:

1. Enhanced Flexibility and Mobility

Cloud phone systems enable businesses to break free from the limitations of traditional phone systems tied to physical locations. With cloud-based communication, employees can make and receive calls from anywhere with an internet connection.

This flexibility promotes remote work, allows employees to stay connected while on the go, and ensures seamless communication across teams and departments.

2. Seamless Scalability

As businesses grow and evolve, their communication needs change as well. Cloud phone systems provide scalability, allowing companies to easily add or remove phone lines and adjust their communication infrastructure according to their requirements.

Whether you’re expanding your workforce or downsizing, a cloud phone system offers the flexibility to scale up or down effortlessly.

3. Cost Efficiency & Savings

Traditional phone systems often involve significant upfront investments in hardware, installation, and maintenance. In contrast, online phone systems eliminate the need for expensive on-site equipment and reduce maintenance costs.

Businesses in the UK can enjoy cost savings by leveraging the pay-as-you-go model of cloud-based communication, paying only for the features and services they actually use.

You May Also Read : What is Cloud PBX? A Complete Guide For Businesses

4. Advanced Features and Integration

Cloud phone systems come packed with a wide range of advanced features that enhance communication and productivity. These may include call routing, auto-attendants, voicemail-to-email transcription, call analytics, and more.

Additionally, cloud phone systems seamlessly integrate with other business tools and applications, such as customer relationship management (CRM) software, helping streamline workflows and improve efficiency.

5. Unmatched Reliability and Disaster Recovery

Cloud phone systems operate on robust and redundant infrastructure, ensuring high availability and reliability. Providers often have multiple data centers, reducing the risk of downtime and ensuring uninterrupted communication.

Moreover, cloud phone systems offer built-in disaster recovery capabilities, automatically redirecting calls and ensuring business continuity even in the face of unforeseen events.

6. Improved Customer Service

Effective communication is at the core of exceptional customer service. Cloud phone systems empower businesses in the UK to provide seamless and professional customer interactions.

Features like call routing, call queuing, and virtual receptionists enhance call management, ensuring callers are directed to the right department or person promptly.

With improved call quality and reliability, businesses can deliver exceptional customer experiences and build lasting relationships.

7. Geographic Flexibility

Cloud phone systems enable businesses in the UK to establish a local presence in different geographical locations without the need for physical offices.
With UK virtual phone numbers, businesses can easily obtain local phone numbers for specific regions, making it convenient for customers to reach them.

This flexibility allows businesses to expand their reach, target new markets, and build stronger relationships with customers across different regions.

8. Easy Maintenance and Updates

Cloud phone systems eliminate the burden of hardware maintenance and software updates that come with traditional phone systems.

Service providers take care of system maintenance, upgrades, and security patches, ensuring that businesses always have access to the latest features and technology.

This relieves businesses of the technical complexities, allowing them to focus on their core operations while enjoying a reliable and up-to-date communication infrastructure.

13 Best Cloud Phone Systems for the UK

We will now evaluate the top 13 cloud telephone systems to gain insight into what sets them apart. Let’s explore their key features, pricing, pros, cons, and other essential aspects.

Brand NameRatingKey FeaturesPricing
Call forwarding
Call recording
Text messaging
Basic: $0
Bronze: $16 /month
Silver: $24 /month
Platinum: $40 /month
Auto attendant
Hold music
Mobile app and desktop app
Video conferencing
Audio-only conferencing
Advanced IVR systems
Caller ID
Essentials: $18.95
Professional: $22.95
Enterprise: $32.95
Unlimited calling in the US and Canada
Auto attendant
Music on hold
Team messaging
Hot desking
Call queues
X2: $24
X4: $44
Business phone or toll-free numbers
Unlimited calling within the US and Canada
Business SMS
Core: $20
Advanced: $25
Ultra: $35
Unlimited outbound calls
50+ Integrations and API access
Access to API developer support
Call recording and monitoring
Essentials- $30/user
Professional – $50/user
Custom Plan
Call recording
Call queuing
Call transfer
Call monitoring
CloudTalk Starter: $20 /month
CloudTalk Essential: $25 /month
CloudTalk Expert: $40 /month
AI virtual assistant
High-definition call quality
Unlimited calling and text messaging on all plans
Free video conferencing
Mobile: $14.99
Premium: $24.99
Advanced: $34.99
Text, audio, and video calling
Speech analytics
Caller ID
Mobile app and desktop app
IVR systems
Standard: $15
Pro: $25
Enterprise: Contact sales
Optimize Voice Strategy
Digital Channels
Text messaging
Smart at €24
Power at €49
Live Monitoring
Real-Time Dashboards
Automatic Virtual Attendant
Launch – $0
Contact – $19.99
Engaged Enterprise – $39.99
Unlimited free calls in Canada and the US
Offers toll-free numbers
Custom greetings
Call forwarding
Solo: $26
Partner: $44
Small Business: $80
24/7 customer service
Offers more than 35 calling features
Music on hold
Call recording
Essentials Plan: $19.95
Pro Plan: $24.95
Pro Plus Plan: $29.95

1. CallHippo

CallHippo is a leading provider of cloud-based phone systems in the UK, offering businesses unmatched call connectivity rates across various industries. With an impressive uptime guarantee of 99.9% and zero jitters, CallHippo ensures impeccable voice quality and uninterrupted communication.

CallHippo Cloud Phone System

More to that, the platform goes above and beyond by offering seamless integration with CRM and helpdesk software, empowering businesses to streamline their workflows and boost productivity.

Additionally, with a robust telephony network comprising 7+ providers and global servers in 5+ locations, CallHippo provides a reliable infrastructure for seamless communication. 

Moreover, CallHippo offers guaranteed caller line identification (CLI) in over 70 countries, allowing businesses to establish local credibility and foster trust with customers worldwide.

CallHippo Features

  • Advanced CRM integration
  • AI-enabled call routing
  • Global caller line identification (CLI)
  • 99.9% uptime guarantee
  • Crystal-clear voice quality
  • Power dialer
  • 20+ call management features
  • Global connect

CallHippo Pros and Cons

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  • Easy setup and user-friendly interface for hassle-free implementation.
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  • Extensive feature set to streamline communication and improve customer service.
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  • Integration capabilities with popular business tools enhance productivity and efficiency.
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  • Customer support response time and issue resolution could be improved.
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  • Limited customization options may restrict the specific requirements of some businesses.

CallHippo Pricing

CallHippo offers flexible pricing plans starting from $0 per user per month for startups, making it an affordable choice. With options like the Bronze plan at $16 per user per month for small teams and the Platinum plan at $40 per user per month for larger teams, businesses of all sizes can find a suitable package.

2. Nextiva

Nextiva is a leading provider of cloud-based communication and collaboration solutions in the UK. With Nextiva, businesses can streamline their operations and manage all their conversations and engagements with customers and teams using a single, powerful, and user-friendly solution.

Nextiva Cloud Phone System Dashboard

Nextiva offers a comprehensive suite of features that include phone, SMS, video, and email capabilities, along with customer experience and productivity tools. With Nextiva, businesses can consolidate their communication channels, reducing app fatigue and improving efficiency.

Furthermore, Nextiva goes beyond being just an online phone system by offering a range of communication options, including phone, text, video, email, and instant messaging, ensuring businesses have all the tools they need to connect with their customers effectively.

Nextiva Features

  • Unlimited calling (North America)
  • Call recording and rating
  • Free local and toll-free number
  • Auto attendant
  • Advanced call routing
  • Call analytics
  • VoIP switchboard
  • Conversational AI

Nextiva Pros and Cons

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  • Efficient collaboration and productivity with unified communication tools.
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  • Delight customers with seamless and personalized conversations.
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  • Access to customer engagement tools for enhanced relationship management.
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  • Limited customization options for specific business requirements.
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  • Customer support response time and issue resolution may vary.

Nextiva Pricing

Nextiva offers pricing plans for businesses, including the Essential plan starting at $18.95 per user per month, the Professional plan starting at $22.95 per user per month, and the Enterprise plan starting at $32.95 per user per month. 

These plans cater to different business needs and budgets, ensuring that businesses of all sizes can find a suitable option with Nextiva.

Also Read : Hosted Phone Systems: Features, Benefits, Pros & Cons

3. 8X8

8×8 is a leading provider of cloud-based telephone systems in the UK, offering integrated contact center solutions, voice services, video conferencing, chat, and APIs.

8X8 Dashboard

With the 8×8 eXperience Communications Platform, businesses can optimize their communication strategies, empower employees, and enhance customer experiences.

This cloud phone system provides a comprehensive suite of features, including contact center capabilities, business phone services with local and global connectivity, HD video meetings, team chat, and communication APIs for engaging customers on various channels.

With a focus on reliability and global reach, 8×8 ensures a secure and seamless communication experience for businesses in the UK, allowing them to streamline their operations and improve productivity.

8×8 Features

  • Contact center
  • Business phone
  • Video meetings
  • Team chat
  • Communication APIs
  • Integrated collaboration tools
  • Global connectivity

8X8 Pros and Cons

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  • Simplified collaboration and communication.
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  • Seamless integration with popular business and CRM apps.
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  • Reliable global connectivity for enhanced productivity.
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  • Limited customization options for specific requirements.
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  • Pricing variations depend on the chosen plan and features.

8X8 Pricing

8×8 offers pricing plans for business communications, including the X6 plan starting at $85 per user per month, the X7 plan starting at $110 per user per month, and the X8 plan starting at $140 per user per month. These plans come with different features and capabilities to meet the needs of businesses.

4. RingCentral

RingCentral is a leading cloud phone service provider in the UK, offering a comprehensive customer experience portfolio.

RingCentral cloud phone system dashboard

With RingCentral, businesses can elevate the customer experience by simplifying connections across channels and eventually achieving improved CSAT, ESAT, and ROI. The platform enables seamless communication and collaboration across teams, increasing productivity with intuitive tools accessible from anywhere.

Moreover, the system delivers omnichannel customer experiences, resolves issues faster with AI-enabled tools, facilitates proactive customer outreach, and enables digital customer interactions.

RingCentral Features

  • Toll-free and vanity numbers
  • Call delegation & call screening
  • Multi-level IVR
  • Multi-site management
  • Audio- Video conferencing
  • QoS reports
  • Analytics portal

RingCentral Pros and Cons

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  • Simplifies customer connections and enhances agent experiences.
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  • Enables proactive customer outreach and engagement.
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  • Offers secure and reliable communication services in compliance with industry standards.
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  • Some users may require additional customization options.
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  • Pricing may vary depending on the chosen plan and features.

RingCentral Pricing

RingCentral offers a range of custom plans and pricing options to cater to the diverse communication needs of businesses. Connect with their sales team to get a personalized quote.

5. Aircall

Aircall is considered the best cloud phone system in the UK that offers advanced features designed for better conversations. With its market-leading enterprise infrastructure and strong global voice carriers, Aircall ensures excellent call quality and reliable uptime of 99.99%.

Aircall cloud phone system dashboard

The platform provides a comprehensive set of online phone system features, including toll-free and international numbers, call conferencing, customizable business hours, voicemail, call routing, and interactive voice response (IVR).

Aircall also offers collaboration tools like shared contacts, call commenting, and assignment, as well as call center features, productivity tools, analytics, and integration capabilities. 

Aircall Features

  • Toll-free and International numbers
  • Call conference solution
  • 20+ call management features
  • Interactive voice response (IVR)
  • Three-way calling
  • Rich analytics & real-time reports
  • Custom business hours

Aircall Pros and Cons

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  • Market-leading call quality and uptime.
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  • The extensive set of features for collaboration and call center management.
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  • Dedicated onboarding and support for a seamless user experience.
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  • Limited information is available on pricing.
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  • Some advanced features may require additional configuration and setup.

Aircall Pricing

Aircall offers flexible voice solutions for businesses, with pricing plans including Essentials starting at $30 per user per month (billed annually) and Professional starting at $50 per user per month (billed annually). Aircall also offers a Custom plan with tailored features and pricing based on business needs.

6. CloudTalk

CloudTalk is a cloud-based call center and business phone system designed to enhance customer support across all channels. It offers advanced features like IVR, click-to-call, power dialers, and more.

Cloudtalk cloud phone system dashboard

Additionally, CloudTalk supports integration with 35+ other systems, including HubSpot and Zendesk. Besides, the system provides easy management, reduced operational costs, and accessibility from anywhere.

It also offers smarter call distribution, real-time customer card, callback feature, and business hours customization.

CloudTalk Features

  • ACD (Automated Call Distribution)
  • IVR (Interactive Voice Response)
  • Call queuing
  • Call recording
  • Skill-based routing
  • International numbers
  • Real-time customer card

CloudTalk Pros and Cons

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  • Advanced features for optimizing workflows and enhancing customer support efforts.
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  • Easy setup and management through a web-based admin interface.
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  • Significant reduction in operational costs and no need for specialized IT skills.
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  • Users have reported the need for improved analytics functionality.
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  • Limited customization options for call center analytics.

CloudTalk Pricing

CloudTalk offers competitive pricing plans starting at $25 per user/month for the Starter plan, $30 per user/month for the Essential plan, and $50 per user/month for the Expert plan. These plans cater to businesses of all sizes and provide flexible options to meet their communication needs.

7. Vonage

Vonage is a leading provider of cloud-based telephone systems in the UK, offering a comprehensive suite of communication solutions to power customer experiences and connect employees globally.

Vonage cloud phone system dashboard

With Vonage’s Communications APIs, businesses can engage customers through messaging, voice, video, and more. Their Unified Communications platform enables seamless collaboration across channels, while their Contact Centers provide tools and insights to enhance customer satisfaction.

Vonage also specializes in Conversational Commerce, helping businesses turn conversations into sales by engaging customers on their preferred channels.

Vonage Features

  • Communications APIs
  • Unified communications
  • Contact centers
  • Conversational commerce
  • Uptime reliability
  • AI capabilities
  • Customer engagement solutions

Vonage Pros and Cons

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  • Seamless integration of communication channels.
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  • Advanced AI capabilities for enhanced customer experiences.
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  • Trusted by reputable businesses worldwide.
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  • Pricing may vary depending on selected features and plans.
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  • Limited customization options for specific business requirements.

Vonage Pricing

Vonage has three plan options: Basic at $19.99 per month per line, Premium at $29.99 per month per line, and Advanced at $39.99 per month per line. They also offer add-ons.

8. Dialpad

Dialpad is a leading cloud-based phone system provider in the UK, offering a comprehensive suite of communication solutions for businesses of all sizes.

Dialpad cloud phone system dashboard

With Dialpad’s AI-powered eXperience Communications Platform, businesses can set up an omnichannel contact center, engage with customers across various channels, and manage workforce engagement effectively.

Moreover, the platform provides features like flexible call routing, callbacks and voicemails, interactive voice response, real-time speech analysis, live coaching, quality management, mobile customer support, and more.

In addition, Dialpad’s intuitive interface and powerful AI tools empower agents and improve customer experiences. With seamless integrations and advanced analytics, Dialpad helps businesses optimize performance, streamline operations, and enhance customer satisfaction.

Dialpad Features

  • Flexible call routing
  • Callbacks & oicemails
  • Interactive Voice Response (IVR)
  • Real-time speech analysis
  • Live coaching
  • Quality management
  • Mobile customer support

Dialpad Pros and Cons

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  • Advanced AI-powered tools for improved customer interactions.
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  • Seamless integration with various business applications.
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  • Comprehensive features for workforce engagement and management.
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  • Limited customization options for specific business requirements.
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  • Pricing may vary based on selected plans and additional features.

Dialpad Pricing

Dialpad offers business communication plans with three options: Standard, Pro, and Enterprise. The Standard plan is priced at $15 per user per month, the Pro plan is priced at $25 per user per month, and the Enterprise plan requires contacting them for a quote. 

9. Ringover

Ringover is a versatile cloud-based phone system in the UK that offers a range of features and solutions to enhance business communication.

Ringover cloud phone system dashboard

With Ringover, users can instantly access virtual phone numbers in the United Kingdom, allowing them to make unlimited calls to the US, Canada, and 50 other countries at no extra cost.

Additionally, the system provides powerful business features, including custom greetings, call forwarding, IVR, and more, to improve customer interactions and boost sales. 

With flexible pricing plans and a user-friendly interface, Ringover is a smart choice for businesses looking to streamline their communication strategies.

Ringover Features

  • Virtual phone numbers
  • Unlimited calling
  • Custom greetings
  • Call forwarding
  • IVR (Interactive Voice Response)
  • Video conferencing
  • Live call monitoring

Ringover Pros and Cons

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  • Instant activation of virtual phone numbers
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  • Powerful business features to enhance customer interactions
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  • Flexible pricing plans to suit different business needs
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  • Limited integration options compared to some competitors
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  • Advanced features may require a higher-priced plan

Ringover Pricing

Ringover offers three pricing plans for their cloud telephone system. The SMART plan is priced at $21 per user per month, the BUSINESS plan is priced at $44 per user per month, and the ADVANCED plan costs $54 per user per month. Note that these costs exclude taxes and are applicable on monthly billing.


AVOXI is a leading provider of cloud-based telephone systems in the UK, offering a flexible and affordable communications platform for global businesses.

AVOXI cloud phone system dashboard

Their Cloud Contact Center software enables businesses to manage call center agents, phone numbers, customer service metrics, and call routing rules through a user-friendly, browser-based interface.

With no setup fees or contracts, AVOXI’s contact center platform integrates with CRM and customer service tools like Salesforce, improving caller satisfaction, reducing errors, and automating tasks.

The platform features IVR/Auto Attendant, advanced call routing, queue callback, advanced analytics, call monitoring, click-to-call, and integration capabilities.

AVOXI allows businesses to set up a virtual contact center quickly, easily, and at an affordable cost, empowering them to streamline communications and enhance customer experiences.

AVOXI Features

  • IVR / Auto attendant
  • Advanced call routing
  • Queue callback
  • Advanced analytics
  • Call Monitoring
  • Click to call
  • Bring Your Own Carrier (BYOC)

Avoxi Pros and Cons

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  • Flexible and user-friendly platform.
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  • Seamless integration with CRM and business tools.
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  • Affordable pricing and quick setup for virtual contact centers.
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  • Limited customization options compared to some competitors.
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  • Relatively less coverage for certain countries and regions.

AVOXI Pricing

AVOXI offers three pricing plans for their contact center solutions. The Launch plan starts at $0 per user*, the Contact plan starts at $19.99 per user*, and the Engaged Enterprise plan starts at $39.99 per user*.

11. Grasshopper

Grasshopper is a cloud-based phone system that adds a virtual phone system and business number to your personal phone, allowing you to keep personal and business phone calls separate.

Grasshopper cloud phone system dashboard

With features like custom greetings, call handling, voicemail transcription, and business texting, Grasshopper helps small businesses appear more professional and organized.

It also offers toll-free numbers, vanity numbers, and local numbers to suit different marketing and communication needs.

Grasshopper integrates seamlessly with your existing mobile device and requires no additional equipment. With 24/7 support included in every plan, Grasshopper ensures that small businesses receive the assistance they need.

Affordable and easy to set up, Grasshopper provides a cost-effective solution for improving communication and enhancing professionalism.

Grasshopper Features

  • Toll-Free, vanity, and local Numbers
  • Call Forwarding
  • VoIP + WiFi Calling
  • Voicemail Transcription
  • Real-time analytics
  • Call barging
  • Intelligent call routing

Grasshopper Pros and Cons

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  • Keeps personal and business phone calls separate.
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  • Provides professional greetings and voicemail transcription.
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  • Easy setup and integration with existing mobile devices.
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  • Relies on the service provider’s cellular network for calls.
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  • Additional service provider required for personal phone number forwarding.

Grasshopper Pricing

 Grasshopper offers only custom pricing options. To get a personalized quote for your business, contact their sales team.

12. Ooma

Ooma is a top-rated provider of cloud-based phone systems in the UK, offering a proven solution for businesses to save money, increase productivity, and deliver excellent customer service.

Ooma cloud phone system dashboard

With Ooma Office, businesses can enjoy unlimited calling to the US, Canada, Mexico, and Puerto Rico, along with over 50 curated features designed to enhance communication and collaboration.

The system allows users to work from anywhere with mobile and desktop apps equipped with videoconferencing capabilities. Ooma Office also offers the flexibility to keep existing business phone numbers or set up new ones.

With an easy setup, 24/7 support, and affordable pricing, Ooma is an excellent choice for businesses of all sizes.

Ooma Features

  • Desktop & mobile application
  • Virtual receptionist scheduling
  • Call recording & call barging
  • Video conferencing
  • Third party integrations
  • Hot desking
  • Find me/Follow me

Ooma Pros and Cons

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  • Cost-effective solution with significant savings on monthly phone bills.
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  • User-friendly desktop and mobile apps for seamless communication from anywhere.
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  • Comprehensive features to enhance productivity and customer engagement.
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  • Advanced features available in higher-priced plans may not be necessary for all businesses.
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  • Applicable monthly taxes and fees are not included in the pricing.

Ooma Pricing

Ooma offers a range of different plans for their different services. Visit their website or connect with their sales team to learn more.

13. Virtual Landline

Virtual Landline is a cloud-based UK telephone number service that offers flexibility and convenience for businesses and individuals.

Virtual Landline cloud phone system dashboard

With Virtual Landline, you can choose where to answer your incoming calls, whether it’s on a free app, your mobile phone, another landline, or your PC or Mac. The service provides a wide range of local, national, or freephone numbers, including popular area codes like 0207, 0208, 0203, and 0330.

Virtual Landline’s app is easy to install on Android or iPhone devices, allowing you to receive calls within minutes. The service also supports outbound calls with the same caller ID.

Additionally, Virtual Landline offers number porting, low-cost plans, and no fixed contracts, making it an ideal solution for businesses and individuals seeking a cost-effective and flexible cloud-based phone system in the UK.

Virtual Landline Features:

  • Virtual number pool
  • Mobile and landline integration
  • App installation and setup
  • Outbound calls with same caller ID
  • Number porting
  • Wide Range of local numbers
  • 10+ call management features

Virtual Landline Pros and Cons

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  • Flexibility to answer calls on multiple devices.
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  • Ability to port existing numbers for convenience.
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  • Cost-effective plans with no long-term contracts.
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  • Pro features may have additional costs.
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  • Limited availability for multi-user plans.

Virtual Landline Pricing

Virtual Landline offers four plans for single users:

  1. Starter: £3.95 per month (£3.29 exc. VAT)
  2. Basic: £5.95 per month (£4.96 exc. VAT)
  3. UK Unlimited: £7.95 per month (£6.62 exc. VAT)
  4. 0800 Freephone: £9.95 per month (£8.29 exc. VAT)

Also Read : How Cloud Phone System And CRM Integration Will Improve Your Business Communication

How to Choose the Right Cloud Phone System in the UK?

Choosing the right cloud phone system in the UK can be a game-changer for your business communication, but with so many options out there, how do you make the right choice?

Well, fear not! We’re here to guide you through the process and help you find the perfect fit.

Here are the eight key factors you should consider.

Factor 1: Features

First and foremost, consider the features offered by different cloud phone systems. Do you need call forwarding, voicemail transcription, or video conferencing capabilities? Make a checklist of must-have features to ensure your business needs are met.

Factor 2: Scalability

As your business grows, so should your online phone system. Look for a cloud-based solution that offers scalability, allowing you to easily add or remove users and adapt to changing communication needs without breaking a sweat.

Factor 3: Integration

Do you use other business tools like CRM or helpdesk software? Make sure your chosen online phone system integrates seamlessly with your existing tools. This integration can save you time and effort by streamlining workflows and improving productivity.

Factor 4: Reliability

In today’s fast-paced business world, downtime is simply not an option. Look for a cloud phone system with a proven track record of reliability and uptime guarantees. You need a system that keeps your business running smoothly, even during those rare hiccups.

Factor 5: Security

Protecting your sensitive business communications is paramount. Ensure the cloud phone system you choose employs robust security measures, such as encryption and secure data storage, to safeguard your conversations from prying eyes.

Factor 6: Support

When something goes wrong, you want prompt and reliable support. Opt for a cloud phone system provider that offers responsive customer support, preferably with 24/7 availability. This way, you can have peace of mind knowing that help is just a call or message away.

Factor 7: Pricing

Budget considerations are always important. Compare the pricing structures of different providers, keeping in mind the features and scalability options they offer. Look for transparent pricing models without hidden fees or surprises.

Factor 8: User-Friendliness

Last but certainly not least, usability matters. Your employees should find the system intuitive and easy to navigate. A user-friendly interface saves time on training and ensures smooth adoption by your team.

The Bottom Line

Cloud phone systems have become essential for UK businesses, offering flexibility, scalability, cost efficiency, advanced features, and reliability. Adopting one of these 13 best cloud systems enables enterprises to streamline support operations and deliver exceptional customer experiences. However, when making a choice, don’t forget to consider the factors outlined above. 


1. What is a cloud phone system in the UK?

A cloud phone system in the UK is a virtual telephone solution that operates over the Internet, allowing businesses to make and receive calls using cloud-based technology. It eliminates the need for traditional on-premises phone systems and offers a flexible, scalable, and cost-effective communication solution.

2. How does a cloud-based phone system in the UK work?

A cloud-based phone system in the UK utilizes Voice over Internet Protocol (VoIP) technology to transmit voice calls over the Internet. It stores all the data, including call recordings, in the cloud rather than on physical hardware. Users can access the system from any internet-connected device, making it convenient and accessible.

3. What are the benefits of using a cloud phone system?

Using a cloud phone system offers several advantages. It provides flexibility for remote work and enables seamless collaboration among team members. It reduces infrastructure costs as there is no need for extensive hardware installations. Additionally, cloud phone systems offer advanced call management and collaboration features to enhance productivity and customer experience.

4. Can I use a cloud phone system as my primary telephone solution?

Yes, absolutely! A cloud phone system can serve as your primary telephone solution. It offers all the essential features of a traditional phone system and provides additional benefits like scalability and mobility.

5. Are cloud phone systems secure for business communication in the UK?

Yes, cloud phone systems prioritize security for business communication in the UK. They employ advanced encryption protocols as well as adhere to industry-standard security practices to protect voice calls, data, and sensitive information from unauthorized access.

6. What are the top cloud-based phone systems in the UK?

The top cloud-based phone systems in the UK are CallHippo, RingCentral, 8×8, CloudTalk, Vonage, Dialpad, and Grasshopper.

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