About iFour Technolab
iFour Technolab Private Limited is a leading IT service firm based out of Ahmedabad, India. The company offers sustainable IT solutions for various business needs, with the main focus on providing customized ERP software development services. Established in 2013, it now boasts of being a large team of 80 to 100 employees. Its customer target base is spread all across the globe, including the Netherlands, the US, and Australia.
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How iFour Technolab Leveraged CallHippo and Improved Productivity at Work
iFour Technolab provides IT solutions to businesses in the US, Netherlands, and Australia region. The company’s marketing team was already using other VoIP solutions to reach out to their clients. Even though the system was performing well for the US region, they faced a lot of call disturbance in Australia.
The connectivity issues were acting as hurdles in the company’s progress as the company was doing good and was gaining a reputation as a great offshore development company. The company needed an immediate switch to improve its global connectivity and maintain a smooth relationship with its clients.
iFour Technolab switched to CallHippo on the recommendation of one of the CEOs of 200 top telecom companies. CallHippo’s VoIP solution helped them resolve global connectivity issues while also maintaining a smooth workflow for the marketing and project management departments.
iFour Technolab has clients from different countries, and the marketing team was facing challenges in connecting with potential clients on a global level. Clients always complained of poor call quality, which left them frustrated most of the time. The company was already using a VoIP solution that wasn’t clearly working in their favor.
It needed an adequate replacement that could help them streamline all their call activities and conduct operations smoothly
Here are the set of challenges iFour Technolab was facing:
- iFour Technolab needed an effective Saas solution that could solve its global connectivity issue
- The company needed a solution that could minimize the downtime while making the switch
- It required a system that would allow its employees to connect with prospects from anywhere
- The activity dashboard was missing from the previous system where they could record calls and monitor their reps’ performance
CallHippo’s IT team first had a deep understanding of the problem Four Technolab was facing. CallHippo replaced the already existing telephony system with its own cost-effective, superior technology solution. The system constitutes a rich, user-friendly interface that allows them to manage all their sales-related activities from a single dashboard.
Let’s look at how the company benefited after switching to CallHippo.
- iFour Technolab was easily able to communicate with its global client without facing any disruption between the calls
- Its team was given full training regarding the system functionalities to overcome any usability challenges
- The company was able to easily import its contact database into CallHippo’s VoIP system
- CallHippo’s call recording functionalities enabled them to monitor and improve call representatives’ performance
The entire team at iFour Technolab found CallHippo’s VoIP solution to be highly effective. The team saw a sudden increase in their productivity level by up to 60-70% from the time they started using CallHippo.
iFour Technolab is now able to reach out to more prospects while also reducing the overall communication costs.
CallHippo feels honored in helping iFour Technolab find a viable solution for their connectivity requirement. Does your business also need an upgrade with the telephony system?
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