Speech Analytics
Explore the advantages of CallHippo’s Speech Analytics. Learn how it enhances customer satisfaction, ensures
compliance, and facilitates data-driven decisions.
What is a Speech Analytics Feature?
Speech analytics tools are a technology that analyzes spoken language in customer interactions. It extracts insights, emotions, and
trends– assisting businesses in understanding customer sentiments, improving service quality, and eventually– making informed
decisions for better customer experiences and operational efficiency.
How CallHippo Speech Analytics Improves Customer Service?
Harnessing the power of AI and advanced language processing, CallHippo’s Speech Analytics
feature improves multiple aspects of customer service and business operations.
Enhanced Customer Experience
By analyzing customer calls in real-time, speech analytics can identify customer sentiments, emotions, and pain points.
Quality Assurance and Training
By identifying successful call techniques and areas that need improvement, managers can provide targeted.
Data-Driven Decision Making
Businesses operating in regulated industries can also benefit from CallHippo’s Speech Analytics.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Modern Business Phone System Features
Power Dialer
Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.
Smart Switch
Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.
Global Connect
Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.
Smart Call Forwarding
Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!
Call Transfer
Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.
Call Conference
Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.
Call Queuing Software
Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.
Call Barging
Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.
Call Recording
Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.
Voice Mail
Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.
Call Analytics
Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.
Call Hold Audio
On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.
Pricing
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
Platinum
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
Frequently Asked Question
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Yes, Speech Analytics software extracts insights from customer conversations, offering valuable data for informed decisions for marketing, product development, and overall strategy.
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CallHippo's Speech Analytics feature is designed for easy integration. Besides, our support team will guide you through the setup process to ensure a seamless implementation experience.
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CallHippo's Speech Analytics offers insights into customer preferences, emotions, and recurring issues. This helps you understand your customers better and tailor your offerings accordingly.
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Our pricing for Speech Analytics software varies based on your business needs. Contact our sales team to get a customized quote and discuss the pricing details.
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Protecting your customer data is a top priority for us. We employ robust encryption protocols and adhere to industry best practices to ensure the confidentiality and integrity of your customer data throughout the Speech Analytics process..