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Speech Analytics

Explore the advantages of CallHippo’s Speech Analytics. Learn how it enhances customer satisfaction, ensures
compliance, and facilitates data-driven decisions.

What is a Speech Analytics Feature?

Speech analytics tools are a technology that analyzes spoken language in customer interactions. It extracts insights, emotions, and
trends– assisting businesses in understanding customer sentiments, improving service quality, and eventually– making informed
decisions for better customer experiences and operational efficiency.

How CallHippo Speech Analytics Improves Customer Service?

Harnessing the power of AI and advanced language processing, CallHippo’s Speech Analytics
feature improves multiple aspects of customer service and business operations.

Enhanced Customer Experience

By analyzing customer calls in real-time, speech analytics can identify customer sentiments, emotions, and pain points.

Quality Assurance and Training

By identifying successful call techniques and areas that need improvement, managers can provide targeted.

Data-Driven Decision Making

Businesses operating in regulated industries can also benefit from CallHippo’s Speech Analytics.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
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Modern Business Phone System Features

Power Dialer

Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.

Smart Switch

Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.

Global Connect

Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.

Smart Call Forwarding

Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!

Call Transfer

Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.

Call Conference

Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.

Call Queuing Software

Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.

Call Barging

Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.

Call Recording

Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.

Voice Mail

Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.

Call Analytics

Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.

Call Hold Audio

On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
Sign Up Now

For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • Yes, Speech Analytics software extracts insights from customer conversations, offering valuable data for informed decisions for marketing, product development, and overall strategy.

  • CallHippo's Speech Analytics feature is designed for easy integration. Besides, our support team will guide you through the setup process to ensure a seamless implementation experience.

  • CallHippo's Speech Analytics offers insights into customer preferences, emotions, and recurring issues. This helps you understand your customers better and tailor your offerings accordingly.

  • Our pricing for Speech Analytics software varies based on your business needs. Contact our sales team to get a customized quote and discuss the pricing details.

  • Protecting your customer data is a top priority for us. We employ robust encryption protocols and adhere to industry best practices to ensure the confidentiality and integrity of your customer data throughout the Speech Analytics process..

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