Virtual PBX Phone System
Get a full-featured virtual PBX phone system up and running in minutes, no matter where you are. CallHippo’s virtual PBX system is one of the most complete and comprehensive solutions for your business communication needs.
What is a Virtual PBX Phone System?
A Virtual PBX System is a cloud-based business phone solution that provides the functionality of a traditional PBX system without the need for expensive hardware. It allows you to make and receive calls, set up extensions, and access advanced features like call forwarding, voicemail, and conferencing over an internet connection. Since it is cloud-based, a Virtual PBX offers flexibility and scalability for business communications.
Benefits of a Virtual PBX Phone System
A Virtual PBX Phone System offers numerous advantages over traditional on-premise PBX systems. By leveraging cloud technology, it provides a flexible and cost-effective communication solution for businesses. Here are some key benefits of investing in a virtual PBX phone system.
Instant Document Sharing
Share important documents instantly with e-fax capabilities. No more delays or hassles with traditional fax machines.
Cost-Effective Operations
With flexible pricing models, align your communication costs with your actual usage, ensuring scalability and cost-effectiveness.
Personalized Customer Experiences
Route calls to the same agent for faster first-call resolution and enhance satisfaction and loyalty.
Reliable and Secure
Rest assured with secure data centers, backups, and encryption, ensuring uninterrupted service and data protection.
Scalability on Demand
Effortlessly tailor features to match your growing business needs. Purchase necessary add-ons to fuel growth.
Cost Efficiente
Save on hardware costs as no physical equipment is required and eliminate long-distance calling charges with CallHippo.
Virtual PBX
- Hosted in the cloud
- No physical hardware required
- Easily scalable, suitable for growing businesses
- Managed by the service provider
- Offers flexibility to add or remove features
Traditional PBX
- Installed on-premises
- Requires dedicated hardware
- Limited scalability, requires hardware upgrades
- Requires in-house IT staff for maintenance
- Limited flexibility, may require hardware changes
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Virtual PBX Phone System Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to Support Their Customers and Not For Bulk Calling
Starter
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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The primary difference lies in the physical infrastructure required. With a traditional on-premises system, you need to invest in hardware, such as PBX equipment, and install it at your office premises. This involves significant upfront costs and ongoing maintenance. In contrast, a virtual PBX service is hosted in the cloud by a third-party provider, eliminating the need for on-site hardware installation.
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Traditional phone systems rely on physical PBX hardware installed on-premises, which can be expensive to set up and maintain. On the other hand, a virtual PBX software solution is a cloud-based system that is hosted and managed by a third-party provider.
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Yes, you can switch to a new virtual PBX system by signing up with CallHippo and following the necessary steps. Our team can also assist you with porting your virtual number.
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While virtual PBX and VoIP systems share some similarities, they differ in their intended use cases and feature sets. VoIP services are primarily designed for individual users and focus on basic calling and messaging capabilities. In contrast, a virtual PBX offers advanced features tailored for organizations, such as call routing, auto-attendant, call queuing, conference calling, and call recording.
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These terms are often used interchangeably and refer to the same concept: a cloud-based or hosted Private Branch Exchange (PBX) system that operates over the Internet using Voice over Internet Protocol (VoIP) technology.
From buying a number to making the first call, all it takes is 3 minutes to set up your virtual phone system.
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