Remitr Achieved Boost in Sales with CallHippo’s Virtual Phone Solutions

About Remitr

Remitr, headquartered in Toronto, specializes in streamlining business payments within the Fin-Tech sector. Aiming to simplify transactions, Remitr presents an efficient alternative to traditional methods such as wire transfers, cheques, and bank visits. Through its extensive Remitr Global Network, businesses can benefit from swift payments, often completed within a day, both across Canada and in over 150 countries. Additionally, the platform offers the Remitr Global Business Account, which facilitates receiving payments in USD, GBP, and EUR, thereby reducing the impact of high banking fees associated with international transactions.

Goals

Remitr sought a comprehensive solution to enhance their calling capabilities and streamline integration with their CRM system. Their primary objectives in adopting CallHippo were to simplify call routing and improve efficiency, gain access to advanced call features such as recording and CRM integrations, and reduce overall communication costs. Additionally, Remitr aimed to benefit from CallHippo’s user-friendly virtual phone system, which promised extensive enterprise-class functionalities at a cost-effective rate.

Challenges Faced by Remitr

Before using CallHippo, Remitr struggled with several issues due to their team being spread across four countries. They had trouble managing incoming and outgoing calls, which led to poor team coordination and high costs. The lack of effective call routing reduced their productivity, and their existing CRM integration was difficult to use. Remitr needed a solution that made CRM integration easier, worked well with HubSpot, and provided toll-free numbers to improve customer support.

How Did CallHippo Help Remitr Improve its Sales?

CallHippo provided Remitr with a comprehensive virtual calling solution that tackled their challenges effectively. The platform's advanced call routing rules enhanced productivity by streamlining call management. Features like call recording helped resolve process issues, while reduced calling costs improved ROI.

Additionally, Toll-free numbers facilitated better customer interactions, and easy CRM integrations optimized the use of HubSpot and other platforms. Additionally, CallHippo's background noise cancellation proved invaluable for remote team members, enhancing communication quality during the COVID-19 crisis.

Result So Far

Since integrating CallHippo, Remitr has seen significant improvements in its communication and sales processes. The adoption of CallHippo’s virtual phone system led to a 32% boost in call efficiency and a 30% increase in customer engagement. Additionally, there was a 27% rise in sales over the past two months. The streamlined call management and enhanced CRM integration have also improved customer service, resulting in higher satisfaction and better retention rates.