About Times Internet

As the digital arm of the Times Group, Times Internet owns, operates, and invests in various Internet-led products, services, and technology. Its current spread of 39+ digital products expands across various genres including, but not limited to, news, spirituality, and music. As one of the leading media conglomerates in the country, Times Internet has over 450 million monthly visitors who collectively spend more than 13 billion minutes across its multiple offerings. With various investments in startups and upcoming ventures, Times Internet has built a comprehensive spread of delectable tech products and services.

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Challenges

As one of India’s largest digital products companies, Times Internet endeavors to simplify and enhance the everyday life of people by means of its extensive range of product offerings. In an attempt to build this, continuous market research becomes an inseparable part of the process. As reaching out to its customers across geographies is critical, the organization was looking for a telephony solution that could help it in gathering information seamlessly while improving productivity and enhancing efficiency.

Case Study - CallHippo

Solution

Times Internet found its match for the telephony needs in CallHippo. With the wide-ranging features and round-the-clock support, the Research and Development (R&D) team at Times Internet has been able to reach out to its audiences. This has greatly helped them in accumulating critical information with ease.

As the role of the R&D department requires them to make calls globally, Call Hippo’s virtual phone system came in really handy for them. Now, the team at Times Internet is greatly empowered to connect with international audiences, gather information, and gain significant insights into the market.

Although a myriad of CallHippo’s features are being used, the R&D team at Times Internet is delighted with one feature, Call Barging. It allows them to effectively train new members and keep a check on their calls. If something goes amiss, the manager enters the call bridge to handle everything.

In addition to call barging, teams enjoy using the after-call work feature and call transcript feature. With the help of these two, team members can keep themselves updated and have an adequate record of communication.

Also, the CallHippo mobile app has come in very handy for the calling team as they have the freedom to connect with audiences anytime and anywhere.

Results

  • By using CallHippo, the R&D team at Times Internet is able to greatly ease the process and now they’re managing it much more efficiently.
  • Features such as call barging, after-call work, and call transcript have greatly benefitted the team and have enhanced their productivity by 27%.
  • The effortless calling offered by CallHippo has empowered Times Internet’s team to easily connect with its customers.

Times Internet’s management believes that CallHippo has immensely simplified its process. The team is pleased with CallHippo’s services and will be exploring more avenues, such as integration, in the future.

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CallHippo

Published by Nishita

Last updated: October 19, 2021