Number Masking
Ensure privacy with Number Masking. Protect caller identities by displaying a different number, making communication secure.
- Safeguard your personal phone numbers
- Maintain privacy while reaching out to customers
- Enhance security and prevent unwanted calls
- Ensure confidentiality in business transactions
What is number masking?
Also called call masking, number masking solutions help businesses secure customer data by masking their personal details from customer support agents and executives. Customers do not have to worry about their security and privacy of sensitive information while contacting a business for support and assistance. Doing so helps businesses demonstrate their commitment to customer service and forge a sense of credibility and reliability among them.
Benefits Of Number Masking For Business
From ensuring the privacy of customer data to building trust and securing customer confidence, call masking solutions offer a broad array of benefits to businesses. Here is why number masking is important for businesses.
Enhances Caller Privacy
Number masking solution helps ensure caller privacy by connecting them to agents and executives without disclosing their personal numbers or other sensitive data.
Secure Customer Confidence
Call masking solutions help businesses secure customer trust and confidence, particularly among those who are concerned more about their privacy and security.
Regulatory Compliance
Number masking helps businesses comply with various stringent regulations that have become the norm for data security and protection of sensitive personal information.
Native Fraud Protection
As number masking solution protects customer’s phone numbers and other information, they cannot engage in private communication outside the business premises which in turn helps prevent fraud.
Masked Dashboards
Businesses can leverage number masking solutions to set custom user controls. Agents can gain an abstract view of call history, reports, call recordings, etc. on the maskable dashboards.
Robust Call Analytics
Though the numbers are masked to promote privacy, businesses can still monitor, track, and analyze customer data allowing them to derive powerful insights and analytics for corrective actions.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
How Does Call Masking Work?
Here’s how number masking works with CallHippo:
Step 1: Admin sets up user control
The admin decides which agents should have mask phone numbers. This is done by configuring the agents’ access rights in the CallHippo system.
Step 2: Call routed with masking
When a call is routed to an agent whose access rights have number masking enabled, the customer’s phone number is masked in the format 09xxxxxxxxxx98.
Step 3: Call connection established
The agent makes a call to the customer, but instead of viewing the whole number, they only see the masked version.
Step 4: Customer’s number secured
The masking ensures that the customer’s phone number is secure, protecting it from unauthorized access by the agent or anyone else. This helps in maintaining customer privacy and data security.
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Protect customer data with call masking. Get CallHippo and ensure privacy of customer data and secure customer trust.
Start Free TrialFrequently Asked Question
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Yes, CallHippo allows businesses to customize their number masking and set user privileges and access controls. Businesses can determine the accessibility rights, privileges, and limits of each agent on the phone system.
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Yes, in most cases. Today, there are stringent regulations regarding data privacy and customer safety. In that case, a number masking solution helps businesses prevent security breaches and fraudulent activities. So, it is legal in most jurisdictions. However, it is important to use the number masking app for legal and ethical purposes only.
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On CallHippo, the admin decides the user control and agents to whom customer phone numbers must be masked. If an agent’s access rights have number masking on, then all the calls routed to that number will be masked in this format- 09xxxxxxxxxx98. This way, number masking helps secure customer data from unauthorized access.
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Yes, a number masking app protects customers’ phone numbers while an agent handles outgoing or incoming calls to ensure the safety and privacy of personal information.