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Post-Call Surveys

Get instant customer feedback and enhance your service quality.

callhippo dashboard

What are post-call surveys?

Post-call surveys refer to the feedback forms and questionnaires sent by businesses to the customer automatically right after their call through email, SMS, etc. Customers can respond and rate the quality of service through basic questions. The real-time feedback helps businesses gauge agent performance instantly, make required changes to the approach, put forth corrective actions, and deliver consistent service quality.

Benefits of Post-call Surveys For Business

From helping businesses measure customer service quality to instilling confidence in the brand, post-call surveys offer a wide range of benefits to businesses. Here is why post-call surveys are important for businesses.

Gain Customer Experience Insights

Post-call surveys are a direct reflection of customer feedback and thoughts about service quality. Businesses can draw real-time insights into customer satisfaction.

Make Informed Decisions

As after-call surveys offer interesting insights into customer service quality, behavior, and expectations, businesses can make informed decisions and take corrective actions.

Boost Customer Retention Rates

Post-call surveys are a demonstration of business commitment to customer service. When customers are heard, and their feedback is valued, it helps build a positive relationship and improve retention rates.

Customizable Surveys

On CallHippo, everything from forms and questions to the mode of survey and schedule timing can be customized. Businesses can use post-call surveys to collect feedback across multiple channels.

Performance Evaluation

Businesses can evaluate agent performance and customer satisfaction through after-call surveys. They can derive data on key metrics like first-contact resolution rates, overall customer satisfaction, etc.

Gain Competitive Edge

Businesses that actively collect feedback spot trends in changing customer behavior early on. Their commitment to customer service puts them way ahead of other competitors.

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  • Add Users
  • Start Calling
  • Track Calls
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CallHippo Virtual Phone Number

Pricing

AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Bronze
$16
Per user/month billed annually
10 Day Free Trial

Ideal For Small Team

  • 1 Free Phone Number
    1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
  • Smart Dashboard
  • Paid Call Recording
    Additional charges of $0.005/min are applicable.
  • Multiple Integrations
  • User Rights
  • Chat Support
Silver
$24
Per user/month billed annually
10 Day Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Live Call
  • Role-based Access Control
  • Free Call Recordings
  • Pause-Resume Recording
  • After Call Work
  • Call Dispositions
Platinum
$40
Per user/month billed annually
10 Day Free Trial

For Larger Team

  • Everything in Silver +
  • Auto Dialer (Power, Parallel & Speed to Dial)
  • Unlimited QA Users
  • Voice Broadcasting
  • AI Reports / Analytics
    Smart reports that summarize user & call activity.
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.
  • AI Smart DID Routing
  • Hide Number From Agent
Enterprise

Talk To Us

Per user/month billed annually
Contact Sales

Ideal for Global Teams

  • Includes all features from past plans
  • Minimum 20 Users
  • Unlimited calling to 48 countries
  • Customized Add-ons for other countries & SMS
  • Power Dialer, Parallel Included
  • Speech Analytics Or CallHippo AI included
  • Priority Support
    1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
  • Custom Reports
    Customised reports for tracking teams KPI's
  • Custom Onboarding
    Personalised guidance for feature activation and better usage of core CallHippo features
  • Custom data storage and API usage.
  • Developer Support
    Need Developer access for support required in software integration
  • Dedicated Account Manager
  • Dedicated Compliance Support
    Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Starter
$18
Per user/month billed annually
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Excludes special and premium numbers.
  • 100 SMS (Text Messages)
    Standard A2P charges apply.
  • 1 Free Phone Number
    Toll-free number not included.
  • Basic Report Analytics
Professional
$30
Per user/month billed annually
  • Everything in Starter +
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Excludes special and premium numbers.
  • 500 SMS (Text Messages)
    Standard A2P charges apply.
  • Call Recordings
  • AI Reports / Analytics
    Smart reports that summarize user & call activity.
  • After Call Work
Ultimate
$42
Per user/month billed annually
  • Everything in Professional +
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Excludes special and premium numbers.
  • 1000 SMS (Text Messages)
    Standard A2P charges apply.
  • Unlimited QA Users
  • Dedicated Account Manager
  • Custom Integrations
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.
  • Free ControlHippo Bronze Plan
Enterprise

Talk To Us

Per user/month billed annually
  • Includes all features from past plans
  • Minimum 20 Users
  • Unlimited calling to 48 countries
  • Customized Add-ons for other countries & SMS
  • Power Dialer, Parallel Included
  • Speech Analytics Or CallHippo AI included
  • Priority Support
    1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
  • Custom Reports
    Customised reports for tracking teams KPI's
  • Custom Onboarding
    Personalised guidance for feature activation and better usage of core CallHippo features
  • Custom data storage and API usage.
  • Developer Support
    Need Developer access for support required in software integration
  • Dedicated Account Manager
  • Dedicated Compliance Support
    Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.

Frequently Asked Question

  • Phone call survey is a popular method of collecting customer feedback. During the survey call, the IVR or agent asks a set of questions to the customer and the responses are recorded for measuring agent performance and customer satisfaction.

  • After-call surveys help businesses gauge real-time feedback, take corrective actions, and promote data-driven decisions. They are a demonstration of real customer commitment and as businesses get to spot trends before others, post-call surveys help gain a leading edge.

  • Yes, CallHippo allows businesses to customize the questions as per their requirements. This helps customize the metrics, weed out bias, and document accurate responses.

  • No! On CallHippo, the post-call survey feature is a part of its standard subscription plans and you do not have to pay extra to avail of the feature on your customer support system.

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