1 - Definition and nature of personal data

During your use of the services that can be accessed on the Website (hereinafter referred to as the “Website”), we may require you to provide us with personal data. The term “personal data” means any data that enables a person to be identified, which corresponds in particular to your family name, first name, photograph, postal address, email address, telephone numbers, data relating to your transactions on the Website, detail of your orders and subscriptions, bank card number, as well as any other information about you that you choose to provide us with.

2 - Purpose of this privacy policy

The purpose of this Privacy policy is to inform you of the means that we use to collect your personal data, with the strictest respect for your rights. We would like to point out that, although callhippo owns the software, code, databases, all rights to the callhippo application, you retain all rights to your data.

3 - Collecting personal data

Your personal data is collected to meet one or several of the following requirements:

  • To manage your access to the services provided by the Website and their use,
  • To carry out operations that relate to the management of customers concerning the contracts, orders, deliveries, invoices, fidelity programs, follow-up of the customer relations,
  • To constitute a file of registered members, users, customers and prospects,
  • To send newsletters, entreaties and promotional advertisements. If you would not wish to receive these, we offer you the option to unsubscribe at the bottom of our communications or the possibility to send us an email at with the word “unsubscribe” as subject.
  • To provide commercial and service use statistics
  • To organize promotional games, sweepstakes or any promotional operation except gambling and online gambling, that are subject to the approval of the Regulatory Authority of Online Games,
  • To manage customer’s opinions on products, services or contents,
  • To manage unpaid invoices and possible disputes about the use of our products and services,
  • To respect our legal and regulatory obligations.

We will inform you, when requesting your personal data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data.

4 - Recipients of the collected data

Only our personnel, the services in charge of control (especially: external auditor) and our subcontractors may have access to your personal data. Government agencies may also be recipients of your personal data, exclusively to meet legal obligations, or representatives of the law, ministerial officers and organizations responsible for the collection of debts. In the specific case of the use of local telephone numbers, we strictly enforce local regulations and requirements. In selected countries, the use of a local phone number requires to keep user details (in particular, first/last name and address) at the disposition of the relevant authorities in case of an official request.

5 - Transfer / sale of personal databases

We shall not sell, transfer or lease out your personal data to third parties.

6 - Duration that personal data is kept

6.1 General provisions

Your personal data is stored for the duration that you use the Services. It will be deleted one year after your membership has ended, at the latest, with the exception of data that is required to establish proof of a right or a contract which will be stored for the duration provided by enforceable law.

6.2 Provisions specific to bank card data

Data relating to bank cards are stored no longer than the time necessary to allow the fulfillment of the transaction, except in the case of a subscription, to facilitate the payment of regular customers. In that case, bank card data are stored for the whole duration of your subscription and at least until the date at which you carry out your last transaction. Such storage is implemented by our secured payment service provider Stripe. We do not store ourselves bank information.

By subscribing to the services offered on the Website, you expressly agree to this storage. Data relating to the visual cryptogram or CVV2 on the back of your bank card are not stored.

7 - Safety

For your information, we take all necessary precautions, as well as the appropriate organizational and technical measures, to maintain the security, integrity and confidentiality of your personal data, and in particular to prevent it from being deformed or damaged and to prevent any unauthorized third party from accessing it. We also use secured payment systems consistent with the state of the art and the applicable regulation. However, no data transmission over the Internet or Information storage technology can be guaranteed to be 100% secure.

8 - Cookies

Cookies are alphanumeric identifiers that are transferred to your computer or mobile device from your browser. There are two types of cookies: technical cookies and advertising cookies. We use technical cookies to facilitate your browsing experience. Thanks to them, you do not have to retype your login and password when you connect to your account for example. They simplify your visit and enhance the dialog ergonomics. You can refuse the installation of technical cookies in your browser settings. However, this refusal could prevent you from using the services offered on the Website. In comparison with technical cookies, advertising cookies enable the use of the retargeting technique which is a marketing model whose purpose is to propose advertisements to the internet user that are adapted specifically for them. As you browse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, Google and Facebook, then enable us to present you with retargeting advertising on other sites based on your previous interaction with callhippo. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. If you’d like to know more about retargeting, you can visit this page (example of Google).

9 - Consent

When you choose to provide your personal data you expressly give your consent for the collecting and use of your personal data in compliance with the provisions set forth in this Privacy policy and the legislation in force.

10 - Modifications

We reserve the right, at our sole discretion, to modify this Privacy policy or any portion thereof. Any changes will be effective from the time of publication of the new Privacy policy. Your use of the Website after the changes have been implemented implicitly expresses your acknowledgement and acceptance of the new Privacy policy. Otherwise, and if the new Privacy policy does not suit you, you must no longer use the Services.

11 - Contact Us

Should you have questions regarding this privacy policy or about the security practices of callhippo, please contact us by email at


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