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Automatic Call Distribution

Sign up with CallHippo to experience an automatic call distribution system that follows a predetermined system and distributes calls equally amongst all your executives. You can select the order in which you wish to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle multiple calls.

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Smart DID Routing

What is Automatic Call Distribution?

Automatic Call Distributor also called ACD, is a system that sorts the incoming calls on the basis of some predefined conditions and then directs the call to the correct path. It allowing you to distribute your calls and route it to the right executive at the receiving end.
Automatic Call Distribution follows a predetermined system. You can select the order in which you want to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle your calls.

Benefits Of A Automatic Call Distribution System

Now that we know how the ACD call system works and what features it provides let us have a look at all the benefits of automatic call distribution that we can derive from the system.
Reduced Call Waiting Times

With the help of customized queues and menus, the ACD system helps transfer calls quickly and accurately to available agents.

Increase Agent Productivity

Receiving optimal amounts of calls per day keeps the agents from getting fatigued or lethargic and hence increases their productivity.

Get Quick Responses

Calls made by premium customers or those in need of urgent attention are given higher priority and tended to by experts faster than usual.

24*7 Availability

With the help of an acd phone system, one can attend to call throughout the day and night.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
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CallHippo Virtual Phone Number

Pricing

AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Bronze
$32
Per user/month billed annually
10 Day Free Trial

Ideal For Small Team

  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
  • 1 Free Phone Number
    Each user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
  • Smart Dashboard
  • Paid Call Recording
    Additional charges of $0.005/min are applicable.
  • Multiple Integrations
  • User Rights
  • Chat Support
Silver
$40
Per user/month billed annually
10 Day Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
  • Live Call
  • Role-based Access Control
  • Free Call Recordings
  • Pause-Resume Recording
  • After Call Work
  • Call Dispositions
Platinum
$48
Per user/month billed annually
10 Day Free Trial

For Larger Team

  • Everything in Silver +
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
  • Auto Dialer (Power, Parallel & Speed to Dial)
    Telephony extra.
  • Unlimited QA Users
  • Voice Broadcasting
  • AI Reports / Analytics
    Smart reports that summarize user & call activity.
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.
  • AI Smart DID Routing
  • Hide Number From Agent
  • Free Omnichannel Inbox
    Gmail Icon SMS Icon Whatsapp Channel Telegram Channel Facebook Messenger Instagram Channel
  • Call & SMS Automation
  • AI Chat Agents
  • AI Workflows
  • CSAT Score
  • Free Flow Builder
Enterprise

Talk To Us

Per user/month billed annually
Contact Sales

Ideal for Global Teams

  • Includes all features from past plans
  • Minimum 20 Users
  • Unlimited calling to 48 countries
  • Customized Add-ons for other countries & SMS
  • Power Dialer, Parallel Included
  • Speech Analytics Or CallHippo AI included
  • Priority Support
    1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
  • Custom Reports
    Customised reports for tracking teams KPI's.
  • Custom Onboarding
    Personalised guidance for feature activation and better usage of core CallHippo features.
  • Custom data storage and API usage.
  • Developer Support
    Need Developer access for support required in software integration.
  • Dedicated Account Manager
  • Dedicated Compliance Support
    Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Starter
$18
Per user/month billed annually
10 Day Free Trial
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
  • 100 SMS (Text Messages)
    Standard A2P charges apply.
  • 1 Free Phone Number
    Toll-free number not included.
  • Basic Report Analytics
Professional
$30
Per user/month billed annually
10 Day Free Trial
  • Everything in Starter +
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
  • 500 SMS (Text Messages)
    Standard A2P charges apply.
  • Call Recordings
  • AI Reports / Analytics
    Smart reports that summarize user & call activity.
Ultimate
$42
Per user/month billed annually
10 Day Free Trial
  • Everything in Professional +
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
  • 1000 SMS (Text Messages)
    Standard A2P charges apply.
  • Dedicated Account Manager
  • Custom Integrations
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.
Enterprise

Talk To Us

Per user/month billed annually
Contact Sales
  • Includes all features from past plans
  • Minimum 20 Users
  • Unlimited calling to 48 countries
  • Customized Add-ons for other countries & SMS
  • Power Dialer, Parallel Included
  • Speech Analytics Or CallHippo AI included
  • Priority Support
    1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
  • Custom Reports
    Customised reports for tracking teams KPI's.
  • Custom Onboarding
    Personalised guidance for feature activation and better usage of core CallHippo features.
  • Custom data storage and API usage.
  • Developer Support
    Need Developer access for support required in software integration.
  • Dedicated Account Manager
  • Dedicated Compliance Support
    Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
See full comparison

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Pipedrive - CallHippo

PipeDrive

Sales Automation
Pipedrive - CallHippo

Zapier

Sales Automation
Pipedrive - CallHippo

Hubspot

CRM
Pipedrive - CallHippo

Slack

Productivity
Pipedrive - CallHippo

SalesForce

Sales Automation
Pipedrive - CallHippo

Shopify

E-Commerce
Pipedrive - CallHippo

Zendesk

Helpdesk
Pipedrive - CallHippo

Intercom

Helpdesk
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Modern Software Features

Call Monitoring

Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

Smart Switch

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Call Transfer

Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer

Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing Software

Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording

Call Recording

Record call on each of your numbers to better monitor your performance as a team.

Voice Mail

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics

Call Analytics

Track agents performance. Measure the % of missed calls, call load of each teammate, etc.

Call Hold Audio

Call Hold Audio

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

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Maximize Your Sales Productivity with Power Dialer

Automatically dial from a list to reduce manual work and increase the number of outbound calls.

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Frequently Asked Question

  • It is essential in handling calls and makes sure that you are able to manage your calls effectively in a hassle free manner.

  • It is a free service and available in all the plans.

  • IVR (Interactive Voice Response) allows callers to interact with a system using their voice or keypad. In contrast, an automatic call distribution (ACD) system routes calls to the appropriate agents– improving efficiency and customer satisfaction.

  • An automatic call distribution system intelligently routes incoming calls to the right agents based on various criteria, like availability or skills. This ensures quicker responses and improves overall customer service.

  • Yes, automatic call distribution software can integrate seamlessly with CRM and other business systems. This integration enhances workflow efficiency and provides agents with vital customer information during calls.

  • You can go to the Teams section on your dashboard and specify the order in which you want to use your Advance Call Distribution system.

  • First Log In to your CallHippo account.

    • Go to Teams options from Dashboard.
    • Mention the Team Name.
    • Select the Cascading Order of your choice
    • Allocate members to your Team.
    • Click on Create option to get going.

  • Calls are prioritized in an automatic call distribution system based on predefined rules, such as caller status or service level agreements. This ensures urgent calls are handled first, enhancing customer satisfaction.

  • ACD systems offer detailed reporting and analytics on call volumes, wait times, and agent performance. This data helps businesses identify trends and areas for improvement, ensuring a better customer experience.

  • Industries like telecommunications, healthcare, and customer service benefit significantly from automatic call distribution systems. ACD improves call handling efficiency, ensuring customers receive timely support and effective solutions.

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