What is Intelligent Advanced Call Distribution System
It is an intuitive system allowing you to distribute your calls and route it to the right executive at the receiving end. Advanced Call Distribution follows a predetermined system and distributes calls in the same way. You can select the order in which you want to distribute the incoming calls to your virtual phone number and it will automatically route it in that order, making it easier to handle your calls.
Automatic Call Distribution System
It is highly beneficial for businesses who want to handle multiple calls at the same time. The 3 ways in which you can use Automatic Call Distribution software is as follows.
This option allows you to route your call to all your members in the team at the same time.
It will fix the order in which you want to route your calls to your team members. The calls will follow the same order every time a call is received and it will be transferred to the next executive in the order only if the first executive is busy.
You can fix the way in which you want to route your calls. Every new call will automatically be allotted to the consecutive executive in the Round Robin Order. This option allows you to equally distribute your calls among your executives.
How Automatic Call Distribution Software Benefits the Businesses?
- As the calls are handled by a team instead of an individual, it allows better manageability.
- It has an added advantage of equal automated call distribution to all your executives and sharing the number of calls received amongst the team.
- It enhances the efficiency of handling calls, in turn increasing the Return on Investment.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
FAQ About Intelligent Call Distribution
It is essential in handling calls and makes sure that you are able to manage your calls effectively in a hassle free manner.
It is a free service and available in all the plans.
You can go to the Teams section on your dashboard and specify the order in which you want to use your Advance Call Distribution system.
First Log In to your CallHippo account.
- Go to Teams options from Dashboard.
- Mention the Team Name.
- Select the Cascading Order of your choice
- Allocate members to your Team.
- Click on Create option to get going.