How Action Edge Leveraged CallHippo and Improved Its Performance Level

ActionEdge provides a vast range of market research services through multi-mode methodologies, which can be customized as per your changing demands. Its client list includes big IT, telecom, and manufacturing enterprises, with its operation spread worldwide. 

The company needed a Voice Over Internet Protocol (VoIP) solution that allowed its operational team to reach out to its clients effectively. Besides, the global connectivity issue was also a primary concern. 

Using CallHippo’s technology, ActionEdge was able to achieve global connectivity while also ensuring a smooth workflow for its operational team. The team can easily switch telephony providers with a single click, enabling them to handle clients from different time zones with ease.

Action-edge

ABOUT

ActionEdge is an end-to-end Market Research Service Provider in areas such as Survey Programming, Data Collection, Data Processing, and Data Analysis. With its service, the company wants to help clients concentrate their corporate energies on their core activities. Its research network spreads over 75 locations with translation, transcription, and survey programming capabilities in 20+ International languages. It has a proven track of conducting extensive projects across Europe, America, The Middle East, Africa, and the Asia Pacific region.

Challenges

Action Edge has clients from different countries, and the operational team was having difficulty running their operation due to a lack of proper phone connectivity. Before CallHippo, the team was also facing the issue of switching service providers as it consumed a lot of time. 

Here are the set of challenges Action Edge was facing — 

  • Action Edge needed to streamline all their call activities and conduct operations smoothly
  • It required a VoIP solution that would easily integrate with its existing systems
  • Call management issue was consuming most of their team’s time, affecting their productivity level
  • The company also required flexibility on phone numbers for its global operations

Solutions:

Action Edge needed a flexible and cost-effective VoIP solution that could help streamline all its calls. CallHippo’s automated telephony system and easy third-party integration helped Action Edge run its operations smoothly. The company didn’t have to invest in any infrastructure or hardware to start using CallHippo’s solution. 

The company saw a rise in its revenue by 40% after implementing the CallHippo VoIP system. 

Let’s look at how CallHippo helped the company solve all its issues. 

  • CallHippo’s virtual call solution enables them to manage all their calls efficiently
  • With its smooth integration, Action Edge is able to streamline and manage all its administrative tasks without any disruption
  • Employees can have a unified view of all the calls made using the user-friendly dashboard
  • Employees can easily switch telephony provider in just a single click
  • With CallHippo solution, the company fulfilled the requirement on virtual numbers for different countries

CallHippo’s cloud-based phone system gives Action Edge complete control of all calls made to its clients globally.

Summary

We are proud to help Action Edge solve its global connectivity issue while also increasing its team productivity level. If you are looking to expand your operations and need a telephony solution, look no further. Let CallHippo help you. You can reach us at support@callhippo.com.

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Last updated: December 17, 2020

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