MICROSOFT DYNAMICS INTEGRATION

Manage Your Sales & Support With Our Microsoft Dynamics Integration

Boost agent productivity, streamline agent workflow and personalize every interaction with CallHippo’s Microsoft Dynamics Integration. Sign up today to experience seamless client interaction.

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MICROSOFT DYNAMICS INTEGRATION FEATURES

Personalize Every Interaction

CallHippo instantly displays a customer’s Microsoft Dynamics contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.

Boost Agent Productivity

Save agents the inefficiency of switching between two applications with the ability to perform CallHippo's actions within Microsoft Dynamics. Agents will be able to create activities and update notes without ever leaving Microsoft Dynamics.

Streamline Agent Workflow

CallHippo’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain CallHippo events to automatically trigger Microsoft Dynamics actions.

Data Synchronization

CallHippo automatically synchronizes contacts and activities, between Microsoft Dynamics and CallHippo in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.

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Make calls from Microsoft Dynamics

Get a click-to-call button next to the phone numbers on your Microsoft Dynamics.
Click it and call your leads and customers right from the Microsoft Dynamics.

Track all your call activities on Microsoft Dynamics

With Microsoft Dynamics integration, you can keep a tab on all your call activities directly from the Microsoft Dynamics. Thus, it eliminates swapping between different windows.

FEATURES

Call Transfer

You can use call transfer to transfer the call to your internal team members such as sales to support or support to sales.

Call Conference

Call conference will allow you to get 3 people on a single call and discuss the technical problems or requirements.

Call Queuing

When you have large teams with high call volume and you must have call queueing feature to see how many customers are waiting to be responded.

Call Barging

its beautiful features for managers and team leaders to monitor and barge calls of their team members and coach them on their communication.

Get Local Phone Numbers

you can get numbers from 50+ countries that you can place it in your email signature, visiting cards, website and circulate for marketing calls.

Smart Call Forwarding

Every call is important. Smart call forwarding will allow you to receive calls anytime anywhere even if you are out of internet coverage area.

Team Collaboration (Manage Team)

A centralized management system that facilitates you to create various teams and manage your incoming and outgoing calls efficiently.

Ring All

This feature will not restrict you to be available on your PC at all times. It will ring all the devices that you logged into. Including your web app and mobile phone app.

Call Recording

One of the widely used features by all business to refer to the communication later when you need it. Keep track of your communication.

Voice Mail

It will allow your customers to leave a voice message when you are out of working hours and not available to take the call.

Call Analytics

Track your staff’s support performance. Analyze the number of calls, duration of calls, and percentage of missed calls to make firm business decisions.