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Welcome Music & Message

Reduce call hangups with customized welcome messages and on-hold music.

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What is Welcome Music in VoIP?

As it implies, welcome music allows businesses to set a custom greeting and create a positive impression while the callers are placed in a virtual queue. Keep the callers engaged during the hold and reduce call hangups and abandonment rates. Businesses leverage this as an opportunity to promote their new products and services and create a remarkable experience for your callers.

Benefits of Welcome Music & Message to Business

From helping businesses reduce call abandonment rates to creating a positive impression, recorded voice messages and welcome music in VoIP offer a multitude of benefits to businesses. Here are the other important benefits.

Create a Good First Impression

With customized welcome music and messages, forge a first positive impression in the customer's mind. A professional message adds a large-scale identity to businesses.

Minimize Abandonment Rates

With professionally recorded voice messages, keep callers engaged and minimize call abandonment rates. Reduce perceived wait times with engaging on-hold music.

Positive Brand Reinforcement

Empower businesses with customized recorded voice messages and reinforce your brand image. With a distinct tone and style, create a unique identity for your business.

Enhance Customer Satisfaction

Creating a sense of acknowledgment and appreciation among customers helps elevate service quality. Fostering a warm, welcoming image helps boost customer satisfaction.

Marketing Opportunities

Leverage on-hold welcome music in VoIP to market your products and services, deliver updates, and inform customers of upcoming events, offers, deals, etc.

Enhance Conversion Rates

Welcome music in VoIP can be customized to include answers to commonly asked questions which enhances call retention rates and boosts conversion.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

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  • Start Calling
  • Track Calls
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Pricing

Basic
Ideal for Getting Started
Free
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  • Call icon Calling
  • 1 Free Phone Number
    Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
  • Voicemail
  • Click to Dial
  • Business Hours
    Define operating hours for each number to route calls appropriately.
  • Messaging icon Messaging
  • SMS (Text messages) & MMS
  • WhatsApp Business API
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  • 2FA
    Add an extra security layer by requiring a verification code in addition to your password.
  • Desktop & Mobile Apps
Starter
Ideal for Small Businesses
$19
Per User/Month
10 Day Free Trial
Everything in Basic + Telephony
  • Call icon Calling
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
  • Forward to Device
    Automatically route incoming calls to your mobile or alternative device to never miss calls.
  • Ring All Devices
    Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
  • AI Global Connect
    View caller's timezone before dialing to reach contacts at optimal times.
  • Country Blocking
    Restrict outbound calls to specific countries to prevent unauthorized international dialing.
  • Messaging icon Messaging
  • 100 SMS (Text Messages)
    Standard A2P charges apply.
  • SMS Templates
    Create and save message templates for one-click texting with consistent communication.
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  • Basic Report Analytics
  • Call Logs (1 month)
    Access detailed records of all calls including duration, outcome, recordings, and participant information.
  • Audit Logs
    Track all account changes and user actions for security, compliance, and accountability.
  • Integrations icon Integrations
  • Z
    Zapier
    S
    Slack
    W
    Webhook
    50+
popular tagPopular
Professional
Ideal for Growing Businesses
$30
Per User/Month
10 Day Free Trial
Everything in Starter +
  • Call icon Calling
  • Unlimited Minutes (Includes Both Landline & Mobile Calling)
    Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
  • Call Recordings
    Record and store calls for quality monitoring, training, and compliance.
  • Multilingual IVR
    Offer IVR menu options in multiple languages to serve diverse customer bases.
  • Call Distribution (Cascading)
    Route calls to agents in a priority sequence until someone answers.
  • Custom Greetings
    Upload personalized welcome messages for callers to hear when they reach your number.
  • Messaging icon Messaging
  • 500 SMS (Text Messages)
    Standard A2P charges apply.
  • Analytics icon Analytics
  • Reports / Analytics
    Get detailed insights and summarized analytics on team's calling performance.
  • AI Voicemail Transcription
    Automatically convert voicemail audio to text for faster message review.
  • Call Logs (Lifetime)
  • Role Based Access Control
    Assign specific roles with tailored permissions to control what each user can view and manage.
  • Integrations icon Integrations
  • H
    HubSpot
    S
    Salesforce
    P
    Pipedrive
    Z
    Zoho
    50+
Ultimate
Ideal for Advanced Operations
$45
Per User/Month
10 Day Free Trial
Everything in Professional +
  • Call icon Calling
  • Smart DID Routing
    Automatically routes calls to the best available agent based on real-time data.
  • Multilevel IVR
    Create multi-step phone menus to route callers to the right department or person automatically.
  • Call Blocking
    Block unwanted callers and spam numbers to keep your team focused on quality conversations.
  • Holiday Routing
    Configure special call handling and greetings for holidays and non-business days.
  • CRM-Based VIP Routing
    Route calls automatically to the correct contact/lead owner based on CRM information.
  • Messaging icon Messaging
  • 1000 SMS (Text Messages)
    Standard A2P charges apply.
  • Enterprise icon Enterprise
  • Single Sign-On (SSO)
    Log in once to access CallHippo and all integrated tools with your company credentials.
  • Custom Integrations
    Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
  • Dedicated Account Manager
    Resolve account queries efficiently with dedicated account manager.
  • Personalized Onboarding
    Experience personalized onboarding for a tailored start.
  • 24×7 & Phone Support
  • Integrations icon Integrations
  • H
    HubSpot
    S
    Salesforce
    Z
    Zoho
    Z
    Zendesk
    50+
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Frequently Asked Question

  • A good welcome message has the following information. - Name of the company - Expected wait time - Updates on new products, offers, deals, etc. - Answers to frequently asked questions - Guidance on alternative contact methods

  • Welcome music in VoIP is a defining feature as it helps create a positive impression of the business and forge a large-scale identity. It helps keep the callers engaged and reduces call abandonment rates.

  • Yes, CallHippo allows businesses to upload recorded voice messages for greetings and on-hold music. It has a standard script but businesses can upload the recordings on the CallHippo admin portal and avail of customized welcome messages.

  • You can upload the recorded voice messages in MP3 and WAV format. For enhanced quality, we recommend that stick to the MP3 format.