Welcome Music & Message
Reduce call hangups with customized welcome messages and on-hold music.
What is Welcome Music in VoIP?
As it implies, welcome music allows businesses to set a custom greeting and create a positive impression while the callers are placed in a virtual queue. Keep the callers engaged during the hold and reduce call hangups and abandonment rates. Businesses leverage this as an opportunity to promote their new products and services and create a remarkable experience for your callers.
Benefits of Welcome Music & Message to Business
From helping businesses reduce call abandonment rates to creating a positive impression, recorded voice messages and welcome music in VoIP offer a multitude of benefits to businesses. Here are the other important benefits.
Create a Good First Impression
With customized welcome music and messages, forge a first positive impression in the customer's mind. A professional message adds a large-scale identity to businesses.
Minimize Abandonment Rates
With professionally recorded voice messages, keep callers engaged and minimize call abandonment rates. Reduce perceived wait times with engaging on-hold music.
Positive Brand Reinforcement
Empower businesses with customized recorded voice messages and reinforce your brand image. With a distinct tone and style, create a unique identity for your business.
Enhance Customer Satisfaction
Creating a sense of acknowledgment and appreciation among customers helps elevate service quality. Fostering a warm, welcoming image helps boost customer satisfaction.
Marketing Opportunities
Leverage on-hold welcome music in VoIP to market your products and services, deliver updates, and inform customers of upcoming events, offers, deals, etc.
Enhance Conversion Rates
Welcome music in VoIP can be customized to include answers to commonly asked questions which enhances call retention rates and boosts conversion.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Parallel & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
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- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- Free ControlHippo Bronze Plan
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Frequently Asked Question
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A good welcome message has the following information. - Name of the company - Expected wait time - Updates on new products, offers, deals, etc. - Answers to frequently asked questions - Guidance on alternative contact methods
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Welcome music in VoIP is a defining feature as it helps create a positive impression of the business and forge a large-scale identity. It helps keep the callers engaged and reduces call abandonment rates.
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Yes, CallHippo allows businesses to upload recorded voice messages for greetings and on-hold music. It has a standard script but businesses can upload the recordings on the CallHippo admin portal and avail of customized welcome messages.
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You can upload the recorded voice messages in MP3 and WAV format. For enhanced quality, we recommend that stick to the MP3 format.