Welcome Music & Message
Reduce call hangups with customized welcome messages and on-hold music.
What is Welcome Music in VoIP?
As it implies, welcome music allows businesses to set a custom greeting and create a positive impression while the callers are placed in a virtual queue. Keep the callers engaged during the hold and reduce call hangups and abandonment rates. Businesses leverage this as an opportunity to promote their new products and services and create a remarkable experience for your callers.
Benefits of Welcome Music & Message to Business
From helping businesses reduce call abandonment rates to creating a positive impression, recorded voice messages and welcome music in VoIP offer a multitude of benefits to businesses. Here are the other important benefits.
Create a Good First Impression
With customized welcome music and messages, forge a first positive impression in the customer's mind. A professional message adds a large-scale identity to businesses.
Minimize Abandonment Rates
With professionally recorded voice messages, keep callers engaged and minimize call abandonment rates. Reduce perceived wait times with engaging on-hold music.
Positive Brand Reinforcement
Empower businesses with customized recorded voice messages and reinforce your brand image. With a distinct tone and style, create a unique identity for your business.
Enhance Customer Satisfaction
Creating a sense of acknowledgment and appreciation among customers helps elevate service quality. Fostering a warm, welcoming image helps boost customer satisfaction.
Marketing Opportunities
Leverage on-hold welcome music in VoIP to market your products and services, deliver updates, and inform customers of upcoming events, offers, deals, etc.
Enhance Conversion Rates
Welcome music in VoIP can be customized to include answers to commonly asked questions which enhances call retention rates and boosts conversion.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- 1 Free Phone Number
Toll-free number not included.
- Free WhatsApp Business API
- Voicemail
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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A good welcome message has the following information. - Name of the company - Expected wait time - Updates on new products, offers, deals, etc. - Answers to frequently asked questions - Guidance on alternative contact methods
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Welcome music in VoIP is a defining feature as it helps create a positive impression of the business and forge a large-scale identity. It helps keep the callers engaged and reduces call abandonment rates.
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Yes, CallHippo allows businesses to upload recorded voice messages for greetings and on-hold music. It has a standard script but businesses can upload the recordings on the CallHippo admin portal and avail of customized welcome messages.
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You can upload the recorded voice messages in MP3 and WAV format. For enhanced quality, we recommend that stick to the MP3 format.