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12 Best Hospital Phone System For Your Organization In 2024

Supriya Bajaj
hospital phone system

A reliable hospital phone system is essential for effective internal and external communication. More than 88% of hospital appointments are booked and scheduled by phone. Beyond that, nurses call patients to deliver test results.

Whether communicating with the patients outside or between the doctors, nurses, and wards internally, an efficient phone system is crucial for healthcare organizations. So, it is important to invest in the right hospital phone system.

In this blog, we have curated the important features, pros, cons, and pricing of the top 11 healthcare phone system providers so you can pick the one that goes well with your requirements and expectations.

What is a Hospital Phone System?

In healthcare organizations, when every second matters, patients use phone systems to coordinate with doctors and clinical service providers. As healthcare remains an industry that operates on the edge, a robust phone system is needed to manage communications with patients.

On the other hand, in large hospitals, doctors and nurses must coordinate amongst themselves and between wards and departments to ensure that a patient gets the right treatment. Therefore, seamless collaboration and sound communication tools remain the lifeline of hospitals.

An efficient hospital phone system helps hospitals enhance patient outcomes, deliver a positive patient experience, reduce patient waiting times, and increase the efficiency of the healthcare system. With technological advancements, VoIP phone systems are replacing traditional desk phone lines. They help reduce operating costs, improve the flow of work, enhance the efficiency of healthcare operations, and so on.

Expert Advice

"While setting up the hospital phone system, the first step is to evaluate the requirements of your business and then choose one that aligns with your business needs. A lot of healthcare businesses were reluctant to invest in communication systems. But, the evolution of cloud phone systems reduces the need for upfront investments, and you pay only for what you use. "

Top 12 Hospital Phone Systems in 2023

There are several companies that offer VoIP for hospitals. We have curated the top 11 hospital phone systems to make it easy for you to choose one based on your requirements.

Brand Name Rating Key Features Pricing
CallHippo
4.3/5
Call forwarding
Call recording
Voicemail
Text messaging 		Basic: $0
Bronze: $16 per user/month
Silver: $24 per user/month
Platinum: $40 per user/month
Five9
4.0/5
Appointment Management
AI-based, automated call routing
Call Conferencing
Automatic Call Distribution
Intelligent virtual agent
Workforce optimization 		Core: $149 monthly
Premium: $169 monthly
Optimum: $199 monthly
Ultimate: $229 monthly
Nextiva
4.4/5
Auto attendant
Hold music
Mobile app and desktop app
Video conferencing
Audio-only conferencing
Advanced IVR systems
Caller ID 		Essentials: $18.95 monthly
Professional: $22.95 monthly
Enterprise: $32.95 monthly
RingCentral
3.9/5
Business phone or toll-free numbers
Unlimited calling within the US and Canada
Business SMS
IVR 		Core: $20 per user/month
Advanced: $25 per user/month
Ultra: $35 per user/month
Dialpad
4.4/5
Text, audio, and video calling
Speech analytics
Caller ID
Mobile app and desktop app
IVR systems 		Standard: $15 per user per month
Pro: $25 per user per month
Enterprise: Contact sales

1. CallHippo 

CallHippo is a cloud-based phone system and remains our top pick for the best phone system for healthcare businesses. It is a Voice Over Internet Protocol (VoIP) phone system, so you don’t have to install telephone lines or insert a SIM card to be able to communicate. Its features range from call recording, call conference, and call forwarding to power dialer and voice mail transcription. 

CallHippo phone systems are appropriate for healthcare businesses of different scales ranging from solopreneurs and startups to large corporate hospital chains that deal with high call volumes. The configuration is very simple, and CallHippo assures a three-minute launch. 

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2. Five9 

Five9 is an AI-powered healthcare contact center solution that helps manage inbound and outbound calls in one go. It is a cloud-based phone system with intelligent routing features that maps the call to the appropriate agent. 

Five9 phone systems have intelligent virtual agents that answer common customer questions and problems automatically. This reduces agent burnout and helps enhance the overall efficiency of the healthcare chain. 

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You May Also Read : 14 Best Business VoIP Service Providers

3. RingCentral

RingCentral is a popular cloud-based phone system with extensive features that streamline different modes of communication, including voice, text, and video. It has a mobile app and a web app allowing seamless delivery of telehealth services. 

The system also sends out SMS notifications for appointment and medication reminders. The chatbots help the patients understand the kind of medical assistance they require based on the common symptoms. 

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4. Nextiva 

Nextiva provides a unified cloud communication system for businesses in the healthcare industry. It has integrated tools for video, voice, and text messaging. It has a mobile app and so doctors and clinical teams can make and receive calls from where they are. The Nextiva mobile app can be installed on both iOS and Android platforms. 

It has extensive call management features, including IVR systems, call forwarding, auto attendant, faxing, conference calling, automatic call distribution, etc. With more than seven data centers, Nextiva guarantees 99.999% uptime. 

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5. Dialpad

Dialpad is an AI-powered cloud communication system that lets businesses collaborate with colleagues and customers in one go. It offers a desktop and mobile app and can be accessed through a browser. Dialpad enables virtual consultation through smartphones and laptops. 

Its advanced call management features, like call routing, help reduce waiting times and accelerate patient onboarding and enrollment. Dialpad has a voice intelligence feature that takes call summaries so you can access the conversation later. It also has ring groups that help you direct the call to the whole team so the available agents can pick up and answer the call. 

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Recommended Read: : Top Health Care Call Center Solutions to Improve Hospital Operations

6. DialerHQ

DialerHQ offers advanced communication solutions tailored to hospitals and healthcare facilities’ unique needs. Their feature-rich phone systems are designed to streamline hospital operations with call routing, tracking, texting, analytics, recording, and more to improve staff collaboration and patient care. DialerHQ provides the communication technology hospitals require for efficient, patient-focused care.

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7. Vonage

Vonage phone communication system aims to promote a patient-centric, healthcare cloud contact center, and efficient telehealth services. They offer omnichannel communication support where patients can communicate with the medical team through voice, SMS, video, Whatsapp, social media platforms, etc. 

Vonage lets you add additional phones without any extra cost. It provides a mobile phone and desktop app so the team can make or receive calls from anywhere, anytime. 

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You May Also Read : What is Hosted VoIP? Benefits, Features, and Importance

8. 8X8 

8×8 phone systems help healthcare organizations enhance the quality of patient service by offering omnichannel communication support. It provides voice, SMS, video, and chat abilities so patients can engage with healthcare providers efficiently. 

It lets doctors set the status of their availability and so avoid interruptions while dealing with patients or during surgery.  The patient’s medical history is stored in the cloud system, and the staff can access it whenever necessary. This ensures effective patient service. 

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9. GoTo Connect

GoTo is a popular VoIP platform used to streamline healthcare communications. It has video, voice, and messaging abilities so patients can interact with doctors and the clinical team in multiple ways. It integrates with MS Teams, Slack, Google, Outlook, and other calendar plugins and can simplify healthcare communications. 

It lets users create private groups so doctors and the clinical team can effortlessly share intricate details about a patient. Through the pre-configured GoTo meeting platform, healthcare providers can schedule patient appointments.  

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10. Ooma

Ooma is a cloud-based communication platform that helps healthcare organizations deliver a positive patient experience. Using the Ooma app, you can create a custom greeting message, configure business hours, and set up ring groups.

Ooma phone system has 50+ features  including on-hold greetings, caller ID, call recording, auto attendants and so on. It can be integrated to the other platforms deployed in the hospital for appointment calendars, billing, etc. 

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11. Mitel

Mitel is a popular healthcare phone system that offers on-premise and cloud-based communication systems to manage medical business chains. It has a suite of tools that allow the clinical team to communicate through instant messaging, audio calls, video conferencing, etc. This helps engage with patients through a medium of convenience and preference. 

It helps deliver real-time notifications to patients about their appointment schedules and medications and keep track of their recovery.  

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12. OpenPhone

OpenPhone is a cloud-based hospital phone system that helps manage calls, messages, and contacts in one place. The unified platform helps manage external and internal communications. It supports integration with other CRM and team collaboration tools like Slack, Zapier, and HubSpot. 

It has advanced call management features like intelligent call routing and auto attendants that help route incoming calls to the appropriate agent. It has shared inboxes, and users can tag others in the clinical team to seek immediate attention. 

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You May Also Read : How To Setup VoIP? Requirements for VoIP Implementation

Features of Hospital Phone Systems

The ultimate purpose of hospital phone systems is to promote seamless communication between healthcare providers and patients as well as internal collaboration. Following are some of the key features that you must consider while deploying a phone system for your healthcare service business.

1. Manage high call volumes

Hospital phone lines are flooded with patient calls, and the phone system must be able to accommodate such high call volumes. It should ensure that all calls are being attended to and no calls go missed.

2. Promote internal and external communication

Internally, nurses and doctors communicate with each other and with other departments. Beyond appointment scheduling, doctors also communicate with patients over voice calls and video calls to ensure that the patients get timely advice and consultation.

An efficient hospital system must promote seamless collaboration between all the parties involved.

3. Spam call identification and blocking

Spam calls are annoying, particularly at hospitals where there are high call volumes. The hospital phone system must ensure that spam calls are properly identified and automatically blocked.

4. Auto-attendant feature

As hospitals endure high call volumes, having an auto-attendant will help route the call automatically to the appropriate agent or department. This will reduce burnout and enhance the efficiency of the overall functioning.

5. No downtime

The phone system must be integrated and deployed quickly, as hospital downtimes may cost human lives. It should be easy to configure and use and must not demand special training.

6. Call analytics

The hospital phone system must have the ability to generate call analytics and reports with details about the number of calls and time taken for each call. It will help the management in resource planning and evaluating the agent’s performance. Such reports help the management put forth data-driven decisions and drive potential impact.

How To Choose the Right Hospital Phone System?

As elaborated in the previous section, there are a lot of VoIP phone system providers for healthcare organizations. The following are the essential features you should consider before choosing a good phone system for healthcare organizations.

1. Ease of use

The phone system should be easy to configure and use without requiring technical experience and expertise. The signup, registration, and addition of new users to the team should not take long.

2. HIPAA compliant

Complying with HIPAA regulations is a must when it comes to healthcare businesses. While choosing a phone system for your healthcare business, ensure that you choose one that complies with HIPAA and other regulations.

3. Degree of customization

While choosing a hospital phone system, ensure that the features can be customized and scaled as per the needs of the business.

4. Customer support

In the healthcare industry, every second counts, and downtime is crucial. You must choose a company that offers 24*7 customer service.

5. Mobile application

Choose a phone system that offers a mobile application as it helps promote seamless internal and external communication. Doctors and the medical team can pick up calls even when they are not near their desk phone system.

6. Call management features

VoIP phones come with a wide range of call management features. Choose one with advanced features like call recording, video conferencing, call forwarding, call routing, call analytics, etc. These features help improve the efficiency of business operations and the quality of patient service.

You May Also Read : Leading Call Center Software for Healthcare

Conclusion

Gone are the days when hospitals relied on traditional desk phone lines. With VoIP and cloud-based phone systems, many hospitals are upgrading their communication platform. Using the right hospital phone system has the power to streamline appointment schedules, push notifications about appointments and medications, send test reports, enable virtual consultation, block spam calls, reduce waiting times, and so on. 

Beyond it also helps enhance the strength of collaboration between the doctors, nurses, and other clinical team members, which eventually increases the overall efficiency of the healthcare facility and the effectiveness of patient service.

FAQs: 

1. What phones are used in hospitals? 

VoIP phone systems are the most commonly used in hospitals. Some of the top VoIP hospital phone systems include

2. How can a hospital phone system improve patient care? 

Hospital phone systems have advanced features that help improve the following aspects of patient care. 

3. How can hospital staff be trained to effectively use the phone system? 

The hospital staff should be trained on the following aspects when it comes to using phone systems. 

Most VoIP solutions are easy to use and do not require technical expertise to be able to handle hospital phone calls. Basic training to help them understand the essential features and their usability helps enhance the efficiency of hospital phone systems. 

4. What are the common challenges that hospitals face when implementing a new phone system? 

Following are some common challenges that hospitals endure while they endeavor to implement a new phone system. 

 

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